Domino's

I ordered in one rainy weekend night and about 45 minutes passed and I hadn't gotten my pizza. No one picked up the phone and so being slightly hangry I drove my over to see what the problem was. When I got there, I busted past the "help wanted" sign ready to go full Karen and demand my food. But any frustration I had dissipated when I saw two people working their behinds off as fast as possible, holding down a six person shift by themselves. The young gentleman (Jaimie I believe) genuinely apologized for the delay as he continued knocking out pizza after pizza, explaining that due to employee shortage they were backed up. The older gentleman asked my name and I realized that he was also doing deliveries while one person handled the orders. I was in awe of the system they were running and the level of work being put in. I hope that they are at least partial owners of that franchise location or being paid handsomely because they're keeping that business open. I would say anyone with issues on delivery speed in that situation should jump behind the counter and help out. It's not fair that they were in such a situation, but they were working as fast and as hard as they could and the pizza was absolutely great quality as well. Kudos to them, I hope they get some more employees soon and that the negative reviews on occasionally rushed orders don't affect those hard-working individuals. Most others would have looked at that workload and quit on the spot, I'm really writing this in the hopes that those two will be rewarded/promoted ...yes there was a delay but it was understandable. It's not employees fault if a company doesn't hire others.

I feel like they put less cheese here than other domino's

Kâmile B

I ordered in one rainy weekend night and about 45 minutes passed and I hadn't gotten my pizza. No one picked up the phone and so being slightly hangry I drove my over to see what the problem was. When I got there, I busted past the "help wanted" sign ready to go full Karen and demand my food. But any frustration I had dissipated when I saw two people working their behinds off as fast as possible, holding down a six person shift by themselves. The young gentleman (Jaimie I believe) genuinely apologized for the delay as he continued knocking out pizza after pizza, explaining that due to employee shortage they were backed up. The older gentleman asked my name and I realized that he was also doing deliveries while one person handled the orders. I was in awe of the system they were running and the level of work being put in. I hope that they are at least partial owners of that franchise location or being paid handsomely because they're keeping that business open. I would say anyone with issues on delivery speed in that situation should jump behind the counter and help out. It's not fair that they were in such a situation, but they were working as fast and as hard as they could and the pizza was absolutely great quality as well. Kudos to them, I hope they get some more employees soon and that the negative reviews on occasionally rushed orders don't affect those hard-working individuals. Most others would have looked at that workload and quit on the spot, I'm really writing this in the hopes that those two will be rewarded/promoted ...yes there was a delay but it was understandable. It's not employees fault if a company doesn't hire others.

Andres R (ARea)

You know...for a pizza chain that has been trying hard (and successfully) to rebrand their product line and image, visits like these are what make customers go elsewhere. Having no integrity to accept that this is a burnt and should not be served is simply beyond me. It is a lack of appreciation for the customer and the employer when stuff like this gets sent out. Lazy! I got a pizza as well with this order. Thankfully it was good and not burnt. This could have been a 4 to 5 star review because most Domino's are actually pretty good. This is not the first time with lackluster products from this store though...which is why I knocked off a couple stars.

nokester one

My pizza came smoosh to one side of the box my drink was the wrong one this was the second delivery for the same order

My pizza came smoosh to one side of the box my drink was the wrong one this was the second delivery for the same order

You know...for a pizza chain that has been trying hard (and successfully) to rebrand their product line and image, visits like these are what make customers go elsewhere. Having no integrity to accept that this is a burnt and should not be served is simply beyond me. It is a lack of appreciation for the customer and the employer when stuff like this gets sent out. Lazy! I got a pizza as well with this order. Thankfully it was good and not burnt. This could have been a 4 to 5 star review because most Domino's are actually pretty good. This is not the first time with lackluster products from this store though...which is why I knocked off a couple stars.

Got my order so wrong. Should've checked it before I left but was in a hurry. Bummed!

⭐ 2 star I placed a carryout order, came to pick it up, and was told the delivery driver accidentally took it. Instead of fixing it right away, they made me wait around for the driver to bring it back, which didn’t happen they told me he was 2mins away he just left that was a lie, i ended up asking for a refund Absolutely ridiculous. No sense of urgency, no apology, and a total waste of my time. Do better.

Sabina d'Agliano

Got my order so wrong. Should've checked it before I left but was in a hurry. Bummed!

EastblueLuffy

⭐ 2 star I placed a carryout order, came to pick it up, and was told the delivery driver accidentally took it. Instead of fixing it right away, they made me wait around for the driver to bring it back, which didn’t happen they told me he was 2mins away he just left that was a lie, i ended up asking for a refund Absolutely ridiculous. No sense of urgency, no apology, and a total waste of my time. Do better.

Emmanuel Barragan

I felt like I got skimped on my topping I had to pay extra for toppings but I can literally count all my toppings 🤦🏽 come on guys do better please.

I felt like I got skimped on my topping I had to pay extra for toppings but I can literally count all my toppings 🤦🏽 come on guys do better please.

Never have they gotten any of my orders right 😡😡😡

Ordered 35 min before close. Canceled order 25 min later.

We ordered delivery pizzas they call 1/2 hour later saying thier delivery drivers car broke down and we had to oe pick up our pizza, when I go there I ask where there driver broke down she says I think somewhere in pacific Grove we got back to our room one of the pizza's were horrible 4 people tried it and nobody liked it. I will never eat there again.

I placed an order for delivery. I left detailed instructions for the driver to hand me the food directly, not leave it outside. The food was left outside, unattended. It was not prepared to my specifics: the crust was not well done as requested and no plasticware was provided with the salad. I called the store to share my concerns and the individual who identified himself as the manager stated "I don't know what to tell you." I contacted Customer Care via the app several times and they failed to follow up. The individual who identified himself as the Manager refused to provide his name "for safety reasons." He also refused to provide me with the name and contact information of the franchisee or even to pass my information to that person. Instead I found it by doing a Google search and also found out this location was sued for $exual Harra$$ment and settled the case for $165,000.

I enjoy the food they make but God there service is beyond terrible. I would say in the course of a full year of ordering from them here and there close to 60-80% of all of my orders had something wrong. What drives me up the wall is they don't answer the phone, yet say they delivered my order (When they didn't)

Forgot sauces, was later than the online tracker, and completely ran out of pasta after confirming our order. Drove across town for pickup only to be handed 9 dollars in singles and quarters for a refund I didn't want

Been ordering here for a couple months and i always say ill give them one more chance. Nope. Food and service always bad.

The worst service I ever had in my life! They treat so badly. On the phone and personal. The girl on local looks like she hates what she does, hates everything and you! I do not recommend this place at all. My husband tried to order on line and they hanged up the phone a few times, and also both didn’t know anything about what they sell it. Terrible!!!

Alex H

Been ordering here for a couple months and i always say ill give them one more chance. Nope. Food and service always bad.

Hunter Powers

I enjoy the food they make but God there service is beyond terrible. I would say in the course of a full year of ordering from them here and there close to 60-80% of all of my orders had something wrong. What drives me up the wall is they don't answer the phone, yet say they delivered my order (When they didn't)

Joey T. (curlysaltandpepperLA)

Ordered 35 min before close. Canceled order 25 min later.

Eli Vernon

Forgot sauces, was later than the online tracker, and completely ran out of pasta after confirming our order. Drove across town for pickup only to be handed 9 dollars in singles and quarters for a refund I didn't want

Shannon Vinson

I placed an order for delivery. I left detailed instructions for the driver to hand me the food directly, not leave it outside. The food was left outside, unattended. It was not prepared to my specifics: the crust was not well done as requested and no plasticware was provided with the salad. I called the store to share my concerns and the individual who identified himself as the manager stated "I don't know what to tell you." I contacted Customer Care via the app several times and they failed to follow up. The individual who identified himself as the Manager refused to provide his name "for safety reasons." He also refused to provide me with the name and contact information of the franchisee or even to pass my information to that person. Instead I found it by doing a Google search and also found out this location was sued for $exual Harra$$ment and settled the case for $165,000.

B luv

The worst service I ever had in my life! They treat so badly. On the phone and personal. The girl on local looks like she hates what she does, hates everything and you! I do not recommend this place at all. My husband tried to order on line and they hanged up the phone a few times, and also both didn’t know anything about what they sell it. Terrible!!!

Jeremiah Smith

We ordered delivery pizzas they call 1/2 hour later saying thier delivery drivers car broke down and we had to oe pick up our pizza, when I go there I ask where there driver broke down she says I think somewhere in pacific Grove we got back to our room one of the pizza's were horrible 4 people tried it and nobody liked it. I will never eat there again.

Edoardo Giuntoli

Went here twice. The first day the person forgot salami on my pizza... Not nice but it can happen. The second day I ordered extra cheese, however it was very dry. There were only very few pieces of chicken. Not tasty at all. I wrote to Domino's through their website, never heard from them.

M M

I was a regular customer of dominos in pacific grove until the last Order and the rude staff who refused to acknowledge burnt pizza and refused to refund even when we returned the pizza back. I ordered my pizza over the phone and specifically told the person to get me speciality pizza with spinach and feta. The pizza came all burnt and had a tangy smell coming out of it and had the wrong sauce. After calling the store back and how they handled our feedback we were determine to never return our orders to this store ever again. The person on phone just looses a three year old loyal customer to this store.