Linann Kay Knodel Duren

Easton has presented several HOLIDAY celebrating events this year! Santa's arrival, the Town Center Christmas Tree Lighting, visits with Santa, and an enjoyable DRONE performance...while the snow was falling. We appreciate these... Thanks!

Rajavel Selvaraj Ganesan

Love their service ; you need to get an appointment early or wait for 30-40 mins and still they will accommodate depending on traffic or time at which you enter the store. Lot of sales floor folks there to help get you what you wanted and have a happy shopping experience I’m writing this review while I wait for 15 mins to get in line for my in person appointment (without pre-scheduling it). So far great experience. Clean and busy store always due to its brand value it carries.

+2

Joe Ebner

Horrible experience. Came in to have a simple battery change done, was told they couldn’t do it because of a stripped screw. Mind you this phone has never been worked on so the only way it was stripped was from the factory or the tech who did the work. After 2 days of back and forth with Apple support and the store manger my phone was magically able to be fixed. Mo, the manager was extremely understanding and pulled things together to get this finally resolved which I am grateful for. He is a great manager at this location Would have left 5 stars if this was the outcome on the first trip, but it took 3 days and two visits to get it resolved

Meng Thao

Great store. Clean. One of the largest in the surrounding area as I was told. Gets super busy. Some of my business visits has gone well, others are a little painful, depends on which tech you get. Staffs are usually friendly and helpful. Tech support is painful. The process and wait time is a mode killer, yes even with an appointment.

+3

First off they change workers all the time. If your older talk to you like your dumb!! Which doesn’t sit well with me!! I brought my phone at this place. The only thing I needed was a screen protector. Have the insurance!! Nobody wants to help you. They are terrible!!

Gurpreet Singh

I wouldn't want to visit the store unless I really have to. The store associate didn't have the patience to explain why I need to upgrade to iOS 26 and how will that solve the low volume issue when I speak to someone on the normal line. He said I was being argumentative. I felt that it is normal to ask questions and no one should be told that they are being argumentative on asking questions. That is quite discouraging. His response became more and more robotic when I asked follow-up questions. I would rather live with the problem I am facing in my phone than be talked to this way. Store associates in the past have given a very cold shoulder, but this experience was just next level. They don't make eye contact sometimes, sometimes it is the way they speak which can be quite rudimentary.

Ms. K

I went into this store to look at the new Apple watches, as I‘m planning to replace mine this year. Upon entering the store, an employee asked me if I needed anything, and as I was answering, turned to talk to someone else without so much as an “excuse me” or other such gesture. I asked about the watches and was asked if I should be put in a purchase cue or something like that. I declined, and from this point, I was throroughly ignored by all store employees. At the display tables, I was able to compare watches ahead of my purchase, but a little information from a knowledgeable source would have been welcome. The layout of this store is very unpleasant. There are rows and rows of Apple products on display on broad tables that run the length of the interior. The amount and variety of product is probably a plus point, but the layout is completely open with no divisions whatsoever. It’s noisy, and the atmosphere feels more like craft time at summer camp (minus the friendly counselors) than a place where you’d lay out hundreds of dollars for a new device. Fine for making a God’s Eye out of yarn and popsicle sticks (provided you already know how to do it) but I felt disinclined to spend Apple money in that setting. I have been a loyal Apple customer for many years and have been really happy with their products, but this experience was disappointing. Any potential customer willing to shell out at the Apple price point ought to be treated better.

This was thee worst experience I’ve had at a retail store. They send everyone to the same table (8 seats) then you sit there and wait even with an appointment. Then they call you by first name and then want you to come to them . All while they are conversations with others barely paying attention to you. Now I dropped my phone off for screen replacement (told 4 hrs max) and that they would call me (on phone that they are repairing?) so I said email me as I don’t have another number. They said cool. Well store closed. And I’m here next day. They checked me in . I sat 30 minutes with nothing said to me and vice versa. Tex comes up apologizing for me shaking my head. I asked why it took so long and why no updates? He said I don’t know but I can find out in a minute (scroll thru and sign) so I did he just walked off no thanks nor reason for 22 hr screen service. I told him I hope I never have to come back again as I try and take care of my things. He said whatever then and walked off. The store is very confusing especially to folks who don’t understand hipsters and lack of order, I don’t recommend this location.

Brought in my iPad because of a cracked screen and they wouldn't replace it but they also don't have a repair center in the store so they have to ship out to Apple. (Would be nice if they share that info on the website) They told us it would be less than a week. It's been almost a month with zero update. I have to call into Apple Support (and wait on hold) who then has to transfer me just to be able to speak to the store (their number just directs to Apple Support). Once I wait on hold, they transfer me to Genius Bar who then hangs up on me every time I get a hold of them. I live 45 minutes away from the store. I should be able to make a damn phone call. This is absurd. I WANT MY IPAD BACK.

I walked into the store at 2:44 PM for a 2:45 PM appointment. I was not assisted until 3:38 PM. While sitting here I’m watching other others come in And being assisted before me. One can only assume it’s because I’m black. There was a white lady who came in 30 minutes after me, but she was assisted at the same time. I was please please make it make sense if you can’t honor your appointment times don’t take appointments.

kris hamilton

I keep the bar low and apple continues to fall below it. The sales people in store were not able to help me and told me a military discount could only be added from their website. The website did not let me finish check out, and the helpline could not do anything for me either. Truly anti-customer to make a system and tell the customer must do it themselves then be unable to help when it doesnt work.

Kate Horgan

Regular staff is friendly, simple genius bar appointments are fine, but if you have a serious issue with your machine (especially a work computer you rely heavily on) do not go to this store. I had a morning appointment for a $5k laptop that wouldn't power on; technician opened it up and examined, disconnected battery and reconnected and it still wouldn't turn on. I was told there were no signs of liquid damage or any other damage to the machine, that it was likely a failed logic board. I asked to come back later to drop it off because I wanted to ensure my backups were adequate before authorizing wiping the machine. I returned that evening and left the computer with the Genius Bar, only to receive a call the next day to update me on the findings. This technician wasn't aware of the first appointment and didn't see any previous notes, proceeded to tell me that there's liquid damage, that "looks like it's been there a long time, is sticky and has dust and debris stuck to it". How the first technician missed that I do not understand. Since they found liquid, it has to be sent away for repair and the estimate more than doubled. I asked them to send me photos of the damage for my records (and possible insurance claim) and they refused, saying they "don't have the ability to do that." They can't send me a photo. So I asked them to hold for just an hour or so while I decided whether or not to repair a two year old machine at that cost. And I have not been able to get ahold of the store or the Genius Bar since. The fact that a customer is not able to call the store directly and has no means of contact with the team who is holding onto their business equipment is absolute insanity. I called customer support multiple times which was escalated and those team members attempted to call the store directly and were hung up on EVERY SINGLE TIME. Between two service reps they tried to call at least 6 times and not even a senior apple care team member could get ahold of someone there. I finally got ahold of my business connect contact and he did his best to pull in his manager who spoke to the repair team and asked them to reach out to me and send a work authorization so we could move forward to the repair. I received a $0 work auth that says that I declined the repair, which I absolutely did not. I am honestly starting to think they either damaged or lost the computer. I'm a busy mother, who owns my own business and is perpetually multitasking and I now have to drive up to the store when they open tomorrow just so I can ask them to email me a work authorization to start the repair, which at this point is going to take longer and longer. Every single hour without my equipment is lost production and lost income and I cannot express how disappointed I am in Apple after 20 years of loyal business, including multiple MacBook pros, multiple iMacs, 2 iPad pros, and countless iPhones. I have always felt taken care of by Apple in the past but this is the worst experience I have had at a time when I truly need to depend on the equipment and service for my livelihood.

madison post

Customer service was good but they definitely take way to long and don’t do to great I had the back of my iPhone 16 pro max done from what I seen I had apple care it said it would be $29 when I got there it was $171 my appointment was set for 4:30 the lady said it would be ready by 7:30 that’s fine but that’s some time to wait when I’m paying almost $200 for my phone to be repaired I came in early to ask if it was ready she had said 15 minutes that became over an hour if that was the case they should have let me know rather than sitting there thinking it was 15 minutes I get my phone whatever go home take my case off to find all the glass pieces in my phone case when that was the whole reason I didn’t take the case off and to have it fixed.

Andrea K

I am shocked by today’s experience with Angel. Angel’s mishandling of our service today has caused me to lose hours of my day and added extra inconvenience. We came in to purchase a new phone through the iPhone Upgrade Program, but she overlooked this entirely. She then removed my esim and failed to complete the phone transfer. Only after 45 minutes of failed attempts did she try a different approach yet she never once asked for assistance from a supervisor or colleague. This not only showed a lack of problem-solving but also disregard for our time. Her attitude throughout was surprisingly impolite and far below the level of professionalism expected from an Apple employee. Because of this, I’ve been forced to visit multiple T-Mobile stores to attempt to restore my phone number. Meanwhile, we had guests visiting from out of town, and this ordeal now risks making us miss an important dinner engagement. Beyond the personal inconvenience, my phone is critical for my business, making the situation even more unacceptable.

Thomas Nation

Beats headphones - bought on 13JUL24. Right side stopped working. Called apple support on 13JUL25. They stated they were under warranty and scheduled me a visit at this Apple Store. When I arrived they told me I was out of warranty even though they could see I called customer service before warranty expired. Unwilling to work with me only offered to “upgrade me” if I want to buy new ones. Manager showed no empathy or concern that I spent 1.5 hours on phone with support then drove 1 hour round trip to store. I have been to this store on other occasions and had great customer service. Apple Customer support - did make this right and is going to repair the headphones. After spending another 45 minutes on the phone. Apple Store needs to do better.

[E]

It wasn't good...At all. They sell crApple products. Enough said. Yet I'll continue... They might as well make their frames out of bubble gum. Sneeze on one of these things and it's destroyed. They haven't innovated anything in the industry since their arrival in 2007. It might as well be the same boring phone. Oh wait, it is. To anyone who thinks SAMSUNG copied the crApple watch for the Galaxy Watch Ultra.... First, you're not smart. Second, take a look at the picture of the SAMSUNG S3 Gear Sport from years ago. I don't believe crApple even had a watch when that came out. Samsung did copy. From themselves... The design is clearly visible for all to see. As far as the orange band? Well, orange has been used forever on watches that were meant to be submerged in water because it's the easiest color to see when underwater. So all of this nonsense about them copying just went out the window. They look nothing alike in the slightest bit. They can't be compared. One is beautifully sleek, tough, modern & full of innovation. The other is a crApple. Needless to say, I bought nothing while there and still can't shake the feeling of absolute boredom when walking through the door. Made me nauseous. Good job crApple! You added a camera button!! Did every one of your engineering teams get together to collaborate on that project??? What's your opinion crApple Intelligence? Oh, cat got your tongue? That's right...You aren't even close to being fully functional! (Still! Updated July 2025.) Way to knock it out of the park crApple! Really hit a home run with this one. I read that sales of iPhone 16 are WAY lower than expected... Well what were you expecting? Release the SAME phone as last year with an extra useless button? Genius! On a SAMSUNG you can make ANY button into a camera button. Then to even mention CrApple "Intelligence" when it's not even close to being ready is pathetic. Just trying (while failing) to jump on the bandwagon that SAMSUNG created more than a year ago. I can't believe people are so dumb to still be giving your company any money at all. You've made one cutting edge device!! Sure wish I had an overly expensive phone that has not been changed in any way for generations. Not trying to be a hater but these ARE facts people. Come back to reality (It still exists outside of the ecosystem you have been fooled to live within.) You're being grifted. Or keep throwing your money in the toilet. Right where a crApple should be... Can't wait to go back for another visit. It will be a few years but do you know what will always be the same? The iPhone. Much Love... [E]

+1