Auntie Anne's
Pretzel · Pearland
What Customers Say About Auntie Anne's
Auntie Anne's in Pearland generally receives positive feedback for fresh, delicious pretzels and friendly staff, especially Kerry, Heather, and Kori. However, some customers have experienced issues with hard or burnt pretzels, long wait times, incorrect orders, and payment discrepancies.
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Tip: Visit when Kerry is working for fresh pretzels and great service, or be prepared for a wait if ordering pretzel bites.
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Auntie Anne's Pearland Reviews
I appreciate everything you guys prepared for me & Thank you to everyone wonderful customer service today! 😋🍽
I appreciate everything you guys prepared for me & Thank you to everyone wonderful customer service today! 😋🍽
Nice little place located inside the HEB, was very clean and they had my order on time and as requested. My pretzel was warm and delicious!
Kerry was AMAZING he was fast and pleasant and gave me a completely new outlook on this specific location I have been hesitant to patron because I was not previously pleased with the service or food and gave a 1 star review but Kerry was attentive and made sure the pretzels were fresh and weren’t burnt. I’m not sure if Kerry’s a manager but if not he should be he provided all around great service
Kerry was amazing. He gave great service and made everything fresh. His energy is contagious.
I love this place. The girl working was really friendly and helpful. And the pretzels were fresh and hot. I just wish they had better sauces.
Place has been revamped! Heather & Kori are super sweet and smoothie is always on point!
Great Service and Product!
This location is very efficient and great customer service definitely 5 ⭐
The pretzels are always soft and fresh. The staff are very friendly and kind.
I ordered the Jalepeno sasuage pretzel and pepperoni pretzel... so fresh and delicious!
Great service and the food was great!
Nice little place located inside the HEB, was very clean and they had my order on time and as requested. My pretzel was warm and delicious!
This location is very efficient and great customer service definitely 5 ⭐
Great service and the food was great!
Place has been revamped! Heather & Kori are super sweet and smoothie is always on point!
Kerry was AMAZING he was fast and pleasant and gave me a completely new outlook on this specific location I have been hesitant to patron because I was not previously pleased with the service or food and gave a 1 star review but Kerry was attentive and made sure the pretzels were fresh and weren’t burnt. I’m not sure if Kerry’s a manager but if not he should be he provided all around great service
Kerry was amazing. He gave great service and made everything fresh. His energy is contagious.
I ordered the Jalepeno sasuage pretzel and pepperoni pretzel... so fresh and delicious!
The pretzels are always soft and fresh. The staff are very friendly and kind.
The pretzels are always fresh and taste great!!
I love this place. The girl working was really friendly and helpful. And the pretzels were fresh and hot. I just wish they had better sauces.
Pretzel was okay. Kinda dried out but I guess they assumed Bcuz it was apart of the Free T-Mobile give away it doesn’t matter. However it should Bcuz that will determine IF I would go back. I’ve actually had better and cheaper pretzels at Sams!!!
The food was ok! I don't care to do business with a place that wants the customer to pay in cash, but doesn't want to give a receipt.
The food was ok! I don't care to do business with a place that wants the customer to pay in cash, but doesn't want to give a receipt.
Pretzel was okay. Kinda dried out but I guess they assumed Bcuz it was apart of the Free T-Mobile give away it doesn’t matter. However it should Bcuz that will determine IF I would go back. I’ve actually had better and cheaper pretzels at Sams!!!
This location has Never had any pretzel bites ready! Every time I go there's over a 15min wait for them. Service is great and staff is friendly, but today was my 4th time going and yet again, no pretzels!
This location has Never had any pretzel bites ready! Every time I go there's over a 15min wait for them. Service is great and staff is friendly, but today was my 4th time going and yet again, no pretzels!
Please don't get anything from this place. It's so disgusting. I found a hair in my food. 🤢 should’ve know by the way the workers were just lounging around all over the counters.
Please don't get anything from this place. It's so disgusting. I found a hair in my food. 🤢 should’ve know by the way the workers were just lounging around all over the counters.
I went in to buy mini pretzel hotdogs, cashier said it was a 12 minute wait for anything on the menu, you should have at least one of each food item ready for sale… and a better attitude about explaining this at least offer a fake as apology ;)
I Came At 8:10 They Suppose Close At 9 Nd The Man Wouldn’t Let Me That Is Very Unprofessional
Worst experience ever. I ordered the mini dog bundle which came with the pretzel dogs, medium lemonade, and dip. Thats what I ordered. The board said it was $8.03. I paid $9.67. Um I'm sorry. Tax is not that much. She didn't ring it up as the bundle. Then wanted to argue with me. The staff then began to speak in Spanish knowing good and well I didn't understand. I then asked for the manager. All three of them looked at each other. I said, oh I guess you don't have a manager either. I should have given the food back and asked for a refund but since it was on my card, I'm sure they didn't know how to do it. Do not go there. Poor service, poor food quality. And apparently no manager.
Worst location ever in Pearland. For the last 3 visits the pretzels were so hard (could not eat it) and just last night Burnt! So in total 6 that were not fit to consume. They don't answer the phone either. To give a paying customer a product like that is unacceptable. Won't be going back....I want a refund!
They said my card didn’t go through so I gave them cash turns out they took it out of my card and I also paid cash. I paid twice. I tried calling the store and they never answered. Leticia was the cashier.
I Came At 8:10 They Suppose Close At 9 Nd The Man Wouldn’t Let Me That Is Very Unprofessional
I went in to buy mini pretzel hotdogs, cashier said it was a 12 minute wait for anything on the menu, you should have at least one of each food item ready for sale… and a better attitude about explaining this at least offer a fake as apology ;)
Worst experience ever. I ordered the mini dog bundle which came with the pretzel dogs, medium lemonade, and dip. Thats what I ordered. The board said it was $8.03. I paid $9.67. Um I'm sorry. Tax is not that much. She didn't ring it up as the bundle. Then wanted to argue with me. The staff then began to speak in Spanish knowing good and well I didn't understand. I then asked for the manager. All three of them looked at each other. I said, oh I guess you don't have a manager either. I should have given the food back and asked for a refund but since it was on my card, I'm sure they didn't know how to do it. Do not go there. Poor service, poor food quality. And apparently no manager.
They said my card didn’t go through so I gave them cash turns out they took it out of my card and I also paid cash. I paid twice. I tried calling the store and they never answered. Leticia was the cashier.
Worst location ever in Pearland. For the last 3 visits the pretzels were so hard (could not eat it) and just last night Burnt! So in total 6 that were not fit to consume. They don't answer the phone either. To give a paying customer a product like that is unacceptable. Won't be going back....I want a refund!
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2805 Business Center Dr Ste 120, Pearland, TX 77581
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2805 Business Center Dr Ste 120, Pearland, TX 77581
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