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Chick-fil-A

Chicken · Placentia

3.9 · 14 reviews Google
www.chick-fil-a.com

About Chick-fil-A

At Chick-fil-A Placentia, we strive to provide a welcoming atmosphere where families and individuals alike can enjoy delicious food in a clean and modern environment. Our customers rave about the restaurant's ambiance, praising its sleek design and attention to detail. From the crispy freshness of o...

At Chick-fil-A Placentia, we strive to provide a welcoming atmosphere where families and individuals alike can enjoy delicious food in a clean and modern environment. Our customers rave about the restaurant's ambiance, praising its sleek design and attention to detail. From the crispy freshness of our signature dishes to the friendly service, every aspect of their dining experience has been praised by our guests. A unique feature that sets us apart is our playplace, providing a safe space for kids to play while parents enjoy their meal. We're committed to serving high-quality food at reasonable prices, making us an excellent choice for fast food enthusiasts in the area.

What Customers Say About Chick-fil-A

Chick-fil-A in Placentia is a new, clean location with friendly staff, especially Zack, Jackson, Olivia, Miss Pattie and Christian. Customers praise the clean dining room and play area. Some report issues with mobile orders and incorrect orders.

Popular Dishes

fries (3) chicken sandwich deluxe spicy chicken sandwich

Best For

Families Quick Bite

Tip: If using the mobile thru, be prepared for potential issues. Carry out might be a better option.

Frequently asked questions about Chick-fil-A

Chick-fil-A offers chicken cuisine.
Chick-fil-A has regular opening hours. Check their profile for updated schedules.
The most recommended dishes at Chick-fil-A based on customer reviews are: fries, chicken sandwich, deluxe spicy chicken sandwich.
Chick-fil-A is ideal for families, quick bites.
Chick-fil-A in Placentia is a new, clean location with friendly staff, especially Zack, Jackson, Olivia, Miss Pattie and Christian. Customers praise the clean dining room and play area. Some report issues with mobile orders and incorrect orders.
If using the mobile thru, be prepared for potential issues. Carry out might be a better option.
14
Reviews

Chick-fil-A Placentia Reviews

3.9
20
5★
60%
4★
5%
3★
0%
2★
5%
1★
30%
Reviews (40)
A
AHMED KOHIL

This branch just opened a few weeks ago, honestly it was a good experience specially my kids , the employees were so friendly and helpful, very clean specially the bathrooms and my kids were so happy with this kind of the handle so they don’t need to open the door by their hands directly and the design outside amazing

B
Beatriz Muniz

New location ! Zack, Jackson, and the rest of the staff were so kind, efficient, and friendly. The food was great too! Definitely coming back to this location.

d
dongdong

Very clean and the employees were super friendly.

AHMED KOHIL
AHMED KOHIL

This branch just opened a few weeks ago, honestly it was a good experience specially my kids , the employees were so friendly and helpful, very clean specially the bathrooms and my kids were so happy with this kind of the handle so they don’t need to open the door by their hands directly and the design outside amazing

Beatriz Muniz
Beatriz Muniz

New location ! Zack, Jackson, and the rest of the staff were so kind, efficient, and friendly. The food was great too! Definitely coming back to this location.

dongdong
dongdong

Very clean and the employees were super friendly.

E
Esther Chen

Place is clean for dinning and play, food is crispy fresh-so are the REAL Fresh flowers, service is attentive and not disturbing. It’s a place makes us feel like eating at home.

J
Jeff H

Maybe the best fast food place. Clean, beautiful dining room, great service, good food, reasonable price. This new location is great.

Y
Yazmina

The new “Mobile Thru” line is amazing!! So fast and efficient, it’s a great way to order quickly and be on your way 👍🏼

M
Marina Allensworth

Olivia, thank you for your kind support of the El Dorado Golden Hawks!! This Chik Fil A is awesome!

S
Shun

The interior was very modern and clean, it may be the best looking Chick-Fil-A I’ve been to so far. The fries were freshly fried and the chicken sandwich was beyond perfect. The core highlight of my visit was the amazing servers such as Miss Pattie and Christian. They were constantly checking up on tables and asking if they needed any assistance. I would definitely recommend this location 10/10!

안쥬딩이
안쥬딩이

It's a newly opened house, so it's clean and delicious.

Yazmina
Yazmina

The new “Mobile Thru” line is amazing!! So fast and efficient, it’s a great way to order quickly and be on your way 👍🏼

Marina Allensworth
Marina Allensworth

Olivia, thank you for your kind support of the El Dorado Golden Hawks!! This Chik Fil A is awesome!

Esther Chen
Esther Chen

Place is clean for dinning and play, food is crispy fresh-so are the REAL Fresh flowers, service is attentive and not disturbing. It’s a place makes us feel like eating at home.

Marie
Marie

All the store associates are very kind and helpful!

Danielle C
Danielle C

So grateful that a playplace is available in our neighborhood! Such a clean and calm and friendly location

Jeff H
Jeff H

Maybe the best fast food place. Clean, beautiful dining room, great service, good food, reasonable price. This new location is great.

mwebb61
mwebb61

Nice new place with lots of room and place for kids to play indoors

Shun
Shun

The interior was very modern and clean, it may be the best looking Chick-Fil-A I’ve been to so far. The fries were freshly fried and the chicken sandwich was beyond perfect. The core highlight of my visit was the amazing servers such as Miss Pattie and Christian. They were constantly checking up on tables and asking if they needed any assistance. I would definitely recommend this location 10/10!

C
Christina

Don’t recommend using the mobile thru. The QR code wasn’t working so we had to go into the restaurant to check in, and took over 30 min. To get our food. Recommend doing carry out instead. Customer service was great though

Christina
Christina

Don’t recommend using the mobile thru. The QR code wasn’t working so we had to go into the restaurant to check in, and took over 30 min. To get our food. Recommend doing carry out instead. Customer service was great though

S
Scott Ha

Drive thru speaker and mic were terrible. I had to repeat myself multiple times for each part of my order. And to top it off, the kid taking my order kept saying "Perfect perfect perfect" after every line, his voice extra loud on the speaker for some reason.

L
Laura Lazaro

This is the second issue I encountered. The first one I didn't do anything about it, I figured it was their first week and it was crowded. Today I went through the drive through again and got the wrong order again!!!! I called and they don’t answer, left a message but nothing yet. I got Korey’s order I believe he was next to me because I did hear his name when the guy asked him for it 🤦🏻‍♀️ plus the line takes for ever.

Laura Lazaro
Laura Lazaro

This is the second issue I encountered. The first one I didn't do anything about it, I figured it was their first week and it was crowded. Today I went through the drive through again and got the wrong order again!!!! I called and they don’t answer, left a message but nothing yet. I got Korey’s order I believe he was next to me because I did hear his name when the guy asked him for it 🤦🏻‍♀️ plus the line takes for ever.

S
Scott Sisson

When our Uber Driver dropped off from this location I initially thought our order had been tampered with. But the bag was sealed. They partially filled a medium fry and fill the soda three quarters full. Little disappointing for a nearly $20 meal.

T
Tyler Hartley

Scamming me on my fries. Sometimes I wonder why I ever order large fries from chic fil a they never even fill the box.

Scott Sisson
Scott Sisson

When our Uber Driver dropped off from this location I initially thought our order had been tampered with. But the bag was sealed. They partially filled a medium fry and fill the soda three quarters full. Little disappointing for a nearly $20 meal.

Tyler Hartley
Tyler Hartley

Scamming me on my fries. Sometimes I wonder why I ever order large fries from chic fil a they never even fill the box.

A
Andy Kim

I get this location is new and I should give them the benefit of the doubt. However, I went in yesterday and today and while waiting I was not even acknowledged. The waiting monitor showed my food was ready yet I waited 5 minutes before having to get ANYONE's attention to figure out where my food was. This was both yesterday and today. This was also the first location I've experienced that skimped out on the fries. Fries didn't even fill fry box with 5 pieces of fries inside. I also ordered a Dr. Pepper and was given Diet Coke. I might give this place another try but it might be worth just driving to the Tustin location. Y'all need to do better, new location is not an excuse.

J
Jaimee Decastro

There’s a reason they have a 3.9!!!! My husband and I went here and the girl was so rude to him. She couldn’t hear him so he told her and she was like laughing telling the other girl this guys mad, but he literally just wanted to let her know the machine broke or something. Then the other girl hears him just fine. Bread was kind of uncooked too. But food was ok.

C
Carlos Arellano

11/29/25 10:24am Stopped by Chick-fil-A today and the experience was disappointing. No one acknowledged me at the counter, even though it wasn’t busy. I waited for my order without any update, and I even noticed a bag sitting ready but didn’t want to assume it was mine since no one checked or communicated with me. Definitely not the level of service I’m used to from Chick-fil-A.

K
Kellen Downey

Whoever was on the headset at 10:45AM on 2/16 I am appalled with the terrible service and attitude this woman gave me and my family. She can take her attitude and work somewhere else.

S
Shahroze Ranjha

The drive thru worker did not close the lid on my drink and it spilled all over my car and me. He was just talking to his coworkers and not paying attention to his job.

D
Dale Peterson

I ordered through the app to use mobile-thru. My app was having issues when I got there. They said to park in the drive thru parking and to wait for my food. They then proceeded to give food to about twenty cars that passed after me and I had to wait there for literally 20 minutes for a number one combo with no pickles. I got a notification on my phone saying my order was complete and asking if I had an issues. I still had not received my food and didn’t until I literally yelled over to the drive thru (it was raining at the time). And then they finally brought my food, no apologies, nothing. Very rude and very inconsiderate. I probably wouldn’t have even gotten my food if I hadn’t spoke up because (based on the notification) they must’ve marked it as done!

S
Stanley Kim

I felt so let down by their renowned deluxe spicy chicken sandwich. They completely overlooked the sauces I had asked for in my Doordash order, leaving me to eat it dry. The chicken was uncomfortably salty and spicy in a way that just didn't sit right. The lettuce was wilted and so thin that it barely registered on my taste buds. I didn’t even notice there were pickles. To top it all off, the chicken had a rubbery piece that was impossible to chew. I guess I’ll have to return to my usual spots for a chicken sandwich. This place truly disappointed me. I just don't understand what all the excitement is about.

Stan Kim
Stan Kim

I felt so let down by their renowned deluxe spicy chicken sandwich. They completely overlooked the sauces I had asked for in my Doordash order, leaving me to eat it dry. The chicken was uncomfortably salty and spicy in a way that just didn't sit right. The lettuce was wilted and so thin that it barely registered on my taste buds. I didn’t even notice there were pickles. To top it all off, the chicken had a rubbery piece that was impossible to chew. I guess I’ll have to return to my usual spots for a chicken sandwich. This place truly disappointed me. I just don't understand what all the excitement is about.

Dale Peterson
Dale Peterson

I ordered through the app to use mobile-thru. My app was having issues when I got there. They said to park in the drive thru parking and to wait for my food. They then proceeded to give food to about twenty cars that passed after me and I had to wait there for literally 20 minutes for a number one combo with no pickles. I got a notification on my phone saying my order was complete and asking if I had an issues. I still had not received my food and didn’t until I literally yelled over to the drive thru (it was raining at the time). And then they finally brought my food, no apologies, nothing. Very rude and very inconsiderate. I probably wouldn’t have even gotten my food if I hadn’t spoke up because (based on the notification) they must’ve marked it as done!

Carlos Arellano
Carlos Arellano

11/29/25 10:24am Stopped by Chick-fil-A today and the experience was disappointing. No one acknowledged me at the counter, even though it wasn’t busy. I waited for my order without any update, and I even noticed a bag sitting ready but didn’t want to assume it was mine since no one checked or communicated with me. Definitely not the level of service I’m used to from Chick-fil-A.

Andy Kim
Andy Kim

I get this location is new and I should give them the benefit of the doubt. However, I went in yesterday and today and while waiting I was not even acknowledged. The waiting monitor showed my food was ready yet I waited 5 minutes before having to get ANYONE's attention to figure out where my food was. This was both yesterday and today. This was also the first location I've experienced that skimped out on the fries. Fries didn't even fill fry box with 5 pieces of fries inside. I also ordered a Dr. Pepper and was given Diet Coke. I might give this place another try but it might be worth just driving to the Tustin location. Y'all need to do better, new location is not an excuse.

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Placentia, CA 92870

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3.9/5
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14

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