Arby's
Sandwich · Richmond
About Arby's
En Arby's Richmond, te damos la bienvenida a un espacio donde el sabor y la rapidez se encuentran. Somos famosos por nuestro delicioso roast beef y una amplia variedad de sándwiches calientes y fríos, perfectos para disfrutar con nuestras crujientes patatas fritas y refrescantes batidos. ¡Ven a desc...
En Arby's Richmond, te damos la bienvenida a un espacio donde el sabor y la rapidez se encuentran. Somos famosos por nuestro delicioso roast beef y una amplia variedad de sándwiches calientes y fríos, perfectos para disfrutar con nuestras crujientes patatas fritas y refrescantes batidos. ¡Ven a descubrir por qué nuestros clientes nos valoran con una nota de 4.1 sobre 5!
What Customers Say About Arby's
Arby's in Richmond receives praise for its cleanliness, friendly staff (especially Alexis), and fast service. Many customers specifically enjoy the beef and cheddar, chicken sandwiches and nuggets. Some negative experiences mention incorrect orders and coupon issues.
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Tip: The staff is known for being exceptionally nice, making it a pleasant experience. If you have an issue, the General Manager is responsive and helpful.
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Frequently asked questions about Arby's
Arby's Richmond Reviews
One of the best Arby's locations my wife and I have been to. Very clean in the restaurant. We ordered online and the receipt gave an ETA of 5 minutes. We had ordered quite a bit of food and historically Arby's as a chain can be a little touch and go with getting food out quickly which is fine and for the most part usually worth it as it usually comes out hot and fresh. I gave them an extra 10 minutes to get all of our food ready as again it was quite a bit. The cashier kindly asked me if I was waiting on an order and I said yes, which is already a good sign that they acknowledge that you are there and let me know it would be just a few minutes longer which was understandable, the drive through started to pile up as soon as I walked in. I had forgotten to order fries and asked if I could pay them after the fact, she threw them in for free since I had been waiting a little longer than usual. My big takeaway is I felt attended to and taken care of even when I wouldn't blame them for being a little behind due to being busy. Another satisfied customer, will definitely come back to this location in the future! Side note: only down side to this location is an unfortunate placement of one of the customer entry/exit doors located essentially on the drive-thru right next to the drive-thru window so it can be quite dangerous if you are not careful as they only open out to the drive-thru. Again, nothing on the staff at this location, just poor planning of the building construction.
Food wasn't hot and the service took a little too long atmosphere was good and clean
People are very kind food was perfect all great!!!
Their chicken sandwich is always amazing love going here after work peaceful and quiet
As a Regional Manager for a cleaning company, I'm always looking cleanliness of any facility I enter especially to eat 😁 but I can say I was really impressed to look up at lights, vents, window ledges, etc. and everything was very clean. I observed the team cleaning not just standing around like most fast food places I've visited here in Richmond. Food was also good 😊
Update: Fred the General Manager reached out to me within several hours . He was extremely helpful and quickly offered resolution and remedy. I truly appreciate Fred and his desire to help and see that his customers are satisfied in the quality of service provided. I placed a mobile order for pick up and it wasn't ready at the time stated. Had to wait over 15 minutes and the food was so cold. I ordered 2 turkey sandwiches and the bread was so soggy they fell apart, missing 3 drinks and all sauces for my kids meals (ordered 3) . Reached out to the store and will update if a response is made.
Cleanest Arby's I've been in. Staff was super friendly. Service was super fast. Food was hot and fresh. Beef and cheddar is always our go-to and they made it just right. We also had the chicken nuggets today. Best nuggets. So good! Perfect breading and quality chicken. Definitely recommend trying them out.
Ordered a regular sized roast beef deluxe ( mayo, lettuce, tomato), cheddar fries and a drink. The sandwich was hot and the fries had a lot of cheese which was excellent. The atmosphere was less than optimum. Two female employees got into a physical fight and several others got involved with shouting and cussing. It moved from one location to another inside the restaurant.
The experience was unpleasant and unwelcoming, but the food was excellent. However, the Sprite seemed to be dispensing syrup instead of the proper mix—so be prepared for a sugar rush. Overall, the atmosphere felt like that moment when your girlfriend leaves you for someone else—disappointing and bitter despite the sweetness.
The cashier in the drive-thru was not paying attention 😒 to my ordering. My drink order was incorrect; again, she didn't pay attention. She told me I asked for ice... I never drink with ice. She went and got the manager and told him I ordered ice. Honestly, it was not that important. She only had to pour out the ice. When I pulled the food out of the bag, one tray had dirt and grease in the tray, and to add insult to injury, she gave me a fork and spoon to cut my potato. When I went back to the window, she walked away. The manager returned and I asked him "Would you eat this?" He said, weelllll....did you want me to make another one?" 🙄🙄🙄🤔 Let's just say there will be no repeat visitation.
I had a coupon for chicken sandwich meal. I asked if I could get spinach instead of fries. (They had said yes the time before, but too late as I had already ordered.) This time it was a resounding NO. They did not even offer me a chance to pay a bit more for spinach. I don't like fries but do like the sandwich. And spinach is so much healthier. They charge the same for the medium fries and spinach, so ehy not?. This lack of flexibility and poor customer service is sad to me.
Doesn't take coupons even though they are not expired.
Asked for arby sauce, after receiving order, asked on the pick up, cashier said . Did u ask for, then you got. Got home NO ARBY SAUCE. 2cd time this has happen. You just LOST a customer.
Shouldnt make people in drive -thru go to parking lot to wait for food so that the restaurant can scam their own system to think the restaurant is running efficiently! Bad !
Tonight I ordered a French dip and there was no dip in the bag. On my prior visit last week they charged me for a classic roast beef sandwich, but it also wasn't in the bag.
Feb 2019: Arby’s new motto should be “we make it wrong” There was a long black hair in my buffalo chicken sandwich. I have short blonde hair. The sandwich was cold and swimming in sauce. The chicken was about 30% smaller than the advertisement. No apology when I returned it. A tall bald managerial looking guy just stood there. 10/10 Will not return to this or any other Arby’s Summer 2018 I came back to try the French Dip Good service Room temp thinly sliced roast “beast” Cold white American “Swiss” Miracle-whip-sweet mayo (I know it shouldn’t be there but thought I’d try it) Fine enough au jus Okay bun 10/10 Won’t order this again I have filled out their feedback form several times but never received a response.
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About Arby's
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7411 Midlothian Tpke, Richmond, VA 23225
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7411 Midlothian Tpke, Richmond, VA 23225
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