Jonathan

My mom and I have come to this place and bought 2 big macs, 2 fish sandwiches, shared large French fries and a medium sprite. The service was wonderful and that atmosphere was that there were people there because of mealtime and that people were waiting in line to get their orders.

Oluwaseyi Shayee Awoyomi

I was blown away when i visited this location. I used to live around the neighborhood, and the ambiance was not neat nor where the staff was friendly. To my suprise, when i visited early January, i was very happy with the turnaround. It was so nice and gave the starbucks kind of vibes. This has to be the best dine in experience i have ever had at a McDonald's. Thanks to the whole team, and especially Jaquashia, the manager in training. #promoteher Thank you for your service, and pls keep in the good work.

Tameeka Williamson

The customer service was good thank you KATRINA. Although the employees don’t wear name tags you can simply ask their name or speak to a manager. The parking is good for Brooklyn where most people use public transportation. The restrooms were clean and a nice comfortable size. I like the beautiful seating. There’s a kiosk you can make orders on and there’s a screen to track your order above the counter. The food was hot and tasteful.

+3

The drive thru was busy we visited so we decided to go inside. The dining room area was actually open. This restaurant had a kiosk available to place orders in addition to a cashier. The kiosk was easy to use and our order was processed quickly and complete. The food was fresh and hot.

6/6/24 Updating my review. The staff has really turned things around lately. Very friendly. Food is good. Drive thru moves at a reasonable pace. 17 minutes to go through the drive thru on the morning of 2/2. Made me late for a job. 5/16/22 13 minutes and order was wrong 12/10/22 12 minutes in the drive thru and order was wrong.

I've had a good experience at all McDonald's...only at the McDonald's on Franklin Ave the manager is very rude.

Sometimes, I find myself waiting a while. Other times, im in and out. The drive-thru menu board has been broken for a long while, which I'm sure is frustrating for most. I order on the app to bypass that, but they should really get it fixed.

I did the delivery order for the Minecraft meal and we didn’t get our toys. It’s why I got it so my kids could eat and have something fun. They were disappointed and so was I. But the foods good and all that.

Our food and service were very good

Well my grandson does like his six piece happy meal , we came through the drive thru got his happy meal took it home and only had 5 nuggets , he is a child so he was upset. Tried to call the restaurant nobody answered . Was just going to tell them to be careful not to upset another child. So I just post it here and showed my grandson that grandma let them know.

Took 12 min to get food, but they were busy. Nice staff

M Koti

This is the best McDonalds in New York City that I have been to. The staff are friendly and service was actually fast like a fast food joint should be. What?!!!

Venehisa Ayala

This was my first time going to this place. I was riding my bike from the bronx to coney island and I stopped for a quick refuel. I like the new kiosk where you can order you food faster and not have to wait online. The decor was very modern and bright.

Saddly, the place is nice and easy access off of the freeway. But for some reason, the coffee was watery tasting. The hashbrowns were cooked but room temperature. Sausage, egg, McMuffin was just there, no real flavor. Maybe it was just a bad day.

Stopped here while on the road. Ordered the $3 special. Double cheeseburger & fries. What a great deal but the burger wasn't good at all. Gave it 3 stars because the burger was dry but the young man who waited on me was really nice. The burger seemed like it has been sitting there for a while. I ate it because I was hungry and had been on the road 12 hours but Please please please don't give out food that you don't want to eat. Provide service you expect.

While the food is good the service and the wait is deplorable. I waited in line, finally made it to order and got skipped over twice. Speaking slowly and coherently, I asked for 3 simple items and it was too fast for the young woman on the other end. I repeated my order three times. I then pulled up to pay and waited 5 minutes while the girl washed dishes and socialized. I could see the area where the dishes were, were nasty. Trash and tubing piled on the dish line. I even could see trash piled up and overflowing onto the floor in what looked like a dry goods storage area. We waited 18 minutes to order, pay, and get our food. For fast food this is horrible. Your night staff does not care while your morning staff seem a bit more put together. Training is needed on a wide scale across the board. Your employees want $15 an hour, then they need to start acting like their job is worth $15 an hour..otherwise they are undeserving of even $10.

After waiting in the parking lot for 20 minutes, I finally was able to pick up my 'convenient mobile order'. Everything was right this time for a change, so I guess that's a nice change. The burgers I ordered looked like they were thrown together, some toppings were on the top of the bun, just put together with as little attention and care required. I guess in summary, it's a McDonald's, it lives up to its reputation.

DO NOT USE CURBSIDE HERE. The workers are doing their best, but the system messes up frequently and it takes forever. Have given a couple of chances for it, never again. Drive thru and inside is fine and typical.

They are fast but look at my french fries. I order large. Better next time. 6/29/22

Food was not hot. It was room temperature. Floors were dirty. Bathroom only one side of the sink was working.

Play area was open which was great. Got the order quickly. The tables could use a wipe down.

+5

Fries were obviously double...maybe tripled cooked. You know, the limp, but very brown color they get when you throw them back in the fryer after being on the cool side? That. Taste- Ugh. I LOVE hot fresh fries. Recooked....not so much. There was no one behind me and they had me pull to a reserve. I had 3 things of chicken nuggets....and 2 BBQ sauce. I told the person that wasn't going to work. I did it with a not a big deal tone. Thw guy had been wlaking off and I got a...you want more? Yes, please. They came back with two. The buns on the burger were cold. When McDonalds gets it...they get it. But when they don't, they do that right as well. So it is a hit or miss. Good or Awful. This day...it was a miss- awful. Now...if I go to the one in Temple I always go to when there...they are 95% on-Good. Hot fries, hot burgers. What your hard earned money is SUPPOSED to get. I can only say to this one...do better. Quit making visits more miss than hit.

They don’t listen to the order at all, I ordered a snack wrap without ranch and they put ranch. They also forgot sweet and sour sauce on many orders of mine. Just go to the Subway or Wendy’s next door.

Almost didn't get my food. Ordered through the app. Went inside for pick up the app said just two more minutes. About five minutes later still zero food was up on the counter. A manager came to the front and I asked where my food was. She said it was already put out and taken. I explained that no food has been out in the last five minutes and I arrived before it was ready. It was just so argumentative like they were not going to give me my food. Finally she went back and told the crew to make another meal.

Melonie Harnaga

Food tastes good and the atmosphere is pretty nice (though a little slow at times), but they KEEP messing up our order. Have ordered multiple times and they've just outright forgotten things or given us the wrong food. 😕

Probably one of the worst McDonald’s experiences. Staff was friendly and tried to be helpful. We had a big order and some of the things were changed. Like plain and dry burgers or add tomato. None of the orders went into the right places and some were just downright wrong. It’s no fun to deal with a kid who got the wrong thing to eat. Don’t get me wrong - they ate their food but it wasn’t pleasant. Also some employees and a bunch of patrons weren’t wearing their masks properly and nobody was enforcing it.

Inside takes a while for your food. Drive through menu boards have been broken for over a year..

McDonald's has changed. Not for the good. Big Mac is not as good as it used to be. Pretty sure the patties they use are much smaller and don't even taste the same. Service was not good. Not cleaned well. It's been that way for a while now. I think I'm gonna have to find a new place to get burgers.

The dining area looks like someone hasn’t been out to attend In long while The soda spills are through out kids area, trash on the floor and the tables are sticky and dirty

The doors are never opened on time. We try to go in to order this morning at 7AM and all the doors were locked and no one in sight to try and help. The lobby opens at 6AM. This is not the first time we have had this issue here, it's plain ridiculous for those who are up and working way before yall even open and want something warm to eat on our journey home. We gave up and went elsewhere

After nearly 4 hours of driving through hell on the Sunday after Thanksgiving from Dallas to Waco, all I wanted was a hot cup of coffee. What I received was a cup that was filled up only 2/3rds of the way with luke-warm dish water!!! I was not a happy camper! Seriously, how hard is it to make someone a full cup of fresh, black coffee??? It's not like I'm asking for something with 7 pumps of a syrup, special dairy, sugar alternatives, sprinkles and cream, all while being decaf. Good grief!

Food was okay. The problem is that the young lady that took our order was trying to overcharge us by over $2.50. The screen showed one amount but she kept telling another amount. I asked her to help me understand the additional charges. She couldn't. She was adamant that the price she was reading was the correct charge. Although every item she read off was not equal to what she was saying. After about 4 minutes in the drive thru she gave the correct price. A little frustrating. I'm all about paying for what I actually ordered.

Listen, I’m not one to complain. But it has come a constant issue at this location so I feel something needs to be said. I’ve only lived in this area for about 2 months now, and everytime I’ve went, ordered something on the app, and picked it up at the drive through, there has ALWAYS been something missing. This morning it was my hashbrowns, last time it was my cheeseburgers. It’s not that big of a deal, but I made it all the way home before I noticed that they were missing and I can’t just go back to pick them up. My fault for not checking sooner I guess because it is a constant issue. It sucks when I spend money (yes just a few dollars) but I don’t receive my items, almost every time.

This is the absolute worst McDonalds I have ever been too. Between never getting orders right or just being ignored at the front counter. I do not recommend going here. Go down the road to a better location

The manager at the time was scolding employees about how the business needs to be ran. I couldn't figure out if they were new employees that needed to be trained or they just wasn't aware of what she required. The wait was quite lengthy for my food. When speaking to her employees. The employees weren't the friendliest, however my food was hot and fresh. The strawberry shake was delicious!

+2

Person taking orders spoke so fast a person could not understand her. Took her forever to acknowledge me at the windows. Again spoke so fast it was hard to understand what she was saying . Pulled up to second window....no one there, so pulled to third windows since that was where the "pick up" sign was to find that that window wasn't being used. Very unorganized tonight. And to top it off they were out tea....

Waited in line for my mobile order for about 6 minutes nobody came to the counter to ask if we needed help there was 8 other people waiting when I got my order are decafe coffee we’re not hot but warm . I had to leave because we are truck drivers I had no time to wait we had to hit the road . If you know the beverage is not hot why do you serve it to begin with I have this problem at almost every McDonald about 90 percent of the time I have them remake it but the other 10 percent I don’t have the time. Corporate get these restaurants up to the standard we had in the 80’s .

TJ

Need more staff! From a customer and delivery driver’s point of view they need to hire more people. Service is extremely slow and some of the English speaking Hispanics like to ignore customers who have been waiting for a long time and pretend to be overwhelmed when customers are irritated with their poor service. Manger is really nice and shows up when things get hectic.

Marie

Customer service sucks at the specific location. I ordered through my McDonald's app. And took my time walking 5 blocks there. I showed them my order number and I waited for 20 minutes before asking someone again about my order. Several people walked in ordered and left while I was waiting for a Happy meal and two burgers. My visit there before this one I waited 30 minutes and spoke to 3 different people about my order. The final time I asked, I spoke to a cashier and told her how long I was waiting and she just stared me in my face and never gave me an answer about my order.

I went inside first but there were several people in line with no workers in sight. I moved to the drive thru where they took my order and I paid pretty quickly, but then waited for over 15 minutes for my food. Once I got it, my fry container was only half full, my chicken sandwich was clearly overcooked and tough, and the dr pepper that I ordered was a Diet Coke. I was already on the road when I realized the drink was wrong but I wouldn't have bothered going back anyway with the quality of service they provided.

This place had rude team members. I did a mobile order, sat I the parking space waiting for 10 minutes. Finally, drove into the drive through and they were irritated with me and handed me my melted Frappuccino and cold food that was sitting there because everyone was too lazy to walk it out to me. When I said I would be calling the manager, the team member at the window rolled her eyes and shut the window I my face. It took almost 20 minutes to get my order.

Can not get anybody to help you at the counter the workers are r so rude

I’m not sure why you state you are open until midnight. Pulled up at 10 pm, doors locked. Says drive through only. After not eating all day, was very ready to eat and was told it would be 25 minutes to drop something to make it fresh. In a day and age of fast food, no ma’am. Fresh French fries take 3 minutes. No clue what they are doing inside, but it wasn’t cooking.

We waited about 40-45 minutes for our food. The employees weren't saying anything to us about our order and were really really slow. They were also rude when someone that ordered after us asked about their food. The manager was hiding in the back and a lot of employees were on their phones. Service was not too great. Probably won't come here again.

DON'T STOP HERE! I very seldom walk out on an order, but after talking with the lady in line in front of me who said it took almost 45 minutes to get the second half of her order, I made a beeline for the door. A kitchen full of employees, an entire shelf full of delivery orders getting colder by the minute, and a lobby full of impatient customers does not add up to the kind of place I'm going to spend my hard-earned cash. Shame on you!

The kids liked it. I ordered too, went through the drive through... Only to find what I ordered wasn't in the bag, but I was charged for it. So, had to park the rig, get the kids out of their car seats, 97 degrees outside and go in to retrieve my food. I'll pass next time!

We up our order inside at the restaurant at the kiosk and waited over 45 mins only to get burned fries and wrong burgers. So we returned and waited and thirty mins. Along with 20 more mins for a single McChicken with nothing on it. Don't bring a group of kids they will take forever and we were the first to arrive at 5:30. Still at the restaurant at 7 because we are finally eating our food.

It was around 8pm and I waited at the register for 10 minutes. While employees saw me and did not help. One employee left to go to the bathroom. I eventually used their terminal to order my meal, but could not pay there because it was broken, so I went back to the counter to pay, and continued my wait. The employee returned from the bathroom and went back to work in the back. Eventually she saw me again and asked if I had been there since she left for the bathroom. I explained my wait and trying to pay. She took my payment and I eventually got my food "to go" even though I stressed I was dining in. There were no other customers and the drive thru was not slammed. It feels like they do not want customers on the premises.

46 minutes after finally getting to order got our food. Wasn't a difficult order in anyway. Fries were hot burger was still warm. Couldn't get service. Guy taking orders kept disappearing into the back. Atmosphere sucked because everyone was waiting 45 minutes for their "fast" food. Wouldn't recommend in anyway!

This place is just bad. Workers are just bad. Experience is just bad

Got a double quarter pounder and it wasn’t cooked all the way!!! Do not come here!

They lost our order first. They don't serve food here to the tables, though the option is available in the kiosk. No option to take order by human. The burgers were ... let's say untidy. Everything just dropped into the box. Meat in oneburger is not edible at all.

Horrible experience. Cheese burgers were dry. Service is horrible. Wasn't charged for 2 extra sauce, asked for 2 more. Now they charge me $0.65 for 2. Lady gave me 4. She said 2 was charged and 2 are extra. SO WHY DID YOU CHARGE ME FOR 2. Terrible.......

Restaurant was filthy, employees seem clueless, it's hard for me to believe there's people in this world that are underqualified for McDonalds but it seems I have found a restaurant full of them.

I pulled into the line at McDonald’s at 10:43 AM and I’m still here at 11:30 AM. This Hass to be the longest wave I’ve ever had in a fast food drive-through. After asking to speak to to the manager I got a manager in training. I asked to speak to the manager that was training this manager and was told that that manager was in training also and that no other manager was on site to take a complaint. Is this really the way you run your brand new business here in Robinson Texas? So completely disappointed!

Fries were cold, burger was dry and we waited forever! We were the first car to get pull up to the menu to order, no cars in front of us and we were there for 35 minutes just waiting. Then when we did get our order, we had to go inside because we were missing items and waited another 10 minutes. I figured everything was taking so long because our food was being cooked fresh. But no, it was all cold and dry! Not a happy customer! I am always willing to compliment great employees and leave great reviews. Not this time! It has been this way the past 3 times we have gone here!

The cashier is the only one doing everything.

Fix your screens it's been 18 months and you still can't see a menu. Total black out the manager needs to do its job and get them replaced.

Mess everywhere, HOUR WAIT for food; Food was COLD after asking repeatedly. Absolutely RIDICULOUS 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 Lowest of the low

Ordered a normal spicy chicken sandwich and asked them to change it to deluxe at the first window, they charged me for deluxe but gave me a regular one with very little sauce and it severely burned my tongue like it came straight out of the fryer, will never come to this McDonald’s again

Never expect much from McDonalds but this one is bottom of the barrel as far as service goes. Order taker was pleasant however the only other words spoken was to tell me the amount owed. I had to ask for the juice we ordered and chicken nugget sauce never even recieved a grunt of acknowledgement from the server.

Literally the worst experience I've ever had at a McDonald's, I was told that the food would take 10 minutes because they're "cooking everything fresh" I waited 40 minutes in the drive through before I went inside to get a refund and then they handed me the food and it was literally cold to the touch, horrible employees. Hire people that at least have common sense. They told me they were out of tea, like go make some if you know you're going to make me wait 40 minutes anyway.

I came here to grab (2ea) kids meals for my kids I placed online I waited in line was told to go to the waiting area waited almost 20min then I had to go inside to get order they forgot to bring out . My family likes McDonald’s and I understand employment is a fact but dang gotta handle you business managers ….won’t be back to this location EVER!! And when she got in the car the food was short on both meals and we had to fill our own drink !!!! 2 thumbs down

Ordered the #1– Egg McMuffin Meal. I was the ONLY car in the drive thru this morning, sat at the window to receive my food for a good 7-8 minutes before I was handed over the food. Opened up my bag and I got an ICE COLD egg McMuffin with no ham… just cheese and eggs. Tell me how it’s okay to charge me almost $8 for this meal? This isn’t the first time this has happened to me at this location. This is ridiculous.

Opens drive-thru more than 30 minutes late. With no communication as to why.. came from work to get a meal home and I can't even do it because employees don't open on time. Very unprofessional... Waiting after 30 minutes. I never got my food and I left...

Ordered food on the app for counter pick up. The front counter was unattended. After waiting 20 minutes for food, I received cold fries and what was supposed to be a McDouble which came out as a nasty looking bun with nothing than a single patty. The manager was heard from the counter yelling at her staff which nobody should have been subjected to hearing. When I went to have my food corrected, she rudely snatched the food and walked away without an apology. I had to wait another 8 minutes to get hot fries and the correct burger.

Not sure why it is registering at the Robinson McDonald's but I visited the McDonald's by lacy Lakeview and inner state 35.. The register was down and they were not allowed to take any drive-through orders. Went inside to place order and it took 30 minutes to get order. I really regret I wanted McDonald's that bag that I was willing to go inside and then I waited for this lousy meal. The food was Way overcooked and it was not even hot is what gets me.. Usually I am very pleased with my Mcdonald visits... sadly I did not have a good experience at the lacy Lakeview location .

Karen was a total rud person totaly rud it was 3am on the 15th of January and she reallybad never coming back

Long long line in the lobby and no one paying attention. Lobby was filthy and bathroom was horrible. Only got a coffee. Don't think I would trust anything else.

+1

This place has YET to get a whole order correct. Several years, different times of day, different days of the week: never right. Check your sandwiches BEFORE you leave the drive thru. They don't pay attention to the "do not adds".

The last 2 visit to McDonald's has been the worse experience. These happen at different locations. Both times I returned to get my order corrected, both times the product quality was horrible. The burgers were dried, French fries cold and overcooked. I don't know what education level is required. Seems as if the employees don't care for the customers. If I could give a minus rate I would. I should've stop at Wendys like I had planned to.

This has to be the worst McDonald's in mclennan county. Maybe wait to mop right before the doors close not 9pm on a Friday. Maybe don't call the order # until ALL of the order is prepared then make excuses for your smartass employees when that's pointed out. Rude, nasty & I do not recommend this McDonald's

I recently had a very disappointing experience at this McDonald's location. They have two drive-thrus, and I was waiting at one for about five minutes without being greeted or having my order taken. Meanwhile, I watched cars in the other drive-thru get their orders taken one by one, which was incredibly frustrating and confusing. Eventually, I had to back out of the drive-thru I was in and switch to the other one. When I finally got to speak with an employee, I mentioned the issue and asked if there was a reason for not taking orders at the other drive-thru, especially since there was no signage indicating it was closed. Her response was a brief, insincere apology, and she seemed to brush off my concerns without really addressing them. When I pressed further, asking if she was going to acknowledge my complaint, she offered no additional explanation or concern. Overall, it felt like my experience didn't matter to them at all. This lack of communication and poor customer service is unacceptable, and I left feeling very dissatisfied. I hope the management at this location can address these issues to prevent other customers from having a similar experience.

This is 3rd time in a almost 2 weeks i Had a issue with my order. and I called back within an hour to talk to management they told me that they would replace my complete order to bring the reciept back now this was 2 days ago. So I go today to redeem the order and manager was rude and asked me if I know the managers name and I told her no that she didn't give me her name. When I asked the name on general manager she refused to give me. That is not good customer service at all. Believe me I will be spreading word not to go to this location unless they want to get bad and rude service. I am definitely reporting to corporate on this matter.

They’ve stolen from me twice now. I order on the app, my card gets charged, and all of a sudden when I show up there’s no food. Then I’m told that the money will be returned, yet it never is. The manager is condescending and rude & the food is never even fresh enough for them to feel entitled enough to steal ?

We come here since this one has the play place still here. As we were eating in the play place area with a room full of people two workers decided to switch out the trash can. No big deal with that but after removing the first can a worker grabs a bottle of cleaner starts spraying where the can was and suddenly the room is full of this harsh chemical smell. Keep in mind this happened right at lunch time with at least 10 kids in the area. I understand needing to clean but you could have waited until the room was either cleared or had not so many children. But in the middle of the lunch rush was inexcusable.

Loved the access off the freeway, but I wouldn’t stop here again. Took forever for someone to take our order at the counter. Once the order was placed, it took way longer than usual for us to get the food. Once we got it, it was not fresh. The chicken sandwich was dry and stringy. My quarter pounder was old and cold and the cheese wasn’t melted on it. Fries were old, cold and floppy. It was obvious workers don’t make it out from behind the counter often because the dining room was in some serious need of cleaning.

I finally have found the worst McDonald's on the planet. The only reason there are stars was because I had to select. I can't believe the service and the food. Ordered on the app for convenience and had to wait over 30 minutes for curb pickup and ended up inside due to the length of time and glad I did as the $65 order was all messed up. The staff were no help at all. The food was so cold and the spicy chicken is not good anymore. This has ruined it for me. The owners need to go in and close this one down. We will never go to McDonald's again after this experience.

No napkins in building. No straws in building. Took a hour to get a happy meal and 6 McNuggets. Only one working toilet in the women’s bathroom. Staff just standing around. Food was wrong. Go elsewhere.

One of the slowest McDonalds ever, the drive through takes forever and if you’re in the inside they don’t seem like you don’t exist. It seems like they choose what order to make, I placed an order today 10/23 and two customers that ordered after me got their food first.

I don't understand why I have to go through my order at drive though as they rush you away to make sure they DID THEIR JOB and got my order right. Can’t drive back, so I bought food for a trash can. What is wrong with you people, want more money but won’t work like you deserve it. Basua

I don’t know if management has changed in the past year but after having my food either wrong or missing several times, it’s lead me here, don’t waste your time or money. The employees are completely incompetent, and act like they hate their job. Get a better job if you’re unhappy and quit taking it out on paying customers. Trash.

This McDonald’s is right next to a busy truck stop, but the inside is closed at a certain time. That forces truck drivers/pedestrians customers to walk around the drive-thru just to order, which is really unsafe. Drivers in line are focused on the line and might not see someone walking, and customers on foot can feel uncomfortable being that close to moving vehicles. On top of that, the employees either are scared or just ignore you when you try to get their attention from outside. It feels unorganized and unsafe for everyone. They really need to open the lobby or find a safer solution for both customers and workers.

Ordered at the speaker and he rang up a different order but had to order again. When I got to the window a young man was there and when asked to repeat the order he rolled his eyes and just ran through the order and when I was trying to tell him why I asked him to repeat he just closed the window and then just opened slightly to give us our receipt then we go to the second window and they don’t even know what was my order I have to ask for our drinks cause they weren’t given to us. Horrible experience. Time of order was 10:06am 11/26/25

Very disappointed that on a Friday night at 11:15 pm all lights were on but the workers said we're closed. Most McDonald's stay open at least till midnight in Friday and Saturday night.

Absolutely horrible. Extremely dirty all over the restaurant and the chicken nuggets were burned. The service is bad, slow staff who joke around and talk on the phone and don't answer customers right away. I used to enjoy going here but the last few times I've been, it's been disgusting. I won't return.

+5

Staff is not very good or helpful on average. Food is often cold and has been sitting way too long. Morning service seems better overall, night shift is very bad along with bad food quality and staff thats like non talking robots going through below average motions. Its 1/4 mile from house and i no longer go there.

Be very aware of what your eating at this location they served my son a pink burger lastnight night he didn't realize till halfway done ..manager told well you ate half I called to speak to a manager and no answer

Slowest and most incompetent McDonalds around. Mine as well go sit down at a diner if you are hungry. Don't go here if you are in a hurry. I guess fast food doesn't mean what it used to be. All the do is tell you to pull up or park in the online order spots to make it look like they are moving fast. Sorry McDonalds but spreading people out does not fix the problem.

Idk what happened to this Bigmac. Just disappointing a guy gets off work grabs food and it looks like this

Worst McDonalds in Waco area stood at front counter for 30 plus mins not one employee in sight no one ever showed up to take order whole lobby was full of people waiting ended up leaving and going to Wendy’s will never return here employees to worried about talking instead of doing there jobs

I drove through the drive thru and ordered my food. Got to the window to pay and saw the order was wrong. Asked to fix it and was told I had to drive around again. So I drive around again and order and it is still wrong. The fries were crispy and so hard to eat. Very disappointed all around.

Ordered food from the app this morning. Myself including 5 other people waited over 20 mins for our food. I actually never received mine, even after inquiring about it to a staff member, so I just walked out. Another guy who had a door dash other had to cancel his customers order and walk out as well. Not sure what's going on at this McDonald's but their are ALWAYS problems

Long wait unless you're going thru the drive thru. Don't order on moble app or dine in. The wait was over 20 mins, and I went inside, and the dining room is full of impatient people waiting for their order.

waited THIRTY FIVE minutes (total) after placing online order. Then they had the audacity to serve cold fries. Went inside to wait 3 minutes longer to get fresh. There's no point in ordering ahead. this is not the first time this has happened at this location, but it'll definitely be the last.

To the McDonald’s Corporate Relations Team, I am writing to formally follow up on a complaint I filed a week ago regarding a mobile order at the Robinson, TX location. My original issue was simple: I placed a mobile order for a single large iced coffee that I was unable to obtain, and the issue remained unresolved at the store level. While I initially appreciated the automated response stating a local franchise representative would contact me, that interaction has made this situation significantly worse. I was contacted by a woman from the franchise on a personal cell phone. This individual displayed a complete lack of professionalism, empathy, or intent to resolve the issue. Based on her demeanor and the details of our conversation, I believe she is the same person who failed to help me at the restaurant originally. During the call: Zero Resolution: There was no attempt to refund the mobile order or offer a remedy for the missing item. Unprofessional Conduct: She was dismissive and appeared personally offended that I had escalated a legitimate service failure. Lack of Leadership: It is concerning that a member of management/leadership would use a personal device to engage with a customer in such a hostile and unpolished manner. McDonald’s is a staple in our community and a brand many of us grew up with, but the leadership at this specific Robinson location is failing your corporate standards. While I saw other hardworking staff members during my visit who deserve better leadership, this manager’s "power trip" attitude is driving loyal customers away. With the growth and new businesses coming to Robinson, the community has options. We do not have to spend our money at a corporate chain that doesn't value basic service or professional courtesy. I am requesting the following: A formal resolution regarding the original charged mobile order that was never received. An escalation of this feedback to the Franchise Owner, as the current management requires immediate retraining in conflict resolution and professional communication. I look forward to speaking with someone from the corporate level or a different franchise representative who takes customer service and brand reputation seriously.

I tried to call the 888 # before I posted this and of course nobody answered . After waiting almost 15 minutes for our coffee orders to come to the third window. I finally walked into the restaurant. Upon entering the restaurant and looking around the counter, I holler back and ask where our copies were that I’m sitting out they’re waiting. I heard one employee holler at another employee ask “did you not take those coffees out“ and the response was “HELL NA”!! I lost it and told them that if they didn’t want to bring them out, then go ahead and give me my money back and the next thing I know I have another employee bringing me iced coffees that have been sitting. When I ask, if there was a manager on duty, I got the deer in the headlights look from the employee and she said no. McDonald’s needs to do a better job training and from here on out, I will go ahead and go up the road to Starbucks.

Please tell your cook that a sausage mcmuffin with egg also comes with cheese. Tell your manager to make sure they order enough coke, sprite and dr pepper to make it until the next truck. I ordered 1 item and they couldn't get it right. McDonald's usually makes me happy.

Yun Zhuang

The staff service was extremely poor. They completely ignored the food delivery person. It was absolutely terrible. Why treat someone in the service industry like this?

Пользователь Телефона

Awful mcdonald's. I waited my order more than 30 minutes and eventually left without it. Nobody unabled to help me. Spanish speaking man just ignored me when I asked him to check where is my order. I spent my money for nothing

Dmitrii Kumachev

30 minutes waiting. They lost my order. Then they said that I didn’t order fries than they found out that it was a meal. My burger wasn’t packed. McDonald’s in Brooklyn is the worst place. I will never come or order in Brooklyn.

Tauri Watson

Allowed drive thru pick up orders but then closed the drive through. There’s about 50 people inside the restaurant so can’t go in and pick it up either. A mess. I’m sure they could have turned off the order through drive thru option.

Marta Yavorska

Worst customer service I ever experienced, stuff is lazy and confused, I made an online order and came to puck up in 15 min hoping it is ready and waiting for me, but they said they do not have my order in their system so it took for them additional 25 minutes to create a new order and prepare it. Horrible, this place should be closed and rehired and renovated

Анастасия Дякина

Are you hungry? Clear your table. All the restrooms are closed, and they don't give out receipts when you order food. When I asked to open the restroom, the manager reacted aggressively and was rude to me.

DebD

This has got to be the worst McDonald's in Brooklyn and I've been to many of them. For years, this location has been consistently slow with poor customer service. I try to avoid it, but every once in a long while, I'll give it another try hoping management changed. Nope. Permanently on my "do not go back" list.

La Flair Innovations

Horrible service. I ordered a mcdouble with 1 pattie, no pickles and I recieved it with no meat, no onions. I went back to have them fix it and they shoved everything in the burger and splattered ketchup in and on the outside of the burger. Disgusting.

Pat Anderson

This location needs new management and new staff, they are lazy and confused each and every time you come to this place. Dear owner your business is going downhill! I ordered online, order was not ready. It takes them 25 plus minutes to complete an online pick up order, why? And then the manager and cashier are angry at you for asking, what's up with your order. Close down rehire new staff or something. Make room for something better if you can't handle delivering quality service and food to this area. We don't need it. Please move along!

Carlos Aguilar

The evening crews are terrible. They often get my order wrong and get upset to have to fix their mistakes. Their drive thru is consistently closed. Usually the evenings is when it happens, but this week the drive thru was also closed in the morning. The worst customer service by most employees at this location.

Stac

Ordered through Uber Eats... Sausage McMuffin w/egg, the sausage was not done and the muffin was not toasted. Chose no ice for drink and received a cup filled with ice! Disappointed 😒 By the way, this McDonald's do not answer given phone #

Summer Zhang

Have no idea what going on with the employees mind. This is my ever first bad review on google maps. I ordered a flit o fish combo with Diet Coke and other thing from uber eats. Came with no flit o fish burger at all, fries was half full, the Diet Coke is just water. First time being mat at food. Interesting experience, would remember this for a long time. Thank you.