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Subway
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Subway

Sandwich · Rome

4.0 · 323 reviews Google
restaurants.subway.com

What Customers Say About Subway

This Subway receives mixed reviews. Many customers praise the friendly and efficient staff, especially mentioning Malachi's excellent service. However, some report issues with cleanliness, stale ingredients, and inconsistent service, particularly during busy times or with the night shift.

Popular Dishes

meat ball tuna turkey sub VEGGIE DELIGHT philly

Best For

Quick Bite Solo Dining Casual

Tip: Try using the app to pre-order and earn rewards, but be aware that online orders may not always be ready on time.

Features

🅿️ Parking 🚗 Delivery Accessible 🌅 Breakfast 🍽️ Lunch 🌙 Dinner 🥗 Vegetarian 🌱 Vegan
🎯 Casual 🤫 Quiet 👨‍👩‍👧 Family 👥 Groups

Frequently asked questions about Subway

Subway is located at 1921 Shorter Ave, Rome, GA 30165, Rome.
Subway offers sandwich cuisine.
Subway has regular opening hours. Check their profile for updated schedules.
Subway offers the following services: dine-in, takeaway, delivery.
The most recommended dishes at Subway based on customer reviews are: meat ball, tuna, turkey sub, VEGGIE DELIGHT, philly.
Subway is ideal for quick bites, solo dining, casual dining.
This Subway receives mixed reviews. Many customers praise the friendly and efficient staff, especially mentioning Malachi's excellent service. However, some report issues with cleanliness, stale ingredients, and inconsistent service, particularly during busy times or with the night shift.
Try using the app to pre-order and earn rewards, but be aware that online orders may not always be ready on time.
323
Reviews

Subway Rome Reviews

4.0
323
5★
50%
4★
24%
3★
9%
2★
3%
1★
14%
Reviews (21)
Stacy Leahann
Stacy Leahann

I came in earlier this week and the customer service was phenomenal. I asked to speak to the manager. She was very sweet and also knew how to run the shift good with her employees. I told her that her customer service and the team’s customer service was very good and that I definitely will be back for more sandwiches in the future. I highly recommend this place to eat at.

Mandy Burchett
Mandy Burchett

Went to get a sub. They were super busy with only 3 employees. They were friendly and polite. Food is amazing! Keep up the great work!

Chip Mitchell
Chip Mitchell

The staff working right now 6:15pm on 8/6/24 are great. It got really busy all of a sudden with folks in the store and online orders. They handled it like a champ. You have a good staff in place here.

Nathan Bryson
Nathan Bryson

We love going to this Subway. When Malachi is there we love his service and personal touch. He makes a great and perfect sandwich and ensures that the items are always fresh. He is a great person and we enjoy seeing him when we go to get a sandwich. He is the kind of young person we need today. Please let him know about our review and reward him for his service. Have a great day!

Summer Weaver
Summer Weaver

The last two times I have been to this subway location I have been pleasantly surprised. About a year ago the subway workers were rude and everytime did my online order wrong. When I received subway coupons in the mail I figured I’d give them a shot again. 4/2/2022 I came into the store around 1pm, it was a Saturday so they were more busy than usual. The three people working had great attitudes towards the customers and towards their coworkers. They were laughing and making everyone feel comfortable. I didn’t get their names but it was 2 boys and 1 girl. They made my three foot longs quickly and perfect! I was really surprised they worked so well between each other. They deserve some special recognition if the manager of this store reads these reviews. 2nd visit of the month. Today 4/14/2022. I ordered on the app this time. A foot long turkey with lots of veggies, oil, vinegar and other dressings. The sandwich was made and ready at the time it said it would be on the app. When I went inside the store to pick it up two older ladies were working who greeted me with a happy hello. My food was ready on the show and I told them thank you, they said thank you back. You could just tell it was a positive atmosphere. That’s such a hard thing to be able to have now a days. When I opened my sandwich at home it was neatly made, everything that was supposed to be on it was there, and it wasn’t soggy at all. I’m not a big review leaver but this store has pleasantly surprised me. Good job sandwich artists! You’re much appreciated, keep shining your light!

Julie Olive
Julie Olive

Clean, fresh food, fast friendly employees. Well stocked, clean dining area. Unisex restroom was clean. My Sandwich was excellent! Made perfectly with fresh ingredients. Soft bread, crunchy veggie and fresh, hot meatballs ans marinara. Subway never disappoints. Try the app! Earn rewards, pre order and pay and receive deals!

C
Christopher Dooley

Great food when in a hurry. Since really good deals through the app too.

Racheal Day
Racheal Day

Couldnt have a better sandwich for lunch or diner.. Store is very clean.. Good rhythm of music sets of the atmosphere.. As far as the workers there didnt seem so happy nor like they enjoy working there.. Maybe thats why the personality was a little 😑 they are also very young probable first jobs.. Considering they have alot going on with school and work.. Been there!! Maybe managers should make it a little better experience for them!!

Andy Deleon
Andy Deleon

Honestly I don't know how you guys do it, but I'm glad the employees are always kind and patient. Customer service is always A+ I sat in line behind a gentleman, who's kids were ordering for quite a little bit, earlier today. It was a little amusing the way the kids kept going back and forth on what they wanted But the entire time the staff was like I said, friendly and patient. I was served pretty quickly after with just as much kindness. Also your white chip macadamia nut cookies are always amazing

Joel McCool
Joel McCool

Did not have the typical subway deal of the day. Paid $9 for a six inch philly. Not very fresh.

Sandra Flennery
Sandra Flennery

I was ignored by the girl behind the counter when I walked in, then she finally said, "someone will be with you in a minute". They only had 3 kinds of white bread, the lettuce and cucumbers looked dangerous to eat so I skipped those. My Italian white bread was stale. Not impressed, I won't go back.

Esdras P
Esdras P

worst subway i’ve ever been to took so long and employees hair was everywhere

Tara Fergoda
Tara Fergoda

I have had several bad experiences here and it truly saddens me that the prices keep going up and the quality of service keeps going down. I had a VEGGIE DELIGHT no cheese delivered the sandwich was 7.99 I received 1.99 worth of food. Black olives wasn't even an option on the sandwich. Please make a sandwich that is worth 7.99. At least make a sandwich you would like to eat. It was dry with the smear of mayo 3 leaves of spinach 3 pickles and a half a handful of lettuce.Been in store several times and they are out of several veggies like you could have said im out of lettuce and tomatoes and I could have decided if i wanted to proceed, AAANNNNDDD they don't even take coupons anymore. My life long favorite sandwich place has gone to crap.

Jessica Murray
Jessica Murray

This Shorter location workers seem like they don’t like their job. They move so slow. Online orders are never done at the time it say. They are always out of items due to them not wanting to make fresh veggies. They are eating on the line. I was told tonight that online PAID orders come last. They made me wait until they did 3 customers order when I had already paid for my order online. Waited an additional 10 minutes. That’s the purpose of online orders. The lobby is always junky, lettuce don’t be fresh it’s brown. And tell the workers to stop eating on the line. One worker got mad because I asked them to change gloves after ringing someone order up and touching money. I’d rather drive to Another location.

Prince Dupree
Prince Dupree

The night shift is lazy closing down Almost 30 mins early for no reason at all refusing to serve and laughing thinking shii funny making 9 dollars n hour😂but it’s w.e I will no longer come to this location

Chris
Chris

I ordered my sandwich online. I didn't ask for onions, the sandwich had a lot. I asked for light jalapenos. They gave me one. The sandwich was awful. It went in the trash.

Leona Bowles
Leona Bowles

We there today the vegetables was not fresh. The lettuce was dark brown. I asked the lady that was working to go and check and see if she had any more lettuce. She told me no she didn’t have no more. Then I asked for the manager and they said they didn’t have no manager she couldn’t contact a manager. I could call back on Monday. Poor customer service poor not fresh vegetable so I will be calling corporate on this location plus there was another lady in there. She wouldn’t even look up to acknowledge anyone was standing there trying to place an order. Very poor service. Very poor Food will not be back again.

D E
D E

Unfortunately I will not be returning to this location. They no longer participate in any online coupon codes or deals advertised on their app. This kind of behavior is really detrimental to customers who don’t have time to wait all day in a line to order a sandwich. I just want to order a sandwich online and save some money with a coupon. Not to mention, the last time I did go in the store the employee clearly didn’t know how to make a sandwich and I’m fairly certain they weren’t a new employee. I asked them for common, well-known ingredients and they looked at me like I was speaking in another language. Whoever owns this location really needs to do something to improve it because they’re in the toilet right now.

Ashlyn Olson
Ashlyn Olson

So many good people looking for jobs and this location hires the most incompetent employees. I order myself and my husband a sandwich to eat before work, I get a turkey sub on white bread, and he gets a turkey sub on Italian herb and cheese bread. They put my sandwhich on the Italian herb bread and his on the white bread… how hard is it to read? I have to get to work so I cannot bring the sandwiches back and I’m pregnant and want my order to be corrected! I shouldn’t have to inconvenience myself and bring it back! They tell me I have to drive back there and return the food to get the order remade. Completely unprofessional of them to say this. Making customers inconvenience themselves to fix your mistake is unprofessional.

Victoria Johnson
Victoria Johnson

Will never eat here again, went there on 12/1/2023, to get 2 subs,one was meat ball the other tuna,they put the hot meat ball sandwich on my cold tuna was so hot and heavy Squashed the tuna sandwich and it was so heavy the handle broke on the bag,stuff fell on the ground and I couldn't eat it called to speak to the manager of the store on Shorter Avenue. Said there was nothing she could do.Didnt offer to replace them or give me my money back. I want ever eat there ag.im very disappointed in them.

Rod Matthews
Rod Matthews

Wife and I ate here when it wasn't busy. Seating area and food preparation area was incredibly dirty. Not what we expected for COVID19 and with several workers standing around. One girl was busting her rump, while the others were not so helpful. We will not be going back.

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About Subway

How to get there

1921 Shorter Ave, Rome, GA 30165

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Highlights

Good Rating
4.0/5 stars
💬
Many Reviews
323 reviews
💰
Budget Friendly
Price level
👨‍🍳
sandwich
Cuisine type

Services

🥞 Breakfast
🍽️ Lunch
🍾 Dinner
🍰 Desserts
🥗 Vegetarian Options
🌱 Vegan Options
🥡 Takeout
🚚 Delivery
🍴 Dine-in

Dining Options

🍽️ Dine In
🥡 Takeout
🚚 Delivery

Restaurant Info

Status
Verified by owner
🕐 Hours Today
9AM-10PM
Rating
4.0/5
💬 Reviews
323
💰 Price Level
$
📞 Phone
+1 706-512-4703
🌐 Website
restaurants.subway.com

Amenities

🅿️ Parking
Wheelchair Accessible
🚻 Restroom
💳 Credit Cards
📱 Mobile Payments
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The Neighborhood

Location

1921 Shorter Ave, Rome, GA 30165

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