Popeyes
Chicken · Schenectady
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About Popeyes
En Popeyes Schenectady, te invitamos a descubrir el auténtico sabor de Louisiana. Nuestra especialidad es el pollo frito crujiente y nuestros deliciosos sándwiches de pollo, preparados con recetas tradicionales y un toque sureño inigualable. ¡Ven a disfrutar de una experiencia rápida, sabrosa y llen...
En Popeyes Schenectady, te invitamos a descubrir el auténtico sabor de Louisiana. Nuestra especialidad es el pollo frito crujiente y nuestros deliciosos sándwiches de pollo, preparados con recetas tradicionales y un toque sureño inigualable. ¡Ven a disfrutar de una experiencia rápida, sabrosa y llena de alegría!
What Customers Say About Popeyes
Popeyes in Schenectady receives mixed reviews. While some customers praise the food's taste and generous staff, many report slow service, order inaccuracies, and inconsistent food quality, including old, dry chicken and stale biscuits. Some customers also complain about rude staff.
Popular Dishes
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Tip: Be prepared for potentially slow service, especially when ordering through the app or drive-thru. Check your order for accuracy before leaving.
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Explore the area around Popeyes
Popeyes is located in Schenectady, surrounded by cultural and historical points of interest. Here are some of the most notable places nearby.
Parks & Gardens
- Schenectady Park (A 661m) — park in the United States of America
- Everett T Grout Athletic Field (A 744m) — park in the United States of America
- Pleasant Valley Park (A 870m) — park in Schenectady County, New York, United States of America
- Mount Pleasant Athletic Field (A 940m) — park in the United States of America
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Frequently asked questions about Popeyes
Popeyes Schenectady Reviews
Wow! These guys are so freaking amazing. There was an issue with the wait for our order. They forgot for a few minutes after the fresh chicken came up and comped us a bunch of free food. They were all so nice and apologetic too. I always get great service at this Popeyes but this was above and beyond. Was gonna include a pic of the staff responsible for all the great service but Peggy, the manager, politely said she didn't want to scare her customers. So, no pic.
Chicken is great here, staff is friendly and attentive great for a quick Friday night snack 😋
This place is great. Not only is it good but I got my entire order an it was correct. Imagine that. Almost the best fast food. And they don't give you a hard time about a sauce or honey packet. Customer service was fantastic also. Thank you again keep up the great work.
Food was good, although the spicy chicken tenders were a bit leathery. Everything else was amazing, and the service was really kind.
Wow just wow. This Popeyes really has there stuff together. I kid you not the chicken sandwiches I ordered were top notch. Juicy, tender and delicious. I ordered door dash from this location and it came hot, well packaged and delicious. Really had a great enjoyable experience from this Popeyes location. Nice job managers and nice job employees who seem to be properly trained. They did everything right and I will always order from this location. Keep up the good work.
Service here is always super quick and friendly. They've never gotten my order wrong and the food is always very hot and fresh. This is my favorite location!
My cashier Lance was very helpful when trying to decide what to order. He informed me of current offers. He helped me find the best offer to feed My family of 6. John also did an excellent job assisting his staff to get orders fulfilled in a timely manner. Everytime I go to this location and they are working I have a great experience.
I gave this store 5 stars in the past and I'm going to give another 5 stars again. Aliyah is a really kind and compassionate staff who helped me tremendously with the issues i had with door dash tonight. I will no longer use door dash and just come directly to the store. Aliyah is the kind of person that make me believe that good people still exist. I'm hoping the best for her, and for the store in general. Thank you so much
My babysitter, son, and I walked in to get a meal from Popeyes. We are there quite often but unfortunately it took a little bit too long. Because of that they were completely accommodating and even gave us extra food. We never even complained, they were just awesome! The ladies that work here are absolutely phenomenal. I love every one of them. The gentleman are so sweet. That manager is amazing and Keeps everybody smiling and treating customers with the upmost respect. We had a difficult order, kept having to change things, and they were still completely accommodating and never complained once. Amazing people. Amazing staff. Thanks
My family and I love Popeyes especially now that we have tried their chicken sandwiches my family was always big on the chicken that they have but now they are loved and sold on their chicken sandwiches We are grateful that we have a chance to visit them a couple of times and we want to make sure that we let you guys know it's a great great environment
My boyfriend and I placed and online order and when we got home, we were missing a side and some biscuits. I called the restaurant and spoke to Rose, the manager who was pleasant, professional, and so willing to help us out. When we reached the restaurant and showed the receipt, they had the food ready quickly. Rose compensated us for having to go back to Popeyes, by giving us a large side (vs regular size) and 5 extra biscuits. Every staff member was pleasant and joyful to interact with. It was an honest mistake that they promptly corrected in a professional, above and beyond manner.
Popeyes have one of the crunchiest chicken out there! Their food never disappoints. Their sweet heat sauce is my favorite sometimes they charge me for the sauce but never gives the sauce or say they don’t have.Also, they’re very slow!!!!
Terrific spiced food and excellent 8$ meal bargain w yummy chicken legs and thigh so crispy and tender. Staff helpful so much.
Ordered takeout boneless wings...THEY WERE FANTASTIC! Piping hot, super crisp, and juicy on the inside. Perfect dippers!
Ready when I got there And they were nice.
Quick and hot even when busy and the order is always right.
The service is always fast ,the sandwiches isn’t the best but it works..and it’s kinda small inside
The new management is amazing! I went to Popeyes to order my usual for my lunch break, Marie was the new manager taking care of me. She made everything about my visit great. The place was clean and smelled good, Marie was very nice, & the staff also worked as a team in getting my order ready. The food was fresh and awesome. Then, we also had dessert and that was really good as well. Great atmosphere with really great management!!
Clean, fast and friendly service! It was exactly what you would expect in terms of quality and quantity. I would eat here again..
Honestly, I love going to this place when I do door dash or Uber eats. A. Usually the orders pay well, and B. I love their food. The only thing that popeye's does not have on kfc is their gravy. kfc still has better gravy, however, everything else beats out kfc by a long shot. My gochu meal is the ten piece.Chicken tender meal where you get two large sides.I get a large fry and a large mashed tails and gravy, and it comes with five sauces.I get sweet heat, but then I usually get an extra three sauces. If you use the app which you can even get a coupon code.So that you can pay in cash and not have to order it online.Then the ten piece chicken tender special is only like sixteen bucks. The meal is 2499I think somewhere around there. But it's totally worth it. And the people that work there are fantastic.They deal with my stupidity often, so they have to be extremely patient.People and they are very warm and helpful.
Excited to announce our grand opening today! 🥳 We've been working hard to create an exceptional dining experience for you all. Our menu features delicious dishes made with the freshest ingredients, promising a truly delightful culinary journey. You can expect service that is not only fast but also genuinely friendly, ensuring you feel welcomed from the moment you arrive. The ambiance of our establishment has been meticulously crafted to be clean and inviting. We are so eager to share our passion for great food and service with the community. Come visit us and discover your new favorite spot! We can't wait to serve you. See you soon! #GrandOpening #NewRestaurant #Foodie #GreatService #CleanEats
The staff are always very nice at this Popeyes location. Service is attentive and the food always rotated so it's always fresh. Really love the chicken strips they have. Also their Mac and cheese is awesome.
My experiences have so far always been fine. If something was missing or forgotten I never feel like it was out of spite or care. Sometimes in that line of business it can happen. Food has always been great in my experience. Just wish there was more locations but I am glad that if I have to travel that far the staff is polite to me.
They told me at the drive tgru that it would be 4 minutes for my food, to pull to the front. After 10+ minutes, I went inside, and something had gone wrong with the order. The manager really went above and beyond to make it up to me, gave me extra tenders and biscuits, brought it to my car himself, and had a good sense of humor. The food was great, too!
I was missing a biscuit from my order, sent a request for a refund, the situation was handle very quickly. I was impressed. Nevertheless my dinner was delicious with/without the extra biscuit My only gripe is the macaroni and cheese as well as the cold slaw ( a little bland) macaroni not sure what kind of cheese is used, but I just fix it up with a little TLC , moving food is alright.
90% crusty oil, 9% bones, and 1% chicken meat😐
First popeyes I've found since moving up here. Customer service was good. They looked at me crazy when I asked for Jalapeños 🤣 why don't they sell that like all the locations down south? Other then that it was fresh and hot!!
Love the chicken here, it good. I always do drive trough, no longer waiting.
end of the day its a big box store, and probably one of the only ones i still buy from. prices are touch but that 5 dollar select is still worth it. some times you get 1 large piece and 2 bigish wing dings, but the staff working are always very generous and if you catch em at a good time they give you the hookup. nice over all, just wish thr chicken sandwiches came with lettuces and tomatoes... when did we al say chicken can only be a pickle....
Drive through attendant was really nice this time around. Food was delicious. Although gave me the typical Popeyes stomach ache after.
The food was good. We ordered takeout. When we got home, we noticed two sandwiches were missing. We called to request a refund, since a return trip would have been 40 minutes round trip. No one returned our call. Now we’re out $12.
The chicken sandwiches are descent. Finally had a couple after all the hype of last year. The spicy one is good. The original is bland. Ordered a few other things. The tenders and shrimp were good as well. But 3 out of 3 visits they forgot to give us our sauce.
There was a long drive thru line, but it went at a pretty decent clip. I recall specifically asking for hot fried chicken sandwiches & was told they cook to order, but just like the previous time, they were only warm. :/ Tried the macaroni & cheese for the 1st time. Halfway decent in that it lacked flavor, & it didn't seem that the small side I ordered was quite half of the large side (as I remember it) & was told that it was upon inquiring.
You can tell there’s a change here, much cleaner and quicker. Staff is friendly, but Count your wings YALL! I ordered 24 and got 21. Thank you Popeyes for finally joining the wing crew.
Slowslowslowslow. The manager was really mucking up service, pretending to know what he was doing and giving orders out front, when his problem was being in the way of service and losing control of the kitchen. The food quality was poor, sauce flavors had been mixed, everything was wrong based on my experiences at other Popeyes Restaurants. You've got a LONG way to go.
My husband and I went to go get dinner one night and we stopped at Popeyes he ordered the blackened chicken tenders like you normally does and I ordered a three-piece chicken meal The black and chicken has to be made to order well they made my three-piece chicken meal and left it on the counter for the 7 minutes at his cooked and expected to give it to me when I confronted a manager about it and ask her to remake my food she had a horrible attitude about it but she did it but she did not like to do it just not a great experience but the food was great
Hit or miss on quality of chicken. Server didn't seem to know difference between the thighs and chicken breasts. Got all chicken thighs. Oh well.
We went there for fist time to check it. We ordered chicken sandwich’s and nuggets. Sandwiches did not have any additives and test almost nothing. We bought nuggets for our daughter, she couldn’t eat her food because it was very dry. French fries were very oily and test bad. I can’t recommend it for any one. I should say that it is a little bit better than McDonald’s but you can’t compare to Chick-fil-a
Mashed potatoes were awful, hardly any gravy and the chicken sandwich wasn’t much better, the fish and wings my brother got he couldn’t even barely eat because they were awful also, first and last time there, a waste of 38.00, KFC is 100% better
Not only was I charged 20$ for 8 tenders, the service has dropped hard here. I used to come to this Popeyes almost everyday(a yr ago) because the chicken sandwiches were fresh and secretive was awesome. Since coming back to Schenectady I've been to this Popeyes 3xs and stopped going because the food is not fresh the service is terrible and you wait forever!! What the hell happened????? Miss my Popeyes chicken sandwiches😭😭😭
Let's break it down. Staff: bunch of kids who don't have any customers service skills. If this isn't the job you want, it's understandable...look elsewhere. Food: I'm not sure why it takes so long to always get your food here. They serve chicken and fish.... and basic sides. My favorite part (sarcastically) about this place is you walk up to the front and the workers look at you as if they don't want to taken your order. It's not that difficult. Maybe the staff isn't trained or properly compensated for their work....but I've been to other fast food places, and they aren't as bad as this place. ... who's idea was it to design the drive though in that tight space. The cars literally are backed up into the street sometimes.
Only reason I'm giving 2 stars is the lady on the corporate line was awesome and gave me a full refund. I called the store they said oh bring it back well replace it. I'm not going 20 minutes for another sandwich like this. Never seen something glopped in mayo like this before. At what point did they say oh that's the right amount of mayo looks great! Never had this before from the place and I hope they do something about it.
10/18 Ordered on the app. "Order will be ready at 3:39". I get there and had to wait 10 min. Other customers who showed up and placed their orders on site after I was there got served faster. Don't see the sense of using the app? Spent $25.99 on a wing bundle and didn't get my mac & cheese.
My order was 2 breasts..2 wings..1 thigh...I received 1 breast .2 wings....2 LEGS...are you kidding me!! I did not want the legs...didn't check order until I got home...what a DISAPPOINTMENT...and too nasty to drive back and make the change...and NOT the first time...I do Not have a speech impediment. For sure this sucks and it will be a long time before I subject to this ...CHECK YOUR ORDER BEFORE YOU LEAVE is my advice.....
Dry rub on chicken wings are typically applied before frying, not sprinkled on after like I saw. Also received the tiniest pinky sized wings I’ve ever seen for $9. Very dissatisfied.
Me and my family today went to this popeyes and everything was pretty ok untill we got to the speaker, the main person over the speaker was constantly getting our order wrong and genuinely didnt seem to care about trying to get it right Once we got to the window we had a argument and they tried to use one of us in the back as leverage??? (This was about how they were treating us and our food) Manager came in and got everything cleaned up for us but all in all that worker was very immature, we are not going back there as long as that staff member works there Food came out really well tho despite the mistakes, the chicken was juicy, soda wasnt to bad, rice and beans, and the mac and cheese were fine, havent gotten to trying the biscuit since they forgot the jelly, (Ps: Biscuit is fine, shocking it was still pretty good after i left it out for a minute.) Lemonade tasted really werid tho i'd stray away from that if you dare to go here, but the frozen one is pretty good 4.3 on food 1.1 on services 3.0 on atmosphere (we only went thru the drive thru)
Chicken is usually fresh.. BUT (!!!) I don't know how this happens again and again but several times now I had the classic chicken and it had no flavor like there was no seasoning on it at all. On top of all the biscuits used to be good but lately they are stale, hard, dry and tasteless. AND (!!!!!!) you either need to provide better training to the staff or hire people who can work faster. Standing in the drive through lane for more than 20 minutes with 3 cars in front of me and the first car was standing there for 10 minutes alone is unacceptable!
Every time I order on the app ahead of time, ostensibly to provide time to prepare the order, I still end up waiting a full 20 minutes for the food. They send me to wait on the side lot and then serve 6 to 8 vehicles food while I am waiting. Very frustrating service choices there.
Hot, slow and busy. Terrible combos. If you deliver from here, DON'T. They make it a point to be slow so it messes with not only your order, but driver's pay and time. They don't respect that you have to get going and purposely serve others before you. If you accept an order make sure the money is worth it because you're going to spend at least 30 minutes here.
Absolute WORST customer service I have EVER experienced. Amy time after 830/9pm they are out of CHICKEN?!?!?! for real?!?!?!? Store is almost ALWAYS filled with smoke and smells of burnt everything. I wouldn't waste your time spending your money here until they make changes.
I usually love Popeyes but I was extremely disappointed with this location. The staff is incredibly rude. Everyone has a nasty attitude no matter how nice and polite you try to be to circumvent their rudeness. The front of the restaurant and the parking lot are filled with people aggressively asking for money and there's trash all over the front of the restaurant and parking lot as well. There was actually a dope head nodding off at one of the tables on our last visit. As for the food, lately they f-up damn near every order now. Also, the mac and cheese is always dried out and old. Corporate Pleaseeee visit this branch and correct all the things that are wrong with it. There's is literally the only Popeyes in this entire city. We deserve better!
I came through drive-through. The lady was rushing my order then she told me that’s why I repeated it to you twice. Very disrespectful and rude.
Not going back. It wasn't busy when I was there today but the person taking my order at drive through was rushing & didn't get my full order so they missed out on $25 more I was going to spend. I'm glad I didn't because I ordered 2 $10 boxes one mild & one spicy & she gave me both mild. Then the biscuits were so damn hard & the chicken so dried out they had to be sitting there from when they opened which was several hours ago. I asked her for honey packets for the biscuits & she gave me one honey packet & some jelly packets that I didn't want. Very bad experience & I will not be going back. They don't even deserve one star but I accidentally touched it & it won't erase. People spend their hard earned money they should get quality food & service. Not at this Popeye's you don't.
I love Popeyes but however numerous times I purchased at this location and they always giving me short order. They always leaving out my stuff even though I paid for it. The service is very poor. One time they went to the extreme and half of my order I didn't get, how unfair, waste ur time n money to go back everytkme yo correct ur order. I hope management looks into this. I really feel bad making these disturbing reviews but I am highly annoyed with this it is too much now.
Awful with delivery apps, several times I've tried to order and its "They gave your food to someone else" or "They said they don't have any more chicken" Don't waste your time and just get food somewhere else!
Ordered blackened chicken strips. The employees minds exploded. They told me didn't have them. I pointed to the menu that said they did. Then the cool said "Yeah we got 'em!" But it took 20 minutes and they were child because they were sitting there for a while before I went to and asked for them. Also, I ordered mashed potatoes and gravy and popcorn shrimp. They gave me butterfly shrimp and macaroni and cheese. Bad management, confused and discombobulated employees.
If there's a minus one, that's what I would give them. My reason is, It takes too much time to order the food. The lines are long outside and inside the store. I can't judge the customer service because I've never reached the register . I usually get tired of waiting, give up, go out and get Kentucky Fried Chicken. There food is never prepared fast enough or even enough. I really can't tell you how it taste, because I've never tasted it. NOW THAT'S SAD....
Awful experience. The person on speaker I couldn't hear, they didn't like that I kept asking for them to repeat. I ordered ahead to make it easier. They didn't give us half our order. Pulled around to have my husband and son go in to take care of the problem and they were told they were out of almost everything. I spent a lot of money tonight and didn't even get what I ordered. Never again
Worst customer service. Went through the drive thru. Women was incredibly rude. Did not want to take our orders. Refused to tell us what was in stock and anytime we tried to add an item to our order she wouldn’t listen. There was also a language barrier and she could not fully understand English which she got frustrated at us for. When we pulled up to the window she was rude with taking payment. Rolling her eyes at us. Practically threw our food out the window. The entire order was wrong by the time we made it home to eat our food.
Very bad food Very bad employees and imaan is very very too much bad
Female staff machine very bad person miss every time
Very bad costumer service and food Nd rude nature of employees specially their assistant manager imaan
Very bad customer service don't know how to talk with customer specially manager Emaan she is very rude always show attitude.need to be fire from job.
They are not respecting customers and manger imaan is very rude.....i will never come back that place....
It was extremely inflexible. I placed my order online, but they insisted that I go to the drive-through window to repeat it again, even though there were no other customers. Only then did they give me the food. Moreover, my wife felt unwell shortly after eating and threw up everything.
I bought chicken at Popeyes lastnight for valentines Day, and I asked if they gave me sauce.The casheir said yes.when I go home, no sauce and the mashed potatoes spoiled. I paid $50 for spoil food.
I went inside and ordered my food and my order was forgotten. They were more focused on the Online orders. The spice on the chicken was not there, the meat was bland and the popcorn shrimp was shoved into a small bowl and they were totally overcooked. The lemonade was so bitter, it was not sweet at all. The manager forgot about my order and took my receipt from me and disregarded my order and presence, I was not given my drink after my order was placed, like the other people that was in the lobby. I will not go back to this location again, If i have to drive far away from my home to go to a POPEYES, I will but this location I will never return. The Service was horrible, the food was gross and my experience was unsatisfied.
I just order take out I order a chicken sandwich with tender with fries after getting home i realized that the sandwich is not on my bag called the store the lady that answered the phone didn't even apologize that it's an error on their end then didn't wait to see if I will pick it up but disconnected the phone when try calling it back no one answered
Gd food...terrible service and lack of overall professionalism
I ordered a buy one get one free of the chicken sandwich, but only received one. And the cup of mashed potatoes wasn't full and looked disgusting. It's very overpriced.
Alessia is the absolute worst!!! I will never return to this business!!! Period!! Let me add to my last visit!! I again went to a competitive place tonight!! Another $40.00 Popeyes didn't get!! The wings from the new place were delicious!! Thank you, Alessia!! I will NEVER return to Popeyes!!!
15 minute wait for chicken sandwich so opted for spicy chicken tenders meal with large drink and fries. I was given regular size was told that's what they charged for regular size. The tenders were mild not spicy. I was given mashed potatoes with gravy instead of fries. At least I got food this time last time ordered in drive thru waited in line for to window was told not taking cards only cash forgot to tell me. Done with this place getting worse and worse. I do not recommend.
Tried to steal my card, acted like he couldn’t find it when I watched him put it down and try to shove me through the drive thru line, then only ‘found’ my card when a manager came up and found it right next to the register next to the employee that took my card. Nice to know you hire criminals.
Hilarious food all nasty food they serving not even frying chicken well it was half done and staff is disgusting they don’t give a damn to their customers they just behave like puppets and talk so rude, they don’t even ask customers what they need customers have been standing and waiting , I will not recommend this place to anyone please spend your money anywhere else !
The restaurant is dirty. I didn’t even get a chance to order. I stood in line so long I ended up just turning around and walking out. Horrible service would never recommend.
So today October 17th 2025 6:49 pm who over is working here it was a guy that answered the phone I’m asking for my order that was placed this guy hang up the phone on me I called back three times he answered rude And said if I want I have to go in store or stop calling and wait for the food then the food arrive it was trash all garbage nothing was cooked it was stink and unappetizing this guy that answered the phone is soo rude and disrespectful whoever he is he knows himself I do not recommend this place please go spend your money somewhere else this place waste your time money and the staff just ruin your day .
The food is great. The staff so kind & friendly.... but the problem is if you get into the restaurant to pick up or something there are lots of people ask for you money.. you know what I mean???? The management need to step up & take action.. they been drink beers & liquors & bothering everyone come to Popeyes
Not recommended. The chicken had feathers, was too dry and it didn’t seem like they cared for the food. The staff was Meh!🫤
10 people standing around and nobody is acknowledging you. Waited in line for about 10 minutes until I could order my food.
My husband ordered boneless wings and was given bone in wings. The wings were beyond spicy and extremely over sauced. I can't believe no one told him these wings were overly spicy and I didn't know until I ate a couple. I have digestive issues and cannot have any spicy food. Do you think everyone can have spicy food? Bring back the chicken nuggets at least those didn't have any spice to them.
One of the worst experiences ever . Manager don’t have manners to talk to customers and she speak to customers very rudely specially the manager. ( Imaan )
What’s wrong with the night staff girls , i was standing on front desk and there were like three girls working nobody even asked , and i just came for my online order , they just keep talking on phones not paying attention on customers , this way popeyes gonna loose business for sure , too disrespectful!
Order garlic, Parm 6 piece wings.I got plain i order 6 spicy chili.I got barbecue , then I try calling the store and they don't answer i took pic of both wings $63
The worst experience I have at this store is that I order 10 Pieces of chicken with two large fry and large mashed potatoes. When I reach home there is none frys in my bag and all my my chicken is small pieces so I went and ask for a refund and the girls who work their shout at me and say the can do a refund .i have video of their behavior . I ask for a manager and the say to me that do not have a manger their is two Muslim girl have no respect or no good customer service the need to go work to wash dishes not at the front of the business but I will report to the Schenectady consumer right board . I am not done hear .
I order in the drive-thru got my food then I decided I wanted coleslaw The girl in the window told me that she couldn’t do it. She Doesn’t have access to make orders or something So I went inside four people walked past me. Didn’t even acknowledge me seven minutes later the Tall young Indian guy comes over and asked me what I want. I said thank you. I said all the manners they are still unprofessional then please miserable. It’s not even funny first and last time visiting that Popeyes.
This is specially for worker name “HEMA” such a bad attitude, and only loud but refuse to do any job. To the management this is embarrassing
Worst Popeyes ever been to. Ordered a 12pc chicken they told me to pull up and forgot about me. I waited 20 minutes had to reverse to let them know I was still there. When they noticed they forgot me then they proceeded to fulfill my order. Keep in mind this is not the first time they have done this.
This place has totally gone down in the yrs .. 9 peice tasted old dry and extremely overcooked.. sad 😔 waste of $ and still had to make something to eat .. nvr again
This Popeyes is absolute garbage and if I could give zero starts I would, I always seem to have an issue when I order here and today I really was hungry and wanted to DoorDash from here. I had four doordashers cancel my order because every time they went to Popeyes, the order has yet to be made. Popeyes never contacted me if there was any issues or anything like that they would just never make the order and each door dasher cancelled and then I try calling because they are OPEN TIL 3AM I called so many times and a few went through and then others I got the busy button. This is terrible service and I will not be eating here again. Staff is terrible and so is the service how do you say open til 3am but not answer and not even start my DoorDash order. I ordered at 12:50 my food it’s been over an hour and a half and they have yet to contact me about an issue. They just won’t make my food or answer. Absolutely don’t recommend this Popeyes, shitty terrible service!!!
Popeyes on state street is the worst I ever had. 1 they don’t change the oil they use to fry the chicken 2 It smell so stinks. 3 they over cook the chicken 4 they never give a proper 2 piece combo 4 Co-workers at my job told me how nasty state street Popeyes are I never believed until I see for myself They so stinking nasty and dirty Oh My Goodness I can’t believe these people that work there We all are human beings just like all the workers there. You guys need to do a proper job. I would like to reach the Manager for Popeyes
The service felt fairly slow, I didn't feel taken care of and would have appreciate if someone came by and asked me how my food was, so i wanna told her that was wrost food i ever eaten here and second thing was the staff, they dont know how to talk with customer and also how to treat a person , i request you guyys for change the front staff Thankyou
Staff is totally trash don’t know how to respect customers and they just doing bs! At least they gotta greet customers which they don’t and manager is so rude she needs to learn some etiquettes and fries of this popeyes sucks they giving old food
Sold me cold, moldy biscuits. The biscuits did not taste fresh, on my ride home I took a bite into it only for it to be cold and not taste the same. Very doughy/moldy. I called several times only after the 9th time calling someone finally picks up, telling me that 20 minutes in the car would cause the biscuits to be cold. How?? The middle of the biscuit was cold, as if it was heated up and stale. Ridiculous! They did not apologize, they claimed that bc I drove less than 20 minutes my biscuits would be cold!
Ticket clearly says “add cheese” but no cheese was added… but charged me extra? I should’ve checked but when I got to work? No cheese and a over fried chicken sandwich w/no cheese I called and the crew members thought my phone call was humorous .. No management was available The girl kept saying” I’m sorry” but we have a new system …blah blah blah 😑 Just admit you forgot the cheese like damn… Couldn’t even enjoy my food Never again
I placed my order on the app and picked up. The food tasted old like it had been sitting out, the mac and cheese was a glob of noodles, no sauce with the wings and ordered mashed potatoes and they gave us 2 mac and cheese. Overall the entire experience was very disappointing.
One of the Worst Popeyes Experiences Ever From the moment I walked in, the energy was off. The staff just stared at me until I asked a question—then suddenly I was the problem. Eye-rolling, attitude, like I was bothering them just by ordering food. I’ve been ordering white rice and gravy for over a year, and this is the only Popeyes that refuses to honor basic requests or tries to upcharge for everything. I asked for a sauce—they tried to charge me. I didn’t even get a biscuit with my meal. No explanation, no care. On top of that, the cleanliness and food safety were seriously concerning. No one was wearing gloves. The manager was touching his hair and then handling food. People were coughing and sneezing around the kitchen area like it was nothing. This location is run horribly. The customer service is some of the worst I’ve ever seen, and the food quality was just as bad. I will never return to it Update my fish sandwich is extra dry between the thick bread and the half smear of tarter Lets not forget the fried pickles and the no dipping sauce that they usually come with from any where else Ohh and my frozen lemonade i had to add 12 oz of water so i wouldn’t get a instant diabetes 😑 I want a refund i want yall to do better
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1112 State St, Schenectady, NY 12304
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