Jack in the Box

I’ve been going to this Jack in the box for probably 10 years now? Having lived in Santa Cruz, for a portion of those years. I would specifically drive the extra 5 minutes to this Jb, instead of the one in Santa Cruz. The food is on par, the drive thru staff is friendly, the establishment is well kept, and I’ve never had a bad eating incident. I will be going sometime this week, for the Gremlins promo. Hopefully it’s as good as always!

Ira Holtzman

Manager this evening was awesome. She aims to please. Good person. That’s why I return.

Anthony Weiss

I’ve been going to this Jack in the box for probably 10 years now? Having lived in Santa Cruz, for a portion of those years. I would specifically drive the extra 5 minutes to this Jb, instead of the one in Santa Cruz. The food is on par, the drive thru staff is friendly, the establishment is well kept, and I’ve never had a bad eating incident. I will be going sometime this week, for the Gremlins promo. Hopefully it’s as good as always!

Erik H

I’ve been to many Jack’s in my life but this one stood out. The gentleman taking our order, I believe his name was Anthony, was very friendly and also helped give me change for doing my laundry. The food was very good and freshly made. I highly recommend this location!

Lawrence “Larry” Hucko

I have always been a Jack in the Box person. Many different spots, but I always new what to expect. That makes me happy. I now live in Scotts Valley, Ca. There was a short time when the employees did not seem to like there job. I believe someone elsetook over ( Dan). Things changed and everyone is happy, very nice always greeting and thanking me. It just makes me feel good to go there any time of the day. Thank You to everyone at Scotts Valley Jack in the Box...

Helen Seifert

Nice. Waited a little bit but there was a huge order ahead of ours. Everything tasted great and everyone was really nice.

Rose FBN

The best Jack in the box I've ever been to. The food is always super fresh, it's somehow not extra greasy like most jack in the boxes! Service is generally very good! Only very small thing is that at least a couple of the employees sometimes forget to ask if you want sauce, so make sure you remember to ask for it if you want it! All in all this place deserves 5 stars, its everything I expect it to be and then some.

Genevieve Absey

I was driving home incredibly late at night a couple Saturdays ago and barely made the 3 AM closing time. I pulled up to the drive through expecting them to be closed, but was elated when the guy responded to me through the speaker. I was so hungry I would have eaten anything, but I kid you not - this was so most picture perfect fast food meal I’ve ever had in my life. Bravo to the incredibly kind man who didn’t close early and who whipped up an absolute renaissance painting of a fried chicken sandwich in the middle of the night. I can’t wait to come back.

Sometime all you have to do is make it right and have great customer service. I have had problems with the morning shift with the service and quality of food. I came to the location after work to speak with the manager at 2:30pm today and he was so nice and concerned. I was going to give a bad review but he don’t deserve that due to a bad seed. They recognized the problem and I’m not the only one who made the complaint, and they are making plans to fix it. The shift that I normally come during will be closing soon until they get new staff. They gave me the wrong French toast, the portion of fries was out of line and you all know I love fries, finally the tacos were under cooked and super greasy. Make sure to check your food ppl before leaving

edward sky

Sometime all you have to do is make it right and have great customer service. I have had problems with the morning shift with the service and quality of food. I came to the location after work to speak with the manager at 2:30pm today and he was so nice and concerned. I was going to give a bad review but he don’t deserve that due to a bad seed. They recognized the problem and I’m not the only one who made the complaint, and they are making plans to fix it. The shift that I normally come during will be closing soon until they get new staff. They gave me the wrong French toast, the portion of fries was out of line and you all know I love fries, finally the tacos were under cooked and super greasy. Make sure to check your food ppl before leaving

I've been traveling to many places for years, visiting fast food restaurants. This one in particular is different. It's a clean, very friendly place. The food is fresh. I recommend visiting it when you come to Santa Cruz.

Great quality food, however customer service is low quality.

la barca music

I've been traveling to many places for years, visiting fast food restaurants. This one in particular is different. It's a clean, very friendly place. The food is fresh. I recommend visiting it when you come to Santa Cruz.

The food was delicious. Employees were arguing with each other. The soda options were low or needed refilling.

Fernando Morales

The food was delicious. Employees were arguing with each other. The soda options were low or needed refilling.

The gentleman working the drive through this morning was great! The bun on my burger was stale though. This is not the first time I've experienced this from this restaurant. I often drive 10 minutes out of my way for better quality fast food, because I feel like it's a 50/50 chance the bun will be stale.

This Jack in the box is just okay, they're very slow, the two occasions I visited in the last 4 days were mediocre at best. Waited in a short line of one car on one occasion and two cars on the next occasion in front of me an extraordinarily long period of time. I finally made it up to the ordering board, the cashier came on and said please hold I'll be with you. After 3 to 5 minutes she finally came back on took the order. Both times I got up to the register of the order was wrong, I had to have her add items for my crew, pay for it and then wait on the other side of the restaurant while they prepared it. On a scale of 1 to 10 the food was a seven, it wasn't bad, just wasn't quite up to snuff. The drive-thru ordering process leaves a lot to be desired and while they did get the job done, it was painful. I won't be going back unless I'm absolutely desperate.

Jocelin Meesenburg

The gentleman working the drive through this morning was great! The bun on my burger was stale though. This is not the first time I've experienced this from this restaurant. I often drive 10 minutes out of my way for better quality fast food, because I feel like it's a 50/50 chance the bun will be stale.

JR McKee

This Jack in the box is just okay, they're very slow, the two occasions I visited in the last 4 days were mediocre at best. Waited in a short line of one car on one occasion and two cars on the next occasion in front of me an extraordinarily long period of time. I finally made it up to the ordering board, the cashier came on and said please hold I'll be with you. After 3 to 5 minutes she finally came back on took the order. Both times I got up to the register of the order was wrong, I had to have her add items for my crew, pay for it and then wait on the other side of the restaurant while they prepared it. On a scale of 1 to 10 the food was a seven, it wasn't bad, just wasn't quite up to snuff. The drive-thru ordering process leaves a lot to be desired and while they did get the job done, it was painful. I won't be going back unless I'm absolutely desperate.

Robert Jones

This location is always understaffed and seems like 2 people running around with their hair in fire. Drive thru always takes a long time, and fried items are hit and miss with sometimes being very overcooked. However, they do seem to try, and the staff is friendly. Edit response: Yeah you say all that about my experience, yet, have you read your reviews. You are not getting better!

Ordered a large curly fries this is the saddest order of large ever. It's not even filled halfways and the audacity to charge more for this. Unacceptable

Stopped by for lunch. This place is understaffed, service is slow, food was horrible. Fries were cold, two tacos were smashed in the wrapper they came in. Have stopped by for years, service and food was OK, that has changed .... Got the food to go, quite a mess when I got it home to eat.

Even though they seem to always be understaffed, they usual give decent, friendly service. That hasn't been the case lately. My last visit, I got sick from the tacos. During this visit, I picked up a burger in the drive-thru. I started eating and didn't really pay attention to what the burger looked like. Towards the end, my stomach didn't feel right, so I looked at the burger. There was mold or something in the meat. Blue specks of something. I immediately threw up. My burger was cold, but I attributed that to the long drive to my destination. This experience just sucked.

HORRIBLE ! ! ! this manager is the most DISRESPECTFUL person I ever seen serving the customer? and he only has one other person with him and she's doing the best she can! it's chaotic! Im the only person in the lobby and the cars in the drive-thru r complaining over 6 mins? I got a REWARD for my visit " a free large french fries " and I needed help and after he screamed at me he said he doesn't know how to do it?

Loren Fok

Ordered a large curly fries this is the saddest order of large ever. It's not even filled halfways and the audacity to charge more for this. Unacceptable

Terry Chiccino

Stopped by for lunch. This place is understaffed, service is slow, food was horrible. Fries were cold, two tacos were smashed in the wrapper they came in. Have stopped by for years, service and food was OK, that has changed .... Got the food to go, quite a mess when I got it home to eat.

Sam Morgan

Even though they seem to always be understaffed, they usual give decent, friendly service. That hasn't been the case lately. My last visit, I got sick from the tacos. During this visit, I picked up a burger in the drive-thru. I started eating and didn't really pay attention to what the burger looked like. Towards the end, my stomach didn't feel right, so I looked at the burger. There was mold or something in the meat. Blue specks of something. I immediately threw up. My burger was cold, but I attributed that to the long drive to my destination. This experience just sucked.

rusel

HORRIBLE ! ! ! this manager is the most DISRESPECTFUL person I ever seen serving the customer? and he only has one other person with him and she's doing the best she can! it's chaotic! Im the only person in the lobby and the cars in the drive-thru r complaining over 6 mins? I got a REWARD for my visit " a free large french fries " and I needed help and after he screamed at me he said he doesn't know how to do it?

Food was cold and service was not great. Guy forgot to give us part of our order and when I told him he acted like I was lying until I showed him my recipe

Daisy Salinas

Waited 30 minutes to order. Huge line behind us and in front. When it came time to pay, I ask to wait until I saw my order with them and they were not having it. Young Hispanic girl and a grown bearded man. I told them I was going to pay until I saw the food in their hand. I never asked for them to hand my food then pay , I’ve worked in the past in these places. Both Hispanics didn’t understand what I was saying and they were getting upset even though I did not disrespect them. I had to leave instead because they said they wouldn’t make my food until I paid. I said I did not want to pay them and wait another 15 mins how they did with the car in front. Didn’t get my food and wasted half an hour. Do Better !! They didn’t give me their names and I even called to ask to speak to someone and they didn’t answer any call. Santa Cruz one is better !