McDonald's
Burger · Shenandoah
About McDonald's
Located in Shenandoah, our McDonald's provides a familiar and convenient dining experience. We strive to deliver fresh, hot food, and many customers have noted the improved quality and taste recently. While we aim for speed, we appreciate your patience during peak times. Our friendly staff is dedica...
Located in Shenandoah, our McDonald's provides a familiar and convenient dining experience. We strive to deliver fresh, hot food, and many customers have noted the improved quality and taste recently. While we aim for speed, we appreciate your patience during peak times. Our friendly staff is dedicated to providing excellent service, and our management team is committed to ensuring a positive experience. Whether you're seeking a quick, budget-friendly meal or a satisfying bite, we are here to serve you from early morning until late at night.
What Customers Say About McDonald's
Recent reviews are mixed. Some customers praise the fast, friendly service and fresh food, especially the Bacon Cajun Ranch Deluxe meal. However, many report issues with order accuracy, long wait times, and cleanliness. Several mention inconsistent food quality and poorly prepared items.
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Tip: Check your order before driving off to ensure accuracy, especially if ordering through the kiosk or app.
Frequently asked questions about McDonald's
McDonald's Shenandoah Reviews
Our indoor dining experience was accompanied by exceptional customer service.
The service was amazing and the staff was incredibly kind
Stopped in on Mother's Day about 9:15 pm and got the Bacon Cajun ranch deluxe meal .. I was surprised at how gooood it was! My fries were fresh! Service was friendly and fast!! I got to say best McDonald's I've been to in a while!
Please be kind to those in the fast food industry. I wish I had taken a picture of my cheese burgers I had ordered, but I had to change my review after my recent experience there. My cheese burgers were so neatly wrapped and looked like they could have been professionally photographed for an advertisment I literally didn't want to eat it because it looked so perfect. But, yeah. Anyways, they were also very friendly and courteous when bringing my food. The McDonald's employees don't get enough credit for what they do. Especially during this COVID crisis. Great work!
If you're on a budget and looking for a quick bite, this is the place to go, but be sure to check your order before driving off.
It always been just okay bit recently it has gotten better with current staff very dedicated
Food took awhile, but everything was fresh and hot. Best McDonald's food I've had for a long time!
Made my group wait at the front counter for several minutes. This seems to be pretty typical of fast food restaurants with self service kiosks. Since my group was fair sized we opted to wait for a human. Food and service average. Dinning area could have been cleaner. Total visit was very average.
I really wanted to give a higher review. The food was good for a small town McD. The wait was pretty crazy though. The manager was awesome, keep up the good work! It could've been cleaned up a bit more though. I will be back, & I could definitely up my rating easily. The manager is THE reason for my return visit.
3rd day in a row waiting on biscuits. Its not that hard to jist have biscuits ready. Get it together.
We have been pulled up waiting on our Fry's and we are still waiting pluse they never gave us the chocolate mike for my kid happy meal this is stupid
Such a friendly place to be greeted with a no loitering sign and to limit your visit to 30 minutes max. The restroom was a wet humid swamp that needs to be fixed and cleaned. Not a single employee said a word. Not even when they tossed the food on the counter and ran away. Not sure that I would return. There are better restaurants. The burgers were unusually chewy. But the blueberry pies were surprisingly good.
It never fails. They either screw up the order or they take forever to get out a simple order. How do you mix up the McGridle with a begal and swap the bacon for sausage? Seriously. This place sucks.
Terrible. EVERY time I've been here, they've 1) messed up the order (forgotten 1-2 items), 2) given me poor quality food/ drink (burnt burger, a wrap with all the sauce on one end, flat pop, etc), 3) been disrespectful when I've tried to have my order corrected, and 4) made me wait for over 5 minutes at the drive thru window. I'm from out of town and have only been there 4 times in the past 4-5 years, and it's baffling that the experience could be so awful every single time!
It's McDonald's, you get whatever they decide to give that day. Your order is never correct.
How incompetent do you have to be to not be able to read a ticket or use your ears? Asked for 2 PLAIN burgers. What do I get. 2 CHEESEBURGERS with onions.
Just waited 20 minutes in stall 4 with 3 other people ahead of us and no one in line to get half the order
A ordered thru the app and picked it up but got all the way home and jeep in the garage and no sandwich with the rest of the order. I tried to call several times to get the sandwich cost taken off my acct but no one answered. I then had to get my vehicle back out and drive 3 miles back to the store, and after I told them what I'm telling u now, all I got was
Terrible service. Drink was 3/4 full and waited 15 min for breakfast. I know there is not a lot of choice in a small town but come on. This is not up to McDonald's standards.
Ordered using the kiosk, which went ok, went to register, adjusted a sandwich again ok. It went down hill after paying. We told the cashier it was for here still rang it in to go, proceeded to let our food sit at the counter for almost 20 minutes-I thought they were just busy, nope food was just sitting there. Fries were cold, burger was rubbery, soda tasted like carbonated water. Both trash cans were full. Drive thru was however moving at a quick pace as always, cashier even told us 'oh I almost came out and checked to see if you were still here' won't be back for a while.
Terrible. Went through drive through and they still charged me in app. Manager not very knowledgeable or nice. Even though they charged me on app in their error they couldn't refund to card which is not true. So thanks for hitting my bank with an over charge fee on a card you didn't have permission to use. No apology or anything. It happened to at least 1 other cars behind me. Pull off Notice the food is wrong. Apparently using the phone is a struggle because the manager hung up on me 3 times. Finally I got through a 4th time. Told her what was wrong. She says OK and hangs up again. Again no apology or acknowledgement of any wrong doing. How am I supposed to get the right food? You hung up on me without knowing where I'm parked. How did this person get this job? So it's been 20 minutes. No food brought out. So I've been at this for about 35 minutes. Definitely wasting my time which I really appreciate . No cars in the drive through. Still yet no food.
The service has been drastically going down hill the last few months, not being able to take credit cards regularly, no consistency on fries , not cooked enough, not seasoned. And just slapping meat on bun with no care if it is even only half on bun, and the bun itself being hard because they left it out to long uncovered. Also the drive thru is extremely slow and getting wrong orders.
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504 S Fremont St, Shenandoah, IA 51601
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504 S Fremont St, Shenandoah, IA 51601
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