Papa John's

Great service for a hopping pizza delivery joont! Friendly management. I expected worse and was pleasantly surprised.

Ok so I was at Papa John’s Springbranch a few months ago. I hadent ever been there. A young guy helped me out. His name was Ryan. It was a great pleasure meeting you Ryan! Ryan was So courteous & very friendly—personable. I really appreciated you Ryan & enjoyed our conversation very much. Thank you So much Ryan & the pizza was perfect

This is the best papajohns I’ve come across! Great location. Way better than 2 years ago

yeah front counter could be better but lately pizza has been coming out fresh and hot

Brian was the best! Great guy with amazing service . Give this guy a promotion ASAP

This store was great!! I ordered a pizza and I guess I hit pick up instead of delivery!! The youn man that answered the phone did ma a solid and sent his delivery driver out with my pizza!! Great customer service!! I will definitely be eating more Papa John’s pizza!!!

Parker carroll

Brian was the best! Great guy with amazing service . Give this guy a promotion ASAP

Figueroa

yeah front counter could be better but lately pizza has been coming out fresh and hot

Ryan Begia

This is the best papajohns I’ve come across! Great location. Way better than 2 years ago

Cindy Bear

Ok so I was at Papa John’s Springbranch a few months ago. I hadent ever been there. A young guy helped me out. His name was Ryan. It was a great pleasure meeting you Ryan! Ryan was So courteous & very friendly—personable. I really appreciated you Ryan & enjoyed our conversation very much. Thank you So much Ryan & the pizza was perfect

Jeff Lindsey

I recently visited Papa John’s in Spring Branch Tx, and I had an amazing experience—not just because of the delicious pizza but also thanks to the outstanding service from Joanna! From the moment I walked in, she greeted me with a warm smile and made sure my order was taken with care and efficiency. Joanna went far above and beyond to ensure everything was perfect, from double-checking my order to making friendly conversation while I waited. Her professionalism and kindness truly made my visit special. It’s rare to find such dedicated employees who genuinely care about customer satisfaction, and she is definitely one of them! Of course, the food was fantastic as always—hot, fresh, and packed with flavor. But it’s exceptional service like Joanna’s that keeps me coming back. If you’re looking for great pizza and the best customer service, this Papa John’s location is the place to go Highly recommend!

Michael Canales

This store was great!! I ordered a pizza and I guess I hit pick up instead of delivery!! The youn man that answered the phone did ma a solid and sent his delivery driver out with my pizza!! Great customer service!! I will definitely be eating more Papa John’s pizza!!!

Delicious. Use app and get daily deals for x/large pizza. Go next door and get a bag of salad to complete. Will return. Stuffed crust is good but original is the best IMO. Definitely recommend. Did not give 5 stars because they didn’t give me cheese and peppers or plates. Not the end of the world but makes it easier when I’m purchasing a hassle free dinner.

I spoke to (Brian), one the managers due to an order I received that was mixed up and immediately rectified it and the pizza was on its way and put super speed mode on and came through. Thank you for clearing the mistake and and making it right. That’s why I order Papa John’s. Thanks again Brian making this very minor mistake easy to fix and delivering phenomenal pizza. Y’all are awesome!

Order took an hour to get to me. No excuse for a store less than 4 miles from me. When it arrived, the dough was undercooked and they did not provide the correct dipping sauce for my breadsticks. So I’m guessing the long wait time wasn’t for the pizza to be in the oven. This is the second order this month that took over an hour. This is the first time they’ve messed up the food, I think we’ll start to consider other pizza options in this area. Edit: The area manager reached out and was very apologetic. He listened to my concerns sincerely and did what he could to make things right. I’m updating to 4 stars because honest customer service should be appreciated and the food quality tonight was the exception, not the norm for this location.

michael quinn

Order took an hour to get to me. No excuse for a store less than 4 miles from me. When it arrived, the dough was undercooked and they did not provide the correct dipping sauce for my breadsticks. So I’m guessing the long wait time wasn’t for the pizza to be in the oven. This is the second order this month that took over an hour. This is the first time they’ve messed up the food, I think we’ll start to consider other pizza options in this area. Edit: The area manager reached out and was very apologetic. He listened to my concerns sincerely and did what he could to make things right. I’m updating to 4 stars because honest customer service should be appreciated and the food quality tonight was the exception, not the norm for this location.

We ordered pizza from Papa John's last night and we all got food poisoning. Symptoms including headaches, diarrhea, stomach cramping and loss of appetite. This was reported to the manager, Juan, who does not seem to be concerned by any means. So if anyone has suffered these symptoms after eating Papa John's, please report it. It could be from not washing hands to any other contamination. Just a little side note, not only did we get sick but we ordered the pizza at 6:13pm and was supposed to be delivered at 7:09. At 7:37pm we called because they had not delivered and kids were hungry, which they did not seemed to be concerned about that either. They said "oh it's on the way, should be about 10 or 15 minutes". We got the pizza just before 8:00pm. We will NOT be eating pizza there any time soon.

We love Papa John’s Pizza but this store is always late and tends to make errors with deliveries. The drivers are super nice and apologetic for significant delays. However it seems like the actual store is understaffed and untrained in customer service.

Pizza is good. Service isn’t bad. The kid that rang up my order today 7/18/21, didn’t catch his name, skinny white kid, long hair, gapped teeth, grey shirt, he was very rude and unprofessional to the dark haired girl working with him, blatantly so, with customers at the counter. I could tell she was embarrassed, but didn’t know how to respond. I called him out on it, he acted like he didn’t know what I was talking about. Not the kind of behavior I’d want in an employee at my business, representing my brand.

After recently moving to this part of the city I was shocked at the poor service and pizza quality from this location. The pizza arrived late, which isn't a big deal, except in this case it was cold and very poorly prepared (toppings clumped in mounds, cheese on only half of the pizza, poorly cut). I hate to give a review like this after years of excellent pizza from the 1604 and Bandera location but it was well below what I've come to expect from Papa John's Pizza.

I usually dont belive or very often post reviews. I am disappointed this time. Yesterday order placed online was less than hoped for. Wife picked up the 34.00 pizza and brought home to canyon lake. It was a joke Three meats asked for doubled on meats did not get double and totally left off the pepperoni. Wth. Wife said the staff offered to remake it however I guess she thought like a good dawg I'd eat what's provided. So charged for doubled meat got single and no pepperoni with two veggies. Actually so little meat cant really see it. I could not eat it so threw outside for the nightlife critters. Had I known or not so late would have taken back. Live at canyon lake sort of far away. Not pleased

Went to pick up a couple of pizzas, no one acknowledged. The guy making the pizza was yelling at his helper for cheese and other things. Very rude. After standing there like an idiot for about 10 mins, I yelled out that I was there for a pick up. The guy looked at me & went back to making the pizza. He finally came to hand me the pizza with no apology & no thank you! I’ll never go there again Guy was very rude.

I simply don't understand in this day and age when orders are printed out and easy to read why it is so hard to get a pizza made the way you requested. Why even give me the option if you're not going to do it anyway. Every 6 months or so I naively give it another shot and I'll be damned if it's not wrong every time. Don't bother ordering extras. You won't receive them ever and if you want your pizza well done or with light sauce go somewhere else. It seems as if they're simply incapable of following simple directions despite providing those options.

Irma E Muzquiz

Went to pick up a couple of pizzas, no one acknowledged. The guy making the pizza was yelling at his helper for cheese and other things. Very rude. After standing there like an idiot for about 10 mins, I yelled out that I was there for a pick up. The guy looked at me & went back to making the pizza. He finally came to hand me the pizza with no apology & no thank you! I’ll never go there again Guy was very rude.

Brian

I simply don't understand in this day and age when orders are printed out and easy to read why it is so hard to get a pizza made the way you requested. Why even give me the option if you're not going to do it anyway. Every 6 months or so I naively give it another shot and I'll be damned if it's not wrong every time. Don't bother ordering extras. You won't receive them ever and if you want your pizza well done or with light sauce go somewhere else. It seems as if they're simply incapable of following simple directions despite providing those options.

Very upset and disappointed with this location. I've been ordering regularly from here for years. After this holiday season I may be switching to Pizza Hut even though I don't like their pizza as well just so that I'd have a chance at getting the pizza I order and not be insulted by the employees. Pizza missing 12/27, received plain cheese in the box, 01/01 the replacement order once again missing one pizza entirely and another basically doubled in it's place. Manager aggressive and offensive, told me I didn't know what I was talking about and gave me the wrong number to contact and told me there was nothing she could do for me. I don't know what's happened to this location, but two attempts in a row and all the pizzas are in the wrong boxes, some not made at all. Just wow. Hopefully the customer service from their CS support is better than in this store. I've never felt so attacked for simply wanting what I paid for.

We ordered from this Papa John's a few times. Never really had any issues until this last order. We were picking a few things from HEB and when walking out, we remembered there was a Papa John's next door and decided to place a walk-in order. I wish I can give the gentleman that took my order a five-star rating because his customer service skills were amazing. The pizza was delicious. My wife, my two kids, and I all woke up in the middle of the night in tears. Our tummies felt like someone punched us. We all felt like throwing up. We all spent hours in the restroom. The next day, we were all fine. Everyone ate a different breakfast and lunch. The only thing we had in common was dinner, pizza from Papa John's. Again, this is the first time this has happened to us. We ordered about five times from this location. The employees are amazing. With that said, I called the manager the next day. Very nice, I let him know that my intentions are not to cause any issues. I let him know the pizza was delicious and the employees were amazing. I let him know we are all fine, but something was not right with the pizza. I gently asked if he would take a moment to inspect the food to make sure no one else gets sick. That is the only purpose for my phone call. Not to cause any issues. He got very defensive, cut me off, and repeated multiple times.......no one else called to say they were sick. I again asked for him to look into it to avoid any issues in the future. If not, that's ok too. I was just trying to be nice and hung up. Before I hung up, he said he would look into it. Maybe this was just a one-off, but we are all too scared to eat here again. Manager's attitude is pretty rude. If you don't believe me, before placing your order, hit option 5. Takes you directly to the manager. Ask any questions. You will see how nasty his response is. Pretty sad considering the employees in the front are busting their tails off for him.

If no stars was available that is what they would get! My family and I order pizza at 9:05pm. Pizza tracked said it was out for delivery at 9:35pm. 10:30pm rolled around and I called just to make sure everything was alright. Said driver had left a while back so it should be soon. 10:50pm check outside and notice the pizza sitting on the ground (thrown down) and our soda on its side. Food was ice cold. I have ordered here before with a "no contact" delivery and every time the driver called to make sure I got the food. This time no call, I had to keep checking outside to see if it had been dropped off. Our pizza night was ruined by late delivery, almost 2hrs! Come on! Also cold food and a bent up pizza from being thrown down! This was very upsetting! I will think twice now about ordering again. I called and they said the driver only had two deliveries, including mine. So I wonder where he was all that time.........

My neighbor ordered a pizza which took 2 hrs to get (I was told later). Then the driver, when leaving, opened a can of some kind of liquid cheese and promptly threw his trash out the window onto the street right in front of my house! Well, I had to clean it up because it was sharp metal and we have children in our neighborhood that run the streets. NOT HAPPY! No more Papa Johns for this family.

Not the first time delivery was longer then predicted. Used the Papa Tracker and it said delivered but was not. I called and was told it's on it way the driver just clicked it off. 30 minutes later still nothing. Called back and was put on hold..... sat on hold for 15 minutes plus Delivery driver showed up 30 minutes later with pizza and then did not leave at door on table waited for me to come and get it. No contactless and acted like everything is fine. No apologies for being late. Pizza is cold and late.

Love papa johns. This location is good. But unfortunately, they now use a call center. It’s impossible to get pizza delivered for a specific time. The pizza was delivered 45 mins earlier than I asked. So that means it sat for 45 mins on my counter before guests arrived. We will use Marcos from now on so we can talk to someone at the store when ordering.

Absolutely speechless!!! Tried to make an order for ONE pizza today, apparently a delivery driver answered and should’ve probably just put me on hold. Eventually she decided she was not able to figure out how to place the order and passed me to someone else. That next individual kept reading my order back incorrectly to me and I informed them it was a 25 minute one way drive and I would greatly appreciate the order being accurate. She kind of scoffed at me and I ask if she could please let her manager help out. The General Manager got on the phone and explained she had just arrived, I explained what had happened and her response was very rude and to the point of “Well do you still need to place an order or not” I decided on NOT at that point. The whole situation was handled poorly but it makes sense to me when the GM of the store has an attitude like that!!!

The Spring Branch location has the worst customer service I have ever seen. The manager Meagan made the mistake of putting our pizza for pick up and 2 hours later we get it for delivery. We refused to pay for it and we get threatened by the Manager that the police will be called. The driver should have taken it back but didn’t. I would advise no one in this small community to put yourself in this situation of verbal abuse that she did to my wife. I have reached out to cooperate and hopefully they care enough to fix the situation.

Pizza arrived cold over an hour late with no apologies. This isn’t the first time that this has happened. They always seem to be short staff and drivers.

A very mismanaged establishment. Many unhappy customers because they have to wait because the order they placed an hour before they came to pick it up was just made. Not even in the oven yet. And 2 hours if you want delivery and then something is probably wrong, or just missing because it didn't get made. A whole crew of people that are doing their best, but have a manager telling them how to do everything wrong.

We have been buying our pizza from this store for years always good until yesterday. It was the worst pizza we have ever had. Threw it in the trash. Asked for meat lovers thin crust with extra cheese and jalapeno. It was thin crust very little meat not enough jalapeno to taste and definitely not extra cheese. So sad.

Don't order delivery from this location. Their estimate was 42 minutes and it took over 90. I get they might be understaffed but the delivery estimate should reflect that. The food looked like it was probably fine at one point but was cold by the time we got it.

Just ordered 2 pizzas and a 2 liter and they forgot to bring my 2 liter with the delivery. The delivery guy told me the best he could do was get me a free one next time. Worst service ever. And I tipped him really good. Never using this location again. I’d rather drive to San Antonio and pick it up then use y’all.

I ordered online, went to pick up. They told me I called and cancelled the order, REALLY. Why would I b here to pick up if I called and cancelled. Next time, don't lie just say u messed up. After waiting another 20 mins there. I come home to find hair in my pizza 🤮🤮🤮🤮🤮 Wouldn't recommend.

Pizza took over an hour and half. Four phone calls. Each one was “it’s on the way”. Couldn’t put a manager on the phone or comp me anything. Worst Papa John’s I have ever dealt with

I’ve loved Papa John’s for a long time; and this was the first time I ordered pizza from this location. I ordered a medium pizza, salami and mushroom. It took me about 25 minutes to get there, due to traffic. When I arrived, I was the second in line, but it went fast. I looked at my pizza and asked where the salami was. The cashier opened the box and pointed to three bite size pieces. When I got home, there was only two pieces of salami and one of Canadian bacon, which I did not order. When I got to my car, the pizza was stone cold! Needless to say, this medium sized pizza wasn’t worth almost $18.00!! I won’t be going back!

3rd time I’ve ordered from this store, over 2 hours late everytime - when I call( and I always have to call) they can’t get a hold of the driver. Then they tell me they are 10-15 away everytime I call. The app will show as delivered, but no actual food arrives. 0/5 stars highly do not recommend this location.

Just like so many others before us, we had a horrible customer experience, but the pizza was not too bad, although split ingredients were not on the parts they should have been on... we were out shopping, decided to order a pizza online with a time delay of one hour (shortest possible). The shopping went faster than anticipated, so 35 minutes we walked into the store to ask whether we could have the pizza earlier. The employee was very nice and wanted to move us up in line, but then we saw and heard that the manager told the employee to keep working on their list and pushed our pizza to the side. We literally stood in the store for 30 minutes, getting it 5 minutes later than the time we had it ordered for. Really like their pizzas, but because of the poor customer service we will not go back. As they say these days... vote with your feet, we will go somewhere else next time we want to eat pizza.

I waited 30 minutes for my customers order. And no one would get up to come help me at the counter. They just sat behind a window. And there was only one person making pizzas and he is slow. The owner and/or manager need to get their act together and get some customer service regardless what time of day it is and if they are slow or busy.

If you want mediocre pizza, go ahead and save a few bucks and order from Little Caesers Pizza. We've ordered from this pap hohns for 10 years but over the past year the quality has gone completely down hill. We spent $42 on 2 pizzas and got one of the worst pizzas in the history of Italy. I paid for extra sausage and cheese, instead they completely avoided adding any topping to the center of the Pizza. Highly recommend avoiding this Pappa Johns.

I ordered a pizza and garlic knots. When i get home i open them up and find that the garlic knots had never been sauced. (IE no garlic spread over them). And to top it off it looked like someone had crushed the garlic cup and then put it in the pizza box, spilling out into the box and eventually leaking out Onto my cars chair as i found out later. So I call it in and the manager seems like he doesnt understand what to do. Im already home im not going to want to go back out. I ended up hanging up with frustration. This place used to be better than the competition but now it maybe worse than the pizza hut here. With dominos winning out.

I live 2 miles from papa John’s. An hour later and the pizza still hasn’t arrived, and supposedly it left 50 minutes after I was notified it was on its way through text. This is the information I received when I called. Do yourself a favor and don’t order from this place. Follow up! They called to try and fix the situation. They are at least trying to be better, which is more then most.

Saints Fans

If you want mediocre pizza, go ahead and save a few bucks and order from Little Caesers Pizza. We've ordered from this pap hohns for 10 years but over the past year the quality has gone completely down hill. We spent $42 on 2 pizzas and got one of the worst pizzas in the history of Italy. I paid for extra sausage and cheese, instead they completely avoided adding any topping to the center of the Pizza. Highly recommend avoiding this Pappa Johns.

Company Master Maximus

I ordered a pizza and garlic knots. When i get home i open them up and find that the garlic knots had never been sauced. (IE no garlic spread over them). And to top it off it looked like someone had crushed the garlic cup and then put it in the pizza box, spilling out into the box and eventually leaking out Onto my cars chair as i found out later. So I call it in and the manager seems like he doesnt understand what to do. Im already home im not going to want to go back out. I ended up hanging up with frustration. This place used to be better than the competition but now it maybe worse than the pizza hut here. With dominos winning out.

Javier Morales

I live 2 miles from papa John’s. An hour later and the pizza still hasn’t arrived, and supposedly it left 50 minutes after I was notified it was on its way through text. This is the information I received when I called. Do yourself a favor and don’t order from this place. Follow up! They called to try and fix the situation. They are at least trying to be better, which is more then most.

Unfortunately given that I live in Bulverde, this is the closest Papa John's to my house by far. Every single time we come here the manager is consistently belittling his employees in front of the costumers, and the food is never ready when they say it is.

Ordered a medium cheese and a medium meat lover for delivery but received one cheese and one pepperoni. The worse part was when I called and spoke to the manager about the price possibly being different and dude didnt seem the least bit interested in making it right, wether it be a full refund, partial refund for difference in the amount I paid versus what I actually received or nothing, not to mention the tip I paid online PRIOR to even receiving my incorrect order. $40.91 for the wrong order man and no kickback!

Probably the worst Papa Johns location I've ever been to. Customer service was terrible, upon walking in no one was there to help me. They didn't ask if was there to order or pick up or anything. Luckily I ordered online. Service members were confused in the back about what orders were coming and even how to make them properly. When my order finally came out the pizza was 10 minutes past the estimated time. The pizza itself was poorly made and some how undercooked. What a chaotic experience! I do not recommend this location...avoid at all cost.

Ordered pizza for dinner at 7:15pm, states will arrive at 8:25pm it is now 8:47pm and manager asks driver and driver says 20 more minutes. No apology from the manager just a simple we are busy. Communication is key. Let me know you can't have my order out until after 9 pm so that I won't order if I need it sooner. SMH. Now in a bind having to feed the family at 8:48pm. Definitely not ordering from here again.

Victoria Pike

Unfortunately given that I live in Bulverde, this is the closest Papa John's to my house by far. Every single time we come here the manager is consistently belittling his employees in front of the costumers, and the food is never ready when they say it is.

Eric Garza

Ordered a medium cheese and a medium meat lover for delivery but received one cheese and one pepperoni. The worse part was when I called and spoke to the manager about the price possibly being different and dude didnt seem the least bit interested in making it right, wether it be a full refund, partial refund for difference in the amount I paid versus what I actually received or nothing, not to mention the tip I paid online PRIOR to even receiving my incorrect order. $40.91 for the wrong order man and no kickback!

rami rafeh

3rd time I’ve ordered from this store, over 2 hours late everytime - when I call( and I always have to call) they can’t get a hold of the driver. Then they tell me they are 10-15 away everytime I call. The app will show as delivered, but no actual food arrives. 0/5 stars highly do not recommend this location.

Nick Fern

Probably the worst Papa Johns location I've ever been to. Customer service was terrible, upon walking in no one was there to help me. They didn't ask if was there to order or pick up or anything. Luckily I ordered online. Service members were confused in the back about what orders were coming and even how to make them properly. When my order finally came out the pizza was 10 minutes past the estimated time. The pizza itself was poorly made and some how undercooked. What a chaotic experience! I do not recommend this location...avoid at all cost.

Debi Renner

I’ve loved Papa John’s for a long time; and this was the first time I ordered pizza from this location. I ordered a medium pizza, salami and mushroom. It took me about 25 minutes to get there, due to traffic. When I arrived, I was the second in line, but it went fast. I looked at my pizza and asked where the salami was. The cashier opened the box and pointed to three bite size pieces. When I got home, there was only two pieces of salami and one of Canadian bacon, which I did not order. When I got to my car, the pizza was stone cold! Needless to say, this medium sized pizza wasn’t worth almost $18.00!! I won’t be going back!

Maria Venegas

Ordered pizza for dinner at 7:15pm, states will arrive at 8:25pm it is now 8:47pm and manager asks driver and driver says 20 more minutes. No apology from the manager just a simple we are busy. Communication is key. Let me know you can't have my order out until after 9 pm so that I won't order if I need it sooner. SMH. Now in a bind having to feed the family at 8:48pm. Definitely not ordering from here again.