Subway
Sandwich · Sugar Land
About Subway
Subway in Sugar Land offers a casual and convenient dining experience with build-your-own sandwiches and salads. We focus on providing options for everyone, including health-conscious choices. Our location is wheelchair accessible, ensuring a comfortable visit for all guests. We're open daily from 8...
Subway in Sugar Land offers a casual and convenient dining experience with build-your-own sandwiches and salads. We focus on providing options for everyone, including health-conscious choices. Our location is wheelchair accessible, ensuring a comfortable visit for all guests. We're open daily from 8 AM to 9 PM, offering lunch and dinner. Enjoy your meal with dine-in service, takeout, or have it delivered. Curbside pickup is also available for added convenience. With a 3.4-star rating from 233 reviews, we strive to provide quality and service to our community.
What Customers Say About Subway
This Subway location receives overwhelmingly positive feedback for its exceptional customer service, with staff frequently described as friendly, patient, and attentive. Many reviewers specifically praise the speed of service and cleanliness of the store. Negative reviews mention issues with online orders, skimpy portions, and rude staff.
Best For
Tip: Customers consistently praise the staff's helpfulness and speed, making it a great option for a quick and pleasant lunch or snack.
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Frequently asked questions about Subway
Subway Sugar Land Reviews
Look, we all know the struggle of finding a Subway that’s just right, and this one absolutely hit the spot. We got in and out quickly, the staff was polite and accommodating, and they even wrote which sandwich was which on the wrappers, something I haven’t seen in a long time. Definitely my new home base.
I am fan #1 of Subways, so I visit different locations every time I get the chance. This is a very nice and clean place!! Friendly and polite staff. Definitely coming again when around for Dr appointments.(which is very frequently by the way 🤣)
Excellent service. I've been to other sub's but none have treated me like here I don't know their name but the girl and the boy were very attentive and careful with my food 1000% recommended
The customer service here is awesome! The girls working here gave me an amazing experience and the food was prepared with so much love.
Look, we all know the struggle of finding a Subway that’s just right, and this one absolutely hit the spot. We got in and out quickly, the staff was polite and accommodating, and they even wrote which sandwich was which on the wrappers, something I haven’t seen in a long time. Definitely my new home base.
I am fan #1 of Subways, so I visit different locations every time I get the chance. This is a very nice and clean place!! Friendly and polite staff. Definitely coming again when around for Dr appointments.(which is very frequently by the way 🤣)
The customer service here is awesome! The girls working here gave me an amazing experience and the food was prepared with so much love.
Excellent service. I've been to other sub's but none have treated me like here I don't know their name but the girl and the boy were very attentive and careful with my food 1000% recommended
The people were very patient in showing me the app and the order was quick
The best subway I’ve been to. Delmy and Odalys always take care of our orders when we go here. Customer service is the best I’ve seen out of all the subways I’ve been to.
Great location! I order from there almost daily and they have amazing customer service! I had and issue with an online order and they resolved ASAP. Delmi is amazing!!! Thanks!
The store is always clean and my favorite cookies are baked fresh! The staff is nice and friendly and quick to attend to customers. Rather I'm getting a combo or just a quick snack always a pleasure to stop in at this location. Would give 10 stars if possible!!
Great staff helps every time during lunch, they’re quick too!
Genuinely the best expirence I’ve ever had at a sandwich place. Treated with kindness by everyone. Dearest regards - Max Wedlake
Great customer services ladies are always so helpful and very friendly, I love the vibe here and me and my manager are here once a week!
I came today on Fri at lunch.. super friendly speedy service! Id recommend this location for sure.
Always quick with the food and never bad
Great staff helps every time during lunch, they’re quick too!
Great location! I order from there almost daily and they have amazing customer service! I had and issue with an online order and they resolved ASAP. Delmi is amazing!!! Thanks!
Great customer services ladies are always so helpful and very friendly, I love the vibe here and me and my manager are here once a week!
The store is always clean and my favorite cookies are baked fresh! The staff is nice and friendly and quick to attend to customers. Rather I'm getting a combo or just a quick snack always a pleasure to stop in at this location. Would give 10 stars if possible!!
The people were very patient in showing me the app and the order was quick
Genuinely the best expirence I’ve ever had at a sandwich place. Treated with kindness by everyone. Dearest regards - Max Wedlake
I came today on Fri at lunch.. super friendly speedy service! Id recommend this location for sure.
Extremely friendly staff they always take care of me
Of all the Subway joints 🥪 I have been to, this is the smallest place. But, the service is good and they made my sandwich 🥪 well. This place is a little hidden whenever you pass it, but it's okay.
Of all the Subway joints 🥪 I have been to, this is the smallest place. But, the service is good and they made my sandwich 🥪 well. This place is a little hidden whenever you pass it, but it's okay.
Gave me very little tuna, the least possible while still being considered “4 scoops.” Homeboy made sure NOTHING went over the top of that scooper. Absolutely flat. If you’re looking for a subway that’s a little more generous, do not go here. There are plenty of others that give “better scoops.” I can’t stand stingy places like this.
Gave me very little tuna, the least possible while still being considered “4 scoops.” Homeboy made sure NOTHING went over the top of that scooper. Absolutely flat. If you’re looking for a subway that’s a little more generous, do not go here. There are plenty of others that give “better scoops.” I can’t stand stingy places like this.
I came in about 9:30am today. A guy peeped out and saw me but didn’t acknowledge me. So I entry to the bathroom. When I came out. I saw a man working on inventory in the back. I waited another 2-3 minutes. He still didn’t notice me. So I went outside and in so the door bell would ring. He then peeped his head out but I had to wait another 5 minutes before he acknowledged me. This man was probably mid 30’s with a beard and a white streak in the middle of his beard. When he finally acknowledged me he asked “What kind of bread do you want?” I told him wheat and then asked him how it was going. That was met with no response. So he kept making my sandwich, and I asked him “Busy morning?” This was also ignored. So finally I asked, “How’s it going man?” right before he was finished making my sandwich. After he ignored this and kept asking for my final toppings, I explained I was just hoping for a quick greeting. He told me he didn’t respond to me because then he wound have to tell me all his problems and I would play the role or therapist and it would be a whole thing. I said “Sorry man, I wasn’t going to try to be your therapist. I was just looking for a positive interaction.” He then told me he didn’t want to talk and that he was just hoping to finish serving me so I could “go away as soon as possible” so he could get back to work. He finally said “Have a good day.” I sincerely responded with “I really hope you have a great day.” This was met with “Not likely.” Aside from it not being acceptable for any customer to be treated how I was, I am genuinely concerned for this man’s well-being.
Worst Costumer Service!! I came in the morning and the Spanish old lady started arguing with me because I want to change an ingredient in my sandwich. And I told her to stop talking and just do her work, because at this point I was upset already with her attitude. And she told me: "Pinches Hispanos" Hopefully the owner of that location can see this review and do something about this worker.
Worst Costumer Service!! I came in the morning and the Spanish old lady started arguing with me because I want to change an ingredient in my sandwich. And I told her to stop talking and just do her work, because at this point I was upset already with her attitude. And she told me: "Pinches Hispanos" Hopefully the owner of that location can see this review and do something about this worker.
I made on online order and the order was wrong, whatever right? I go there to correct the order and the lady got an attitude because she had to remake the sandwich. Upon that she skimped on my sandwich so much. She put the absolute bare minimum of toppings on the sandwich and would do things to make me say “can you put more” so she could look at me with an attitude like I’M the inconvenience. Terrible energy and worst personalities.
I wanted to get my sister and I a sandwich, so when I went up there to finally order I started off with my sister’s order. The lady asked me if I wanted a foot long or a 6 inch and I told her foot long. I told her what meat and she toasted the sandwich, so I then told her my order. A guy came out and took a 6 inch out the oven and I was confused, because I didn’t ask for that. The guy asked me what I wanted for the toppings and I kindly told him that I wanted a foot long. The lady that just took my order quickly said “you said a 6 inch” and I replied saying “no, I said a foot long”. She didn’t even own up to her mistake and just repeated herself by telling me “no you said 6 inch”. You’d think they would remake the sandwich all together, right? No. They cut off half of another bread(same bread that was on the I guess suppose to be foot long) and added the same meat on that one and called it a foot long. I was so confused on why they did that instead of just remaking it BOTH the guy and lady said “it’s a foot long” no shit two 6 inches makes a foot long, but why do that instead of remaking it?? I told them this and they called the I guess manager? They told her the situation and she just immediately said “yeah it’s a foot long”. I was getting more upset now, because I was going back and forth with 3 people that just didn’t want to own the mistake the lady made and just REMAKE the sandwich. After they put the toppings on my sandwich (they were heating up the other slice of that sandwich at the time) and afterwards I moved over to the check out since I just wanted to leave at that point forgetting about my sister’s sandwich in that moment. The manager then asked me if I wanted anything on my sister’s sandwich which I said “oh, yes please” since I forgot about it. This GROWN woman threw her hands by her side as if she was a child. The fact she was doing all that at her big grown age is actually insane. And let me not forget that they didn’t even secure the sandwiches after wrapping it (those stickers they use to keep it closed) and just threw my sister’s sandwich in the wrapping any kind of way.
A spanish lady was not welcoming, frowned and was not willing to add more cucumbers for my son. That was the only topping i was adding and she was unhappy to add one more row of cucumbers. After a hot chit chat she added more cucumbers at the cost of $3 more. She made me and my kids unconfortable. She even went an extra mile and asked her manager about adding a few more cucumbers. It was a bad experience. Will never go there again to ruin my meal experience. Now I understand better why are they 3 starz
Me and my husband ordered 1 foot long, cut in haft to share. They have us 1 napkin. My husband asked for more napkin, they said there is only 1 napkin for 1 sandwich. 1st time I ever experienced.
Me and my husband ordered 1 foot long, cut in haft to share. They have us 1 napkin. My husband asked for more napkin, they said there is only 1 napkin for 1 sandwich. 1st time I ever experienced.
A spanish lady was not welcoming, frowned and was not willing to add more cucumbers for my son. That was the only topping i was adding and she was unhappy to add one more row of cucumbers. After a hot chit chat she added more cucumbers at the cost of $3 more. She made me and my kids unconfortable. She even went an extra mile and asked her manager about adding a few more cucumbers. It was a bad experience. Will never go there again to ruin my meal experience. Now I understand better why are they 3 starz
I wanted to get my sister and I a sandwich, so when I went up there to finally order I started off with my sister’s order. The lady asked me if I wanted a foot long or a 6 inch and I told her foot long. I told her what meat and she toasted the sandwich, so I then told her my order. A guy came out and took a 6 inch out the oven and I was confused, because I didn’t ask for that. The guy asked me what I wanted for the toppings and I kindly told him that I wanted a foot long. The lady that just took my order quickly said “you said a 6 inch” and I replied saying “no, I said a foot long”. She didn’t even own up to her mistake and just repeated herself by telling me “no you said 6 inch”. You’d think they would remake the sandwich all together, right? No. They cut off half of another bread(same bread that was on the I guess suppose to be foot long) and added the same meat on that one and called it a foot long. I was so confused on why they did that instead of just remaking it BOTH the guy and lady said “it’s a foot long” no shit two 6 inches makes a foot long, but why do that instead of remaking it?? I told them this and they called the I guess manager? They told her the situation and she just immediately said “yeah it’s a foot long”. I was getting more upset now, because I was going back and forth with 3 people that just didn’t want to own the mistake the lady made and just REMAKE the sandwich. After they put the toppings on my sandwich (they were heating up the other slice of that sandwich at the time) and afterwards I moved over to the check out since I just wanted to leave at that point forgetting about my sister’s sandwich in that moment. The manager then asked me if I wanted anything on my sister’s sandwich which I said “oh, yes please” since I forgot about it. This GROWN woman threw her hands by her side as if she was a child. The fact she was doing all that at her big grown age is actually insane. And let me not forget that they didn’t even secure the sandwiches after wrapping it (those stickers they use to keep it closed) and just threw my sister’s sandwich in the wrapping any kind of way.
I made on online order and the order was wrong, whatever right? I go there to correct the order and the lady got an attitude because she had to remake the sandwich. Upon that she skimped on my sandwich so much. She put the absolute bare minimum of toppings on the sandwich and would do things to make me say “can you put more” so she could look at me with an attitude like I’M the inconvenience. Terrible energy and worst personalities.
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About Subway
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Sugar Land, TX 77478
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Sugar Land, TX 77478
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