KFC

Loved the vibe from the team member that attended us. She was friendly attentive swift. Place was clean. Our orders 100%. Food wasn't day old like other KFC's.

Litteral sweethearts. Quick service and they even offered to bring it out to my car. Gave a complentary drink for my wait when my wait was only 5 mins. Awesome guys! Keep it up

KFC has always been one of my favorite places to go. The associates are always polite and kind. Best chicken ever.

Customer service awesome. I couldn't get the girl name but she was amazing. Made me and my family feel welcome. Thanks.

Had last minute Repast and ordered after 9pm on Friday. Needed at least 50 pieces 3/16 piece and one 8 piece. Came back Saturday 11am and all was bagged including condiments. Best $200. Spent to feed 25 mouths and not a pot to clean. Did not have to ask staff to assist me to car. I was so proud LIVING IN MY NEIGHBORHOOD 🙃

The service is fantastic. Even though they are under construction they still took time to help us. They ran us out sauce after already bringing us out our order.

I love coming to this KFC, the food is always fresh and enjoyable to eat!

Ana Gonzalez

I love coming to this KFC, the food is always fresh and enjoyable to eat!

"you're gonna have to wait" didn't make us wait 10/10 under promise over deliver genuinely such a good experience goated staff at the place right now. the people working the drive through are FAST!

The joy brought to my face when I saw the review under mine by Joseph is indescribable. The “used to work here” really brightened my day because I can only assume Joseph no longer works here because he got fired.😭 Joseph you’re a grown man so act like it, if you got fired it’s no one’s fault but yours so put on a pair and accept your mistakes. To leave a bad review on your old workplace only because you weren’t good enough for the work is laughable. I hope your future employers catch on to what kind of person your are quick so that they quickly replace you. Anyways this store is a fine establishment I’ve personally seen the manager push her employees to maintain their areas clean and look presentable. I’m sure Joseph didn’t fit the “look presentable” considering the massive hunchback forcing him to walk like a skinwalker but other than him the staff has generally been kind and understanding of any mistakes.

Ryan was fantastic. I placed a mobile order and one of my items was not gonna be ready for another 15 minutes. Instead of wasting my time at the window, he was honest, apologized and gave me options for a substitution. Top notch customer service by this young man.

Nidia Napa

Ryan was fantastic. I placed a mobile order and one of my items was not gonna be ready for another 15 minutes. Instead of wasting my time at the window, he was honest, apologized and gave me options for a substitution. Top notch customer service by this young man.

Loyal Support

"you're gonna have to wait" didn't make us wait 10/10 under promise over deliver genuinely such a good experience goated staff at the place right now. the people working the drive through are FAST!

Ralphael Chavez

The joy brought to my face when I saw the review under mine by Joseph is indescribable. The “used to work here” really brightened my day because I can only assume Joseph no longer works here because he got fired.😭 Joseph you’re a grown man so act like it, if you got fired it’s no one’s fault but yours so put on a pair and accept your mistakes. To leave a bad review on your old workplace only because you weren’t good enough for the work is laughable. I hope your future employers catch on to what kind of person your are quick so that they quickly replace you. Anyways this store is a fine establishment I’ve personally seen the manager push her employees to maintain their areas clean and look presentable. I’m sure Joseph didn’t fit the “look presentable” considering the massive hunchback forcing him to walk like a skinwalker but other than him the staff has generally been kind and understanding of any mistakes.

Service was quick , food was ok.

Nice a good people work there and helpful

I'm from the AV and I stop here almost everytime I'm in town. Everything is good. Service is a bit slow but the staff is friendly. Also the mix n match for $8 is a great deal

It’s drive through so that’s pretty amazing. Food came out fast. Not a huge KFC fan but my husband is. Got the bowl which was ok. Needs some more flavor.

Very friendly staff, but they always forget something from your order, like today it was the gravy for the mashed potatoes

Food is good but prices r too high & my order is consistently wrng.

It could be better... Maybe a lil more training maybe the dm needs to be a lil more on top of the night shift here.

Fav' KFC spot like to go to, great customer service ☺

I did not go to Kentucky chicken I don't eat that cloned chicken only the coleslaw

Loved their chicken pot pie.

Costumer service was not good, the lady (I think she was the manager)that took my order was not friendly and when I got my order, I checked before leaving and my order was incomplete !! When I told the cashier guy, he kept asking her and she was ignoring him and mumbled something to him so after few minutes I got my missing order.

Its a good spot i guess the staff r always friendly but i messed up on odering 2 off the nasty things on the menu for god sake dont oder the 🍩 and 🐔 thing make u sick and sticky and to top it off i got this spicy oily mack and chesse bowl off hot dukie im feelin sick anit going back for a long time

I don't understand why people come to work if they don't want to be here you get the uhhhhhh people are actually ordering attitude and you ask for something and the order is wrong

They got my order almost completely wrong. The drink was correct. There was no receipt in the bag, so I couldn't argue it. And they didn't put a spoon in the bag for the mashed potatoes.

BK McKee

They got my order almost completely wrong. The drink was correct. There was no receipt in the bag, so I couldn't argue it. And they didn't put a spoon in the bag for the mashed potatoes.

Never ordered becuase waited 10 minutes andnnobody took my order in 80 degree weather in the drive thru..very annoying

Had a bad experience. Had to repeat my order 3 times girl repeated it back 3 time and still messed up my order

Cost for meal, not worth $12 without a drink.

Had no line and they had no chicken something is wrong lol

came here at three in the afternoon and had no sandwiches. popcorn chicken had no crunch.

It's KFC. But I love there Pot-pies.

Won't honor franchise website prices different owner?,...

Too greasy n salty. Over priced. They couldnt get our orders plus the orders of 2 other folks. Dirty and not very friendly.

Misleading menu " value box advertised for $5 on TV is actually $6.49..then says 2 drumsticks & thigh but you only get 2 drumsticks" . Had to explain what "and" means but they didn't understand and then on the other parts of menu "or" is used.. I explained the difference of "and" "or" but they still didn't get it...calling Corporate tomorrow

The drive thru was trying to upsell me at every opportunity. They also insisted that I get crispy instead of original recipe 3 times due to the pep time required. I had to insist they fill the order the way I requested it. I didn't feel so well after eating it. I don't think I'll be returning.

Check your orders because they aren’t very good about accuracy here. Oh yeah and they take forever in getting you your food even if you order ahead. I miss the other KFC that closed in Sylmar

As someone who works in fast food, I understand how stressful the job can be, and I don’t leave negative reviews lightly. But my experience today was frustrating and disappointing. We went through the drive-thru with no cars ahead of us or behind us. The employee taking our order seemed irritated from the start, giving us unprofessional responses. At the window, we asked for sauces. He didn’t respond, just nodded and told us to wait in front. We had two separate orders (one mobile), and after a long wait, only one was brought out. We had to remind them about the second, which had clearly been forgotten. When the second bag finally came, we realized they had forgotten the sauces entirely so we had to ask again. Even then, we were given too few sauces for three meals. To make it worse, we got home to find our sandwiches had pickles, even though we clearly asked for no pickles, and the employee acknowledged that during the order. And they weren’t just missed, the sandwiches were overloaded with them, and it completely ruined the taste of mine. I understand mistakes happen, but when customers are polite and patient, they deserve at least basic courtesy and attention to detail. This experience fell short, and I hope the staff takes this feedback seriously. Please do better!!

Took 10 mins to get 3 sides. No chicken, just sides.

T S

As someone who works in fast food, I understand how stressful the job can be, and I don’t leave negative reviews lightly. But my experience today was frustrating and disappointing. We went through the drive-thru with no cars ahead of us or behind us. The employee taking our order seemed irritated from the start, giving us unprofessional responses. At the window, we asked for sauces. He didn’t respond, just nodded and told us to wait in front. We had two separate orders (one mobile), and after a long wait, only one was brought out. We had to remind them about the second, which had clearly been forgotten. When the second bag finally came, we realized they had forgotten the sauces entirely so we had to ask again. Even then, we were given too few sauces for three meals. To make it worse, we got home to find our sandwiches had pickles, even though we clearly asked for no pickles, and the employee acknowledged that during the order. And they weren’t just missed, the sandwiches were overloaded with them, and it completely ruined the taste of mine. I understand mistakes happen, but when customers are polite and patient, they deserve at least basic courtesy and attention to detail. This experience fell short, and I hope the staff takes this feedback seriously. Please do better!!

Carlos Garcia

Took 10 mins to get 3 sides. No chicken, just sides.

Waited in line for a very long time with only two cars in front of me. Once I got to window they needed me to park and had to wait 10 more minutes. Was not offered any kind of condiment. The food was not too great. Best thing was the fries they were fresh and had good flavor.

The app doesn't "work", your better off showing up and going through the drive thru. The two employees were too busy hiding in the back to help customers. Awful service, wrong order received. Would NOT recommend this location

This Sylmar KFC is sad 😔 employees aren't very friendly!! They're pricey than the one in San Fernando KFC , I can't afford to eat out much but when they charge more than other KFC ' See yeah KFC Sylmar... (Franchise or not)!!!!!!!!

Rober Martinez

This Sylmar KFC is sad 😔 employees aren't very friendly!! They're pricey than the one in San Fernando KFC , I can't afford to eat out much but when they charge more than other KFC ' See yeah KFC Sylmar... (Franchise or not)!!!!!!!!

Julian Neilson

Waited in line for a very long time with only two cars in front of me. Once I got to window they needed me to park and had to wait 10 more minutes. Was not offered any kind of condiment. The food was not too great. Best thing was the fries they were fresh and had good flavor.

Bad service and bad food too greasy.

Have never once received what I ordered.

Spent over$30 with them for them to want to charge me $0.25 per sauce for more than 4 sauces. Will not buy from them again.

Stay away I found a dark brown hair in my chicken breading meaning who ever breads the chicken is a woman with dark brown hair 🤮🤮🤮 I tried calling them the phone number is disconnected what a disappointment $30 waisted to the trash

I paid and came home and there was an item missing. Not once

Worst place... Food was cold especially the fries 🍟 The Mac and cheese was nasty 🤢

The worst customer service. The employees behave as if you are inconvenience to them.

Never was greeted stood there for 10 minutes while everyone just worked in the back and it's too expensive

Worst customer service been waiting for 40 min for a 16 pcs meal

Food was not worth the price 57.99 for sum chicken not even that good

Worst KFC never do chicken right. Never have chicken ready, you're always asked to wait...

The employees working there seem to be overworked, under pay and in a lot of stress. They are taking out their frustration on the customers. The person on the register is one bad day away from going crazy on someone.

Beware!! 🤬Kentucky, fried chicken is not what it used to be. They cheat and lie to customers. It's not worth it anymore.😪 And the sad thing it's they don't care.

The two times I visited the drive trough they never give receipts every time I asked they say the machine is not working.. and their phone number is disconnected. .

The worst KFC ever. Every time I come here around 8 to 8:30 they say they are out of everything except chicken. Its much better to go to the one in Pasadena.

To much bad service no bodying store we wait 20 min for just 1 order

I got some dry old chicken, hard biscuits, and they forgot one of my sides. Went on 8/22 around 7 pm.

What’s the point of asking for sauce if they don’t give you any! Or utensils. What am I supposed to do eat with my fingers?

Theyes are always asking me to park in the front and wait for my food and even after that they always get the order wrong. Either it's missing something or they don't do as you requested.

They did it again...always seem not to include the cookie with my $5 fill ups. Also noticed they stopped selling Dr.Pepper and Mtn Dew especially when its advertised.. dang. Will not go to this KFC anymore.

You can't even call to file a complaint because their phone is disconnected. Check your orders before you leave. They charge you for stuff but you do

Bought a 8 piece meal and they left out my biscuits. Make sure to check your bags before you leave. Won't be back

Bad attention was being remodeled. and they didn't give me my macaroni and cheese

Very good facilities but terrible staff, poor customer service, I would not recommend it, that store is not worth it

Everytime I go something is either missing or wrong. Evertime, it never fails. I don't know why I continue to go. I guess I'm just hopeful that they'll get it right. Smh

The food is ok mid if anything. The real problem with this specific location is the staff the worst fast food staff I have ever seen. Extremely rude and have absolutely no concept of what customer service is .

Order the four piece two sides Chicken box. . like iced tea always check your order r it took four employees to get my order right that place is confusing I only go there probably because El Pollo loco is just too crowded it's right next door I should just bite the bullet and go over there and wait in line but it's not the same chicken.. the manager needs to train the employees a little bit longer about the menus . One kid told me it's so busy here that I'm sorry I got your order wrong and the other ones yelling at the kid and so on and so on it's just a madhouse over there the funny part is nobody's there except three people and I'm the only one in the drive thru.. ,.

Went on Sunday ask the rude fat guy a question about a combo dude just ignores me and started taking orders from the drive thru so I wait a sec after he gave them their meal he takes another order I was wth but that's a good thing cause while I waited I just saw the chicken there wondering how long they've been their so I decided to go to Pollo loco never coming here again

This is the worst KFC I have ever been. I have experienced the worst as customer and delivery driver. They have never the orders (specially biskets/ 20 min wait) on time when it is supposed to be fast food and also the managers (Jazmin) don't care about the customer service. They think they are making us a favor by serving and getting ready the food. No coming here no more. Don't recommend this place at all.

This place has horrible prices . If you want to pay outrageous prices then go to this place. I don’t get why this place has higher prices over other Kentucky places.

I don't know what happened to the meal. The chicken was underspiced, the mashed potatoes were thin, the macaroni and cheese lost its previous thick cheesy flavor. And the price for the meal increased. I have been enjoying this meal for years. What happened ??

I'm amazed this place is still open, the workers don't seem to care. Always get my order wrong, items are always out of stock. It's baffling this place is still open, really

I asked for my food with no pickles and extra mayo and they gave me extra pickles and barely any mayo. They gave me no reciept with my meal and were not going to give me any sauce for my tenders. Aaaaaand, my little sister found a hair in her French fries!

Always come to this place they always serve me good and very nice but this last time I went was completely awful normally the biscuits come in a separate box will this time they decided to put all the biscuits in the same box with the chicken all smashed in and pieces not only that I end up missing some order I made my order through drive-thru I noticed all of this when I got home I tried calling them and of course they will never answer...VERY BAD

This place sucks. They didn’t give me what I ordered correct. They forgets things from your order. They need new employees. I repeat SUCKS. Do not go there!

My review to this place is 1 star and that's because of the tasty food. Let me tell you the service is FREAKING HORRIBLE!!!!! I will never return here. I went one night it was 8:40 and they told me they only have original legs I then asked what time do they closed and they said 9:30 clearly it's almost an hour and I asked what was the reason why they cant cook more chicken she said she closes her kitchen at 8pm.. :/ Like really you are willing to lose business because you are LAZY. If I was the owner and knew this was happening trust someone will be FIRED IMMEDIATELY!!!!!

Service is bad and my order is always mixed up. Drive through workers need to learn how to talk to thei customers in a more professional manner. Mind you, they were disrespectful or anything g, it just sounded as if they were talking to their siblings as opposed to a customer. Foos is really bad.

Richard is a cheat and has an annoying attitude. Twelve piece meal was supposed to be $32.99. I was charged $39.99 and the cashier inside became snotty when I pointed that the sign still advertised the lower price. He still charged me $39.99 that I didn't notice until I got home. Upon returning back to this location, the signage had been changed to read $39.99, this person refused to credit me back the difference. I will contact the corporate office to see that RICHARD is reprimanded for his non existent customer service skills.

Placed order online and they sent the wrong order. Poor quality with customer service.

I placed an order for pick 2 hours ahead of time. Went to pick it up at the time it was supposed to be ready it wasn’t ready. I waiting another hour just for the food! How is this acceptable?!

I understand being understaffed and underpaid makes everyone irritable, but to yeall card curse at a customer is the epitome of bad customer service. I haven't seen the guy there since I was told about this behavior (assume he's been removed) but it didn't change the service at this location. The drive though takes 20 minutes minimum, supposing only one car is ahead of you. I believe the neighborhood is understanding the poor service, it's virtually deserted when you come. The chicken has been undercooked on several occasions. I just eat at other locations instead.

Is this what they call a finger lickin good meal? Because they made gravy go all over my car because the way they handled my bag of food I put it down in my car. Next thing you know when I got home the gravy was all over my car it looked like if someone took a poop on my carpet and passenger seat and stirring wheel. This was because your employees were being lazy and when I saw the food it looked so gross like if they didn’t put my care into it train your employees better

Daikon n

Is this what they call a finger lickin good meal? Because they made gravy go all over my car because the way they handled my bag of food I put it down in my car. Next thing you know when I got home the gravy was all over my car it looked like if someone took a poop on my carpet and passenger seat and stirring wheel. This was because your employees were being lazy and when I saw the food it looked so gross like if they didn’t put my care into it train your employees better

My recent experience at KFC was profoundly disappointing due to the incredibly rude customer service. The staff (especially the lady working there) exhibited a lack of professionalism, appearing disinterested, and inattentive resulting in the prolonged wait time. Moreover, my order was incorrect THREE TIMES!! and the effort to rectify the mistake was met in with inefficiency and disregard (I waited over an hour to receive my food after she cut me off in the middle of my sentence). The overall experience was very frustrating, the current workers should be fired and replaced immediately!!

Went through drive through and was told to park in front. Waited a long time for my food. Noticed they failed to give me a drink and fries for my meal, so I went inside. Wasn't acknowledged or even looked at. The staff actively tried to avoid me. Others inside were also complaining about wait times and wrong orders. I will avoid this place and advise others to do the same.

This location is useless horrible customer service lunch time and nobody at the drive - tru so I wondered and try it since pollo loco and Taco Bell had a looong line while I was asking on the speaker about lunch deals the person sounded rude and said have a nice day 😳excúseme ! Haven’t place my order I asked for 2 pc meal was handed by a guy with a terrible attitude with no drink 🤔I asked why no drink he replied because is cheap wow about $8 i went straight to the trash can with that attitude they probably spit on my food so better safe than sorry shame on such of nice looking renovation 👎👎👎👎👎👎👎to answer the question below what do I recommend? Nothing zero stay away from there

Do not eat here. They have rats. I worked here and they don’t care about them. They know that they are there. Do not eat here. Manager Ericka, ezikiel , Richard, Omar. Are the worst . Not to mention the service sucks too. They grab stuff with their bare hands without washing them too . I’ve seen it made complaints but nothing happened. Worst franchise ever.

Purchased thru the drive thru the girl didn't even great nor did she even ask if I'd like anything additional. Handed the food and closed the window. I had to honk to have her turn around and acknowledge I was still there. Will avoid coming back since it doesn't seem as they want my business.

Fool me once… we all know the saying This is my 3rd visit to the store. Unfriendly incompetent slow and never ever anything ready for a quick pick up I truly feel they r plucking the chickens on the back as you order And how is it possible for an order to be cold when they are making it fresh for you?

Around 7pm 11/3/25 the three punks working on drive thru were very unprofessional with their attitude and service, gave me the wrong order and I was already home. Should have gone to Popeyes!!!!

I tried 3 separate visits to give them a chance and each one was terrible. Very rude male employee with the semi long hair the first two visits. This time I ordered my food and they told me to wait in the parking lot. I waited 15 minutes, I went inside and they started scooping the food in once they saw me. Never coming here again.

I was happy to see that the place had been remodeled when I went in to pick up my online order, scheduled for 4 PM. The lady said it would take a second because they were waiting for the original chicken to cook. I said that was fine. But after waiting 15 minutes, three customers who ordered there got their food right away, and two of them got original chicken. I still hadn't gotten my order. The lady then told me I was next. I finally got my order after waiting 22 minutes. It was very disappointing.

Virginia Carrillo

Purchased thru the drive thru the girl didn't even great nor did she even ask if I'd like anything additional. Handed the food and closed the window. I had to honk to have her turn around and acknowledge I was still there. Will avoid coming back since it doesn't seem as they want my business.

Don Goddy

Around 7pm 11/3/25 the three punks working on drive thru were very unprofessional with their attitude and service, gave me the wrong order and I was already home. Should have gone to Popeyes!!!!

noh nayme

Fool me once… we all know the saying This is my 3rd visit to the store. Unfriendly incompetent slow and never ever anything ready for a quick pick up I truly feel they r plucking the chickens on the back as you order And how is it possible for an order to be cold when they are making it fresh for you?

Roberto Perez

Placed order online and they sent the wrong order. Poor quality with customer service.

Courtney Jackson

I tried 3 separate visits to give them a chance and each one was terrible. Very rude male employee with the semi long hair the first two visits. This time I ordered my food and they told me to wait in the parking lot. I waited 15 minutes, I went inside and they started scooping the food in once they saw me. Never coming here again.

Nelvia Corina

This location is useless horrible customer service lunch time and nobody at the drive - tru so I wondered and try it since pollo loco and Taco Bell had a looong line while I was asking on the speaker about lunch deals the person sounded rude and said have a nice day 😳excúseme ! Haven’t place my order I asked for 2 pc meal was handed by a guy with a terrible attitude with no drink 🤔I asked why no drink he replied because is cheap wow about $8 i went straight to the trash can with that attitude they probably spit on my food so better safe than sorry shame on such of nice looking renovation 👎👎👎👎👎👎👎to answer the question below what do I recommend? Nothing zero stay away from there

estrella

My recent experience at KFC was profoundly disappointing due to the incredibly rude customer service. The staff (especially the lady working there) exhibited a lack of professionalism, appearing disinterested, and inattentive resulting in the prolonged wait time. Moreover, my order was incorrect THREE TIMES!! and the effort to rectify the mistake was met in with inefficiency and disregard (I waited over an hour to receive my food after she cut me off in the middle of my sentence). The overall experience was very frustrating, the current workers should be fired and replaced immediately!!

Alex Nguyen

I was happy to see that the place had been remodeled when I went in to pick up my online order, scheduled for 4 PM. The lady said it would take a second because they were waiting for the original chicken to cook. I said that was fine. But after waiting 15 minutes, three customers who ordered there got their food right away, and two of them got original chicken. I still hadn't gotten my order. The lady then told me I was next. I finally got my order after waiting 22 minutes. It was very disappointing.

Juan Nolasco

Went through drive through and was told to park in front. Waited a long time for my food. Noticed they failed to give me a drink and fries for my meal, so I went inside. Wasn't acknowledged or even looked at. The staff actively tried to avoid me. Others inside were also complaining about wait times and wrong orders. I will avoid this place and advise others to do the same.

Joseph Portillo

Do not eat here. They have rats. I worked here and they don’t care about them. They know that they are there. Do not eat here. Manager Ericka, ezikiel , Richard, Omar. Are the worst . Not to mention the service sucks too. They grab stuff with their bare hands without washing them too . I’ve seen it made complaints but nothing happened. Worst franchise ever.