Carol Hansard

You ask for easy mustard, and it's not that way, plus I had to send the fries back as they were cold. 9-6-25, ate at this location again, they need to fry their French fries a little longer as they are mushy.

Lindsey Olsen

I almost never eat Whatsburger. I work nights nearby, if I go, I only get a fry. This location is cleaner than most fast food places that I've been. And the staff have never been anything but nice! I also love how quickly I get my order and how hot it is. I do recommend this location.

No matter how hard you try to tell them, they do not know how to not put mustard in my burger! I told them no mustard, and there was still mustard on it! I've had many problems with this whataburger,…

No matter how hard you try to tell them, they do not know how to not put mustard in my burger! I told them no mustard, and there was still mustard on it! I've had many problems with this whataburg…

jeremy kennedy

We go to this whataburger quite often most of the time the food is good the service is good for the most part they had a drain problem with there drink machine it always smells like someone threw up in the lobby not the best smell for hungry people. The young man at the front counter not sure if he still works there but people like him keep people like me coming back ill deal with it to know people out there still try there best he rememebered my order and i hadnt been in a week.

Joe Schultz

Whataburger isn't what it used to be . A cook to order meal that didn't take 18 minutes .Especially when it was pre-ordered for delivery. The cook just started the order when he was finished and had to wait an additional 3 minutes for fries and onion rings because no one had dropped them . There is no sense of urgency. The manager was the cook. And 5 staff at front 1 car in DT 2ncustomers in lobby 3/4 8:45pm

Barely warm burgers! Cheese not even starting to melt. fries are really good and hot! Friendly people. Does Whataburger have a problem with hot meat! The other food is pretty good. Patty melts are …

A little disappointed on this visit. Staff was very friendly - just slow. Tried the chicken sandwich instead of their famous burgers. Not a good choice. When you go to "burger joint", get the burg…

A little disappointed on this visit. Staff was very friendly - just slow. Tried the chicken sandwich instead of their famous burgers. Not a good choice. When you go to "burger joint", ge…

A little disappointed on this visit. staff was very friendly - just slow. Tried the chicken sandwich instead of their famous burgers. Not a good choice. When you go to "burger joint", get the bu…

A little disappointed on this visit. Staff was very friendly - just slow. Tried the chicken sandwich instead of their famous burgers. Not a good choice. When you go to "burger joint", get the …

Typical Whataburger meal - great! Service was extremely slow this night. We drove through the pickup line and it seemed to take forever!

Typical whataburger meal - great! Service was extremely slow this night. We drove through the pickup line and it seemed to take forever!

Typical Whataburger meal - great! service was extremely slow this night. We drove through the pickup line and it seemed to take forever!

Rachel Godfrey

The workers here are usually very nice and friendly. The food is good and my order is usually correct. However, they have GOT to work on how long it takes to get your food. I don’t understand the point of even having a drive through if it takes 30+ minutes to get a couple burgers. I feel like I could sit down at a full service restaurant and be done faster than it takes them to just get you your order. Do better!!

Mitchel Chesne

I recently visited the Whataburger in Terrell, TX and unfortunately, my experience was less than satisfactory. I made it very clear that I have a severe onion allergy and requested that my order be made without onions. However, when I received my food, it was loaded with onions. I had to painstakingly pick them off myself, which was not only inconvenient but also put me at risk for a potential allergic reaction. Overall, I was extremely disappointed with the service at this particular Whataburger location. It is crucial for restaurants to take food allergies seriously and ensure that orders are made correctly to avoid any potential health risks for their customers. I hope that they can improve their attention to detail in the future to prevent similar incidents from happening again.

Went there today for lunch. They took order at 12:04 pm. Did not get until 12:22 pm. Food was not hot. Disgusting. Ordered # 1 combo and # 10 combo. Fries were barely warm. Will not go back to the lo…

Went there today for lunch. They took order at 12:04 pm. Did not get until 12:22 pm. food was not hot. Disgusting. Ordered # 1 combo and # 10 combo. fries were barely warm. Will not go back t…

Went there today for lunch. They took order at 12:04 pm. Did not get until 12:22 pm. Food was not hot. Disgusting. Ordered # 1 combo and # 10 combo. fries were barely warm. Will not go back to the …

Went there today for lunch. They took order at 12:04 pm. Did not get until 12:22 pm. Food was not hot. Disgusting. Ordered # 1 combo and # 10 combo. Fries were barely warm. Will not go back to th…

Forever to get food- only for it to come out cold! I tried this one a while back and it was terrible. I thought I would give it another try. Still terrible!

Forever to get food- only for it to come out cold! I tried this one a while back and it was terrible. I thought I would give it another try. Still terrible!

service was awful. Entered in plain view of the 4 people behind the counter with nobody in line, certainly nobody ahead of me. I waited as the 4 people behind the counter talked amongst themselves,…

Service was awful. Entered in plain view of the 4 people behind the counter with nobody in line, certainly nobody ahead of me. I waited as the 4 people behind the counter talked amongst themselves,…

Service was awful. Entered in plain view of the 4 people behind the counter with nobody in line, certainly nobody ahead of me. I waited as the 4 people behind the counter talked amongst themselves,…

slowest whataburger is Texas! waited for almost 30 minutes for food. would have left, but it was the only restaurant open at midnight.

slowest Whataburger is Texas! waited for almost 30 minutes for food. would have left, but it was the only restaurant open at midnight.

This whataburger just needs to be closed. Just can't get good help. \nPlaced my order thru the app so I could do a quick curbside pickup. I hate any drive thru. Having to repeat your order and then…

This Whataburger has gone completely down the (profanity removed)ter just like everything else in Terrell. The wait in the drive through is at least 25-30 minutes on every single visit and going in…

This is the most ridiculous place and employees are rude and nasty. I got here in line at 10:50 am cars got in behind me the line didn't move I don't to speaker which I was one car away from for over 10 minutes it was 11:02 I ordered my breakfast which the lady was rude and yelled it's past 11 I said I have been waiting in this line since 10:50 she said well what do you want I said my breakfast she then stated not my problem what are you ordering for lunch I said I don't want lunch and there is no way to get out of this line. It is now 11:14 and I am still stuck because they can't get orders out and there is still 4 cars ahead of me . So now I have wasted my whole break plus am now going to be late because they are so incompetent. I have never seen a ruder place in my life. I am now beyond late. My whole Break has been wasted and I am now 10 minutes late. No drive thru should take 35 minutes to get from speaker to drive up to get nothing. Now I am in trouble at work and hungry. You can't tell me that at 11:02 there was no breakfast food left.. Especially when they know they are not orders filled. 11:26 finally passed the drive thru window the lady couldn't even apologize for the inconvenience

Worst service ever. Fries are always cold, and orders are never on time. I've given up on this location

Worst drive thru I have ever experienced. I waited 30+ min. for one breakfast taquito. I won't be going back.

John Belitere

Me and my wife place an order with the app and pulled into the number one slotted parking spot and was told our food would be out by 7:12 and by 7:45 still no food and I go inside and our food just sitting up on the counter and I asked him what the deal was and they tried to hand me that cold food and I told him I didn't want that cold food I wanted fresh cuz it was already 30 or 40 minutes old sitting up there and then I asked him for a refund I didn't want to mess with it and they told me they couldn't refund my money because I had placed an order through the app anyway thank God we have another Whataburgers here in Terrell I'll never go to this one again

Alicia

Refused to take order then told customer they weren't making our order

hungrytin662

I ordered on the app and pulled up to the curbside when I got the notification that my food was ready , waited 15 mins and the store wasn’t busy , walked in and saw my order behind the worker and all of them are just talking not paying attention, food was cold , they need to do better !

David Green

This is the worst deep dish that I've gotten. Looks like the dough didn't rise properly

Stacy Rieders

Me and my husband was dinning in my husband’s hamburger looked like someone stepped on the hamburger fries were cold for mine ask for mustard not any on my hamburger my fries was cold

Dawn Smith

Ordered ahead via the app. When I finally got to the window, I gave my name and person working the window went over and checked my order, which was sitting next to the fry station. The lady put the onion rings in my bag and then I watched as a different employee reached into my bag, took out the apple pie, and placed it on a "dine in" tray. I was asked to pull forward, around to the handicapped parking space, because "we are waiting on your apple pie." Really? So .... my food, that has now been sitting there for 5 minutes, needs to sit there longer while I pull forward and wait? After a few minutes, I went inside and asked them to remake my onion rings, because they were definitely cold now. Then I went back to my car and waited another 5 minutes. The chicken tenders in the kids meal - cold. The apple slices in the kids meal - warm/browning. My Whattaburger - filled with wilting, warm, disgusting lettuce. All because a dine in customer, who was ALREADY gonna sit down for a few minutes anyway, was given my apple pie. Paying just shy of $20 for 2 meals that were left sitting on a counter to get cold/warm is INSANE. Wont happen again. Wont come back to this location.

Edward Silverman

Kinda taking the fast out of fast food more concerned about drive thru orders rather than dining room 3 young men waiting for their food to go to work for over 15 minutes and we waited 10 for a breakfast bowl! Pitiful customer service

Luz Munoz

We went last Friday evening, and I ordered 6 chicken strips and decided to order inside since the drive-thru always takes forever. I asked the gentleman in the front if my order was almost ready, and he said the chicken strips were almost ready. After waiting for what felt like an hour, I decided to get a refund and go home. It feels like the staff is just playing around. They have a lot of employees just walking around, and some go into the managers' office goofing off.

Deb Bergs

I decided to re-write my review because I have given this location chance after chance after chance and they always disappoint. DO NOT get their curbside. No matter what time it gives you, you will wait and wait and wait and generally have to go inside where you will find your order has been sitting on a shelf for probably 20-40 min getting cold. I get curbside at other whataburgers with no issue, food brought out quick, order is right. This morning I ordered biscuits and gravy, they shouldn't even need to cook anything. I checked in at 8:15, ordered at 8:10. At 8:42 I went inside to find out where it was. Yup, sitting there on the shelf, cold. Get out to my car to eat it, and find 1/2 container of gravy and a flat biscuit. Come on! I'm done, too many other choices for my dollars.