Subway

All types of drinks smell like cherry.. And the behaviour is not good

Saad Ahmad

All types of drinks smell like cherry.. And the behaviour is not good

This place sucks, first they almost didn’t have me my order bc I didn’t have my id with me, then when I get home and opened my sandwich it was a lettuce sandwich, just a few pieces of meat.

abigail rubio

This place sucks, first they almost didn’t have me my order bc I didn’t have my id with me, then when I get home and opened my sandwich it was a lettuce sandwich, just a few pieces of meat.

This Subway location is absolutely terrible. There is zero regard for the customer experience, and the management clearly doesn’t care. Requiring ID just to pick up a mobile order is ridiculous and completely out of line with how other locations operate. People are paying in advance and still being denied their food unless they show ID — it makes no sense and feels like a scam. We, as customers and members of this community, deserve better. We need to speak up and hold businesses like this accountable. I urge others to avoid this location and report these shady practices until real changes are made.

I would never recommend this Subway location. If you place an order online and come to pick it up, even with a valid receipt, they demand to verify your full name, date of birth, and address before handing over your food. This is completely unreasonable for a prepaid sandwich order. It’s invasive, unnecessary, and not standard policy at other Subway locations. Until this practice changes, I strongly suggest avoiding this store altogether

Ordered 2 sandwiches, chips and a drink from here and I picked up my order and it’s a brown bag of 4 protein shake bottles. I’m BEYOND furious ! Never had an issue with this place before but this is ridiculous. This place SUCKS !

I’m absolutely disgusted with my recent experience at Subway. I placed a mobile order using my own phone, yet when I arrived to pick it up, the associate refused to give me my order because I didn’t have ID. I have never experienced anything like this before. Why would you need public identification to pick up a sandwich I paid for on my own device? Even Uber Eats drivers don’t ask for ID unless it involves alcohol. This was a promotion encouraging customers to “order ahead, skip the line, and scan the QR code”—but apparently, that still requires you to prove your identity, as if you’re stealing a sandwich. To make matters worse, the associate refunded my mobile order, only for me to have to repurchase the exact same sandwich in-store. This makes absolutely no sense and defeats the whole purpose of mobile ordering. This experience was beyond frustrating, and I intend to escalate it further. My neighborhood Subway is now officially on my do-not-recommend list—zero stars.

I am extremely disappointed with the service at the Subway located at 573 Uniondale Ave, Uniondale, NY 11553, and I will no longer be ordering from this location in the future. I placed a mobile order through the official Subway app, expecting a quick and convenient pickup experience — as advertised. However, upon arrival, I was told I could not receive my order unless I presented a valid ID. I’ve never heard of such a policy being applied to a standard sandwich pickup, especially when the order was placed and paid for directly through the app on my personal device. There was no mention during the ordering process that ID would be required, nor is this a widely practiced policy at other Subway locations or similar food establishments. Even third-party services like Uber Eats or DoorDash only ask for ID in the case of alcohol — which Subway does not serve. What made this experience worse was how dismissively it was handled. My order was canceled and refunded, only for me to be told I could repurchase the exact same meal in-store. This process wasted my time, caused unnecessary frustration, and completely defeated the purpose of using mobile ordering — which is supposed to be convenient and efficient. After checking recent online reviews, I noticed I’m far from the only person who has experienced this exact issue at this location. It's clear this is a recurring problem, and despite multiple complaints, management has done nothing to correct it. This suggests a troubling pattern of poor service and possibly even deceptive practices. It appears this location may be intentionally making it difficult to pick up mobile orders, possibly to force customers into reordering and repaying in-store. If true, that would be unethical and deeply disappointing. This location no longer reflects the quality or convenience that Subway promotes as a brand. I will be filing a formal complaint with the Nassau County Better Business Bureau and encouraging others in the community to avoid this location until they correct their policies and prioritize customer experience. Subway Corporate should seriously consider reviewing the operations of this franchise. Customers deserve transparency, fairness, and basic respect — not to be treated as if they're doing something wrong for simply using the app the way it was intended.

I wouldn’t recommend this Subway to anyone. I ordered online, paid in advance, and showed up with my receipt — but they still refused to give me my food unless I confirmed my full name, date of birth, and address. That’s way too much just to pick up a sandwich. Totally unnecessary and not how other Subway locations operate. Save yourself the hassle and go somewhere else.

The lady was SO rude. she messed up my sandwich and had an attitude about it. burned my sandwich then tried to make me pay twice for it to be made again. the cookie is rock hard and the sandwich was horrible. never going back or supporting subway ever again.

Rude, purposely only gave me a little bit of meat. Like im not paying for it.

Giving one because can’t give less!! The man is very rude, even when I had my phone showing him my order, he made me go back to my car to get my ID. No polite at all.

I went to the Subway on Uniondale Ave in Uniondale, initially. I presented my phone for the T-Mobile Tuesday promotion. The manager on duty refused to honor it. She said that the owner has chosen to not participate in this promotion because they are a franchise store...not a corporate store. I'm wondering how a customer is supposed to know this from the outside. I am really tired of franchisees shirking their responsibility to the public. They are often badly run and it seems like customer service is not on the list of priorities. I will never visit this location again. I called up the Subway in North Merrick on Jerusalem Ave. They honored the promotion and were very pleasant and accommodating.

Does NOT take coupons I am very dissatisfied with the service I got. I ordered my sandwich and it was only when I got to the register that they told me that they do not take coupons. a coupon of which cost me about $5 in credits. Why do they advertise on a service if they are not going to honor the coupons. I will not visit this place again

Service was not very nice, why do you have to show ID to buy a sandwich makes no sense. Sure it’s policy but it’s not alcohol.

Worst subways ever thats all i have to say. I will never go here again. I will be surprised if they last 2 more months. The subways in North merrick is 10x better. Way better service and they take coupons and they didnt discount the BBQ sauce also there sandwiches are way more filling totally worth it. Will never go to the uniondale and i am a uniondale resident of 10 years here. The other owners where better. If i could i would give negative stars.

naz “sun”

Rude, purposely only gave me a little bit of meat. Like im not paying for it.

Darrion Cole

Ordered 2 sandwiches, chips and a drink from here and I picked up my order and it’s a brown bag of 4 protein shake bottles. I’m BEYOND furious ! Never had an issue with this place before but this is ridiculous. This place SUCKS !

Rashad Vick

This Subway location is absolutely terrible. There is zero regard for the customer experience, and the management clearly doesn’t care. Requiring ID just to pick up a mobile order is ridiculous and completely out of line with how other locations operate. People are paying in advance and still being denied their food unless they show ID — it makes no sense and feels like a scam. We, as customers and members of this community, deserve better. We need to speak up and hold businesses like this accountable. I urge others to avoid this location and report these shady practices until real changes are made.

Bri The B

I wouldn’t recommend this Subway to anyone. I ordered online, paid in advance, and showed up with my receipt — but they still refused to give me my food unless I confirmed my full name, date of birth, and address. That’s way too much just to pick up a sandwich. Totally unnecessary and not how other Subway locations operate. Save yourself the hassle and go somewhere else.

E Lyman

I would never recommend this Subway location. If you place an order online and come to pick it up, even with a valid receipt, they demand to verify your full name, date of birth, and address before handing over your food. This is completely unreasonable for a prepaid sandwich order. It’s invasive, unnecessary, and not standard policy at other Subway locations. Until this practice changes, I strongly suggest avoiding this store altogether

Kashawn R.

I am extremely disappointed with the service at the Subway located at 573 Uniondale Ave, Uniondale, NY 11553, and I will no longer be ordering from this location in the future. I placed a mobile order through the official Subway app, expecting a quick and convenient pickup experience — as advertised. However, upon arrival, I was told I could not receive my order unless I presented a valid ID. I’ve never heard of such a policy being applied to a standard sandwich pickup, especially when the order was placed and paid for directly through the app on my personal device. There was no mention during the ordering process that ID would be required, nor is this a widely practiced policy at other Subway locations or similar food establishments. Even third-party services like Uber Eats or DoorDash only ask for ID in the case of alcohol — which Subway does not serve. What made this experience worse was how dismissively it was handled. My order was canceled and refunded, only for me to be told I could repurchase the exact same meal in-store. This process wasted my time, caused unnecessary frustration, and completely defeated the purpose of using mobile ordering — which is supposed to be convenient and efficient. After checking recent online reviews, I noticed I’m far from the only person who has experienced this exact issue at this location. It's clear this is a recurring problem, and despite multiple complaints, management has done nothing to correct it. This suggests a troubling pattern of poor service and possibly even deceptive practices. It appears this location may be intentionally making it difficult to pick up mobile orders, possibly to force customers into reordering and repaying in-store. If true, that would be unethical and deeply disappointing. This location no longer reflects the quality or convenience that Subway promotes as a brand. I will be filing a formal complaint with the Nassau County Better Business Bureau and encouraging others in the community to avoid this location until they correct their policies and prioritize customer experience. Subway Corporate should seriously consider reviewing the operations of this franchise. Customers deserve transparency, fairness, and basic respect — not to be treated as if they're doing something wrong for simply using the app the way it was intended.

Kashawn R’ (Kash)

I’m absolutely disgusted with my recent experience at Subway. I placed a mobile order using my own phone, yet when I arrived to pick it up, the associate refused to give me my order because I didn’t have ID. I have never experienced anything like this before. Why would you need public identification to pick up a sandwich I paid for on my own device? Even Uber Eats drivers don’t ask for ID unless it involves alcohol. This was a promotion encouraging customers to “order ahead, skip the line, and scan the QR code”—but apparently, that still requires you to prove your identity, as if you’re stealing a sandwich. To make matters worse, the associate refunded my mobile order, only for me to have to repurchase the exact same sandwich in-store. This makes absolutely no sense and defeats the whole purpose of mobile ordering. This experience was beyond frustrating, and I intend to escalate it further. My neighborhood Subway is now officially on my do-not-recommend list—zero stars.

Maison Reese

The lady was SO rude. she messed up my sandwich and had an attitude about it. burned my sandwich then tried to make me pay twice for it to be made again. the cookie is rock hard and the sandwich was horrible. never going back or supporting subway ever again.

Sila

Service was not very nice, why do you have to show ID to buy a sandwich makes no sense. Sure it’s policy but it’s not alcohol.

elizabeth lebron

Giving one because can’t give less!! The man is very rude, even when I had my phone showing him my order, he made me go back to my car to get my ID. No polite at all.

Daquasia Thomas

Worst subways ever thats all i have to say. I will never go here again. I will be surprised if they last 2 more months. The subways in North merrick is 10x better. Way better service and they take coupons and they didnt discount the BBQ sauce also there sandwiches are way more filling totally worth it. Will never go to the uniondale and i am a uniondale resident of 10 years here. The other owners where better. If i could i would give negative stars.

Rahs Zatar

Does NOT take coupons I am very dissatisfied with the service I got. I ordered my sandwich and it was only when I got to the register that they told me that they do not take coupons. a coupon of which cost me about $5 in credits. Why do they advertise on a service if they are not going to honor the coupons. I will not visit this place again

david pierre

I went to the Subway on Uniondale Ave in Uniondale, initially. I presented my phone for the T-Mobile Tuesday promotion. The manager on duty refused to honor it. She said that the owner has chosen to not participate in this promotion because they are a franchise store...not a corporate store. I'm wondering how a customer is supposed to know this from the outside. I am really tired of franchisees shirking their responsibility to the public. They are often badly run and it seems like customer service is not on the list of priorities. I will never visit this location again. I called up the Subway in North Merrick on Jerusalem Ave. They honored the promotion and were very pleasant and accommodating.