Bay & Goodman

Lou Arena

Just ordered a large pepperoni pizza. Great dough, nice outer crunch and soft easy chew on the inside. Delicious sauce, cheese and cup and char pepperoni. Memories of the original in Rochester. I lived 3 blocks away. Definitely found our new go to pizza place.

Update: they did call to make it right and so I will increase my rating slightly. I am happy to give an even better rating once their menu is consistent with what they actually charge and offer. Today I called and placed an order for pickup. 1 buffalo chicken pizza that is supposed to be served with a side of bleu cheese dressing, and an order of chicken fingers and fries with a side of buffalo. When I ordered they said that the chicken fingers did not come with fries, despite what it says on their online menu. Their online menu also states a “generous”amount of chicken fingers. My parents picked up the order and came to my house with the food. We were charged $13.44 for barely 3 chicken tenders and $6.10 for this little bit of fries. Note that they are in the same box, and also the online price for the combo is $12.99. Lastly, we were not given a side of Bleu cheese dressing with the buffalo chicken pizza. This location has not been open for that long to excuse these sorts of discrepancies i.e old menu, inflation increases, etc.

Samantha Mandabach

Update: they did call to make it right and so I will increase my rating slightly. I am happy to give an even better rating once their menu is consistent with what they actually charge and offer. Today I called and placed an order for pickup. 1 buffalo chicken pizza that is supposed to be served with a side of bleu cheese dressing, and an order of chicken fingers and fries with a side of buffalo. When I ordered they said that the chicken fingers did not come with fries, despite what it says on their online menu. Their online menu also states a “generous”amount of chicken fingers. My parents picked up the order and came to my house with the food. We were charged $13.44 for barely 3 chicken tenders and $6.10 for this little bit of fries. Note that they are in the same box, and also the online price for the combo is $12.99. Lastly, we were not given a side of Bleu cheese dressing with the buffalo chicken pizza. This location has not been open for that long to excuse these sorts of discrepancies i.e old menu, inflation increases, etc.

B&G management. Support your staff!!! We ordered delivery Thursday and it was great delicious and quick delivery. We ordered tonight,Sunday, they said no delivery so we ordered pickup at 6 they said 45 minutes. Walked in at 6:45 and lots af mad customers and lost employees. Clearly understaffed. Plus multiple people coming in to fix their orders. I waited over an additional half hour after arriving, I was a lucky one, pizza and wings were undercooked. I still believe in the excellent food, they are obviously struggling with staff, like lots of us. Owners and managers need to be onsite until they're more experienced and fully staffed.

Mark Byassee

B&G management. Support your staff!!! We ordered delivery Thursday and it was great delicious and quick delivery. We ordered tonight,Sunday, they said no delivery so we ordered pickup at 6 they said 45 minutes. Walked in at 6:45 and lots af mad customers and lost employees. Clearly understaffed. Plus multiple people coming in to fix their orders. I waited over an additional half hour after arriving, I was a lucky one, pizza and wings were undercooked. I still believe in the excellent food, they are obviously struggling with staff, like lots of us. Owners and managers need to be onsite until they're more experienced and fully staffed.

Love the pizza but the service is awful. Ordered delivery last week. An hour after it was supposed to be ready I kept checking the tracker and there is no update. I then call multiple times, no answer. I then get a message from the driver that the restaurant is closed when they arrive! And this is well before the advertised closing time. No communication from them otherwise. I eventually got my money back. But very poor business practice. Too bad because the pizza is very good.

My husband and I love the food here, so it’s greatly disappointed us that the last two times we have ordered, our order has been an hour or more late (for pick up). We order ahead online and when we go to pick it up, including today, they have every excuse for why they couldn’t have it ready on time. The last time I was in, they also did not wear gloves. Which I hope has changed. It seems like there needs to be serious staff training and management needs to be more involved. We want to continue supporting this place, as we don’t have many options out here. But, we will go elsewhere if needed.

Food is good but service is not impressive this place seems poorly run. I ordered a pizza there and was the only customer getting a pizza made. When I got home the pizza was made wong. There were three guys standing around it and nobody noticed they read the ticket wrong. Talk about not paying attention. They made up for it by making a new one and letting me keep both. Pizza was good. I was willing to give them another shot and was about to order during football but they're not open. What pizza place isn't open around noon on a sunday for the football pizza rush? The other local pizza places are very busy for bills games. Big missed opportunity there for them. I was thinking about ordering a few months later but was disappointed when I went online to use a coupon or special but they still haven't updated the website for this despite it saying "coming soon" for along time. So I just ordered somewhere else. Other reviews are concerning as well. These guys just don't know what they're doing hopefully they put the effort in to turn it around before it's too late. There's a lot of pizza options within a mile so gotta correct issues quickly.

Seth

Food is good but service is not impressive this place seems poorly run. I ordered a pizza there and was the only customer getting a pizza made. When I got home the pizza was made wong. There were three guys standing around it and nobody noticed they read the ticket wrong. Talk about not paying attention. They made up for it by making a new one and letting me keep both. Pizza was good. I was willing to give them another shot and was about to order during football but they're not open. What pizza place isn't open around noon on a sunday for the football pizza rush? The other local pizza places are very busy for bills games. Big missed opportunity there for them. I was thinking about ordering a few months later but was disappointed when I went online to use a coupon or special but they still haven't updated the website for this despite it saying "coming soon" for along time. So I just ordered somewhere else. Other reviews are concerning as well. These guys just don't know what they're doing hopefully they put the effort in to turn it around before it's too late. There's a lot of pizza options within a mile so gotta correct issues quickly.

Bastian Domajnko

Love the pizza but the service is awful. Ordered delivery last week. An hour after it was supposed to be ready I kept checking the tracker and there is no update. I then call multiple times, no answer. I then get a message from the driver that the restaurant is closed when they arrive! And this is well before the advertised closing time. No communication from them otherwise. I eventually got my money back. But very poor business practice. Too bad because the pizza is very good.

Kelsey Page

My husband and I love the food here, so it’s greatly disappointed us that the last two times we have ordered, our order has been an hour or more late (for pick up). We order ahead online and when we go to pick it up, including today, they have every excuse for why they couldn’t have it ready on time. The last time I was in, they also did not wear gloves. Which I hope has changed. It seems like there needs to be serious staff training and management needs to be more involved. We want to continue supporting this place, as we don’t have many options out here. But, we will go elsewhere if needed.

David Drons

Ok pizza. Slices are a little on the small side. Service has been widely varied, most recent visit was the final straw i got completely ignored as the guy stirred the sauce if he can't be bothered to say "ill be with you in a few " how carefully will he cook my food.

Most of this pizza was inedible and saw the trash can. I felt like Chevy Chase eating a burnt turkey with all of the chewing I did. We called asking for a credit for a future pizza after paying over $40 for a large pizza and wings. We were offered to drive back or take $5. We live in Macedon. We will not be coming back here when we can cook pizza better than this at home! Even Digiornos is better than this. Disappointed. Apparently the Rochester location is better but I’ll stick with Mark’s around the corner.

Michael Neelin

Most of this pizza was inedible and saw the trash can. I felt like Chevy Chase eating a burnt turkey with all of the chewing I did. We called asking for a credit for a future pizza after paying over $40 for a large pizza and wings. We were offered to drive back or take $5. We live in Macedon. We will not be coming back here when we can cook pizza better than this at home! Even Digiornos is better than this. Disappointed. Apparently the Rochester location is better but I’ll stick with Mark’s around the corner.

Gross! staff was handling ready to eat food without gloves right out in the open. There was an obvious dont care attitude from the staff moving around like slugs. They appear to be cooking one thing at a time and taking as many slow steps as possible. As a 25 year food service veteran it was painful to watch. It was not busy. Maybe 2 orders hanging. I sat there for 20 min for an order that i called ahead for an 90 min earlier. Pizza had black char grit all over the bottom. Cheeseburger plate was meh at best. No flavor maybe had meat sauce on it? Couldn't really tell. I wouldn't consider 2.5 chicken fingers to be a generous helping as the menu describes, the hot sauce was mostly oil. Positives, French fries were decent, guy on the phone was polite. I usually try not leave negative reviews and just vote with my wallet but this was particularly bad and would hate to see my neighbors waste there money.

Very disappointed. I called and spoke to a person to have a pizza scheduled at a specific time for my son's birthday party. Paid for it over the phone with tip and everything. Day of the party and the pizza doesn't show up. After multiple phone calls attempts we finally get though and are told no one showed up at that morning and the ovens were never turned on. Earliest they could get the pizza to us was an hour after the original time. Since I already paid for it we decided to go ahead. And since I was counting on this for the party I really had no other choice. That hour comes and goes and still no pizza. I get a phone call saying they're willing to give me 2 free 2 liters for the trouble and the pizza should be there soon. Party was supposed to end at 4 and the pizza doesn't arrive until. 3:45(original time was supposed to be 2:30). And to top it all off the bottom of the pizza was burnt. Super frustrating and super disappointed. Thankfully the party guests didn't have time constraints and we were able to make the best of it but ultimately this was not ok and very unprofessional. 2 free 2 liters is a bit of a joke after being almost an hour and a half late and only after we called multiple times. The pizza itself looked promising to be good if it wasn't burnt.

Ordered at 715 cancelled my order at 815. Didn't deliver, zero communication about what happened. Haven't gotten a refund yet. Do not order from these guys they are an unreliable business.

Ordered 4 items and only received two. Charged full amount. Was lied to by manager who said two would be refunded. Of the two items received both were subpar. You have choices don’t waste your money here you will be ripped off. Management that lies and steals, poor quality of food and lousy service stay away from this place.

Order took over 80 min to deliver Pizza was not good at all. My wife ordered a cheeseburger plate that was tasteless, and they forgot the mac salad. I'm 63 years old and used to hang out and eat at the original Bay-Goodman pizza place, best pizza in Rochester. This place is a disgrace to the Marino name.

Do not order from here. We ordered and they canceled the order after we waited 1.5 hours. They don’t answer their phone. They never gave us a reason or explanation. I will never order from this place again.

Waited an hour and 15 minutes. Check the tracker and it was cancelled . No call no text. Then I call the store. No answer. Wonderful.

staff doesn't know how to handle orders when its busy, rude reaction when asked for a refund, multi hour wait after waiting a half hour to arrive, food is sub par at best on a good day. would recommend to not eat here for anyone's own good far better places around than this dump! employees do not wear gloves handling food, and to cap it off there was a hair in my sub

Sandy Perry

Do not order from here. We ordered and they canceled the order after we waited 1.5 hours. They don’t answer their phone. They never gave us a reason or explanation. I will never order from this place again.

greg wolfe

Waited an hour and 15 minutes. Check the tracker and it was cancelled . No call no text. Then I call the store. No answer. Wonderful.

Jameson Dunshie

Ordered at 715 cancelled my order at 815. Didn't deliver, zero communication about what happened. Haven't gotten a refund yet. Do not order from these guys they are an unreliable business.

Kurt Kumpf

Ordered 4 items and only received two. Charged full amount. Was lied to by manager who said two would be refunded. Of the two items received both were subpar. You have choices don’t waste your money here you will be ripped off. Management that lies and steals, poor quality of food and lousy service stay away from this place.

C Moore

Gross! staff was handling ready to eat food without gloves right out in the open. There was an obvious dont care attitude from the staff moving around like slugs. They appear to be cooking one thing at a time and taking as many slow steps as possible. As a 25 year food service veteran it was painful to watch. It was not busy. Maybe 2 orders hanging. I sat there for 20 min for an order that i called ahead for an 90 min earlier. Pizza had black char grit all over the bottom. Cheeseburger plate was meh at best. No flavor maybe had meat sauce on it? Couldn't really tell. I wouldn't consider 2.5 chicken fingers to be a generous helping as the menu describes, the hot sauce was mostly oil. Positives, French fries were decent, guy on the phone was polite. I usually try not leave negative reviews and just vote with my wallet but this was particularly bad and would hate to see my neighbors waste there money.

Sabrina Teal

Very disappointed. I called and spoke to a person to have a pizza scheduled at a specific time for my son's birthday party. Paid for it over the phone with tip and everything. Day of the party and the pizza doesn't show up. After multiple phone calls attempts we finally get though and are told no one showed up at that morning and the ovens were never turned on. Earliest they could get the pizza to us was an hour after the original time. Since I already paid for it we decided to go ahead. And since I was counting on this for the party I really had no other choice. That hour comes and goes and still no pizza. I get a phone call saying they're willing to give me 2 free 2 liters for the trouble and the pizza should be there soon. Party was supposed to end at 4 and the pizza doesn't arrive until. 3:45(original time was supposed to be 2:30). And to top it all off the bottom of the pizza was burnt. Super frustrating and super disappointed. Thankfully the party guests didn't have time constraints and we were able to make the best of it but ultimately this was not ok and very unprofessional. 2 free 2 liters is a bit of a joke after being almost an hour and a half late and only after we called multiple times. The pizza itself looked promising to be good if it wasn't burnt.

Tom Giuliani

Order took over 80 min to deliver Pizza was not good at all. My wife ordered a cheeseburger plate that was tasteless, and they forgot the mac salad. I'm 63 years old and used to hang out and eat at the original Bay-Goodman pizza place, best pizza in Rochester. This place is a disgrace to the Marino name.

Jared Boughton

staff doesn't know how to handle orders when its busy, rude reaction when asked for a refund, multi hour wait after waiting a half hour to arrive, food is sub par at best on a good day. would recommend to not eat here for anyone's own good far better places around than this dump! employees do not wear gloves handling food, and to cap it off there was a hair in my sub