Papa John's

J L

We made a call in order and a fresh pizza was made in less than 20 minutes. The pizza and garlic spread were delicious. The facility was mostly clean, just some crumbs and dirt in between tiles and in the corner.

A measly $80 for two “large” pizzas and 6 wings, cheese missing on a sig amount one AND no meat on one of them (which was charged and was specifically added as per sticker/reciept), no way to rate or contact anyone since their app you must use and DoorDash do not even register the order, remembering that this is a regular occurrence every time I order from there…priceless.

Bryan Stephens

A measly $80 for two “large” pizzas and 6 wings, cheese missing on a sig amount one AND no meat on one of them (which was charged and was specifically added as per sticker/reciept), no way to rate or contact anyone since their app you must use and DoorDash do not even register the order, remembering that this is a regular occurrence every time I order from there…priceless.

This is the 2nd time in a row that I've been to this location and paid extra for pizza sauce to get sour, tangy sauce that has obviously gone bad or been sealed up while too warm or something. Once was an accident but twice makes me think they aren’t training people correctly. As for the pizza itself, I can't believe there is a $3 upcharge for garlic parmesan crust.

Callie Stout

This is the 2nd time in a row that I've been to this location and paid extra for pizza sauce to get sour, tangy sauce that has obviously gone bad or been sealed up while too warm or something. Once was an accident but twice makes me think they aren’t training people correctly. As for the pizza itself, I can't believe there is a $3 upcharge for garlic parmesan crust.

Matthew Haynes

If you order delivery it will be handed off to some random door dasher, the pizza won't be sealed, and they won't even ring the door bell. Luckily we had a camera that alerted us to a package! They dumped it on the porch and ran

Made my order online. Realized 5 minutes later I didn’t sub the garlic sauce for ranch. Called, and was told not a problem, it would be fixed. Awesome. No biggie. Pizza arrives. No ranch. Garlic sauce. Then I’m told he misunderstood me. THEN I’m told thin slice somehow doesn’t even warrant a sauce to begin with. It was like talking to a piece of communion bread. I don’t know who the “manager” was I spoke with but Jesus. Get the guy some training. Went to eat, and the square cut, as requested, AS PRINTED ON THE BOX, wasn’t done. Try to call back and nope. Keeps picking up the line, hitting a button, and keeping me on hold. Maybe I went “last in line” and nobody cared because I used rewards to pay for part of it? They’re rewards for a reason. It’s because I frequent the franchise. Stop hiring kids and expecting them to manage without any training. Back to corporate with feedback.

After a horrible experience with having to wait 2 hours for pizza a few weeks ago we decided we would give them a 2nd chance. That was a big mistake. We received our pizza's on time but they were smashed, soggy and cold. We called and they told them what was going on and they proceeded to hang up. We took the pizza's back to get our money back and they then proceeded to call the cops on us for no reason. We will never order from here again. I hope it gets shut down, because obviously they have no understanding of customer service.

3rd time they ha e forgotten items on orders. Use to be good place...going down hill. Time to move on... Update 7/3/2019 I went ahead and gave them another shot and didn't receive sauce and got a nice dropped pizza to boot. 😞

Order online but it said 80-90 minutes. So I called to change it to pickup but they never answer. So much crust on a medium 2 topping and it wasn't as good as i remembered. Over heard they don't answer the phone if there too busy.

David Whigham

Made my order online. Realized 5 minutes later I didn’t sub the garlic sauce for ranch. Called, and was told not a problem, it would be fixed. Awesome. No biggie. Pizza arrives. No ranch. Garlic sauce. Then I’m told he misunderstood me. THEN I’m told thin slice somehow doesn’t even warrant a sauce to begin with. It was like talking to a piece of communion bread. I don’t know who the “manager” was I spoke with but Jesus. Get the guy some training. Went to eat, and the square cut, as requested, AS PRINTED ON THE BOX, wasn’t done. Try to call back and nope. Keeps picking up the line, hitting a button, and keeping me on hold. Maybe I went “last in line” and nobody cared because I used rewards to pay for part of it? They’re rewards for a reason. It’s because I frequent the franchise. Stop hiring kids and expecting them to manage without any training. Back to corporate with feedback.

Corey Basquez

After a horrible experience with having to wait 2 hours for pizza a few weeks ago we decided we would give them a 2nd chance. That was a big mistake. We received our pizza's on time but they were smashed, soggy and cold. We called and they told them what was going on and they proceeded to hang up. We took the pizza's back to get our money back and they then proceeded to call the cops on us for no reason. We will never order from here again. I hope it gets shut down, because obviously they have no understanding of customer service.

Denny Arnold

3rd time they ha e forgotten items on orders. Use to be good place...going down hill. Time to move on... Update 7/3/2019 I went ahead and gave them another shot and didn't receive sauce and got a nice dropped pizza to boot. 😞

Angel S. Sr.

Order online but it said 80-90 minutes. So I called to change it to pickup but they never answer. So much crust on a medium 2 topping and it wasn't as good as i remembered. Over heard they don't answer the phone if there too busy.

If I could give a ZERO I would. I did a online order with 3 toppings on each pizza, and paid for the toppings only came with 1 on each! They even had the wrong crust! When I called the mgr, she told me oh well not our problem! Never using Papa Johns again!!!! Worst customer service ever!!!!

My husband ordered 3 boxes of pizza and the olives tasted like crap I'm spitted it out after one bite of the pizza we called up there well me and my husband won't be ordering from that one again t

I ordered a special and one pizza was pepperoni and added jalapeños to one half of it. Instead I received a pizza with half a side of pepperoni and half a side of jalapeños. I reached out to Papa John’s and the response from “Keith Woodley” said “Sorry we messed up. Next time you order we will give a discount”. I can get a discount by using any of the coupons they are constantly offering. I just wanted what I paid for or my money back. They only wanted me to spend more money. Why would I spend more money with a place that messed up my order. It was an insult. I emailed back right after receiving Keith’s “apology” and still have not received a reply from Keith after 60 days. If you screwed up my order and will not refund the money, why would I ever trust that restaurant again and place another order? I choose to spend my money at places I like not trash dumps like this Papa John’s. Skip this place and try some of the other pizza restaurants in Weatherford.

Worst experience ever. Ordered pizza for delivery, after about 1.5 hours of waiting we contacted the store to get an eta. The driver then called bc they were lost. They were no where close to where we lived so we had to meet them. Pizza was cold by the time we got it so we called the store. Wouldn't connect us with a manager, they hung up on us so we went to the store. They acted like it was not a big deal, could care less if pizza was cold or that we had to meet the driver & then drive across town to fix the issue. Didn't even get to talk to the manager at the store. They didn't offer to remake the pizza or anything. They need a new staff and a new manager!

Ordered multiple things from here through the app. Accidentally put pay for cash so I called THIS store to tell them I made a mistake and paid for my order over the phone with a card. It took money from my bank. They use DoorDash to deliver and SOMEHOW it never showed up that we paid. So DoorDash shows up, and I called to talk to THIS store, which i called and paid through, and they were rude and snotty. She told me that it wasn't showing up on her end so I'd have to pay again. She tried to get a manager to come to the phone to help and the manager refused and was telling the girl on the phone what to say. Extremely disappointed and will not be back or order here again.

The so called manager took my call and would not give me her name! It’s 7 pm on Friday night on the 22nd of September they messed up my order and take zero responsibility for it. Saying door dash made the error. The stand in manager blamed everyone else but Papa John’s. They were so rude beware cause we will have waited 2 hours for our pizza and we tipped and paid CASH BEWARE BEWARE BEWARE

I recently had a terrible experience with an online order from this store. My card was charged through the app, but when I went to the store to pick up my order, I was told there was an issue. I chose the cash option to avoid further confusion and spoke with someone at the customer service phone number provided. Despite trying to reach out multiple times, my calls went unanswered. When I finally got a hold of someone, the representative at the store was unhelpful and dismissive, leaving me waiting for an hour without resolving my issue. In the end, they simply told me there was nothing they could do. This was the most frustrating and unprofessional customer service experience I’ve ever had. I will never return to this store or order from them again. Their handling of the situation was rude and unacceptable.

If it was possible to give 0 stars I would. The manager here is a crook! We ordered pizza/bread sticks, paid a delivery fee and tipped the driver online. Pizza showed up over an hour later than we were told, the driver left it on the door step and didn’t bother to even ring the door bell and didn’t deliver one of the items. When we called to see if we could get the item. We were told we would have to come and get it. I asked for a refund on the item and was told they don’t do that. Then he hung up on me, when I called back (now quite upset) he refused to refund the cost of the undelivered item again and hung up while laughing at me. Super poor customer service, super disappointed! Think twice before spending your money here!

A driver named grace delivered pizza to me and my friend at the red roof inn Total price of the pizza was $47.90 we had a $100 bill that we gave to the front desk clerk to break into 20's we gave her $60 for payment which she didn't even know how to basic math in her head we had to do the change back total for her which was $12.10. We verbally told her we would split the change back down the middle we took six and we gave her $6.10 for the tip. During that time she picked up the other 2 -20 dollar bills off the counter next to the pizzas she had no business doing especially after payment was made and tip was verified. We called papa johns and spoke to whoever in charge he wouldn't give a name and after expressing the situation all he could do is pretty much say it was our fault and the driver said we gave it to her which is false other wise why would we be calling very upset?? The drivers name is grace be careful were taking care of the situation.

Shartington Chadsworthy

My husband ordered 3 boxes of pizza and the olives tasted like crap I'm spitted it out after one bite of the pizza we called up there well me and my husband won't be ordering from that one again t

Randall Mason

I ordered a special and one pizza was pepperoni and added jalapeños to one half of it. Instead I received a pizza with half a side of pepperoni and half a side of jalapeños. I reached out to Papa John’s and the response from “Keith Woodley” said “Sorry we messed up. Next time you order we will give a discount”. I can get a discount by using any of the coupons they are constantly offering. I just wanted what I paid for or my money back. They only wanted me to spend more money. Why would I spend more money with a place that messed up my order. It was an insult. I emailed back right after receiving Keith’s “apology” and still have not received a reply from Keith after 60 days. If you screwed up my order and will not refund the money, why would I ever trust that restaurant again and place another order? I choose to spend my money at places I like not trash dumps like this Papa John’s. Skip this place and try some of the other pizza restaurants in Weatherford.

Allixter

Ordered multiple things from here through the app. Accidentally put pay for cash so I called THIS store to tell them I made a mistake and paid for my order over the phone with a card. It took money from my bank. They use DoorDash to deliver and SOMEHOW it never showed up that we paid. So DoorDash shows up, and I called to talk to THIS store, which i called and paid through, and they were rude and snotty. She told me that it wasn't showing up on her end so I'd have to pay again. She tried to get a manager to come to the phone to help and the manager refused and was telling the girl on the phone what to say. Extremely disappointed and will not be back or order here again.

laura gary

Worst experience ever. Ordered pizza for delivery, after about 1.5 hours of waiting we contacted the store to get an eta. The driver then called bc they were lost. They were no where close to where we lived so we had to meet them. Pizza was cold by the time we got it so we called the store. Wouldn't connect us with a manager, they hung up on us so we went to the store. They acted like it was not a big deal, could care less if pizza was cold or that we had to meet the driver & then drive across town to fix the issue. Didn't even get to talk to the manager at the store. They didn't offer to remake the pizza or anything. They need a new staff and a new manager!

Julie Lee

The so called manager took my call and would not give me her name! It’s 7 pm on Friday night on the 22nd of September they messed up my order and take zero responsibility for it. Saying door dash made the error. The stand in manager blamed everyone else but Papa John’s. They were so rude beware cause we will have waited 2 hours for our pizza and we tipped and paid CASH BEWARE BEWARE BEWARE

Lovey S

I recently had a terrible experience with an online order from this store. My card was charged through the app, but when I went to the store to pick up my order, I was told there was an issue. I chose the cash option to avoid further confusion and spoke with someone at the customer service phone number provided. Despite trying to reach out multiple times, my calls went unanswered. When I finally got a hold of someone, the representative at the store was unhelpful and dismissive, leaving me waiting for an hour without resolving my issue. In the end, they simply told me there was nothing they could do. This was the most frustrating and unprofessional customer service experience I’ve ever had. I will never return to this store or order from them again. Their handling of the situation was rude and unacceptable.

Aaron Lewis

If it was possible to give 0 stars I would. The manager here is a crook! We ordered pizza/bread sticks, paid a delivery fee and tipped the driver online. Pizza showed up over an hour later than we were told, the driver left it on the door step and didn’t bother to even ring the door bell and didn’t deliver one of the items. When we called to see if we could get the item. We were told we would have to come and get it. I asked for a refund on the item and was told they don’t do that. Then he hung up on me, when I called back (now quite upset) he refused to refund the cost of the undelivered item again and hung up while laughing at me. Super poor customer service, super disappointed! Think twice before spending your money here!