Wingstop

Good food but the service varies from great to poor. Pretty inconsistent.

Not extremely terrible. Service was okay. Although when I walked in, nobody greeted for at least 60 seconds of me sitting at the counter. A polite “we’ll be right with you” would’ve sufficed, instead they all just looked at me. Our fries were a very dark brown color, and not seasoned that well. My boneless wings were great. My mom order bone in lemon pepper and mild, and only got lemon pepper. I may give them another chance but not anytime soon.

Customer service isn’t that great. I order food and they tell you it will be a certain amount of time so I show up to pick up a little after they tell me it would be ready and still end up waiting 10 minutes for my food. The quality of the food is pretty good so no complaints there. Just wish the service was better and they would quote accurate times

Customers are paying a premium for food these days and the fries I got were garbage. Not sure why you would think these were ok to send out on DoorDash but you guys suck

The root beer was good flat,so I tryed the orange also flat.. we brought our food home. And there is much oil in at the bottom of his wings. That's all oil!

Steve Willis

Customers are paying a premium for food these days and the fries I got were garbage. Not sure why you would think these were ok to send out on DoorDash but you guys suck

Csthy

The root beer was good flat,so I tryed the orange also flat.. we brought our food home. And there is much oil in at the bottom of his wings. That's all oil!

Needs better management, ordered 30 wing menu twice now. Only one flavour was correct. Cashier boy messing around alot. Too many jokes and games being played in the back, MANAGMENT needs to get it under control. No professionalism at all. These workers act like children . OWNER needs to address this issue. Wings are great but customer service is really bad sorry.

06/06/2019 still a terrible place to eat at. The whole building is smoky. They are going to burn this place down soon. They have 4 workers and they still can't the food on time. Stop calling!!! "Needs" Needs more workers. Needs to be clean. Needs to learn time management. This place can so be great with better management but it lacks the basic knowledge of that. I made a list of what this place needs to be so what successful.

The service was fine..no one was wearing gloves and this is what the floor looked like! When this can be seen by customers u don't wait until the end of shift to clean it. Not sure who the manager is but but I will come run this place! Veteran here!

Place was disgusting filthy. They must not own a mop, spilled soda in front area and staff just put a sign on the sods. Floor was so sticky I nearly fell down...never going to this location again as this is the second time in a row with a filthy lobby.

The food here is always okay, but service counts for a big portion of a business' appeal. My most recent experience with this Wingstop location was not a pleasant one. After having my wife call in the order in advance, I showed up at the designated time for pick up and my order was not ready yet. After waiting 25 minutes for my order and having paid for it already, the individual working at the register behaved as if he had no idea that I even had an order waiting. When confronted about this, the kitchen staff in the back of the store began yelling that they were working on it right now. The cashier then promptly ran back to the kitchen and began assisting the other staff in preparing the meal. They obviously forgot the order and had to rush to get it done. Wingstop hasn't lost my business, but this location has.

Friendly service poor food quality. Ordered Atomic wings like I usually do and when I looked at them, they barely had any sauce on them. I order atomic all the time so I know what they should taste like and feel like going in and out. Some wings did not have the atomic flavor or spice at all. Overall, unsatisfied. Maybe next time.

The chicken strips have barely any chicken: you'll get most of the calories from the sauce. The wait was also unacceptable (50min for an 8 piece meal)

Smells like a zoo. It was dirty as hell in there and muggy. They keep bowls of old sauce and toss the chicken in there and keep reusing it even after sitting for a while and they are just open and exposed. No ones wearing gloves or a hair net.

Ignacio López

The chicken strips have barely any chicken: you'll get most of the calories from the sauce. The wait was also unacceptable (50min for an 8 piece meal)

Jessica D

Smells like a zoo. It was dirty as hell in there and muggy. They keep bowls of old sauce and toss the chicken in there and keep reusing it even after sitting for a while and they are just open and exposed. No ones wearing gloves or a hair net.

This placed need help , everything is extremely dirty floor are a hazard , I did slipped a couple time of how much dirty the floor are very sad and disgusting!

Found a bug/roach in a chicken wing after ordering take out from here. Absolutely disgusting.

My chicken is not even cooked. I’m pregnant and sooooooo not eating that! It’s not even almost cooked. Very disappointed

DO NOT GO HERE. We ordered a 10 piece boneless wing and waited over 30 minutes before we just left without even getting our food. There were 3 ladies working, 2 of them on their phones, the other lady doing nothing. Absolutely no customer service. Very dirty lobby. Wish I could give 0 stars.

Staff was friendly eventhough she messed up the order a little bit. I had to wait about 45 minutes to get my order. To top it all off all the food was super salty could hardly eat it. It seems like they just poured a bunch of seasoning on top it was not evenly mixed in. I had to rinse out some of the seasoning on the wings and wiped off the chicken sandwich before it could be eaten. I couldn't call to tell them same night since they closed when we got our order. It was my first time ordering from wing stop I was very disappointed after spending almost $100 and wasn't able to enjoy the food. I won't be eating there again and I do not recommend wing stop.

The customer service at this location is consistently HORRIBLE! They do not answer their phone at all even if they are not busy. I have called in for 20 minutes before with no answer. If they are running behind they will not give you a heads up. I waited for 45 MINUTES once and each time I checked in with them they stated my food should be right up. It got to the point where me and another customer asked for a refund. The cashier stated the manager would have to do it and she kept blowing us off. She was literally in a location in the kitchen where we could see her and she refused to make eye contact with us. She waited us out for 10 minutes until our food was done ON TOP OF the 45 minutes we already waited and the poor guy requesting a refund with me was on crutches! If you want your food in a decent time there are plenty of other locations that do a much better job. I would avoid this one.

Management is the biggest issue. Why are there only two employees working on National Wing Day? Seriously, there should be at least four or five. Shout out to the two girls who were holding it down by themselves.

The worst Wingstop I have ever been so far in terms of picking up orders!! I made an online order at 7PM, got there at 7:30 PM to pick up, but I was not able to get my food until 8:20 PM. I get that food places like this gets busy, but the owner of that Wingstop must hire more employees or do whatever they need to do to be better with the pick up time. They were so behind OMG! There’s also about 10 to 15 people for DoorDash and they’re all waiting for their orders. WILL NEVER ORDER AGAIN AT THIS PLACE! :( If only I could skip giving a star, I DEFINITELY WOULD!

They ripped me off and refuse to give me a refund on my card. They expected me to drive all the way back thereto do a refund at the store. I don't live in West Sacramento. My only reason for being in this area is to bury my dad today. Kailani was so rude to my veteran husband. I am so unhappy with everything. I lost half my money for shifty and horrible serve. Never got here. EVER!!!!!😡😡😡😡😡😡😡😡 I DEMAND THE CORPORATE NUMBER NOW!!!!

Me and my coworkers eat out once a week. We decided to get wing stop. When we went in to order it looked like a complete chaos. We were ordering and noticed the whole floor in the back was wet I asked the cashier if that's normal she said they were cleaning it. People working back there were slipping. One guy was making our fries he literally sneezed on the side of his shirt and kept proceeding with pouring the cheese on the fries. Another person was cleaning the oil machine in the middle of all the orders. It was so unsanitary because the food was being made and in middle of that everybody was cleaning and mopping. It looked disgusting. Me and my coworkers were looking at each other like never coming here again.

3/19/24 9PM. Was told it was an hour 15 wait- got there in maybe 40 minutes to cold food. Lazy employees just didn’t want to work. So thanks for the cold food. Very lucky I am not confrontational but I will be calling corporate.

Well my last Wingstop experience was amazing which is what caused me to stop in at this location. This location has caused me to never go to a Wingstop ever again. Workers at this location are incompetent and will never amount to anything other than working fast food. Fry's were under cooked got 6 wings when I paid for 8. Asked if it was to dine in to go which I said dine in and they still made it to go. Girl was to high to know how to operate the register. Took 25 mins to get my food. Just down right horrible. Save your money and go somewhere else

The staff there is absolutely horrible mind you I’ve given this location multiple chances because when it’s busy I mean quality can be lower but no… they just are that BAD. Rude cashiers to cold food definitely avoid this WINGSTOP

Placed order through mobile. 20 mins later I arrived at the store, paid, and was told “we are working on it”. Waiting 20 more minutes before saying if my order is almost done. Again “we are now finishing it up”. Waiting 20 more minutes and asked if it’s done because it’s been a full hour since the order was placed. Turns out it’s been done and they just stuffed it on their shelf with many more bags. Not only was the food cold I missed out on taking my girlfriend some lunch since she works grave yard shifts. The service was horrible since I got there to when I left with the cold food.

Ordered my lunch in the app and I called the restaurant because I waited for an hour and never recieved anything. They placed me on hold for 10 minutes just to tell me "This isn't Domino's, we can't give you your money back because you didn't recieve it in 30 minutes or less." All I had asked for was a refund because I never recieved my food. I will never be doing business with this location again. 10/10 would NOT recommend.

My chicken was raw and I ate some of it. Hopefully I don't get food poisoning and the bread was also really burnt

This is not the first time this location has messed up our food but with our last order over this past weekend we have decided to boycott Wingstop. The wings were old dry and the meat was tight. Absolutely dry with hardly any sauce and the extra sauce we order they forgot to mix the butter. Opposite of what they advertised. Why do they have employees who are not happy working or it’s the management who wants to bring the cost down by giving us old dry wings with no sauce. There ranch also going down on the quality really water down. I would not recommend Wingstop and in particular this location. Go to firehouse wings which is near and you get fresh wings. Much better.

This store is so disgusting!!!! Very very dirty! The floor was very slippery in the dining area, it had like an oily film over the whole thing. The ice/soda machine was absolutely disgusting!!! I’ve worked at a place with a ice/soda dispenser where we took it apart every evening and sanitized it, this thing has not been taken apart … probably EVER! Lots of slim and black mold up in there. Can’t see it all in the photos but i circled some spots you can see. These guys need to do some major cleaning. Can’t imagine what the areas where they prep food looks like 😬

Incredibly dirty place. I don’t understand how to cook food in such a dirty place and then sell it to people. The tiles on the floor are very fat, making it slippery to walk in cafe.

I asked for 20 wings but store employee keeps telling me about Combo meals. He doesn't know they sell by 10 pieces. Not on the menu, either. I found it online menu. Employee doesn't even know what they are selling or intentionally not telling customers. And all burned fries..

Ordered online at 820 pm on Saturday night, ETA 840 for pick up. Got there 845pm, waited 30 mins (crazy busy) asked if our order was ready, already there no one said anything. Place was filthy, gross

kshitij verma

This is not the first time this location has messed up our food but with our last order over this past weekend we have decided to boycott Wingstop. The wings were old dry and the meat was tight. Absolutely dry with hardly any sauce and the extra sauce we order they forgot to mix the butter. Opposite of what they advertised. Why do they have employees who are not happy working or it’s the management who wants to bring the cost down by giving us old dry wings with no sauce. There ranch also going down on the quality really water down. I would not recommend Wingstop and in particular this location. Go to firehouse wings which is near and you get fresh wings. Much better.

Tammy Fletcher

This store is so disgusting!!!! Very very dirty! The floor was very slippery in the dining area, it had like an oily film over the whole thing. The ice/soda machine was absolutely disgusting!!! I’ve worked at a place with a ice/soda dispenser where we took it apart every evening and sanitized it, this thing has not been taken apart … probably EVER! Lots of slim and black mold up in there. Can’t see it all in the photos but i circled some spots you can see. These guys need to do some major cleaning. Can’t imagine what the areas where they prep food looks like 😬

Viacheslav Yermakov

Incredibly dirty place. I don’t understand how to cook food in such a dirty place and then sell it to people. The tiles on the floor are very fat, making it slippery to walk in cafe.

Hoseung Lee

I asked for 20 wings but store employee keeps telling me about Combo meals. He doesn't know they sell by 10 pieces. Not on the menu, either. I found it online menu. Employee doesn't even know what they are selling or intentionally not telling customers. And all burned fries..

Audri Bustos

Ordered online at 820 pm on Saturday night, ETA 840 for pick up. Got there 845pm, waited 30 mins (crazy busy) asked if our order was ready, already there no one said anything. Place was filthy, gross

UPDATE: after waiting 45 minutes for food we ended up getting refunded for, and not having anything to show for it but at risk perishables in the car, I can confidently say I will not be back Got charged for the wrong kind & amount of wings, charged at the wrong price (bc they were the wrong kind), and then, 30 minutes after ordering, am told that the only person who can do anything about it is on break…I swear there are good workers here and one snake, I just wish I caught her name.

Typical food blah blah blah BUT the staff’s inappropriate behavior is the only reason yoy need to not visit this location. Why of course, my main issue isn’t with all the employees but with the management and a singular employee. Management was informed of an employee’s inappropriate behavior towards ME, a customer, and they did not take accountability and disregarded the employee’s actions.. all because he was a “good worker”. Truly repulsive.

Went online to the winston website to place a delivery order. We got the deal in the picture and when it arrived for delivery i asked the man if he had our other drink, he said no and asked to go back and i said it's okay it's no big deal. I then go upstairs to open the bad and we're missing ranch, our 2nd drink, our mild wings, and the upgrades made to the corn. I call and ask to be refunds for the missing items and the only 2 options they give me are to come pick up a remade order which i couldn't do that's why i ordered to go, or to contact the delivery service (doordash or uber eats). The issue is i was never given any order confirmation by either of those third parties i only had the email above, i even checked my doordash app and nothing there, and downloaded uber eats and nothing. The manager who I spoke to, Ali, said to call back in two hours. I thought that was so weird because what difference does that make, i think he was waiting for the next manager to come in and pass it off to someone else? I call back and talk to a shift lead who told me it was his first day. He seemed fed up by the manager and kept apologizing, I asked to speak to a manager and i asked if it was the same one i spoke to and he said yes ma'am, i felt bad for the guy. I then spoke to Ali again and was told I could wait for a day im able to come and pick the order up since i have the order number and it will be remade for me. Since then i've called the store a couple times a week when i'm available and it goes straight to voicemail..each time. I then have left numerous voicemails, VERY KINDLY i may add, and have not received a single call back. It's just upsetting.

My son placed an order online for the Freeport store, but the app defaulted to the West Sacramento location. We encountered technical issues with the app, receiving error messages. I contacted the store and spoke with Ali, who identified himself as the manager and general manager. However, he refused to listen to my concerns and instead blamed me for the app's technical issues. Ali stated that he would need to consult with his team regarding a refund, citing that the wings had been prepared for over 30 minutes. This was puzzling, given that the order was placed online at 12:27 PM. After contacting the West Sacramento store at 12:50 PM, Ali answered the phone at 12:55 PM. It is unclear how the chicken was prepared so quickly. According to the Wingstop app, the order was scheduled to be ready at 12:48 PM. Ali claimed that the chicken was ready for pickup by 12:40 PM. I requested that the chicken be recooked or that I receive a refund. Ali responded rudely, stating that I would need to call back later after he spoke with his online team, and repeatedly claimed that I was the source of the mistake. This man printed the order didn't wash his hands and cooked the chicken in under 8 minutes. This is nasty and I plan to report Health Department and to Bank.

My son got sick from their wings, coming out of both ends. We have the receipt on hos phone and now claim they have no order from him for a refund. He has been sick for over 24 hours now. And the manager with a Indian accent is not helpful and lied more than once to me and says his managers numbers or asking if they are a corporation or privately owned was none of my business.. he also told me that if their food gets cold from being delivered people can get sick from it. His words I swear. Beware going to this Wing Stop. My family will never deal with this establishment of food that makes people sick again after this incident is over and he gets a refund...!

I placed my order through the Wing Stop app. My order arrived and I didn't receive my a chicken sandwich. I couldn't find anywhere on their site to report an issue with my order. I called the store, a guy answered and said he can issue a refund but keep putting me in hold. I figured he was trying to ask for help. 20 minutes went by, someone one picked up and soon as I said hello,they hanged up. I guess I will be contacting my bank.

Everytime I give this place another chance I am always left dissatisfied. The food always seems to be cold. The place is always dirty inside and most of the workers are not so friendly. I’m done giving this place chances. Food is always so disappointing!!! Not to mention the wait for the food is always insane? Like an hour or more is actually crazy to wait.

ITS TIME TO GET RID of current employees THEY DO NOT listen to ppl orders 😒 my flats were drumsticks and tht was NOT wht I ordered the (Young light skinned guy with glasses messed up my order) fries COLD SODA FLAT they pay No ATTN to customers Retrain this CREW place is all messed up

Angelique Diaz

I placed my order through the Wing Stop app. My order arrived and I didn't receive my a chicken sandwich. I couldn't find anywhere on their site to report an issue with my order. I called the store, a guy answered and said he can issue a refund but keep putting me in hold. I figured he was trying to ask for help. 20 minutes went by, someone one picked up and soon as I said hello,they hanged up. I guess I will be contacting my bank.

maddie s

Everytime I give this place another chance I am always left dissatisfied. The food always seems to be cold. The place is always dirty inside and most of the workers are not so friendly. I’m done giving this place chances. Food is always so disappointing!!! Not to mention the wait for the food is always insane? Like an hour or more is actually crazy to wait.

Talanii s

ITS TIME TO GET RID of current employees THEY DO NOT listen to ppl orders 😒 my flats were drumsticks and tht was NOT wht I ordered the (Young light skinned guy with glasses messed up my order) fries COLD SODA FLAT they pay No ATTN to customers Retrain this CREW place is all messed up

Maximo

Management is the biggest issue. Why are there only two employees working on National Wing Day? Seriously, there should be at least four or five. Shout out to the two girls who were holding it down by themselves.

Reed Ashton

UPDATE: after waiting 45 minutes for food we ended up getting refunded for, and not having anything to show for it but at risk perishables in the car, I can confidently say I will not be back Got charged for the wrong kind & amount of wings, charged at the wrong price (bc they were the wrong kind), and then, 30 minutes after ordering, am told that the only person who can do anything about it is on break…I swear there are good workers here and one snake, I just wish I caught her name.

Ta necia Hollingsworth

My son placed an order online for the Freeport store, but the app defaulted to the West Sacramento location. We encountered technical issues with the app, receiving error messages. I contacted the store and spoke with Ali, who identified himself as the manager and general manager. However, he refused to listen to my concerns and instead blamed me for the app's technical issues. Ali stated that he would need to consult with his team regarding a refund, citing that the wings had been prepared for over 30 minutes. This was puzzling, given that the order was placed online at 12:27 PM. After contacting the West Sacramento store at 12:50 PM, Ali answered the phone at 12:55 PM. It is unclear how the chicken was prepared so quickly. According to the Wingstop app, the order was scheduled to be ready at 12:48 PM. Ali claimed that the chicken was ready for pickup by 12:40 PM. I requested that the chicken be recooked or that I receive a refund. Ali responded rudely, stating that I would need to call back later after he spoke with his online team, and repeatedly claimed that I was the source of the mistake. This man printed the order didn't wash his hands and cooked the chicken in under 8 minutes. This is nasty and I plan to report Health Department and to Bank.

J Lo 916 Norteña

My son got sick from their wings, coming out of both ends. We have the receipt on hos phone and now claim they have no order from him for a refund. He has been sick for over 24 hours now. And the manager with a Indian accent is not helpful and lied more than once to me and says his managers numbers or asking if they are a corporation or privately owned was none of my business.. he also told me that if their food gets cold from being delivered people can get sick from it. His words I swear. Beware going to this Wing Stop. My family will never deal with this establishment of food that makes people sick again after this incident is over and he gets a refund...!

but ts

Typical food blah blah blah BUT the staff’s inappropriate behavior is the only reason yoy need to not visit this location. Why of course, my main issue isn’t with all the employees but with the management and a singular employee. Management was informed of an employee’s inappropriate behavior towards ME, a customer, and they did not take accountability and disregarded the employee’s actions.. all because he was a “good worker”. Truly repulsive.

Ashlyn Hines

Went online to the winston website to place a delivery order. We got the deal in the picture and when it arrived for delivery i asked the man if he had our other drink, he said no and asked to go back and i said it's okay it's no big deal. I then go upstairs to open the bad and we're missing ranch, our 2nd drink, our mild wings, and the upgrades made to the corn. I call and ask to be refunds for the missing items and the only 2 options they give me are to come pick up a remade order which i couldn't do that's why i ordered to go, or to contact the delivery service (doordash or uber eats). The issue is i was never given any order confirmation by either of those third parties i only had the email above, i even checked my doordash app and nothing there, and downloaded uber eats and nothing. The manager who I spoke to, Ali, said to call back in two hours. I thought that was so weird because what difference does that make, i think he was waiting for the next manager to come in and pass it off to someone else? I call back and talk to a shift lead who told me it was his first day. He seemed fed up by the manager and kept apologizing, I asked to speak to a manager and i asked if it was the same one i spoke to and he said yes ma'am, i felt bad for the guy. I then spoke to Ali again and was told I could wait for a day im able to come and pick the order up since i have the order number and it will be remade for me. Since then i've called the store a couple times a week when i'm available and it goes straight to voicemail..each time. I then have left numerous voicemails, VERY KINDLY i may add, and have not received a single call back. It's just upsetting.