For the love of God train your team members the difference between a plain CHEESEburger and a hamburger. 9 times out of 10 I end up with a hamburger instead of the cheeseburger I asked for🙄🤦🏻‍♀️ Got ridiculous having to go back so I stopped going to this location but today didn’t have much choice as we were on a time crunch. Figured after several months of not going back that maybe some team members grew a brain….clearly not. If you go to this location make sure to spell it out slowly to clarify what you mean if you requested any changes to your order.

Reviews

Beware. Incompetent employees ordered 10 double bacon cheese burgers and they gave me 0 burgers with cheese or bacon. Called for 15 min straight no answer and manager didn’t even acknowledge us for 2-3 min when we walked in waiting at register. Dirty dirty location. Stay away

Steven Acevedo

Forgot a Burger in our order. Jalepeno bites tasted as if they been sitting all day. Fries / Halfirs tasted old, like like were left over night. Dude I talk to on the phone, cud care less about making this right, worst Burger King experince ever. Me & my Daughter, Highly disappointed. Will not order from this 1 again

Samuel V

I placed an order through via DoorDash and I was told that my order was going to be delayed 6 minutes because they forgot about my order. After that long delay my order arrived cold and undercooked. The fries were cold and undercooked and the chicken fries were rubbery and cold. Big mistake. Never again.

Shiree Anderson

Need to be able to put No Stars for terrible experience. I placed a mobile order this morning and I still had to wait in drive thru. They pulled two cars up and I sat and waited til I could get close to the window. She came to the window and said you are the mobile order. I said Yes and I am going to be late. She said he is making it. She came back to the window and gave me my order. The hash browns were hot but my sausage egg and cheese biscuit was less than desirable for waiting. The biscuit was undercooked and it looked as if it was an old sandwich with the cheese stuck to the paper. I know it was poor since I worked for a different Bk for many years.

Aldo Hernandez

This is the slowest burger king ive ever been to, and its like that every single time no matter what time you go at. Expect to wait more than 10-12 minutes each time for your food. Sometimes theyll close the lobby just cause they feel like it when it says its open to a certain hour.

Peter Ramos

This BK is trash. They are selling large orders with small cups. The manager just said it is what they sent us for large cups this week so we are selling them as such. They should close this BK down. Cup is same size as fries. That’s theft.

Britt Brat

Need an hr number. Rude manager with DoorDash argued over my drink. They gave me a half full slushie they refuse to give me an hr number. Dasher stated it was recieved that way & Burger King says it was not. Somebody in the situation is lying.

Saul Ponces

I arrived at this place and walked up to the counter, but no one came to take my order for around 15 minutes or more, which felt like forever. After finally placing my order, it took a long time to get our food. We arrived a little after 7 pm but received our food at 8:10 pm. Throughout this time, my 6-year-old kept asking where our food was. To make matters worse, they messed up my order, and only one burger came instead of two. Overall, I would not recommend this place at this time.

Vonia

Customer service not something to be commended here. Quite the opposite. No receipt, no napkins, no straws given with our drive thru order. Had to go inside to get them. The manager woman, at least she acted like she was in charge, was rude when indicated the errors made on the order. Acknowledged she forgot items, but rolled her eyes anyways while taking her sweet time to give said items to me. I say sweet time because I had come inside to get her assistance and she finished three other drive thru orders before coming back with my items, even though they were already sitting on the grill. Further made rude comments regarding extra condiments. I understand that there are rules, but there is also a courteous method to go about telling the customer when something cannot be done. After making impatient faces while handing me the correct items that we paid for, she turned her back to me without another word. Would have called her back again in order to get her name, but thought better not; not worth a struggle. Your Drink, Your Burger, Your Way. Say what? More like Your Drink (When We Remember), Your Burger (Rudely), Your Way (When We Get To You).

+11

Doit Myself San Antonio

We drove here for take out only to find the drive through closed. We went inside, ordered a Texas Whooper Meal and a regular whopper meal with an order of chicken fries. I was told it would be five minutes for the chicken fries and I agreed with that being fine. I pay for my order and while I’m waiting I start to notice that this place doesn’t look very sanitary. I start to regret my visit. 10 minutes later the gentleman comes up with a bag of chicken fries to tell me he has no chicken fries. I ask him what it is that he’s holding and he responds “spicy chicken fries”. At this point I request a refund on my chicken fries and I’m told that they cannot refund me any money “because the order had already been ring up”. It makes no sense. I ask him what he can do to compensate me for not having chicken fries and at this point he says he’ll throw in some mozzarella sticks. The fries were cold, the burgers were cold. This was a terrible experience. It’s a shame because we really like Burger King. We will be visiting a different location from now on. There were only two people working at this restaurant which explains why the drive through was closed.

Slightly Feral

This was supoosed to be one of their new spicy melts, it arrived cold to the touch, nothing melted.. the patties where dry and also cold to the touch. Absolutely no attempt was made to practice any sort of food prep saftey or follow the training they should have been given in store. They where not busy, we where the only vehicle in the drive through. When i approached them inside about the meal i was literally given a "whatever" so i left tge food on the counter and walked out. Avoid this location, not worth getting sick over.