Bruegger's Bagels

usually fine and the drive thru is fairly speedy, but sometimes theyre stingy with fries at this location. i mean, look at the photo. awful.

reesesboot

usually fine and the drive thru is fairly speedy, but sometimes theyre stingy with fries at this location. i mean, look at the photo. awful.

I come here often and they always seem to mess up my orders. Tonight I ordered fries and it was only a quarter full. I don't think the workers enjoy their job. A few days ago I came in picked up my orders and a female and male worker were rude to the some customers. They need to be better trained on their customer service. The kiosk machines weren't working very well and they kept telling them to use them and the one customer told they that they weren't working. You keep packing up the prices and the customer service is going down hell. You want $20 a hour but give shitty customer service and can't get orders right.

Tammy Faye

I come here often and they always seem to mess up my orders. Tonight I ordered fries and it was only a quarter full. I don't think the workers enjoy their job. A few days ago I came in picked up my orders and a female and male worker were rude to the some customers. They need to be better trained on their customer service. The kiosk machines weren't working very well and they kept telling them to use them and the one customer told they that they weren't working. You keep packing up the prices and the customer service is going down hell. You want $20 a hour but give shitty customer service and can't get orders right.

Food was good but we didn't notice that they ignored all add-ons and for our drive-thru pickup order until we got 20 min away and started eating. Ended up paying around $5 for extras we didn't get.

Sean Canady

Food was good but we didn't notice that they ignored all add-ons and for our drive-thru pickup order until we got 20 min away and started eating. Ended up paying around $5 for extras we didn't get.

This place needs to train better. This photo is supposed to be a burrito. Glad we give fast food workers $20/hr now for this.

I come down to Alisa Viejo, once a week or so to visit my friends. We usually end up chatting til the sun comes up. Of course, the late night craving starts and where else but good old Del Taco. Tonight, my friend's wife came back to surprise me with my favorite strawberry milk shake. It's bad enough a large looks more like a medium, when it comes to shakes. But to fill a medium with a large es no Bueno, Del Taco. I'm a bit disappointed 😞. I want my change. I paid for a large, not a medium.

A M

This place needs to train better. This photo is supposed to be a burrito. Glad we give fast food workers $20/hr now for this.

Craig Cho

I come down to Alisa Viejo, once a week or so to visit my friends. We usually end up chatting til the sun comes up. Of course, the late night craving starts and where else but good old Del Taco. Tonight, my friend's wife came back to surprise me with my favorite strawberry milk shake. It's bad enough a large looks more like a medium, when it comes to shakes. But to fill a medium with a large es no Bueno, Del Taco. I'm a bit disappointed 😞. I want my change. I paid for a large, not a medium.

The people I dealt with were dismissive and not helpful. I was completely ignored, and my order was incomplete. There are so many people behind the counter, but no one comes out to clean. Just feels like they don’t care about their job. I also don’t think you should be forced to use a kiosk. Customer service has really gone downhill.

robert sover

The new fries with carnival are awesome but I order a double burger and that was a scam yes a scam they gave me a one patty small burger bad taste and horrible flavor just junk.

April Yocky

The people I dealt with were dismissive and not helpful. I was completely ignored, and my order was incomplete. There are so many people behind the counter, but no one comes out to clean. Just feels like they don’t care about their job. I also don’t think you should be forced to use a kiosk. Customer service has really gone downhill.

Haven't had del taco in years so decided to come in on a Wednesday afternoon. I wish I can turn back time and went elsewhere. I remember the fish tacos used to be so good. I saw they had a deal of 3 fish tacos for 6.99. I thought, what a steal right? Boy was I wrong. As you can tell by my pictures, they looked unappetizing. Just didn't taste good and had no flavor at all. Sadly this will be the last time ever coming back to a del taco.

This is just sad , this is my hard shell chicken taco. All 3 were like this or worse, no chicken in it or the tiniest amount. Del Taco you need to do better than this!

I ordered at 1:30AM and there were no other customers waiting... They wrap the burritos in a very rude way.

Worst Del Taco I’ve been to. They skimp on your food. Go to a different location. Just look at my torta. It’s basically bread…

lidya Buenrostro

This is just sad , this is my hard shell chicken taco. All 3 were like this or worse, no chicken in it or the tiniest amount. Del Taco you need to do better than this!

Michael JM Lee

I ordered at 1:30AM and there were no other customers waiting... They wrap the burritos in a very rude way.

This Del Taco has no atmosphere at all. There are just tables and chairs. The food is not good at all and it's not cooked all the way. It is not the del Taco of years ago. I would not recommend you waste your money at this location. We used to go there all the time not anymore.

throw the kiosk in he trash, and take the orders edited for response by del taco: your kiosks are a downgrade. take a poll and find out. I've stopped going to every location that has them, and I'm not alone. And no, your staff is not present to help or answer questions hence the review and why I walked out, but continue to believe or pretend that the sky is green.

This is the 2nd time ive ordered a guacamole epic burrito. Both times its had 0 guacamole and i order steak which tasted like old shoes! It was mostly rice. I also didnt get all the items i ordered. I would give this del taco -100 if i could., both times it was awful! Sad and it cost me anyway.

Jack in the Box acquired Del Taco a few years ago. This is the first time that I have ever offered a negative review. I usually only do reviews when I have compliments and praise. Sadly, this is the exception. Like everything Jack touches, he ruins it. Now, like McDonald's, inside kiosks and too few employees to take an order at the front counter. To order with a "live" person, the drive thru, which always has a long line and huge wait times, is the alternative. And, like others that are failing, Del Tacos reputation for great value for the dollar, and great hot food and friendly service seems to be just a memory. Perhaps following the lead of In and Out and other successful models would be an idea. If needed, don't compromise quality, even if the product price must increase to reflect a great product. Today's example: The food portions, i.e. the 2 for $7 burrito menu, are much smaller than even just a year ago, and, burritos are wrapped differently than as shown on the menu display, now closed on both ends. It wasn't THAT long ago that the menu photos looked like the finished product, i.e. burritos open and overflowing on one end. Dissatisfaction seems to be the company's new objective. At least at this location. AND, this MAY just be THIS Aliso Viejo location. The Barstow locations, and Dana Point definitely have better service and better food. So, this is my first and last visit to this location. Hopefully mediocrity at this location isn't contagious. I have been a Del Raco fan for decades. Always my GO TO for a quick bite. The quick service food industry is competitive. Bring back the old management company leadership and direction or fail. Sad, really. Less of a fan today than yesterday.

Horrible service. Was told to use the kiosk, took forever to order because breakfast wasn't on the menu time was running out. Had to order w the lady. Then food took forever then no hit sauce out, so she said give me minute for hit sauce. Ridiculous. I'm eating now.

Ryan MacKenzie

throw the kiosk in he trash, and take the orders edited for response by del taco: your kiosks are a downgrade. take a poll and find out. I've stopped going to every location that has them, and I'm not alone. And no, your staff is not present to help or answer questions hence the review and why I walked out, but continue to believe or pretend that the sky is green.

Jeff Lassegard

Horrible service. Was told to use the kiosk, took forever to order because breakfast wasn't on the menu time was running out. Had to order w the lady. Then food took forever then no hit sauce out, so she said give me minute for hit sauce. Ridiculous. I'm eating now.

DON FERREIRA

Jack in the Box acquired Del Taco a few years ago. This is the first time that I have ever offered a negative review. I usually only do reviews when I have compliments and praise. Sadly, this is the exception. Like everything Jack touches, he ruins it. Now, like McDonald's, inside kiosks and too few employees to take an order at the front counter. To order with a "live" person, the drive thru, which always has a long line and huge wait times, is the alternative. And, like others that are failing, Del Tacos reputation for great value for the dollar, and great hot food and friendly service seems to be just a memory. Perhaps following the lead of In and Out and other successful models would be an idea. If needed, don't compromise quality, even if the product price must increase to reflect a great product. Today's example: The food portions, i.e. the 2 for $7 burrito menu, are much smaller than even just a year ago, and, burritos are wrapped differently than as shown on the menu display, now closed on both ends. It wasn't THAT long ago that the menu photos looked like the finished product, i.e. burritos open and overflowing on one end. Dissatisfaction seems to be the company's new objective. At least at this location. AND, this MAY just be THIS Aliso Viejo location. The Barstow locations, and Dana Point definitely have better service and better food. So, this is my first and last visit to this location. Hopefully mediocrity at this location isn't contagious. I have been a Del Raco fan for decades. Always my GO TO for a quick bite. The quick service food industry is competitive. Bring back the old management company leadership and direction or fail. Sad, really. Less of a fan today than yesterday.

Terrie Dutra

This is the 2nd time ive ordered a guacamole epic burrito. Both times its had 0 guacamole and i order steak which tasted like old shoes! It was mostly rice. I also didnt get all the items i ordered. I would give this del taco -100 if i could., both times it was awful! Sad and it cost me anyway.

Diane Leemon

This Del Taco has no atmosphere at all. There are just tables and chairs. The food is not good at all and it's not cooked all the way. It is not the del Taco of years ago. I would not recommend you waste your money at this location. We used to go there all the time not anymore.

Clark Whitaker

They put self order kiosks in there. Person behind the counter was showing me how to use it, wouldn't take phone number. Asked if they could just take the order like they used to. Insisted on showing the new way of ordering, still didn't work right. I walked out! Been going to this location for years. Will now only use the drive thru, if at all.