Chipotle

Upstates Official

Worst chipotle I’ve ever been to. Right now… it’s a Friday night, 630pm, they don’t close until 10. The bar is near bare, No steak, no carne, old dry chicken, rice all stuck together, nothing on the grill, this place is ALWAYS TERRIBLE. This isn’t the first time. I don’t expect perfection, I’ve learned to have low standards for pretty much any takeout in Amsterdam at this point, but why chipotle? it’s like the one thing you just shouldn’t be allowed to destroy, yet based off my experiences and the hundreds of dollars I’ve wasted here hoping just ONCE they’d get it right, that’s exactly what has been allowed here at this location, they have destroyed what is the brand standard of “chipotle” I drive all the way to niskayuna chipotle most of the time now just to avoid this one, however tonight I was hungry and it’s 5 mins from home and figured it’s dinner time on a Friday, how bad could it possibly be? Welp. Bad. It was so bad I left with nothing as they had nearly nothing on the bar, dirty dishes strewn everywhere on the prep tables empty grill, two employees who could care less about anything besides serving what was already made and letting it run out. I’m sure this can’t be good for business. The place was EMPTY. No one there on a Friday night… I see why. Take my review and all these other reviews seriously and don’t waste your time at this location. It’s absolutely atrocious. I’ll take a wild guess and say it’s probably the manager they brought here from McDonald’s causing this place to be so awful, she was terrible at McDonald’s and brought that place to its knees. Now completely overhauled, how long sales gonna slump at this chipotle before they kick her out of this place and bring in appropriate management that respects QUALITY AND CUSTOMER SERVICE? This place should be shut down. No standards is the standard. You’ve been warned! *UPDATED 02/24 TO REFLECT THE DRASTIC CHANGES SINCE PRIOR REVIEW. This chipotle has made a total 360 in my opinion. I now eat here daily. Lily and her team have really done an amazing job in turning this location around. If you are hungry, Give it a shot. Daytime is Always on point… Night time (6-close) can get a little rugged, they’ll run out of stuff and not want to make more, staff is a little less attentive, unless the manager is there.. when manager is in at night, all good…if she’s not there at night, I’ll usually pass as the bar gets ran thru and shows it.

iMacOfDeath

A mighty fine burrito. Stopped in and placed my order in person, going with a burrito, and a bag of chips with queso. Coming to a little under $20 before tip. Ended up standing at the register for around 5-6 minutes while one of the workers kept yelling for chips to be made, while another one slowly worked on refilling ingredients, another was busy cooking in the back, and another was handling online orders. It was a little awkward, but eventually the chips were acquired and I was out the door. Back home the burrito was delicious, large, and nice and warm. My choice on fillings, the fajita veggies, pinto beans, chicken, queso, lettuce, shredded cheese, and brown rice is on point. The queso for the chips was a bit grainy, and the accompanying chips were a tad too salty. Overall an average meal and an average experience.

Anthony Cosentino

Chipotle in Amsterdam is unfortunately by far the most poorly led Chipotle that I have ever been to. Consistently out of food, door dash orders consistently missing items, or made incorrectly. Recently spent ten minutes in line just watching them make food back on the grill and I had to walk out. They had two on the grill, one on the register and two working the drive through.

Hailey Rivers

The gentleman who helped me is destined for great things. Acted well under pressure. Ordered a couple bowls w/ rice. A snobby employee took the rest of the white rice as the employee was making my bowl. The gentleman helping me looked mortified but tried his best to not let me down! Aside from that the entire establishment was nasty and the health inspector should drop by there! Filthy dishes everywhere, and the dining room was grotesque. Upon exiting the building I regretted even purchasing the food but the great customer service I received from the gentleman who made my food is why I paid and moved on. We won’t be going to this Chipotle again.

Elizabeth Zinssar

The employees were very attentive but all the food surfaces were filthy. None of the counters in the back were clean. They were busy sure, but it looked like there was a food fight in the prep area. The floors were really dirty (not a rainy day) and the bathrooms weren't much better. Paid 30 dollars for a burrito and burrito bowl that promptly made us sick that evening. Still not right the next day. Will not go back. Feel bad leaving this review because the employees were SUPER nice... so at least they have that going for them.

Stephyda

I never post reviews ever. But my husband and I very rarely eat here. It’s like a treat for us on date night if we choose it. Anyway this is the closet one around us. 45 minutes. We went to this one a couple months ago. And they were out of everything 2 chickens and salsa and a few other things. We were bummed to say the least but we came all that way and made the best of it. No commutation at all between the employees. The cook was not even making anything when we were standing there. Ok so this past Saturday I was in the mood for Chipotle would you not know it out of everything again. And about 6 people behind us and 3 in front of us. How are you going to be out of everything that makes you Chipotle? Again cook in back not doing a damn thing.my husband noticed that the person doing to go orders had all their trays full of all protein and all the fixings. When we were walking out. So we didn’t get what we came in for and again had to settle. This place is poorly managed to say the least. For what they charge they should have everything available for customers to choose from.

Past 2 times I've been here, staff literally ignored me, nobody in line, nobody in drive through, they weren't working on anything. Stood there for 5 minutes before just leaving

They run out of main ingredients and don't seem to care or want to make it right. They treat the customers like you are "privileged" to eat there instead of offering good customer service with a smile. Until management is changed and new employees are brought in that treat the customers right I will avoid this location.

MATT GRABOWSKI

Terrible all around. Food took forever, dining area was a mess, but really the most striking thing was the terrible attitude exibited by the staff. The guy making to-go orders was visibly upset slamming things around and cursing under his breath. I would have left 0 stars of possible.

Courtney S

This location is total garbage. Do not waste your time or money. Husband stopped to grab dinner for us on a busy Wednesday night and they were CLOSED at 7pm for no discernible reason. If it’s within 2 hours of closing and they are out of something they will not make more. How is this location even making money? Stay away. Go to Taco Bell.