Subway

Guy with longer hair and bandana was great and friendly considering he was left running the shop solo! He should not be left solo at lunchtime when it's busy luckily we weren't in a rush for the train.

Subway never disappoints. Nothing else to say, amazing food, fast service when it’s quiet, and the atmosphere is alright, nothing special, but still clean.

Friendly staff, quick service. Absolutely no problems when redeeming offers. They were out of 7up drink at the time.

I like the place and food all the thing just one staff member is soo sooo rudeee never ever seen such a bad employee in any food retail stores

It was great service but felt a bit slow,due to to the shortage of staff. The person who served us he was a man an under or around 20 years of age had a great customer service. It will be nice there's someone can support him or increases staff as we can see there was people waiting in the queue you on Tuesday day 29th of September 2020 in evening around 6.30. I request the owner and the franchisor to increase the staff

Ive only ever had one subway and it was in a service station back from Manchester when I was touring with my band the Graham snorton show it was yummy I had the vegan like meat thingy but with cheese the lady was nice and understood I didn't know how to order

The food was OK for Subway's standards: good quality-price. The service is awful, staff members don't even look at you while you're talking to them. A reason not to come back.

It could be more hygenic because there are flies which land in the serving area and there is no attempt to control them. It is difficult to see beyond this and comment on the quality of the subs.

Placed a £70 order online through Uber Eats at around 2:40, with estimated delivery for 3:00-3:20. It is currently 4:10 when writing this review, after calling the Subway, and being told that it has left and will be with me shortly. More than one hour, and still no food. It's not raining, nor snowing, and I doubt the apocalypse is taking place. Simply unprofessional, and the fact that the person on the phone, can't even get a name right after having it spelled out for him, or provide the simplest details regarding the order is completely ignorant. Will be looking to get a full refund, what an awful waste of time. Edit: I've edited this review at around 4:34, as the order arrived around 4:23. Sole reason for updating the review is I've felt badly for the delivery guy, who seemed like a genuine guy. Although I've felt bad, this wasn't a good experience overall, especially with this wait and limited details. However, hopefully this review drives future improvement. I've tipped the driver regardless.

Stale bread every time! I ordered today and it was inedible. Bread as hard as a rock

Had to leave early as the staff took 10 mins to even serve me despite being only 1 person in queue then seemed unable to make the sandwich and ran off for 10 mins into the back to the fridges without letting me know. Had to leave the shop to get a train otherwise I'd have missed it. Would not recommend

Put very less vegetables. In advertisement they show lots of quantity but in reality person put only 10% of those. Really disappointed ☹️

Food is good as Subway ever is but they don’t seem to have cleaned the place. Wasn’t very impressed with the prep-area. Normally subway is spotless but they had sauce stains on their counter and muddled up salads. Floor was very dirty, difficult to find a table that had been cleared and don’t go near the toilet! I’m avoiding this outlet

extremely slow service. waited 20 mins when only one person was in front of me. wouldn’t waste your lunch break waiting

i went in on Monday for a bite, i asked for cheese and toasted it didn't happen , bread was dry no drink options and slow wait for food, woman looked like a pig she didn’t use gloves and sneezed in food highly recommend going to the other local subway near by

Ordered on Deliveroo. Food is over an hour late and still hasn’t arrived. I was told to cancel the order when I phoned them but was unable to on the app because they wouldn’t even offer a refund. I have phoned them again after over 10 times in an attempt to get a refund but have had no replies.

Poped in on Saturday evening around 5 PM. Noticed serious cleanliness issues in dining area, lobby - no tables were wiped & clean. Literally every table was dirty, had leftover breadcrumbs, lettuce, sauces!!! Upstairs seating area was unchecked, full of customer leftover Primarck/rubish bags. Food on the table, ground. Downstairs in front of the main food court and before employees eyes-the same thing + the floor dirty as well. No napkins as well. Seemed like the employees were Spanish which would explain the laziness and cleanliness issues. On days when the female employer (Inese?) is on shift I have noticed that everything is cleaned & in check.

Visited Southgate Subway after four of us eating in and spending a large amount of money we were told they don’t have toilets and no baby changing facilities…..

The place is good as we all know subway is a brand for sandwiches but the staff at this place is horrible talks to you in a rude way and never smiles back to customers we were 10 people but noone felt good to visit this place .. horrible experience

Understaffed, member behind on uber eat orders, suppose to have 3 staff members with him, but he's still on his own, management seems to have done nothing to help his situation, feel bad for the poor guy doing the best he can.......

Extra charge for crispy onions & not wrapping sandwich Bad behaviour with customers on 30/03/24

Ordered off just eat. Half my food was missing and the rest was inedible, some of it was torn apart so it would fit in the bag, none of it was sealed and tamper seal was put on wrong so I couldn’t eat it even if I wanted to. I’m allergic to tomatoes and they were out in my sandwich when I didn’t ask for them to. Called and the worker who picked up kept on telling me to request a refund through the app even after I told her that just eat didn’t supply that as an option, I wasn’t offered even a sorry.

Ordered on deliveroo, none of the 3 subs were toasted, none of the meal cookies and crisps arrived. Phoned the store and they straight up lied about "definitely toasting the sandwiches" and also said the definitely put everything in the bag. I think I know the difference between bread and toast especially when they hadn't even put the cheese In either.

Just had the worst sub of my life here (takeaway or I would have handed it straight back). The bread was so dry it could have easily been used for croutons. It literally crumbled and fell apart in my hands, leaving me with a pile of toppings. I'm not even sure how it's possible to make bread that dry! Disappointed.

I did click and collect at Southgate subway, I couldn’t get in the place cause the manager or someone was out? Not really an excuse of closing when the opening times said it was open. The food was terrible, bread off the sub was still frozen and crumbling. This is the second time the doors been locked when it specificity says it’s open. This subway needs Jesus. This place needs shutting down. I only went here cause it’s convenient near the bus station than it is walking to westgate buildings. Wish I could give a review with no stars, that’s how awful this place is/runs.

Ella Whitton

Ordered off just eat. Half my food was missing and the rest was inedible, some of it was torn apart so it would fit in the bag, none of it was sealed and tamper seal was put on wrong so I couldn’t eat it even if I wanted to. I’m allergic to tomatoes and they were out in my sandwich when I didn’t ask for them to. Called and the worker who picked up kept on telling me to request a refund through the app even after I told her that just eat didn’t supply that as an option, I wasn’t offered even a sorry.

Oscar Davis

Ordered on deliveroo, none of the 3 subs were toasted, none of the meal cookies and crisps arrived. Phoned the store and they straight up lied about "definitely toasting the sandwiches" and also said the definitely put everything in the bag. I think I know the difference between bread and toast especially when they hadn't even put the cheese In either.

Tanya Oram

Just had the worst sub of my life here (takeaway or I would have handed it straight back). The bread was so dry it could have easily been used for croutons. It literally crumbled and fell apart in my hands, leaving me with a pile of toppings. I'm not even sure how it's possible to make bread that dry! Disappointed.

Samuel Christopher

I did click and collect at Southgate subway, I couldn’t get in the place cause the manager or someone was out? Not really an excuse of closing when the opening times said it was open. The food was terrible, bread off the sub was still frozen and crumbling. This is the second time the doors been locked when it specificity says it’s open. This subway needs Jesus. This place needs shutting down. I only went here cause it’s convenient near the bus station than it is walking to westgate buildings. Wish I could give a review with no stars, that’s how awful this place is/runs.

I got there at 7pm, It's meant to be open until 9pm and I was told I won't be served because they're closing early. If it was a one off I wouldn't have complained but this isn't the 1st time this has happened to me where I enter and I'm told by an employee that they're done for the day despite it being nowhere near closing hours.

It took 15 mins for someone to serve use because one was too busy sorting out her pickup that she continued to talk about behind the line or was just too interested in her phone. The other girl there (septum piercing and black and red head) was doing what she could. A delivery driver had to get the crisps for the order he was picking up. The place looks grimy and just quite disgusting service from the first girl. The one with the piercing was fine.

1 hour wait on food, they only have one driver and he was really polite so we didn’t mind.then i open my order they forgot 5/7 elements of my sandwich and gave me cucumber and bread??? how do you forget the protein that’s literally in the name of the sandwich???? guy on the phone had no idea how to do a refund and i have to wait for them to confirm my order to do it on my end ,genuinely concerned about how they cope with more complex orders.

I went in and waited like 15 minutes to buy a cookie, the two people serving were just rude, she was handling meat and other things and then she picked my cookies up a shoved them into the bag breaking some of them. I’ve had to throw them in the bin they were actually vile, I don’t know what was wrong with them but I couldn’t even eat one.

I made a delivery order from the app Uber eats but Subway uses there own delivery drivers so u can’t track the order. The number listed on google doesn’t work and neither does the one in uber eats so there is no way of contacting them!! Order two sandwiches toasted which came un toasted and after we resulted in calling the head office which said they couldn’t do anything our order came after almost THREE HOURS!!! Absolute joke we were offered no refund and when we asked they said that wasn’t possible!

My friend was being served by the lady on shift, when suddenly she turned to me and said “by the way you can’t eat your own food in here”, which I was fine with so put away my food. My friend had then asked why and was told that I was taking a seat from a ‘potential customer’, keeping in mind that no one else was in there. She proceeded to get very bitchy, talking back multiple times and then said that it was disrespectful of me to eat my own food in there. We decided to leave, meaning they missed out on our potential of buying anything else. It’s such an awful way to represent a company that doesn’t have many workers as it is. Seems only those with incorrect customer training and attitude are employed.

this is the saddest subway in town barely any people go in and the staff are rude and unhelpful. i’ve tried to order food multiple times from here and it always arrives late or wrong and the staff refuse to help.

Literally every single time I order from here it’s AT LEAST an hour wait. Management needs to address this as it’s one of the workers delivering the food. Just ordered before close, (stupidly) and lost £30.

was really disappointed with my experience here despite subway normally being great, this subway didn’t address allergy / cross contamination issues. I asked for vegan garlic alioli after ordering a fully vegan sub, the employee proceeded to pour normal mayo over despite their colleague telling them it was the wrong sauce. I understand a miscommunication can happen but the employee didn’t offer to remove parts of sub that had been cross contaminated or just fully replace it. I had to ask them to remove some which they moved then ended up putting it back into the sub when they wrapped it so I got given an item that was not vegan & also no apologies or customer service in fact they just seemed unbothered about the cross contamination that happened. They also then didn’t finish my girlfriends subway and left her with just lettuce

Really rude delivery guy, arrived 1 hr late and gave me the wrong order and shouting at me if I ate from the food or not when he wanted to change the food for me

Ordered on Uber at 2:30pm. In the app it said that Subway would be delivering themselves and therefore there would be less delivery information available (live tracking). It said delivery would be between 2:45pm and 3:05pm, which I was ok with. It got to 3:05pm and I had no updates so called the store and was advised my order was on its way and they are very busy. Half an hour later it’s still not here so I call again to be told the same thing. Food finally arrived at 4:15pm. I understand they are busy but when you pay £15 for a meal deal, you don’t expect to be waiting nearly 2 hours.

I ordered 12 cookies in a box as there was 1 box left on the cookie counter but they refused to give me a box because “there wouldn’t be enough for other customers”. As a customer myself I would be ok going without if there wasn’t a box on show like there's available cookies to buy. Absolutely shocking. Terrible service! The only good thing I experienced was the air conditioning.

We ordered total 3 foot long sub and some more things And from r the billing time one of the staff said this subway don't accept subway rewards application I ask staff why you can't accept it they just answer I'm just working here we can't accept it Totally unprofessional behaviour I didn't understand why they can't This is the worst subway entire in uk i ever visit in my life.

Ordered from here and took two hours to come on uber eats so disappointed

The food was cold, very dry and without sauce. We ordered some nachos and they were cold. The sandwiches were dry and the chicken tasted weird. Over £8 for a sandwich, we won't be back.

Phoebe Brookes

I made a delivery order from the app Uber eats but Subway uses there own delivery drivers so u can’t track the order. The number listed on google doesn’t work and neither does the one in uber eats so there is no way of contacting them!! Order two sandwiches toasted which came un toasted and after we resulted in calling the head office which said they couldn’t do anything our order came after almost THREE HOURS!!! Absolute joke we were offered no refund and when we asked they said that wasn’t possible!

sina sheikhi

Really rude delivery guy, arrived 1 hr late and gave me the wrong order and shouting at me if I ate from the food or not when he wanted to change the food for me

sofia marsh

Ordered from here and took two hours to come on uber eats so disappointed

Emmitt Rutter

My friend was being served by the lady on shift, when suddenly she turned to me and said “by the way you can’t eat your own food in here”, which I was fine with so put away my food. My friend had then asked why and was told that I was taking a seat from a ‘potential customer’, keeping in mind that no one else was in there. She proceeded to get very bitchy, talking back multiple times and then said that it was disrespectful of me to eat my own food in there. We decided to leave, meaning they missed out on our potential of buying anything else. It’s such an awful way to represent a company that doesn’t have many workers as it is. Seems only those with incorrect customer training and attitude are employed.

Charlie Day

Literally every single time I order from here it’s AT LEAST an hour wait. Management needs to address this as it’s one of the workers delivering the food. Just ordered before close, (stupidly) and lost £30.

Dharmesh Mokani

Put very less vegetables. In advertisement they show lots of quantity but in reality person put only 10% of those. Really disappointed ☹️

Lewis Forster

was really disappointed with my experience here despite subway normally being great, this subway didn’t address allergy / cross contamination issues. I asked for vegan garlic alioli after ordering a fully vegan sub, the employee proceeded to pour normal mayo over despite their colleague telling them it was the wrong sauce. I understand a miscommunication can happen but the employee didn’t offer to remove parts of sub that had been cross contaminated or just fully replace it. I had to ask them to remove some which they moved then ended up putting it back into the sub when they wrapped it so I got given an item that was not vegan & also no apologies or customer service in fact they just seemed unbothered about the cross contamination that happened. They also then didn’t finish my girlfriends subway and left her with just lettuce

harsh Patel

We ordered total 3 foot long sub and some more things And from r the billing time one of the staff said this subway don't accept subway rewards application I ask staff why you can't accept it they just answer I'm just working here we can't accept it Totally unprofessional behaviour I didn't understand why they can't This is the worst subway entire in uk i ever visit in my life.

Alicia Dunn

Ordered on Uber at 2:30pm. In the app it said that Subway would be delivering themselves and therefore there would be less delivery information available (live tracking). It said delivery would be between 2:45pm and 3:05pm, which I was ok with. It got to 3:05pm and I had no updates so called the store and was advised my order was on its way and they are very busy. Half an hour later it’s still not here so I call again to be told the same thing. Food finally arrived at 4:15pm. I understand they are busy but when you pay £15 for a meal deal, you don’t expect to be waiting nearly 2 hours.

David Sykala

I got there at 7pm, It's meant to be open until 9pm and I was told I won't be served because they're closing early. If it was a one off I wouldn't have complained but this isn't the 1st time this has happened to me where I enter and I'm told by an employee that they're done for the day despite it being nowhere near closing hours.

Alicia Garcia

The food was cold, very dry and without sauce. We ordered some nachos and they were cold. The sandwiches were dry and the chicken tasted weird. Over £8 for a sandwich, we won't be back.

Samuel Chrishon

I ordered 12 cookies in a box as there was 1 box left on the cookie counter but they refused to give me a box because “there wouldn’t be enough for other customers”. As a customer myself I would be ok going without if there wasn’t a box on show like there's available cookies to buy. Absolutely shocking. Terrible service! The only good thing I experienced was the air conditioning.

Laura McGrath

I went in and waited like 15 minutes to buy a cookie, the two people serving were just rude, she was handling meat and other things and then she picked my cookies up a shoved them into the bag breaking some of them. I’ve had to throw them in the bin they were actually vile, I don’t know what was wrong with them but I couldn’t even eat one.

Kat willoughby

1 hour wait on food, they only have one driver and he was really polite so we didn’t mind.then i open my order they forgot 5/7 elements of my sandwich and gave me cucumber and bread??? how do you forget the protein that’s literally in the name of the sandwich???? guy on the phone had no idea how to do a refund and i have to wait for them to confirm my order to do it on my end ,genuinely concerned about how they cope with more complex orders.

Charles Parsons

I actually can't remember the last time I encountered such a rude member of staff. No hello or goodbye or thank you when I paid. He slapped my sub together like it was a pile of dirty washing. If he was working in my store then he would be sacked on the spot. The lady was polite and makes a great sub. I won't return to this store.

jade pidden

It took 15 mins for someone to serve use because one was too busy sorting out her pickup that she continued to talk about behind the line or was just too interested in her phone. The other girl there (septum piercing and black and red head) was doing what she could. A delivery driver had to get the crisps for the order he was picking up. The place looks grimy and just quite disgusting service from the first girl. The one with the piercing was fine.