Lovely dining experience. Justo’s service was excellent.

Ca l'air de rien vu de l'extérieur mais c'est un super resto

Justo was amazing!!!!!! So was the food!

Awesome!

Justo was an excellent server! Really enjoyed our experience at Las Velas. The chicken and spinach cannelloni was to die for! Gracias Justo

Justo, Josue y Eli..........A+++ in service. Very good food and the setting with the Cancun beach view is just amazing. Definitely recommend. MS

Justo was a great and friendly server and Yuussa made a great pizza and beautiful dessert 🤗

Great food and amazing service!! Ate here 2 days and a row and I will be back tomorrow lol

Amazing food and staff and atmosphere. Justo and Gilberto and Misael and surgery and Adrian are amazing

Justo işini cok iyi yapiyor 👍👍👍

El chef Christian, los meseros Miguel, y el capitán de meseros excelenteeeee. Comida muy rica, excelente presentación, la vista inmejorable, ya llevamos dos noches seguidas viniendo, les recomiendo este restaurante sin dudar !!!! Familiar 100%

El ambiente es agradable tiene vista al mar y a la zona de albercas, me encantó la pizza mexicana, el señor Justo nos atendió de una manera exelente y los platillos de la cheff Yulissa están exisitos. Recomiendo ampliamente este restaurante 💯

Al 1000. Es el primer restaurante italiano con el que estoy satisfecho en todos los sentidos. Muchas gracias a quienes nos han atendido: Don Justo, al excelente señor Balam, la dama Julissa y al caballero Gilberto. Todos con distinción y una atención impresionante. Recomiendo mucho el lugar.

Incredible. La comida eres muy bien y la service es perfecto. Justo es un professional y todos de mis amigos son felices. Suguey y Gilberto son muy bien tambien.

Exelente servicio por parte del mesero Cruz y un buen toque de sabor en los platillos por parte del chef Misaer. Las porciones son las correctas y de buen tamaño muy rico todo

La comida súper rica , Cruz balan Justo y Miguel nos atendieron rápido, y siempre se acercaban a la mesa a preguntar si necesitábamos algo más . Recomendable

Muy amables y atentos en todo momento, gracia por una grata experiencia a todo el staff del restaurant, en especial a Miguel, Cruz, Justo, Balan y Misael.

Excelente servicio de principio a fin del señor justo nos atendió muy bien, la comida del restaurante está muy rica, y la atención del gerente balan excelente, 100% recomendado el restaurante.

Excelente servicio nos atendió el mesero cruz y el el chef Gilberto.

Excelente lugar, el servicio de nuestra mesera Elsi fue excelente. Muy recomendado 😊

Muy rica la comida. El sr Romualdo y el encargado Sr Balam exelente la atencion

Excelente atención por parte del personal en especial de María y Justo muy buena la comida....

Excelente atención por parte del personal y la comida 10 de 10👌🏻👌🏻

Excelente atención y servicio de nuestro mesero Cruz, genial experiencia

Siamo stati a cena in questo ristorante 4 volte nella nostra vacanza, ci siamo trovati benissimo, cibo eccellente chef umile, simpatico e professionale, camerieri super gentili… Lo chef “MIGUEL” e il cameriere “JUSTO” formano una coppia perfetta e danno valore al ristorante. anche il resto dello staff ma non ho avuto modo di conoscerli Vi ringrazio tanto di cuore Piccolo consiglio costruttivo, eliminare piatti asiatici dal menù e aggiungere piatti locali rivisitati come dei tacos di pesce visto che siamo sul mare

Excelente servicio del mesero Justo y excelentes alimentos del cheff Miguel Portillo, en especial sus postres (de plátano con helado de coco es perfecto)

Excelente atención del personal, las porciones están bastas y tiene un buen sabor.

Felipe, Liliana pool concierge, Miguel, Alejandro, Eric, Judith son los mejores La barra las divertida es la del bar cascada y el ambiente Liliana gracias por tu ayuda en el hotel excelente actitud y servicio

Muy buena la atención del Sr. Justo Miguel. Exelente su amabilidad y rapidez

Susan Edgington

Very entertaining evening with Chief Jorje. Absolutely delicious food

Lynn

Las Velas Restaurant was amazing! The food was delicious, the atmosphere inviting, and Justo provided excellent, attentive service. Highly recommend!

Nicole Correa

Justo was the best waiter. Food was delicious and the ambiance is beautiful

Muhammed

Our server Justo is the best! We loved the food and the service, I definitely recommend!!

Batty

Delicious food, great atmosphere, our server Justo was immensely friendly and helpful!!

Samantha Goree

Cruz took great care of us and dinner was delicious! We sat outside on the patio with wonderful views of the sunset over the ocean. They brought our son’s dinner out early, giving him more time to eat. Our wine glasses were always refilled promptly. A definite must if you are staying at the Krystal Hotel. We will go back and will request Cruz again, as we know we will receive excellent service!

W. Yin

With a stunning wide ocean view and included meal plan offered by Hotel Krystal, we had multiple meals here, including breakfast, lunch, and dinner. The crystal clear ocean, the blue sky, the white fine sand beach, and the palm trees are picture perfect every time we sat in the restaurant, regardless in the morning, the afternoon, or during the night. The food was good, yet the menu is a short one. The staff were friendly, and they seemed very busy during the dinner hours.

Lisa Quick

Beautiful place to eat, and everything we ordered was delicious! Justo, Fernanda, Israel, Gilberto, Misael and everyone else was very attentive and cheerful. The chef, Yulissa did a great job making delicious and beautiful dishes!

Lank Young

This was amazing! We had Justo as our server, we actually showed up 2 hrs early to our reservation thinking it was earlier, he said no problem and sat us. Got us our drinks and bread quickly and took our orders. Never had to ask for drink refills and even gave us seconds on desert. Best experience ever!!

Charlene Paramore

So good! Justo Yulissia Gilberto Misael was our waiter and did a phenomenal job despite the busy hour. Fernanda was also very warming when we first arrived. Thank you!

Hilary Chiba

Had a wonderful dining experience last night with my family. The atmosphere is terrific. Beach adjacent and open air. The service is excellent. Our server was Justo. He’s such a pro. He really took care of us. Even made my kids feel a part of a nice upscale dining experience. The food was really delicious. Loved the risotto and my Salmon was so good. I also recommend the mushroom appetizer. It was so yummy. Wine and dessert was great. I had a tiramisu that had some sort of a cheesecake vibe to it. Unexpected combination - which I loved!

Stephanie Ellis

We dined at Las Velas during the sunset and it was a beautiful sight. The food was delicious, chef Misari, prepared beautifully plated dishes and the service was excellent. Our waiter Cruz was pleasant and attentive.

Celeste Stella

I was served by Cruz Balau Justo. He provided amazing service and was very polite and helpful. The food was also very good. I had the vegetable soup and it had so much flavour it was one of the best soups I’ve ever had. The entrees were delicious too. I’d recommend this to anyone who loves Italian!!

Michael Clarke

Great dining experience at Las Velas. The food tasted amazing. Thanks to Cruz for the great service and looking after us. 👍

Elizabeth Crompton

We had a great experience dining at Las Velas. The food was great and the service was amazing. Thank you to our waiter Cruz for looking after us!

alvaro vasquez

Great experience!!! Don Justo, Ruben and Adrian are excellent! I highly recommend this fine dining experience. Beyond the best I have had. We would come eat here everyday on our trip to Cancun. I can’t wait to come back. Saludos de Phoenix, Arizona!

Restaurante de servicio a huéspedes pero una opción muy apta para disfrutar un desayuno con vista al mar sin ser huésped, Muuuuuuy económico, 390 pesos h menos por ahí de los 250 pesos. El personal es muy gentil y te atienden rápido. El desayuno dura hasta las 11:00am

Cruz and Bulan were excellent!!!

A comida estava bem servida, o restaurante não é ruim, mas o atendimento foi o mais fraco dos três que visitei do resort.

Muy buena atención de los meseros Justo Cruz y Gilberto!!!

Muy buena opción para cenar dentro del Hotel Krystal Cancun, la atención por parte del personal es muy buena, fuimos atendidos por el mesero Santa Cruz quien todo el tiempo estuvo pendiente de nuestra mesa y por parte del chef Jessi también hubo mucha amabilidad, los alimentos bastante agradables (sobre todo el salmón), el café riquísimo y los postres!! Absolutamente recomendable.

Exelente servicio por parte de Justo, muy buena comida y amabilidad.

David Taylor

Good Italian restaurant with brick oven pizza, steaks, and decent wine selection. Had dinner with my family of 7 here as we were staying at the Krystal Hotel and the kids wanted some pizza. The pizza, pasta, Tomahawk steak and caprese salad we're all very good and had beautiful presentations. It was all very good and our server, Cruz, was excellent. My only real complaint on the food was the coffee, a cappuccino,after dinner, because it just wasn't very good.

+1

La comida muy rica Del personal solo José y Sugey son AMABLES. Los demás son sumamente groseros, Te mal atienden, se les olvida llevarte lo que solicitas, pero para la propina ahí si están super atentos y hay de ti que no les des gran gratificación porque te tuercen la boca. Únicamente José y Sugey SUPER BIEN!!!

Taste exactly like americans think italian food taste. NOTHING to do with real Italian Food

Atención mala por parte del mozo, antipático. No tenían pizzas que es una de las pocas opciones de menú. El vino tinto feo y no hay opción de elegir. El plato sabroso. Pocas opciones de menú.

Pésimo restaurante, mi comida tenía un cabello. El chef se disculpó conmigo pero eso no quita la experiencia. La calificación tan alta del restaurante es porque te dicen que les pongas una buena reseña.

We dined at Las Velas restaurant today as part of the all-inclusive package at Krystal Cancun, and unfortunately the experience was disappointing. The service was quite poor — it took a long time for staff to attend to us, and we did not feel properly attended to throughout the meal. As vegetarians, we already had very limited options available on the menu. We ordered samosas and spring rolls, but both dishes were excessively oily. The spring rolls were also slightly burnt, which affected the taste and overall experience. We were really hoping for a better dining experience, especially since it was included in the all-inclusive package. Improving service attentiveness and food quality would make a big difference for guests, particularly for those with limited dietary options like vegetarians.

Food was terrible and service was terrible. I would not recommend to anyone.

See Food Spaghetti does not want cheese. Please do not write italian recipe .. it is not.

Pésimo hicimos reservación con el concierge del hotel krystal, que es donde está ubicado el pésimo restaurante, llegamos y los hostess del restaurante “las velas” nos negó la reservación que habíamos hecho desde la mañana de una forma muy grosera y prepotente, ya nos habían advertido que eran mediocres en el servicio y con eso lo confirmamos

Adrian Landon

Worst meal i've had in a long time.

M K

I think ADRIAN needs to check his ATTITUDE. I went twice to Las Velas restaurant whilst I was staying at Krystal Cancun …and BOTH times he was rude and overly patronising . Stop talking to people so badly !!!!!

김김

Came here to have lunch. Staffs were unfriendly and staffs Can’t speak English. We wanted hot food but they did not answer to our request. Coffee machine was out of order. Horrible experience! Ohhhh pizza. There was a brick oven but it tasted like a …..!!!!