Glasshalfull

I placed an order in app for a double stack biggie bag. As soon as I leave and open my bag I notice my burger is cold!!! Like fresh out of the fridge cold!!! Now I can say the young lady in the window was nice , but no I did not go back! I was too pissed and did not want to be in the drive thru fussing and cussing. I’ll just go to the Caraway Village location from now on.

Customer service is trash. No one acknowledges you while waiting to order But the drive thru had 15 people get their orders before I was even acknowledged. And once I said something the response from the attitude having manager was she is helping other customers right now, while rolling her eyes and mumbling under her breath. All I asked was to be acknowledged, and that someone will take my order soon. This is fast food. I didn't think you were supposed to wait 5 minutes before someone comes to take your order. Nobody said a word to us. Management should have said I apologize soone we will be right with you that's all she had to say but noooo she had to have an attitude. Also noticed the team members don't have hair nets on hair flying everywhere. One team member told another I think you're doing a great job. Don't listen to him. That's fine don't listen to me. But if the person taking orders can't multitask you need to put better people up front. Once again the management is rude. Short black lady with a ponytail and an attitude. And she always is like this!! That's why I hate coming to this location. And if I were you I wouldn't either especially during the day. You may have a better experience going through the drive-thru because that seems to be the only focus.

I ordered something simple on doordash, just a baconator combo, so imagine my shock when I received this sad excuse of a burger, with no sauce, no toppings I requested, and most baffling of all: no bacon?? Never order from this place, all the other bad reviews are true and I should have listened.

Staff was impatient while ordering, rude at the window, Potato was overheld so long it was beginning to turn brown, no receipt for my purchase- overall terrible experience do not recommend

Three strikes you’re out! Strike one: Tried the new mobile app, who doesn’t like free food, eventually. Parked then walked inside to pickup my order. Some staff just standing around while one girl was actually making the order. The counter was dirty, no customers eating inside, floor was sticky. 10 minutes later got my food. They said next time you can go through the drive thru. Strike two: mobile app again, drive thru, took forever. Sitting at the order speaker, after 5 minutes no one came. Thought the speaker was broken. Girl at the window said I had to drive around and park in the “to go” parking. Did. Sat there 10 more minutes, food was brought out. It wasn’t even hot or fresh. Ball: got a sausage biscuit at the drive thru. Took forever. Was there only one guy working there? Did he have to cook the food, too? Biscuit was hot and fresh. Strike three: Thursday a little before 6pm. Deleted the app, they’re too slow. Waited over 20 minutes just to order. There were 4 cars ahead of me. While still waiting to order, with no car ahead of me, saw a staff member standing at the drive thru window. Looking at me for several minutes. Is the speaker not working, should I just pull up? No, it worked for all the other customers. Finally ordered, Classic bacon cheeseburger with lettuce, onions and Mayo only and a medium Chocolate Frosty. Get to the take out window, wait and wait another 6 minutes. Get the food and the frosty. It doesn’t look like a medium! Girl had walked away. I say, “hey!” No one acknowledges me. Another staff looked at me but did nothing. I honked my horn. First girl ignores. I honk again, twice. Finally she comes back I say, “this isn’t a medium!” She replied, “yes it is, they’ve changed it.” I drive off cursing. Poor service, and each time no receipt was ever given. I get home and the order for the $7 sandwich isn’t even correct. See pictures. And it wasn’t hot. It wasn’t fresh. After 25 minutes waiting it should have been good. It was not. Wendy’s your mobile app isn’t good, your staff are indifferent and apparently management doesn’t care. You won’t get any more of my money. Do I expect any changes because of this review. What do you think?

Do yourself a favor and stay far away from this drive-thru. I can’t speak for daytime, but after 6 p.m. this place completely falls apart. They take ages just to acknowledge you, and when they finally bother to take your order, it’s almost guaranteed to be wrong and they’ll still manage to leave out items. I’m not wasting my time sitting in the parking lot auditing their incompetence. This location is a joke, a headache, and a total waste of money. I’m done with it.

Love the employees, but the food made my toddler throw up three times during the night. This isnt food its poison. Find other places to eat.

Jerrold shouldn’t be working the window, clearly he lacks customer service skills. Even the car behind us said he was being….rather unpleasant. We found out because we were missing items. Editing my review to add that BOTH Dave doubles I purchased were undercooked, they were still pink in the middle and were completely undercooked, taste like it just came out the freezer. I tried calling the store but of course there was no answer… avoid this Wendy’s.

I ordered a 5 dollar burger bag. The service was slow. I had to wait for food to get done. Got tired of waiting and went inside to get it and my burger was half done!!!! I took a picture of the food. I don’t understand how a person has to wait over 10 minutes for food and then half done this is down right a mess.

we ordered food, and paid the 8 dollars for it while the workers were getting the food ready. When the worker came back, she told us to pay even though we already had and so the card declined and we couldn’t get our food.

Make sure you always ask for your receipt ESPECIALLY at nighttime these people charge extra things to you even if it’s 3 dollars it all adds up for them at the end of the night! Disgusting! Its like someone is training all the newer people to do it.

Terrible service and takes years to get your order for food that is just not worth it. Don’t waste your time coming here.

They have a bad customer service, they take a long time with your order, they give it to you incomplete, cold, the coffee supposedly just made and it's cold, the sandwiches in general all the food is cold, and of their faces when serving you and the attitude not to mention.

I ordered a combo through the app to this location. A tall older white male with alcohol on his breath in the drive thru told me they didn’t have my order in their system and could not fulfill my order. He kept insinuating that I must have placed my app order to another location even after showing him the receipt that clearly showed I placed my order to this location. He said he was new and that the order was not in their system and there was nothing he could do even after showing him my receipt. Eventually one of his coworkers made the order that was on my receipt and quickly shoved it out the window at me. I would not recommend this particular location if you decide to make a Wendy’s run especially if you are ordering through the app.

Is zero star was an option this is what I would have selected me and my boyfriend came to Wendy's last night around 9:30 and we're told there was no more nuggets. We totally understand things happen and food is running out so when we get to the window we just asked instead of having double fries can we just have a fry and one chili and the gentleman asked the manager he comes back and tells us the manager said no. I kindly asked why not and if I can just speak with the manager cuz I would really like to understand why not. He responds absolutely let me ask the manager she refuses to show her face and come and talk to me and hides behind the counter. He comes back telling me she said no she's not going to do it for us and that she does not want to talk to us. Instead of just working with us we decided not to get the food at all and we were about to spend over $20. This is the last time we would ever come to this location do not come here unless you want to be mistreated the manager looked like she was Hispanic with dark hair I will be sure to come back and catch her name if she is still working for this company I will even get a picture of her and let everyone know not to come here because of her absolute disrespect