Gold Planet

Seen they brought back the crispy chicken wraps, 2 for $5 so I was skeptical about coming here to try them as I've had bad experiences here in the past, and sure enough another horrible encounter! Anyways I ordered the wraps with no pickles and when I opened the bag they were wrapped up so small they were no more than 4 inches long unwrapped them and opened up the cold tortilla and I see a very miniature piece of hard cold chicken with no pickles and no slaw with a ton of spicy mayo, totally gross! So i checked the receipt and I got charged 2 for $6 when the sign on the window says 2 for $5. Chalk up one more nasty visit to this disgrace of a restaurant.

I ordered through DoorDash and I ordered mashed potatoes with gravy. 2 orders of them! What came? No gravy at all. Called the store and the woman I spoke with Victoria automatically blamed the dasher and then they refused to give me my gravy. Also I ordered regular chicken and got spicy which I couldn’t give to my 3yo. Then when I thought it wasn’t bad enough the biscuits are rock solid! Never going to this location again.

Okay so I pulled up to the drive-thru at 9:45 p.m. that guy acknowledge that I was there the drive-thru I asked him for a chicken sandwich, his response was they had no chicken or any food that they were closing at 10 and they were ready to go home had everything cleaned, when I reminded him that it was only 9:45 p.m.. now correct me if I'm wrong but if you close at 10 p.m. and you have cleaned everything up 15 minutes before and you are not serving any food isn't that wrong???

This is the worst KFC I have been to in a long time. The last KFC like this was in the 1980s before the internet - lol The restaurant was dirty, and they took a very long time with my app order. My app order for dine-in was not ready at the time promised for pickup. The staff forgot my drink, condiments, napkins, and utensils. At my inquiry for these items, I was told, "Sorry, we have no napkins - we ran out." - how does this happen? KFC is a multi-million dollar company. I had to ask for an extra paper bag, tear it in half, and use it for my hands. I may uninstall the app & avoid KFC altogether from this negative experience. The food was ok, but I had better at other KFC locations. I will never go to this location again. 💯

Terrible location Do not go there. The staff does not want customers. They made me wait five minutes at the drive through with acknowledging me through their speaker and the message was “one moment”. And no please. I waited another so long that the car behind started to hit their horn. Btw there was no cars in front of me so I would assume that they were not busy. Never going to this location again

Very bad customer service, 3rd time being here and all 3 times the staff did not get it right. This time I drove off, I asked a question and the staff was very dismissive. Stop giving up a vibe as if you are being forced to work. I ended up going to Popeyes down the street and they are very busy, I wonder why? Please do better with your attitude and customer service skills.

There was a time when I could walk in and order food an hour before closing. Once I even got there 35 minutes before closing and the employee who saw me try to open the locked door was gracious enough to unlock the door for me and allow me to order. However, the last few months I've arrived an hour to an hour and a half before the listed closing time and the employees who saw me try to open what should be an unlocked door gave me dirty looks and acted like I was inconveniencing them by trying to be a customer at the establishment. It's not like there's any tables to clean, or chairs to put up that would require you to lock up an hour and a half early. Do better KFC.

45 minutes wait for an order then the order was incorrect. Staff needs retraining ,extremely slow service

We ordered the 16 piece family meal advertised for $49.99 along with a large drink at time of paying the total was $65.59 and showing taxed 2 times. I asked for a refund and would not give me a receipt showing proof that it was going to be refunded she claimed that receipts are only given when purchasing. Her attitude was extremely rude! She told me they did not want my business.

The employees are super slow they don’t acknowledge you at the register. You’ll be waiting to order they just look at you and ignore you. After 10 minutes they’ll talk to your. Super slow service they can’t resolve simple customer service problems. Definitely loosing a customer.