Absolutely upsetting. Person at the register was in training, no one cared to help her. She was struggling to take my order. Wanted to pay the difference for a medium cup instead of getting a small and they straight up denied me. Why? Who knows? They had 100’s of medium cups sitting behind them, I don’t understand as to why they couldn’t sell me one with my order. Totally ridiculous. Only reason I’m not giving zero stars to this place is because the food was fresh and most definitely not newbies fault. I managed fast food restaurants myself and my employees were never this arrogant.

EthanHK

Delivering from here is pretty standard during Dining Room hours but, at nightfall the Drive Thru is the slowest in the region. The Wappingers Falls location is far quicker & better (if you're a courier.

Kevin Waterman

I was the only one in the drive thru. I ordered 2 sausage egg and cheese biscuits. I get home and both sandwiches were missing the eggs and the cheese. I was the only customer and they still got it wrong. This is pathetic.

Tori Tirado

I always keep trying, but clearly I should stop. Takes so long each time. Everytime I come, my order is wrong in one way or another. Today tho was honestly the last straw. I already had to loop back around just to collect the rest of my order that was not in the bag. Then when I finally get to my destination so that I can EAT my lunch, THE SANDWICH WAS COMPLETELY WRONG. WHICH MEANS I RECEIVED THE WRONG ORDER ENTIRELY. This is ridiculous, train staff better.

John Anderson

Edit: 11/16/24 This place is dead. My son and I were the only 2 in the restaurant. Burgers were ok, but the baconator fries where awful. Cool, not hot, and the cheese was not melted. First photo is ours, the other photos are stock images from Wendy's

Pamela Petrell

Food was ICE COLD and nuggets were about the size of a quarter and over cooked there wasn't any hand sanitizer in the machine by the cashier and no soap in the bathroom

Sue Cordeiro

The food was just fine. The service was great. The atmosphere was not good. The dining area is Freezing, like colder than outside. I was told that it is always like this. To the owner: Do better! This is no way to treat your customers or workers.

A Y

First time at a Wendy's in more than a few years. Cheeseburger... a tragedy. Drier than dry. An embarrassment to fast food. Chicken sandwich almost okay as a stomach filler. Less than ripe tomato slice. Seemed like sandwich was cooked/heated earlier then reheated upon order. Forgot to say light ice. Drink was mostly ice, maybe 4-5 oz of coke in medium cup. I used ice to chill my own bottled water. No more Wendy's in my future. Drive thru clerk was very nice. Greeted me and gave me a "have a nice day" farewell. That's why I gave a 1 star rating.

Ed Matthews

Just sat in the drive thru at 1230 at night for about 30 min with only 3 cars ahead of me. If I was the franchise owner I'd be firing people or adding more to the night shift cause obviously the one or maybe 2 that are on can't hack it... "Fast Food" Dave Thomas would have had a heart attack!

Void Artist

How you gon get mad at me for you not understanding something I’m talking about… a food item sold AT YOUR JOB. Put more profits into training your employees and bettering the environment. Maybe they won’t hate it 24/7. People in the morning are nice. Get food somewhere else after 7pm

Matthew Hart

Every time I come here I leave really annoyed with service. My food was ready as I could see it on the counter behind the front register. I had to wait 10 minutes for them just to put it in the bag and give it to me. Didn't even address me by name even though I literally gave it to them when I told them I was picking up. Guess I'll go to Newburgh whenever I want Wendy's or just drop Wendy's altogether

James Francese

I don’t know what happened here. It used to be the best fastest drive-thru around, It has gotten so much worse in the past few months. Where Now they are the slowest around. Worse than Burger King and that’s really bad.