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Braum's
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Braum's

★★★★ 4.4 · 100 reseñas

En Braum's, traemos un pedacito de Oklahoma a Frisco, ofreciéndote la combinación perfecta de deliciosas hamburguesas, helados artesanales y una completa selección de productos de alimentación. Con una tradición de calidad y sabor que nos distingue, te invitamos a disfrutar de un...

Braum's

Ice cream · Frisco

4.4 · 2,576 reseñas Google
www.braums.com

Sobre Braum's

En Braum's, traemos un pedacito de Oklahoma a Frisco, ofreciéndote la combinación perfecta de deliciosas hamburguesas, helados artesanales y una completa selección de productos de alimentación. Con una tradición de calidad y sabor que nos distingue, te invitamos a disfrutar de una experiencia única...

En Braum's, traemos un pedacito de Oklahoma a Frisco, ofreciéndote la combinación perfecta de deliciosas hamburguesas, helados artesanales y una completa selección de productos de alimentación. Con una tradición de calidad y sabor que nos distingue, te invitamos a disfrutar de una experiencia única en un ambiente familiar y acogedor. ¡Ven a descubrir por qué llevamos tantos años siendo un lugar favorito para tantas familias!

Qué dicen los clientes de Braum's

Braum's in Frisco is loved for its ice cream, burgers, and milk, often described as the best value for money. Customers appreciate the friendly staff and quick service, though some report inconsistent food quality and occasional order errors. Cleanliness and staffing levels are occasional concerns.

Platos populares

ice cream (13) burgers (6) milk (3) sundaes chicken combos salads shakes

Ideal para

Familias Comida rápida Locales Informal

Tip: If ordering burgers with modifications, double-check your order before leaving to avoid errors.

Servicios

🅿️ Parking 🚗 Delivery Accesible Café
🎯 Casual Trendy 👥 Grupos

Preguntas frecuentes sobre Braum's

Braum's está ubicado en 2680 Main St, Frisco, TX 75033, Frisco.
Braum's ofrece cocina ice_cream.
Braum's tiene horario de atención. Consulta los horarios actualizados en su perfil.
Braum's ofrece los siguientes servicios: comer en el local, para llevar, entrega a domicilio.
Los platos más recomendados en Braum's según las opiniones de clientes son: ice cream, burgers, milk, sundaes, chicken combos.
Braum's es ideal para familias, comer rápido, locales, comida casual.
Braum's in Frisco is loved for its ice cream, burgers, and milk, often described as the best value for money. Customers appreciate the friendly staff and quick service, though some report inconsistent food quality and occasional order errors. Cleanliness and staffing levels are occasional concerns.
If ordering burgers with modifications, double-check your order before leaving to avoid errors.
2,576
Reseñas

Opiniones de Braum's Frisco

4.4
2,576
5★
65%
4★
22%
3★
6%
2★
2%
1★
5%
Reseñas (100)
J
Jay Reimer

Mya is the woman who helped me at that register. She is very very intelligent and really good at her job. Thank you to her for helping me with my order. Thank you Mya White

S
Sham S

WOW 👌 👏 😍 👍 I luv it!! There was a long queue but worth it 👌 Awesome 👌 Great flavor 😋, we loved it!! Michael and his team are doing a great job!! Fast, Fabulous, Fantastic and Famously known Braum's Ice Cream services are amazing! I love it🤗❤️❤️💯🫶🤝👏☝️🙌

A
Amarnath Yadlapati

One of the best Braum’s I’ve been to. The seating area was clean and comfortable, the service was impressively fast, and the overall ambiance was welcoming. Great spot for a quick and pleasant bite!

H
HumbleShopper

This place has amazing ice cream! Double dip with Mango, Cookies & Cream was delicious and the staff was also friendly.

S
Saeed Iqbal

They handle high volume very efficiently and accurately.

D
David Johnson

I don't go as often as before because we moved, but whenever we get a chance we stop by for a delicious cone.

T
Tim Miller

Braum’s in Frisco is always so prompt and accurate in the drive through line. Better than any other drive through and equal to Chick-Fil-A. Well done guys and well done to the management team.

S
Sanjay Choithramani

Best diary and ice cream place in north Dallas never disappoints

R
Rohit jaurasi

everything is best but service too late✅ love it.🫶🏻

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Jahan Mohammed

I absolutely adore Braum's Ice Cream, particularly their A2 milk selection. Their A2 milk is not only delicious but also packed with nutrients that leave me feeling energized like a Star Wars M III character after indulging. I even use their milk to make homemade yogurt, which turns out perfectly every time. Furthermore, I must commend Braum's for their exceptional customer service – it truly sets them apart. The temptation of their ice creams is irresistible, as I once found myself so captivated by their flavors that I accidentally left my girlfriend in the car while I dashed in to grab a cone. That's just how amazing their ice cream is!"

S
Scotty Carter

Great spot. Super cheap ice-cream. Yougurt based I'm told. Under $10 for 4 people.

K
Kamal Kr. Yadav

The milk is tastier, simply best compare to any other milk brand

J
J J

Good food, service, atmosphere - and good place to get a malt.

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Patricia Ferrara

Love the burgers. You can taste the meat and is juicy. I love their ice cream. They sell other items in the store and are reasonably priced.

A
Andie B

Enjoyed their butter brickle and chocolate chip ice creams.

S
Santhosh Kattaa

I ordered a banana split with chocolate cookie dough, black walnut, and butter brickle flavors, and I absolutely loved it. I also purchased their whole milk, which I use in my coffee, which is incredibly tasty.

R
Revathy MAhendrakumar

Nobody can beat their pricing and their ice creams are the best! The convenience of being able to go in and come out for quick grabs is what I love most about Braums.

R
RACQUELLE ANDERSON

Love it! Great low prices for large amount of food. Banana 🍌 split. Staff are always friendly.😋 😍 👌 ♥️

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Priya Reddy

Ice Cream Sundae - Hot Fudge - Chaco Lava Cake - A replacement I found for “Death by Chocolate ” 🍨 🍦 my fav ice cream - Back in Bangalore India 🇮🇳 - Braums milk to make curds and ice creams - Yummy 🇺🇸 Priced decently.

D
David MA

Went in the store for the first time. Excellent job by everyone.

B
Blaine Reid

Its my favorite ice cream. Great flavors and options for other treats, as well as burgers and crinkle fries.

T
Tom MacFarlane

Great ice cream and yogurt at reasonable prices. Food is good, store is handy.

Z
Zach White

I love this place!! Their prices are unbelievable and the quality is second to none one.

R
Ruben Rodriguez

I wanted to share the great experience we had this morning at the Braums Store#76, located at 2680 W Main Street in Frisco, TX my dad lives for breakfast and we walked through the door exactly at 10:30 am , they shut down breakfast at 10:30 am . When I asked if we could still order , the staff was very accommodating and made an exception. These days it’s very rare to see this kind of customer service. I will continue to do business here and tell all my friends. Thank You Braums Staff for going above and beyond to make a 91 yr old happy. Blessings to all of you..

P
P T

Honest ice cream store with decent prices and friendly staff. Will become my go to store when in the area.

R
Rakesh

Tried Brums Ice Cream for the first time – pleasantly surprised! Tastes fresh and natural, though a few more flavor options would be nice. Still, very satisfying!

J
Jessica M. Clark

There was a disgruntled old man who didn’t understand a sign on the ice cream glass and got rude to an employee - the employee maintained composure, patience and when the old told the employee to get someone else, he did. The ice cream was perfect, the burger and fries delicious, atmosphere was clean (including the women’s bathroom!), but the service was superb! Everyone had smiles on their faces and were super friendly! We will be back!

M
Melanie Kennedy

Amazing store. Friendly staff. Great grocery items and sundaes!

R
Radha shruti

Best ice cream in town with great selections

A
Amit Chandrasingh

Came here to to grab some desert and found this Neapolitan Bean Soup sold here! A great treat to have. Staff at this store are brilliant and friendly.

M
Michaelle Hallman

Ice cream is always great. Just make sure to ask if the soft serve is working.

B
Badrish Shanbhag

Love the ice-creams here at Braum’s. Banana Split, variety of flavors in shakes and cones is a must try. Go enjoy!

G
George W.

Burgers were cooked to order. Crinkle cut fries were served hot. Dining room was clean. A good visit to this Braums.

F
Frank Brown

Love this place for great ice cream at a fantastic price. Visited again a few days ago and got a special for $3.49. Three large scoops of ice cream with caramel. Fantastic. By far, this is my top ice cream shop anywhere (and that includes where I live near Atlanta and during my travels to Europr, Asia, and the Middle East).

R
Ross McClory

Only had milkshakes this tine , they we're excellent

R
ROBIN ANDREW Pramanik

Great Food and Value for Money. The 3 Meat Burrito and Hot Chocolate was an awesome option for Breakfast.

1
1star2stripes

Braum's is the only fast food place that serves a great tasting burger that taste like real meat! You get a better tasting burger for the money versus any other fast food place!

C
Colin Edsall

We buy the A2 milk here and treat the family to ice cream once in a while because it doesn’t bother our tummies like regular ultra-pasteurized milk. The bag of burgers is another great option to save a little money when we are on the go.

Dan Thomas
Dan Thomas

Best milk and ice cream flavors at reasonable price. One scoop only $1.99. Best Burger or chicken combos. Best value for money vs other fast food places

Vikas Srikanth
Vikas Srikanth

The staff was friendly, the service was quick, and everything was smooth

Chilia Martin
Chilia Martin

Love their "clean" cow products!! Always love their burger❤️ and the ice cream is the best--made with the ingredients that my husband does not have a reaction against.

Destanie Reeves
Destanie Reeves

Best cheeseburger I've had in a good while and also nice ppl. They even make their salads look pretty. I think this is probably the best Braums.

Arpan Makwana
Arpan Makwana

This is our go-to place for ice creams and shakes. The prices are much better than any other place. Their Sundays are excellent and have a great variety on the menu. Great place to sit as well and pet friendly too.

Animesh D
Animesh D

Nice shop with options for dine in and little grocery. The braums milk was in stock and the checkout was quick. There are other grocery items also but not promising. The ice cream counter serves variety of ice creams and in affordable price. There is a seating area too. The line for the ice cream sometimes long and you may have to wait. There are ample parking outside and the restroom was clean.

Noel
Noel

Been here multiple times, it's usually a little busy even with a drive, but lately it seems they're a little understaffed. The ice cream is fantastic and it's cool that they have seasonal flavors. The staff does their best effort to make the process quick. They have flavors for just about everyone! Would recommend if you're visiting Texas!

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Phani Tej

My regular visit to braums is only because of the quality that they maintain.icecream tastes better than most of the locations around.milk is the best if you dont want to spend on organic milk

t
tanushri verma

Great varieties of ice creams and milk shakes. Prices are pretty low. I cut one star for the eating area. It is not very clean, and tables are sometimes not wiped.

S
Sasidharan Prakasan

The restroom were dirty. Other than that the products are really good.

A
Aleesa Sells

Breakfast is good price, taste pretty good. I will say I think the locations in Oklahoma are a little better, the portions seem a little bigger, customer service a little better. But decent place.

T
Tracy Hughes

This Braum's on Hwy 75 doesn't compare to the Braum's that was discontinued on Travis St., for those who remember its convenience, small town hominess and friendly atmosphere. I like the grocery store more than the dining area. Braum's has the freshest produce, baked goods, and of course, the best selection of types and flavors of ice cream. The drive through food seems to me to be more satisfying than the food bought in the cafeteria - style dining room. But then the dining area is a big box with terrible acoustics, which always makes for conversational screaming. In general, I think the dessert features at Braum's far outweigh the burger and sandwich menu.

j
jenny richards

It does get busy and hectic but most of the time it isn't too bad. I will say that recently we ordered a banana split and it was $4.99 plus tax but it looked like a $10 dessert. It was well proportioned and just really delicious! It was definitely enough for 2 people! And the small yogurt ice cream on a waffle cone is less than $2 but it ALWAYS looks like a large!

T
Tracey Parks

Long wait and a yogurt machine wasn't working but for the most part I don't ever have a problem out of this location

J
Josie Vasquez-Martinez

Our banana split was delicious! The place was very dirty. The counters had buckets of ice cream melting and dripping to the floor, the blenders were not clean between shakes. I asked an employee when they clean the counters and he said at the end of the day. Very disappointing

L
Lin 2772

I love the coffee chunky chocolate ice cream!! They're so creamy and the chunk has a good bite!!

E
Easton Sorensen

Totally would recommend, the prices for their food is worth it, the amount of protein that also comes with different types of food, is just packed. Good place to hit up after a good gym session for sure! Good place to hit up with friends.

H
H Lakha

Could use improvement on service handing and verifying the orders made via the drive thru. Pricing clearly hasn't changed egregiously like some of the other restaurants, and I would love if this Braum's stayed that way.

M
Mela Ne

Food tastes great, staff is friendly! Not the cleanest place to go but always packed.

P
Paul Ho

In an overgrowth world of franchised and specialty ice cream shops that are overpriced, Braums sticks with good old fashioned classics that never go out of style and old fashioned prices. Although it looks a bit outdated, the low overhead savings is passed along to its customers. Shared a sundae with my son for under $4. I'll be a new regular.

C
Calvin Olson

Their burgers and shakes are great and not too expensive. The only sort of con is that the workers are high schoolers and I feel the amount they're paid shows

M
MANZAR HR ADVOCATES PAK HR Assocites . com . pk

Pistashu n strawberry r nice but cherry lemonade is horribly bad, kids and we also like Sundays , I personally think go for sundeas instead of single or double dip

Dan Ross
Dan Ross

If ordering burgers and you have any changes vs standard order check your order before leaving! Seems like they mess our family’s orders up 25% to 50% of the time and consistently on burgers where everyone has some order condiment adjustments. Food tastes great. Kids love it and they do great re milkshakes and ice cream all the time but they need to be better about their QC of making burgers.

Christina Morgan
Christina Morgan

The ice cream was good! Creamy with good flavor. I did not get a good vibe just walking in and not knowing what the place was like. It was dimly lit. The staff seemed preoccupied and wasn't engaging. I came for the ice cream and it was great!

amber tajwer
amber tajwer

Spectacular atmosphere with efficient service mostly by the teens. I encountered services by youngsters which are less available in the US. Taste of the ice cream I chose was delicious and the single scoop was enough to enjoy for a longer time.

Suzayn
Suzayn

3 is 1 restaurant, an Ice Cream shop, and a little cute Supermarket. Great! Burgers and all fine ice cream I liked it You can get really good Milk here.

D
Deepti Prakash Nagalla

Ambience is good, but they aren't consistent. They have very good ice cream flavors, with occasional contaminations which is very serious for having a nut allergy, even when alerting I have an allergy. They have good ice creams, their Vanilla is the best, but somedays you can expect spoiled milk in their milkshakes, and some of the busiest drive-thru lines in all of Frisco. Better places to go.

T
Troy Strass

The food is fantastic the ice cream is amazing. The service the first time we went was good this last time was suboptimal, and their fountain soda machine was not working which we didn’t know were not told when we ordered our combos and paid. When we were jammed our cups we were told we could get water. I had to ask if I could get a milkshake if I paid more. I am willing to give it another try and will provide another review. Hope to have a better experience. Good food. Better ice cream

T
Tami Danly

Great location with convenient access, and easy to read menu. The staff were friendly, but they almost seemed untrained. We ordered five separate ice cream options, and the only ones that were correct were the single scoops in a cup. The drinks were nicely flavored and balanced with carbonation. They lost a lot of customers to the wait time in the drive thru line and/or not having select menu items available. It's not a completely bad experience, but probably won't return to this location.

B
Ben Bitdiddle

The guy who was serving messed up 3 of our orders. All the flavors were wrong. I love Braum’s and this was the fist bad experience.

Letitia Davis
Letitia Davis

The staff and service was nice. However, I went in for Egg Nog ice cream. They didn't have any and that's really disappointing! Every year when I try around the beginning of December this is what I get every time! What is the timeframe for that ice cream? Tell me what to do to get that ice cream. Also horrible fries!!

Alissa Jordan
Alissa Jordan

Food was good as usual but we are SO disappointed in the ice cream. There’s a huge sign advertising the Holiday flavors, which is why we came as we’ve had them before, but they only had 2- peppermint and pumpkin. Both of which we didn’t want. As we are currently in the heart of the Holidays and to be out of those other flavors, the whole reason we came, was severely disappointing. Take the sign down if you don’t have them.

Julie Powell
Julie Powell

I'm always a bit frustrated with this location. The service is never great. I am for a fresh burger, they fake pushing a button ( I know there isn't one), abs my food comes out NOT fresh. The tables are always dirty and they need to learn how to bag groceries. Puzzles as children teach this skill well.

Justin Bond
Justin Bond

Incredible ice cream. Cold enough that it doesn’t drip after receiving it. The service was mediocre, as a simple order took upwards of 5 minutes to make even while I was at the window. Furthermore, the food was mid at best, failing to carry the salt to the tastebuds in the fries. The chicken had a rubbery, old texture despite just being served to me. I wouldn’t recommend order the chicken tenders but the ice cream will always remain superior

Trenton Larkin
Trenton Larkin

6-5-24 - The experience at Braum’s was just okay. The staff was so-so, kinda friendly but nothing to write home about 😕. The ice cream itself was decent, but it really lacked in the toppings department—definitely could have used more 🍫🍓🍪. The biggest downside was the cleanliness: the bathrooms and dining rooms were pretty nasty 😷🚽🧹. Overall, not the best, but not the worst either.

A
Aaron

Me and my family got some food at braums, after we decided to get ice cream. We ordered ice cream, and one of the ladies dropped the ice cream ball on the counter, picked it up and put it back on the cone, and gave it to us. After we corrected her for her mistake, she threw it away, and another guy told her she should have just put it back in the bin. That is disgusting, especially as people who really like braums.

c
cj mcphail

For 7 yrs I've seen lines of cars. Finally went in to order ice cream. The service was great ice cream creamy and delicious. Yogurt twist outstanding. You can't see the names if the ice cream because of frosted condensation on the glass. No signage for their flavors. There were at least 10 people working and yet the dining area was filthy. Tables atrocious, garbage over flowing and beverage receptacle scary dirty. Next time I won't go in and hope for the best.

S
Sharath Goud Gaddameedi

I’m giving this review due to the store selling/displaying expired or about to expired products. I noticed few of them in the store bread was expired on july 1st almost 2 weeks back but also bought the blueberries yesterday and found that they are also spoiled.

H
Hanadi

Their service was strangely suspicious when I walked in the lady was looking at me with a a glare, when our orders were served my sweet toothcwanted a birthday cake sundae some what was served decently, my dads banana split looked like it took SECONDS to make. No whipped cream, toppings, and nuts needed to be asked for?? Sprinkled onto mercilessly. The cashier gave us a discount, somewhat edible, filthy tables. Never going there again.

J
Jenica Williams

For anybody that doesn't know they now have a brown sauce they put on their hamburgers. I ordered mine with Mayo no onion, no tomato, add cheese & it came with this brown sauce. went to the counter and asked what it was. They said it was a mixture of ketchup mustard and some other ingredients. Yuck! not that it matters But this place is indian owned, and i'm wondering if that's just something they put on american hamburgers? I am not a racist person but I did feel extremely outnumbered with the type of business that was coming in and out of there. (Indian customers)

Andrew Conrady
Andrew Conrady

If old nasty fries and a slop together hamburger is your thing you’ll enjoy this place. Their ice cream is 5 star! Their food is really good too, but not when it’s prepared so poorly like it was tonight.

C
Chandra Kathera

Ordered one medium and one large limeade at drive thru. Just got on the road in a minute and sipped it. It is just soda ice. Returned back to store and showed them. The funny reason is they were out of lime. I don’t understand how they prepare limeade without lime 🤣. Without receipt, no refund it seems. Manager showed up and with managerial attitude refunded money back, lol. Sip it before you go far away from store 😀😀.

K
Kei

I’m writing to share my recent experience at Brumb’s that left me very disappointed. The customer service I received from an employee named Valerie was unacceptable. When I placed my order, I clearly asked for a cup, but was given a cone instead. While Valerie did correct the mistake, she did so without saying a single word to us—no greeting, no apology, no acknowledgment at all. It was extremely awkward and made us feel ignored. What made the situation even more uncomfortable is that we saw Valerie chatting and being friendly with the customers ahead of us, and again with the customers after us as we were driving away. It felt personal and very off-putting. I’ve always enjoyed visiting Brumb’s, but this experience made me reconsider. I hope this feedback can be used to ensure all customers receive the same respectful and friendly treatment, regardless of who they are.

k
kavya jupally

Staff was not friendly nd some random people threw food on table bow then left

N
Nancy Perez

It’s sad when you have teenagers working for you. You might end up getting a sundae like this which includes a hair. Extremely disappointed.

k
karthik kasaragadda

I had an ice cream yesterday and got some white sticky thing in it, similar to what others experienced in the ice cream in the past reviews. I got stomach upset whole today. Worst experience ever.

V
Victoria S.

We Ordered 5 plain cheeseburgers and 5 regular burgers. Received 10 regular burgers, none were plain. All had ketchup and pickles = 6 of us (children including) didn't eat lunch today and 1 of us had 10 burgers all for himself. Way to ruin our day and waste both our time and money. Not going to drive 20 minutes BACK (40 min. Total) to get order corrected & had reservations to meet Santa at a different town anyways. Ridiculous. Have to throw away 7 burgers now.

V
Vanessa Bryant

Disgusting and filthy place! This place is nasty and looks so unsanitary. The food prep area is horrible and so is the eating table. We are not returning here in the future. The employees don’t use gloves or wear masks. Horrible!!

D
David Pich

Found this in my orange sherbet freeze, after complaining about having to pull up to wait for two drinks. Called to complain and they were laughing on the phone. I would not trust any food they prepare, if you can’t see them prepare it.

T
Tarek Aloui

Not sure what’s up with this location, but it’s been pretty inconsistent in services. It’s a gamble whether or not they’ll have the flavor you’re looking for, drive thru is broken, and facilities are dirty. Consistent in being disappointing.

O
Oklahoma Cowboy

Want to wait in line of in a drive through for literally 45+ mins, well AWESOME - then Braum's is fantastic. You could raise a cow, process it and STILL make a burger faster than these bozos!!! Love Braum's food and quality, but their service is absolutely HORRIBLE!!!

L
Lisa Norman

I asked for a strawberry banana shake slightly thick. What I got was strawberry milk with cut up big pieces of strawberries and bananas!!! If the line wasn't wrapped around the store I would've went back. I had my two fur babies & couldn't leave them in the car to go in either. This braum's is hit or miss you just never know. 😡😡😡😡

A
Aelen Elijah

My experience at this Braum’s this morning was very poor so I ordered from the window and I thought I was getting my order but when I got home, I only had half of my order. I only wanted two pancakes. They told me I had to get three and then the burrito never made it to my bag so I called the store and got hung up on so then I went back up to the store and I asked for a refund and the process of me asking for a refund they drop someone’s food on the ground and they let the guy drive off without letting him know so I’m thinking that’s what happened to my food as well The customer service is poor. Don’t none of them smile or greet you. They’re rude and they don’t care much about your food.

R
Robyn McAllister

Ordered a jalepeno burger and was given a chicken sandwich with jalepeno pigmento cheese and bacon. Then my husband ordered a spicy chicken and got a chicken club sandwich. We don’t even eat pork. It was a waste of $25….very disappointed.

B
B Melt

Person taking our order was unhelpful, impatient, and unfriendly. Person taking payment didn’t not say a word to us, person handing us our dessert did not speak a word to us either… terrible experience but can’t help but come back for the treats

A
Avia Gauthier

I went here with my family, yesterday, November 10th. Service was alright and our order had to be corrected. Nearly every table was filthy. The floor was dirty too. One of my twins ordered a Strawberry milkshake with his hamburger meal. In the middle of it he stopped and said what's this? My husband pulled it out. It's pictured. I showed the manager and she said "Ew, goss, what is that?" I said if you don't know, I dont either. She went to someone behind the wall and came back 3 minutes later and tried to explain this was a banana. He didn't look like or smell like banana. I watched her remake this shake and I don't she how a piece this large would get in his cup. She took what we pulled out. My son was sick yesterday and now I'll have him tested for bacteria. And if he worsens as a lawyer, there will certainly be a lawsuit. She remade the shake...he wouldn't drink it. We went to Handel's down the street...where we should have gone to begin with. What a disgusting experience!!!! And then the manager with her lie trying to gaslight me. I should have asked her to taste since she said it was a harmless banana!

l
luvinqrroblox 1

I’m writing this to share a very unpleasant experience my friends and I had. While spending time at braun’s in frisco—two teenage girls repeatedly laughed at us and made rude comments. Their behavior was unkind and unnecessary, turning what should have been a fun outing into something uncomfortable and upsetting. It wasn’t just a quick giggle or misunderstanding—it felt intentional. My friends and I tried to ignore it, but the way they looked at us and kept laughing made it clear they were trying to embarrass us. No one deserves to be treated like that, especially in a public place where everyone should feel welcome and respected. I hope management/staff (or whoever is relevant) will be more attentive in the future so that others don’t have to go through the same experience. Everyone deserves basic respect, and it’s disappointing when people choose to act otherwise.

T
Tony Cardoni

⭐☆☆☆☆ Visiting the Braum’s on Main St. in Frisco feels like a daily roulette wheel: will the soft serve yogurt machine be down today, or will they just be out of one or more flavors? Spoiler: it’s usually one of the two. Even when you lower your expectations, the chronic understaffing delivers long lines and longer waits for what’s supposed to be a quick ice cream stop. If you’re craving ice cream or frozen yogurt and don’t want to gamble on availability (or your time), strongly recommend going literally anywhere else.

J
Jessica Kao

Deceptive Ordering Practices for Combos Ordered a breakfast combo and was asked medium or large. I chose medium, expecting a smaller portion, but received a noticeably larger size comparing to what I had before. When I asked, the staff explained they’re instructed to ask medium or large, and that if you want the original/default size, you have to say “whatever it comes with.” This is misleading. Upselling through confusing wording is not okay. I didn’t blame the staff tho. I could tell she didn’t feel that was right. It’s management’s issue. Very low.

Ahmed Syed
Ahmed Syed

Today we visited store placed order for 2 items . We picked one item ie double sundae and told them that we will come back later to pick after finishing the Sunday for the second item ie junior cone .they agreed we paid bill , By mistake my wife had thrown bill in trash .when she went back to pick up the second item ie junior cone they asked for the bill, but she had already thrown it away. Even after explaining many times, he didn’t understand her.so she was forced to go back and get the bill from the trash to show them even after saying them bill is in trash . The supervisor was very rude and not at all bothered to provide good customer service. We also told him that we would write a review and that it might be a bad review, but he said it was fine and didn’t seem to careat all. She had to go back and get the bill from the trash to show them.

esha paradkar
esha paradkar

I had a very disappointing and uncomfortable experience at the Braum’s on Main St, Frisco. During checkout, a bottle of cherries accidentally fell and spilled on the floor. Instead of offering basic courtesy or saying something like “It’s okay, I’ll take care of it,” the server, Maria Racquell, simply handed us tissue paper to clean it ourselves and then gave us the trash bin to throw it away. It wasn’t the spill that bothered me — accidents happen — but the way the situation was handled made me feel singled out, unwelcome, and honestly, a bit insulted. The lack of empathy and the expectation that customers should clean the store’s floor felt extremely disrespectful. I walked away feeling hurt and uncomfortable, and the experience came across as insensitive and dismissive. I hope the management takes this seriously and trains staff to handle such situations with kindness and professionalism. Customers should never leave feeling the way I did. I dont even feel like giving 1 star, but by default we have to select

nikki
nikki

If I could put zero stars, I would. I don’t know how this establishment trains their staff, but they need to do so much better at hiring respectful young teenagers and teaching them to treat customers with utmost respect. Two girls, a blonde and a ginger, were being extremely disrespectful and unprofessional. They looked at me and my friends in disgust and laughed as us for no reason. We confronted them because we don’t tolerate disrespect like that and they laughed after we asked them if they had an issue. They looked very young like 14-15 which means that your hiring age might be around that range. Maybe try to hire more intellectually mature and respectful teenagers next time. Edit: We called 10 times to discuss this issue and NO ONE answered the phone. That isn’t good customer service and unprofessional on behalf of the staff team.

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Información de Braum's

Cómo llegar

2680 Main St, Frisco, TX 75033

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Braum's
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Destacados

Buena Valoración
4.4/5 estrellas
💬
Muchas Reseñas
2576 reseñas
💰
Económico
Nivel de precios
👨‍🍳
ice_cream
Tipo de cocina

Servicios

Café
🥡 Para Llevar
🚚 Delivery
🍴 Comer en el Local
🚗 Recogida en Acera

Opciones de Comedor

🍽️ Comer en el Local
🥡 Para Llevar
🚚 Delivery
🚗 Recogida en Acera

Información del Restaurante

Estado
Verificado por el propietario
🕐 Horario Hoy
6AM-10:45PM
Valoración
4.4/5
💬 Reseñas
2,576
💰 Nivel de Precios
$
⏱️ Visita típica
People typically spend 10 min here
📞 Teléfono
+1 214-872-1056
🌐 Sitio Web
www.braums.com
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Comodidades

🅿️ Aparcamiento
Accesible en Silla de Ruedas
🚻 Baño
💳 Tarjetas de Crédito
📱 Pagos Móviles
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