McDonald's
Burger · Groves
Sobre McDonald's
En McDonald's Groves, te damos la bienvenida a un espacio familiar donde disfrutar de los sabores clásicos que nos han acompañado siempre. Nuestra pasión es ofrecerte hamburguesas y patatas fritas de calidad, preparadas con la rapidez y el cariño que nos caracterizan. Ven a visitarnos y comparte un...
En McDonald's Groves, te damos la bienvenida a un espacio familiar donde disfrutar de los sabores clásicos que nos han acompañado siempre. Nuestra pasión es ofrecerte hamburguesas y patatas fritas de calidad, preparadas con la rapidez y el cariño que nos caracterizan. Ven a visitarnos y comparte un momento delicioso con nosotros.
Qué dicen los clientes de McDonald's
Reviews are mixed. While some appreciate fresh food when willing to wait, many report slow service, order inaccuracies (missing items, sauces), and rude staff. Cleanliness is also a concern. Some customers have had positive experiences with correct orders and friendly service.
Platos populares
Ideal para
Tip: Be prepared for potential wait times, especially in the drive-thru. Double-check your order before leaving to ensure accuracy, especially regarding sauces and requested items.
Servicios
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Datos de Wikidata
Explora los alrededores de McDonald's
McDonald's se encuentra en Groves, rodeado de lugares de interés cultural e histórico. Estos son algunos de los puntos más destacados en las inmediaciones.
Parques y Jardines
- Greenlawn Memorial Park (A 740m) — park in Jefferson County, Texas, United States of America
- London Bridge Park (A 980m) — park in Jefferson County, Texas, United States
Datos de Wikidata
Preguntas frecuentes sobre McDonald's
Opiniones de McDonald's Groves
As a former fast food cook I know what it takes to handle and flow through a rush. This store has built a reputation of impeccable service times while maintaining food standards. I'm actually proud of this location.
They were extremely polite,and food service was great.
It used to be very slow and the people were rude but they changed all the personal and now line goes fast and very nice costumer service.. food was good.. the only thing is that they put pickles and I asked them for NO PICKLES but that's OK
The worker was nice and respectful just rushing people to get their order so I had to wait to give her my other order at the window
They always have ice cream over here, they never get our orders wrong and they have really cheap food
Thank you from a teacher! Your location treats us way better than the other local ones that I tried.
They are very friendly people and support deaf people. I love people. One beautiful lady wear red cap learn two sign language “Thank you” and “your welcome”. They are so sweet and nice ladies
Nice quick bite. Ordered on the app, ate onsite in their pleasant dining area. Smiles abounded.
The service was quick and friendly. My order was hot, fresh and fast.
This is my store. I do online orders. Not sure his name started last week. First day having a hard time and I gave him words of encouragement. Seen him yesterday getting my reward off my mc app and he gave me my Carmel frappuccino. He smiled and said see I still here and getting better. Really love all the employees for I work three jobs and eat on the run a lot so they are all kind to me.
My visit was really quick around 230pm today. My large order was actually correct for the 3rd time in a row, the employees were extremely sweet and everyone was wearing the proper PPE to be safely serving customers. Definitely 5 stars. I know its just McDonald's, but you'd be suprised how many of their locations don't go the extra mile for paying customers.
Food was good and fries were hot. My kids drinks did not have ice in them 😐 so meh. But we did get straws and napkins, so all in all good.
Omg I love this place it’s the best one time I asked for extra mayonnaise they filled it up great service great place to park too it’s so close to the door love it you will catch me here almost every 3 times a week
Not gonna lie, I loathe McDonalds but I love their delicious Mocha Frappes, this location in general is probably the friendliest, best organized I have ever stopped at, given I always travel the mid, east, north, south U.S for work that really says a lot.... Synopsis, their machines have never been broken ANY time I have went there. Might it happen, yes, but are the Lying about bit if it does, not very likely at all. They are always much faster than other locations with service, even in rushes, the workers responsible for this deserve some recognition.
McDonald’s is a well-known fast-food chain offering quick, consistent meals. Burgers, fries, and breakfast items are reliable and satisfying. Locations are generally clean, and staff are efficient and friendly, making service smooth. With affordable prices, convenient drive-thrus, and familiar menu options, it’s a dependable choice for fast, casual dining any time.
Only thing I don't like is they keep the promotions up and then tell you "we no longer have that" smh. Well take it down then or give me the promo price which they refuse to do. Other than that the food is always fresh and fairly fast for fast food.
The dining area is closed for now so the drive thru line is long, but they're very fast! The food is fresh and the lobby is clean. They also do curbside and doordash. Don't forget to tip!
Nice location. Service never takes too long. Food is always up to par. Service has never been exceptional nor horrible.
We had a big storm come through so they were having some computer issues, still the service was great and their attitudes were good. I had to wait a little longer to get my food but it was worth the wait.
Most times food is hot! Courteous staff, fast service. I'm sure everyone knows to always check your bag before getting out of line. Especially if you don't feel like getting out of the car or going back through the line!😊
The staff was friendly. They were really busy so we had to park in spot 1. They were quick to bring the order out but the fries were old, cold and over salted. The nuggets were cold too. The cookies were nuked in the microwave so they were still warm. Staff was really nice though and the kids weren’t bothered by the food so all in all I don’t mind. I didn’t have a make lunch so a win for mom.
ALWAYS PACKED! BUT if ur willing to wait a min ur food will be fresh..lol
I'm only giving them four stars because the last few times that I ordered I didn't get all of my food and I didn't receive my boo buckets however they usually give me all my food and drinks correctly
Food was good here, but there were a few issues with my order. I wanted 4 mighty kids meals, but i got 2 mighty kids meals and 2 happy meals. The 2 nugget orders came out right with 6 nuggets, but the double cheeseburgers came as only regular cheeseburgers. They didn't put the apple slices in the box for the 2 that wanted apples, they didn't give the sauce for the nuggets, just a bunch of small stuff like that. The food we did get though was good. It was fresh and everything else you'd expect.
Usually it's fast and very affordable. Last night, my burger was old and hard as a brick. My daughter's kids meal looked fine, however. But man, I could've used my burger as a weapon if needed!
Ordered 3 kids meals, 8 mcdoubles, and 2 hot and spicys, got home, and was missing the 2 hot and spicys, I usually check the bags, but I didn't and had to waste more gas driving back while everyone else ate. I think that is the worst, I believe in eating all together as a family is a big part of family life, and when it's missing, everything falls apart. I will still spend money at this location, but I believe they can do better than this.
Clean location and safe surroundings. However I have to give A 3-Star rating because the CUSTOMER SERVICE really has some work to do. Also, on my last visit, waiting on my order was ridiculous. Of course I pulled up to the "waiting spot " and STILL had to get out of my vehicle to go inside. Customer service is KEY when people want to patronize your establishment.
Typical McDonald's fair. I like the burgers and fresh cooked fries. Service is spotty but we always seem to get our order.
They only get custom orders right about half the time. Pretty sad when the customizations are printed on order slip. If food service workers want $15-$20/ hr without a degree, then pay attention to details. If you only want to do it right half the time, then minimum wage is where you should be. Just keeping it real.
Well I love the food they serve here. They're pretty fast and kind of friendly. I would've rated this 5 star but they never wanted to hire me and I ask the manager "So I was suppose to receive a phone call but i never did." and she got mad and said "Don't you see we're busy?" And they didn't had a lot of customers the day I went. I mean you wouldn't have been really busy if you hire more people. #JustSaying
Once lobby closes the orders take more than 30 to 45 min. To pick up which make door dashers line up all the way out to the road which is really unsafe
Kids at counter were acting a fool. I had to ask the girl casher if she was ready to take my order. She was busy talking to the other employees. I am sure if Mrs Jackie was there they would not have been acting a fool
I order DoorDash here often! Most times, don’t get sauces! Now, you have to ASK to send straws for drinks… that’s insane… but ok, I requested straws… and didn’t even get those either. Get it together please!
quite a few times when I went there, picked up my breakfast get home if I no napkins in the bag one time I ordered the big breakfast they didn't put any syrup in there with the pancakes and the pri…
quite a few times when I went there, picked up my breakfast get home if I no napkins in the bag one time I ordered the big breakfast they didn't put any syrup in there with the pancakes and the p…
I took a friend through the drive thru and the service was kinda, so so. During breakfast and lunch they're more chipper and the service is SUPER GOOD AND QUICK 👍🙂😽
To get the best sweet tea, you have to go between 8am & 1pm (the shift that actually takes the job seriously) anything after that, the tea always taste like flavored water. They don’t hand make tea anymore, it’s a whole machine that makes it. I don’t understand how you can mess that up
Everytime I go here the service is horrible, the food comes out fast, my order is always correct and on time, I've never have a problem with eating. It's the workers they seem aggressive and eye ballzy
Slow line. Order not correct sat in line for 15 minutes for 2 teas extra ice hardly had any ice in cup so had to ask to fill cup with ice which they acted like I was putting them out. One was supposed to be sweet and one unsweet drove off both were unsweet 😣we now go across the street to Sonic.
Food good but customer service is not up to par. Dear manager of this location please hire people who listen first and get orders correct. Furthermore even the manager (black woman with short curly hair with gold tooth) was on the phone (facetime) with boyfriend told me hold on (rude)
Check your food every time you get it! Usually the service here is really good, but it wasn't last night! I ordered through the mobile app for my order. The cashier who took my order at the drive-thru window was rude. I told him that myself and someone else in my party had two separate orders and he replied with "okay but you can't use the same card for both of them." I told him we had no plans to do that, and I'm not sure why it was relevant information. He could've been having a bad night though, who knows. At the drive-thru screen and at both the payment window and pick-up window, I was not told that they were out of the Holiday Pies that I ordered. I was not offered a substitution at all. They were really going to let us rive away without all of the food my husband paid for! I checked the order, only to find that it was missing the pies. We couldn't back up as there were cars behind us. Normally I stay parked to check my food before I leave any fastfood place, just in case I got the wrong items, etc. I didn't get a chance to this time. I had to go inside instead and get the cookies that they offered us as a substitute of equal value. I was upset, not because the items were missing necessarily, but because they didn't bother to tell me they were out, nor offer a substitution during the drive-thru process. I know it's only a small amount of money I would have been losing, but it's more about the principle of the matter than the money itself. Also, yes, I know, what can I expect from McDonald's, right? Honestly, I only expect not to be ripped off, which is what almost happened.
The lady at the register was very professional and no problems there. The managers or "leads" putting the food out... HORRIBLE attitudes and service. Maybe they need more training. 2 of them. Very rude with mahor attitude issues towards not just me but a few other customers as well... Food was good and prompt but it was an act of congress having to continuously go to the front counter and ask for my drink I ordered.
Went through the drive thru tonight to be poorly disappointed. Shake machine was not working. Order taker was rude and rang up what she thought i wanted which was wrong. She was talking to a coworker instead of paying attention to the order. Drove up to the window and no hi, hello, or anything. Grabbed the money and almost tossed the change back at me. When I did get the order, the fries were cold and the burger was dry. Unreal even for fast food.
Drive thru line takes forever sometimes. Food is okay. Drinks always taste like shit. Drive thru staff is rude with the exception of a few employees who work at the first window where you pay.
There is nothing worse than still french fries that is what I always get from them. And please do not order the chicken nuggets because they have been sitting under a life of hours and they will serve that to you. They need to have common sense that if something's been sitting under a life for hours do not serve it to the customers make some more people.
5 stars. 5 big breakfast were ordered took about 8 minutes. Every bathing on the order was correct. Gave me extra napkins n jelly as I requested. Seemed like crew were all doing their job. I pulled up and the employee vehongave me my order was very nice and asked me if everything was ok with the order because I was checking. He also told me to have a good day and he had a nice smile. This is a big improvement from a tear sgom
The food takes for ever to be served and it always smells like marijuana . It literally takes 49 minutes for 3 burgers
The food takes for ever to be served and it always smells like marijuana . It literally takes 49 minutes for 3 burgers
The food takes for ever to be served and it always smells like marijuana . It literally takes 49 minutes for 3 burgers
Dirty restrooms, dirty lobby, rude staff. Attempted to order and they were out of fries?? So we decided we would go elsewhere. Made us feel like an inconvenience for being there.
Dirty restrooms, dirty lobby, rude staff. Attempted to order and they were out of fries?? So we decided we would go elsewhere. Made us feel like an inconvenience for being there.
Dirty restrooms, dirty lobby, rude staff. Attempted to order and they were out of fries?? So we decided we would go elsewhere. Made us feel like an inconvenience for being there.
Slowest mcdonalds ever. Literally waited over 30 min for my drive thru order and never received it just the drinks at the window. Went inside to ask for my order and they didnt have it made still. If…
Slowest mcdonalds ever. Literally waited over 30 min for my drive thru order and never received it just the drinks at the window. Went inside to ask for my order and they didnt have it made still. …
Slowest mcdonalds ever. Literally waited over 30 min for my drive thru order and never received it just the drinks at the window. Went inside to ask for my order and they didnt have it made still. …
It was terrible. The service was terrible. The cashier was so rude. The floors were so dirty. They even threw the change. Not just handed it to me but threw it for me to pick up. Smh.
Men's restroom had water all over the floor like it flooded, floors were filthy and looked like they haven't been swept in months, urine all over the toilet seat, sinks look like a mechanic shop. I had to leave this review because I turned on the light switch that alerts management that the restroom needs servicing. I waited 10 minutes and nobody showed up. This place needs a surprise health inspection!!!
I stood in line for 40 minutes , only to get in the front to tell me half my order was ready and they couldn’t give me the other half. Ms.christa rudely told me I couldn’t add anything at the pick up line, the server was polite and was trying to make the best of it and the manager acted ridiculously rude.
The food taste just like any other McDonald's, because they are all the same in food quality, however, their service differs. I could get better service at a prison than I could at this particular McDonalds. If you can not succeed at your measly cashier job, you obviously are not fit for any other workplace. It's COMMON SENSE.
TRYED to place my order, both drive thru was open, nothing blocked, lights working, etc., people in my lane was waiting for placing their order, and wait and wait, people better leave from the lane, take my chance just drove to the window try to place my order and the cashier told me SHE CAN NOT take my order just her co worker by her side can. I explained to her about one lane is taking orders and the other is not blocked so we don't know is not working. SHE TOLD ME "YES ONLY ONE LANE IS WORKING". So I just leave. McDonald's needs to improve more in came back to fast food, Im now in another restaurant amd the waiting time is RIDICULOUS. Every single time is the same, wait 30 to 50 min to get your food
Bad management. The only place closed all through the cold even though it's 35 degrees out. Lazy people. Should of hired Mexicans. Wendy's next door open runs great. McDonald's got workers there still not open. Lol. How can you be such a trash manager.
Absolutely discrase to McDonald's. My family and I have watched this place get worse over the years. Breakfast is good. However, don't go late evening. Young unmanaged staff. Tonight was the last straw for us as we smelled marijuana coming out of the drive thru window. Owner and corporate should step in.
Update 10/04/20222 I notified at the drive through of my order number after checking in through the McDonalds mobile application. I was promptly notified by a younger female associate through the drive through that they wouldn't be able to fulfill my order because they only had chicken nuggets available and fries. I then asked for a refund and she denied me a refund and said I would have to do it myself online and that she couldn't refund me (which I know is false because I've been credited before by a cashier so she lied to me) after I changed locations I drove to the nearest McDonald's (13 minute highway drive) as I am arriving to the new location I call 4500 twin city store to file a complaint. The manager answered her name started with a R but I wasn't able to catch the full name. She notified me that the buns were frozen and had to be thawed and when I asked why I was essentially lied to by the crew member she said "I'm not sure they were doing their own thing" essentially admitting to me that the crew members essentially lied in order to not fulfill my order and make it easier on herself. She (lying team member at the drive through) costed me valuable time/money since I waited at the drive through, drove to another McDonald's and had to return to the original McDonalds and walk into the lobby and wait as well as the gas I spent driving around for nearly 25 minutes back and forth between the 2 locations. The crew member lied to me costing me time and money.
Ordered a double cheeseburger to find out all the toppings were excluded, only patties and cheese, nothing else. 8/22/24 10:40pm. Very disappointing.
Attitude right off the bat when ordering at the drive thru then again attitude at the window after receiving food we left to go home to eat after getting home found that half our food was not given to us. Tried to call the McDonald's someone answered pretending to be the manager and would not give the phone to manager and was laughing and giggling like a child in the back ground horrible service and the food that we did receive was cold and tasted like it had been under a good lamp for hours will not ever eat here at this particular branch again.
Drive threw is a joke with 2 lanes going.. They forget the outer side... Then you have to order at window just to wait 30 minutes at window 3...So ridiculous.. pay 31 dollars and wait a life time.. need better employees!!! Better management!!!
The manager was incredibly unprofessional and rude. Tried picking up a mobile order for a friend and she told me I wasn’t allowed to pick it up without the phone that it was ordered on being there. I showed her the confirmation page and that the food was paid for already but she still refused. I’ve picked up orders for people before and have never had an issue. When I placed my own order the food was incorrect.
Very slow service. Definitely not worth the wait for their food. Tried to use McDonald's app and they said scanner was down. Other restaurants have never had a problem giving out the deals even when their app was down, but not this McDonald's. They tried to tell Me to go to a different location to get the deal off the app. Staff really needs to be trained better on putting the customer first. Never going to this McDonald's again!
Worst employees ever. I came in and asked someone a question at the front counter and he rolled his eyes and walked off from me. The man sitting waiting for his food in the lobby even looked at me and said it’s a shame there isn’t such thing as good customer service anymore. Your employees say a lot about your management team.
We waited in line in the drive thru for 45 minutes until one of the employees came out and said the system was frozen and it would be another 45 minute wait. Idk what's going on in this town right now but it's now 1am and I've been trying to get FAST FOOD since 1030pm. I will never return to this McDonald's.
I waited on lndrive for 7 minutes to get my food, no one given came to the window. So I pulled up, and went inside, they are all laughing, and goofy off. I asked them about my order, they said they were working on it. There was a man at the counter said he had. Been waiting 15 minutes. He finally walked out. I ask for my money back it was not correct,. All the people that were in the back were standing up front talking,, actly like they did not know what was going on, even the so called manager was involved. I was so disappointed, I want go back to that location.
The person who takes our order seems to not hear us even tho we speak loud and clear. We get attitude a lot and the chicken nuggets are sometimes undercooked and gross.
We odered a 1/4 pounder no cheeset meal, and a double 1/4 pounder meal.(dine in) Fries were fine not hot but still crispy. We got cheese on the 1/4 pounder with no cheese. Took itback to get correct burger. While waiting i took a bit of the double 1/4 pounder look down and and both patties were raw. I got up brought it t the counter. No one therr left the faw meat on the counter having only eaten a couple of fries.
After working a 13 hr shift in the 100 plus degree heat I was forced to “ go to work” here and use the kiosk even though I asked the cashier to take my order . Not sure what they’re paid to do if they won’t take an order verbally .
The lil guy in the red shirt named Brandon was very unprofessional and very disrespectful. I have literally been to McDonald's on twin city every night for the last 3 nights and not one time was my order correct. Brandon just made me want to call corporate but I'm letting the manager take care of it out of respect for her by not calling corporate
I went to the McDonald's on Twin City Hwy. I ordered a Mcrib value meal and a Double Quarter pounder value meal. I asked them for fresh french fries out of the grease. So they told me to pull up and they would bring my order out to me. When I received my order they gave me the oldest order of fries that they had and the burgers tasted old. If you ask me to pull up and have me wait 5 minutes, I should have had fresh fries. It was my fault for not tasting the fries right then and there before I pulled off from there. I didn't try a fry until I made the turn to get on the highway. All I can say is don't go at night.
this is a tragedy of a McDonald's. I'm impressed how badly you can trash a restaurant akin to this. they didn't clean any tables until the end of the day and it shows. I had to sit in the biggest table by myself just to not clean a table myself. I couldn't even get a drink lid because they filled all the lid holders with kids lids (and they didn't have kids cups). The aesthetics are good but are completely negated by the trash. they were severely understaffed as well; only one cashier and two cooks seemed to exist. it's a shame that this McDonald's had to be like this; it's in a really good part of town and the atmosphere is safe.
Sat in line for an hour 😯 just to get a messed up order. I couldn't back out once I was in line because people immediately drove up behind me and beside me. The workers were definitely overwhelmed. I have never had that long of a wait in line for McDonald's. It must be good lol
Poor service at this location. Usually I get good service when I go inside. Today I tried the drive-through. I ordered five sandwiches, they gave me three napkins. I asked for extra napkins and the woman told me she put them in the bag. Too cheap to give you a napkin with your food. Maybe she wipes her face on her sleeve but I don’t. Southeast Texas people can just be nasty at times. 👎👎
Poor customer service. Girl in the window didn't close my sundae so it dripped all over my hand. She the proceeded to hand me napkins and tell me I was fine. I had to ask for more napkins and another lady took the ice cream and gave me a new one with the lid on. The other lady was nice but the damage was done. Quit hiring incompetent people to work customer service positions.
It was around 9:30 pm Saturday night. Only one drive through open! Cars backed up to the highway! We waited over 20 minutes to get to order box. Then we were asked to wait for a few. My husband asked why you couldn't come in to order and dine. Person told us there were only a few people on duty. My husband asked where the manager was. Person laughed and said he had no idea! Took are order and we moved up and paid. Got to next pick up order window and no how are you, no thank you or anything! My hamburger patty was full of grissel and onions. Only one slice of pickle! Poor quality!! I hate Jack n Boxes new buns and so switched to McDonald's but they don't have onion rings. So now you can all go to hell. I will do taco bell or Sonic!! Groves, Texas needs to close all burger places until they start making quality food!!!
Ordered my youngest daughter simply a happy meal and myself a iced coffee using the app and we waited 30-35mins. Then, my oldest daughter ran in and ordered a frappe and they gave her a cup of ice cream with cookies on top and we waited a extra 20mins for that. Smh 🤦♀️ McDonald’s use to be our favorite little pit stop to grab a quick bite and coffee, but every time we go now it’s the worst experience. Whoever runs this place needs to get this under control .
I don't give one stars out easily... I've worked in the food industry for 16 years and this experience was just awful. The person that took our order acted like it was his first day and didn't have anyone there to guide our train him. Also, he just kept asking "is that all? " every time we ordered something. This is a side note but if big Mac sauce is like your signature sauce, why do you not have a way to charge for a side of the sauce?? Makes no sense to me, but I digress. I ordered a big Mac, no lettuce and extra big Mac sauce on the side. It came with lettuce and no big Mac sauce on the actual burger. I did get the extra big Mac sauce in a 6 piece nugget box though. He asked twice if I wanted ice water or bottled; the answer was ice water both times but we still got charged for the bottle. And when we got to the window to get our food, the person who handed it to us just said "huh?" In a very placid disinterested tone every time we said something to them. We weren't told to have a great day, or see you next time or anything. I'm not mad, just very disappointed as this is not the usual service we receive from Mc Donalds. Sounds like they need new management honestly
I have been coming here for years to get some quick food but these past three times I have gone they have messed up my order bad. I don't normally do reviews but I've had enough. I'll be sticking to Chick-fil-A from now on. This is obsurd. They can't even this was just now July 6th, 2022, at 5:45pm so whoever runs the place you know who's working at that time.
Consistently awful service. Refuse to take orders for bogus reasons.
This is a great place to recommend only in the day time. Do not, I repeat do not come here at night expecting anything other than negative attitudes, 45 minute wait times and vulgur language when you are disputing an order. Terrible customer service at night..
I am never going here again, and neither should you. I waited about 3-5 minutes for the drive-through speaker. No big deal, i have time. Multiple people left the line because the wait at the speaker was longer for them. They messed up on the red truck in front of me, and I sat for another 5 minutes. No big deal, accidents happen. I get up to the window to pay and he said how much so I gave him my card and he gave it back with my receipt. I get to the next window and this guy handed me a bag and said I had the big breakfast with all this extra stuff and I said no. I just got two mcgriddles and we went back and forth for a minute till he asked for my receipt and i gave it to him and he said, yea see you order the big breakfast to which i said no and i relized that i paid for someone elses meal. Then they start telling me that it was my fault that i cut in front of people and messed up the line.... There was me and the car behind me. Two people, everyone else left before paying because no one was taking orders. I then have to repeat my order five times and they get my stuff and gave me extra stuff that I didn't order because they thought i ordered it when I didn't. Very unprofessional and completely uncalled for service. Everytime i come here the wait is long and they dont get my order right. Last time i come here.
Everytime I get a chesse burger they alway forget to put the onions on it. I simply feel they just be lazy and send it out without all the condiments.
Me and girlfriend went into this mcdonalds about 3pm. I ordered using the app a medium caramel frappe, I had 4000 points. About 10 minutes later I hear them announce that the frappe machine was down and I could not get my drink, I saw a customer near the front counter that had a iced coffee drink. I was not given a refund just a signed receipt for a frappe later on, and a police officer had to give that to me. The restaurant staff did not come to me personally. Me and my girlfriend are avid eaters of mcdonalds. Don't worry I will get my food from another location where my hard earned money is valued and the employees are more than happy for your service. I sure hope they don't treat other customers this way.
Nasty food made my stomach hurt all day
Went through at 1025 on 09JUL24. Asked for honey, not honey mustard in the kids meal. Opened the order at the window and there was honey mustard. There was 7 partial fries loaded with salt in the kids meal container. Not full fries, partials, halves. Walked back to the counter and waited 2 minutes before being acknowledged. Manager asked if I needed something, I let her know the fries weren't full and caked in salt. She retorted rudely with oh that's full but I'll get you another.
By far the worst customer service I have ever experienced in my life. I have literally never been there and everything be right. Everyone that works here is absolutely ignorant. Wouldn’t eat here if it was the last place on earth. Do not bother going here! Mine as well go to the one in bridge city. F this place
Waited 15 mins in drive thru never ordered i left before able to order
I don't know why I started coming back here. This McDonald's sucks, corporate don't care, and the employees don't care. The lady on the speaker in the morning of Nov 7 2025, is such a mean girl. Must be this Tiffany lady everyone complains about.
You have a manager running around yelling at workers while ignoring customers. She seems to be making everything worse instead of, you know, managing. You havr a lobby full of angry customers. Whatever happened to customer service. Mcdonalds used to be cheap and fast. Now it is slow and expensive.
This location always messing up my order it never fails it gets to a point I ordered a hash brown and they had me pull up to the window and wait for I get home no hash brown in my bag it need better management in the store no way my service is bad every time I go there
They don’t need to be open if they don’t know how to run a busy store or have the workers. Sat in line for over 20 mins and they tried to take our order twice then got off the speaker and went took 5 other cars that came after us. We told them our order twice just for them to ignore us. Unprofessional and rude. I’ve worked fast food before and that’s not how to run fast food at all. Y’all need a new night crew
If you think mcdonalds is fast food this is not the place. Been waiting for an hour in the drive thru at 2AM
It takes the night crew 20 minutes to make a burger. Don't DoorDash from this location. Your food might arrive cold.
I do not recommend coming here, employees are extremely rude. Food is absolutely disgusting and cold both times i’ve tried coming here. Please hire better employees.
Never make the order right , wondering if they ever been trained ?
There was a man sitting at the drive thru on the lane beside me for 30 minutes and nobody had taken his order. He could not get out because everyone kept on going around him and he had to get out his truck to ask me to tell them to take his order. Sitting at McDonald’s for 30 mins at 10 pm is crazy and he better than me because I would’ve jumped thru that drive thru window. Also stop putting miserable, rude people at the window that don’t even know how to say hello. They attitudes is about as ugly as their faces. Thanks
i came to this mcdonald’s and as soon as i got there i got a horrible smell from the cashier her name was tiffany but i was ordering she was rude and had the worst attitude i ordered my food and she added like 50 more stuff the whole thing was 28 dollars like bro does it come with a car? i js order a meal and a 10 pc chicken nugget when i tried it it was good but tiffany was the worst
i came to eat her n dis lady name tiffinay was so rude for no reason but i didn’t mind but when i got my food i order 10 chicken nuggets n there was only 7 n i order coke dey gave me water so don’t go here
I ordered on the app for counter pick up and waited over 30 minutes for my 2 chicken sandwiches and 1 large fry. Both chicken sandwiches were well over cooked and the extras (mayonnaise, pickles, cheese) were not added to the sandwiches and the vegetables they did give us were soggy and not something id even give my chickens... Very dissatisfied..
The woman at the drive thru was really rude for no reason at all. I thanked her when she gave me my change and got no response. When I told her she forgot one of my drinks, she gave me and my husband a dirty look, looked in my car after only giving me one of the two drinks I ordered, grabbed my food bag back from me, then gave me back the bag. After that, she gave me the other drink without saying a word, still looking at me like I had somehow upset her. Whole time I’d been kind like I normally am with anyone. I get that people have bad days and whatnot, but, after looking at the reviews, this seems to be a consistent issue with this location. If you don’t like your job, this area has plenty to offer. There’s no need to be rude to people who help keep you employed.
I continue to visit this location because it's the nearest Mcdonald's but everytime I go, it is always something. The chicken nuggets are usually never fresh, the fries are not even halfway filled, and though you specifically request the sauces, they're never placed in the order, I always end up having to go back and ask for it again. The worst part is that the staff will give you an attitude when you tell them about the issue. There is never anyone available for assistance at the counter, they all remain in the back and will glance but continue to ignore you. Many of the staff have little to no manners and the orders always seem to take forever regardless of how busy it may or may not be!
Clean restrooms and interior, but ordered a burger with no ketchup, mustard or onions, which was shown on receipt correctly but still added ketchup. So they brought a replacement burger which AGAIN had ketchup, but this time also the mustard and onions. So I went and requested my money back. Also the cashier putting together the order made my coffee but let it sit on the counter to get cold while waiting on the rest of the order to get ready. Seems like they really need more training here.
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4500 Twin City Hwy, Groves, TX 77619
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4500 Twin City Hwy, Groves, TX 77619
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park in Jefferson County, Texas, United States of America
park in Jefferson County, Texas, United States
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