Chipotle

mariposa brazil

I have been coming to this Chipotle location for over 13 years, and this is the first time I’ve had such a negative experience. The manager was extremely rude and argued with me over something as simple as guacamole. Instead of resolving the issue professionally, she escalated it. After so many years as a loyal customer, this was very disappointing.

Jay Johnson

“Miley” was rude, dismissive about a question I had about using my awards. She was highly unprofessional and I felt embarrassed as she made a scene about me wanting to redeem a reward!

Chase Allen

This chipotle location used to be pretty good but like pretty much all chipotle locations they have become super stingy with their portion size. They only give you half the meat of what they used to give. They don't give out full size scoops anymore. The amount of meat is basically what they can fit loosely inside a side container. Everything is like half a scoop. The guac I got wasn't even a full scoop. Should have asked for guac on the side. Won't be coming back to this location or another chipotle anytime soon. And they wonder why Gen Z and millennials are not going to Chipotle anymore. It's because y'all got super stingy!

Nick B

Overall the food was alright, but the service was horrible. I placed an order for pickup and not only were they late to having it ready, but it seemed like the lady behind the order counter was looking for an argument. There were 2 orders with the same first name, and instead of checking the names on the bags she handed me whatever looked right to her and then argued with me when I said the order was wrong. "I don't know what you ordered, but that's your name" and wouldn't let me even show her the name on the order. It wasn't until my spouse (who ha had the exact same issue with this employee previously) started walking up that she actually checked the other bags and found my actual order. The burrito's were incredibly small compared to what I've had at other locations, and the ratio of meat to rice + cheese was weird. Definitely won't be coming back to this location, I'd rather drive an extra 30 minutes to a location where I'm actually valued as a customer.

Uriel Duran

Asked for a chicken bowl, they forgot the chicken. Went back after 15 mins (my drive back to work.. and they told me they couldn’t replace my bowl that they had to charge me again and charge for the chicken.. didn’t offer to swap my entire bowl an if I did I had to pay for guac again and add the chicken $.. so I bought chicken 3.99$ .. technically ate a bowl that was an hour old and paid $14.90 for something that should’ve been $10.99. Spoke to manager and she plain said she wasn’t responsible for anything .

Abi

AWFUL customer service ! An employee by the name of YESENIA had the worst customer service!! All because the taco was placed on a bowl and not aluminum foil . She started yelling at the employee stating to never put a taco in a bowl the employee was so embarrassed as she continued to yell at her in front of customers . She then snatched it out of her hand and said ‘ I will make her taco myself’. There was definitely other ways to handle this situation but she didn’t care. No one should EVER be treated like that!!! I then told her how ugly and disrespectful she was towards her coworkers and customers ! Not just horrible customer service but they count the meat, beans , rice etc . Very greedy! Save your money !

Devany Elias

RUDE customer service I normally don’t like to make posts like these but today, 03/05/25, around 6:30pm we encountered a rude and disrespectful “manager”. After I found a large long hair in my food, I went to the lady at the register to tell her and asked for her to re make my bowl when she rudely said it was my own hair since they all have their hair up. The “manager” refused to re make my food or reimburse my money as she was sure it was my own hair, it couldn’t have been mine since it was mixed with all the food and I had barely open it to start eating. She left me there talking by myself because she was on the phone. The two ladies you see in the second picture were also making fun of the situation by saying that they were not going to give me another bowl and telling me to leave as the “manager” was busy on the phone. They made this a huge deal in front of other customers and it was embarrassing. Unfortunately I didn’t get to take a picture of the hair in my food. After reading a few reviews on google I realized that I’m not the first to have a bad experience with them, so please save you money and time and go elsewhere.

Good Vibes

What’s the point of paying for double chicken if they are going to give you 1 and 1/2 scoops and then tell you they will need to charge you for 2x double scoops if they give you the other half of your first double portion. This place is a joke and then the staff has the nerve to get rude with you as if the chicken is coming out of their pay checks! If I wanted a damn salad I would go to salata! I don’t want 5 scoops of rice loaded with lettuce cheese beans and sour cream with a pinch of protein . Of all companies going bankrupt and closing down all stores should def be this company. Price gouging! For reference hers my double chicken bowl

Eduardo Farfan jr

Dont eat here if you value your money. They're super stingy with the meat I asked the lady for half chicken half steak and she gave me as little of each as she could then when I pointed out that she hadnt even given me a true half spoon of each she said if I want double meat I have to pay, but that wasnt double it wasnt even a true single serving. Then when I asked for piko she gave me 2 huge spoonfuls and when I asked her to take some off she just threw the whole burrito away she didnt even set it aside that couldve been a meal for someone less fortunate!! So its not okay for them to give you a little extra meat but its okay to throw away a perfectly good meal? Doesnt make sense. We had 2 burritos they literally have no meat inside 30$ for guac and rice is crazy

+3

Alejandra Elias

This was my second time at chipotle and this was clearly my last. When I came in the woman that was serving the food was giving me dirty looks when I got to the register to pay I ordered some chips and cheese they had charged me for the cheese but they never gave it to me I had to go and ask for it this was the first thing that went wrong .Then I opened my bowl and found a long black hair inside my food,I went to the register and told them theres was a hair on my food if they could please re do my order they refused and they rudely told me it was mine (my hair is kinda blonde and wavy) the hair in the food was BLACK and straight they made a whole deal and ignored me,(“Manager “left me talking by my self while the other woman on the register was laughing and chitchatting with her coworker about me) I never said it was theirs it was probably already in the chicken that was prepared since a young men took my order (he was the only nice person there ) this whole situation happen with the “manager” (Really RUDE young girl) so please save your money I wasted almost 30$ to find a hair on my bowl have an embarrassing and uncomfortable situation and just because they couldn’t be nice enough to re do an order for something that wasn’t even my fault . I didn’t take a picture of the hair but I took a picture of my bowl before actually starting to eat (found it on my SECOND bite )

Celenia Reyes

This was the worst experience I’ve ever had at a chipotle, this company is sooooo greedy wow I came in today to get a bowl they were skimping soooo much at this location the more he progressed in making my order the more upset I got. Hardly any food and then he just drenched my food in sour cream that I couldn’t eat it without gagging cause everything was basically like yogurt. This is so insane. Un fathomable truly!! So disgusting. I took maybe 3 whole bites if it looks like there’s a dent in my food after 3 bites it’s cause there was hardly any food there to begin with.

Jessie & Joshua Green

There was a leaf in my food! An actual leaf from outside somehow was in my food. That is disgusting when it’s mixed with my food and I put it in my mouth. Completely ruined my appetite and can’t finish my food. The chicken is completely burnt as well very gross food. I will definitely make sure I get a refund because that is unacceptable.