Whataburger
Burger · Hurst
Ofertas disponibles
Sé flexible, ahorra más
Sé flexible, ahorra más
Sobre Whataburger
En Whataburger Hurst, llevamos años sirviendo las hamburguesas y patatas fritas que tanto te gustan. Somos un clásico de la comida rápida, donde la calidad y el sabor se unen para ofrecerte una experiencia deliciosa e informal. Te invitamos a disfrutar de un bocado auténtico en un ambiente acogedor...
En Whataburger Hurst, llevamos años sirviendo las hamburguesas y patatas fritas que tanto te gustan. Somos un clásico de la comida rápida, donde la calidad y el sabor se unen para ofrecerte una experiencia deliciosa e informal. Te invitamos a disfrutar de un bocado auténtico en un ambiente acogedor y familiar.
Qué dicen los clientes de Whataburger
Reviews are mixed. Many customers praise the friendly and efficient staff, especially at the drive-thru. However, order accuracy is a recurring issue, with missing items and incorrect preparation being common complaints. Cleanliness is generally appreciated.
Platos populares
Ideal para
Tip: Be sure to check your order before leaving to avoid missing items or incorrect preparation.
Servicios
Preguntas frecuentes sobre Whataburger
Opiniones de Whataburger Hurst
Had an amazing experience with McDonald’s in Smithtown. Dale the mgr went above and beyond for me and so did his team. Had a situation with my kids in the car and they didn’t hesitate to help me. Thank you team for such an amazing experience you deserve ten stars.
This McDonald's has been renovated, has an inviting space, and contains self-order kiosks. Whether you do self order or go to the cashier, you are given a number so that you can be seated and the food will be delivered to your table when its ready. This is a great feature for a fast food restaurant.
I just left this McDonald’s I have not been inside one for a couple of years. This was the cleanest well run McDonald’s I’ve EVER been in. The staff was OUTSTANDING and VERY friendly. GREAT JOB GUYS!!!
Excellent, great location. Counter person does a very good job. Has trained and worked at this location for at least two years. Meal was delicious. New Pico Goucomola sandwich. Delicious fries.
The staff was friendly and really accommodating for me and my family
This is the nicest Mcdonalds in the area. The staff are the best. Management here are the best also, working just as hard as everyone else. Prices are climbing, such as the family combo and it doesn't include sodas anymore
Best mcdonalds ever. Staff are courteous and friendly. Manager has the whole place running very smoothly even though they are busy.
For a "Fast Food" dining establishment, they have the restaurant quality that I deeply enjoy, first love the walk up kiosk for fast ordering, second love the fact that the food is brought out to your table and the staff occasionally walking up to see if there is anything else they can do. Very clean, plenty of parking and efficient drive thru. Great model for others to follow, update, tried the curbside pickup, wait a little longer than counter service, good delivery using large tray
This location is ran on all cylinders. The mangers here display excellent communication with all staff members. They show perfect manors to all customers as well. The food is hot and fresh, and tastes terrific. Even when this place is mobbed on Veterans day, the foot comes out as fast as it should and holds the great taste that McDonalds lives up to.
No line for drive thru at 6 pm on a week night! Every employee I interacted with was very friendly, polite, and had a smile on their face! Food was fresh, hot, and exactly how I ordered it. Couldn't have had a better experience!
Always fresh in the past 5 years of going to this place ! The bathrooms are clean if not ask a manager and it will be fixed fast !!! One of the busiest McDonald's in Collier county if not the whole Southwest Florida! A main reason food is always fresh nothing sits on a heat lamp and the coffee is always Hot and fresh !!!
Great place! Service is wonderful! Very clean and the employees there r wonderful as well. The service is fast and u don't have to wait like in other McDonalds. Food is always nice and hot and I've never had 2 return and food because it was made wrong. This is why I give this place a 5 star rating.
It was an excellent experience! My girls 4 & 9yrs old, were driving me crazy while I attempted to order their meals on the kiosk machine. An employee by the name of "Christina" was able help me out. Thanks!
LOVE this McDonald's! Norma, the manager, is wonderful. The staff is friendly, efficient, competent. They know their customers and their orders. And they have been playing Christmas music and it's so nice and peaceful. Great management and great crew! Thank you all!
How do you review an icon? I have eaten at this McDonalds since it opened, sometime in the early 70’s! On my wedding day, I stopped there for my “last meal!” A new fresh look, with healthy food and even better levels of service. Other than the departure of long time “ Ronald McDonald” statute, this is McDonalds!
man, i don’t know who’s working night shift but this food is bangin. i’ve been going to this location since i was a kid, and this is the best they’ve been in awhile. to the manager, i hope you’re treating your employees well because they’re cookin 🔥
The place is very clean, and the staff amazing. Thank you
Being on the road for meet and greets and sighing autographs for the dark echoesparanormal show an amazon prime, we always want hot food and this place did amazing job for lunch everything was hot and fresh. The hospitality at this one took my breath away and how professional the whole teams were. They served your food and asked if you needed anything else. Highly recommend and will eat again next time out there.
We are want to thanks America's every place the same McDonald's Burger King and 7-Eleven run and safest this country all of them shelter and home for everyone
My son prefers a very specific custom order and they always get it right. Drive-through and curbside service is always quick, friendly, and correct. Makes it much easier to grab something quick when you know it won’t be a hassle. I appreciate places like this making things easier for the community.
Thank you so much for the assistance and the deliveries I received never had a problem here. Thank you for having a great staff.
Drive thru was great! Ordered a hot tea with honey and the nice young lady even offered to put the honey in the tea for me!
Very nice modern McDs. Dine-in and food was excellent. Steak & Cheese Bagel meal w/ Hash was sublime. The hash was perfectly made, with the right amount of crunchiness/crispiness on the outside and moist tender inside. Order & table-side person was polite & cordial. OJ was the standard industrial McDs OJ, not too sweet, not too tart, good tasting & thirst quenching. Hot Carmel Latte was quite good. In-fact, McDs coffee offerings are much better tasting than that large coffee company selling a heart attack in a brewski & it costs less too. You know who I'm talking about... ;-) The bathrooms are unisex, well maintained, modern & very clean. Soap dispenser is locked-n-loaded + automatic water faucets + hand air dryer. There is a very nice lounge seating area by the front window, where you can observe life pass you by, with a very upscale view of their designer shrubbery, as seen in my pixs. There is very fast free Optimum WiFi at appx. 300Mbps UL & appx 40Mbps DL. There are outlets by the bench and lounge chairs where you can charge your peripherals & electronics. Very nicely laid out & modern McDs. Highly recommended!
It’s McDonald’s. The food is fine and affordable; it’s just fast food. This location gets a 5 star review because of the staff!! Came here at 9PM today, 10/16, and the people working were so nice and funny. Get them a raise!! The girl at the drive thru window even did us a solid and informed us about a giant bug on the roof of our car. Good looking out!
This is an amazing McDonald's! The place is super clean, and beautiful! It has great service and pretty grounds. The place has self service kiosks, and the staff assist you if you need help with the kiosks. The staff in general are very friendly, and the building looks more like a house than a McDonald's.
One of the best McDonald's I've ever been to. The food here is actually pretty fresh, and the staff is friendly and willing to help if there's ever an issue with an order.
Can be a bit slow at times, and some items tend to fluctuate in quality. But if you get the food when it's at its best, I would say most other places don't compare
Fast clean service. Very consistent.
The food and atmosphere were great, but I had to wake up the servers so that they could take my order
Our go to place whenever we're rushing around with the kids from soccer, hockey, lacrosse etc. We try not to do it too often knowing that it's not the best meal for them...but every once in a while doesn't hurt. The place is clean with plenty of seats. The kids they have working there are pretty hard working. So no complaints. Wifi is free here.
While I have not dined inside, I can only assume it won't be that nice, since the line is always long. They do however offer great deals, such as a 40 piece nugget bundle which includes 2 large fries and it is only 20 bucks! Great for big families!
With the face-lift, they're on another level. Food was good and kiosks were available to assist in busy times. Employees and manager served and checked up on you during the meal. The bathrooms are nice and clean. Honestly cleaner than I would have expected from old experience. We were served with a smile and given a few coupon books. No issues
Our go to place whenever we're rushing around with the kids from soccer, hockey, lacrosse etc. We try not to do it too often knowing that it's not the best meal for them...but every once in a while doesn't hurt. The place is clean with plenty of seats. The kids they have working there are pretty hard working. So no complaints. Wifi is free here, which is a bonus if you have Verizon...data connection in this general area sucks.
Foods right 98% of the time. Staffs fast and friendly. Only beef is the app. Even though you can be right next to the store you want to order from it can toss you around to other locations so double check your location.
Good friends with the manager, that broom they have washing dishes is a top employee! Highly recommend this McDonalds!
We had a large order given there were 5 of us in the car however the employee stopped taking our order halfway through which was odd. Also they said they had no Lemonade which is sorta odd to me and of course the ice cream machine was broken! Apple pie and fries were pretty cold as well.
Get your order right most of the time. Willing to make it up to you if you bring it to their attention, but of course the few times I don't actually check the bags, there's something missing. Things are bound to happen when moving and serving so quickly. Otherwise a clean and well run McDonald's.
McDonald's is tasty fast food. HOWEVER, they mess up my order almost every time I go there and I use the app so there's no excuse as the order is all typed out. When I have contacted upper management asking for refunds or credit for multiple items that I paid for and were missing they said I had to go into the branch I visited and ask them for a refund. This is ridiculous, your business made a mistake you fix it. 😡
57 dollars?!?! Drive thru...For 4 burgers, 2 fries, 20 nuggets and 4 apple pie . Burgers were dry, entire meal was Luke warm. Not worth the cost. Kids working there need more training. They seem like they couldn't care less.
Mobile ordering is a hit or miss at times. I have an onion allergy and despite me requesting no onions/ putting the allergy notice. They have ignored it through the mobile app but in store ordering is fine. Staff is friendly :)
I’m very disappointed. My son and I went to there the other night and he got two large fries, and when we got home he said they tasted like they’ve been there all day. After spending almost $10 for two large fries, the least they can do is have them be fresh!
The food took a long time to be ready, I was asked to move forward to wait for my food, but they gave me the ice cream at that time and by the time I got my food the ice-cream was already melting. They also did not have trays to carry the ice-cream and or the drinks.
The location and food is fine, but it is frigid inside. I ate breakfast in my car in the parking lot because it was warmer that way. No heating inside, apparently?
I've been coming to this McDonald's for years. And over the last few months, the quality of service has significantly decreased. Early in the morning or late at night-- the drive thru line will be out onto the road; no sense of urgency. And there's always a 50/50 chance your order will be wrong. However for the most part the staff is always friendly.
Just another fast food joint. Don't visit too often but I enjoy their milkshakes.
Lately the quality has gone downhill. Cold food, waiting in drive thru to get a lame ticket for a free fry, incorrect order fulfillment, then the latest debacle with my quarter pounder (see picture). There’s nothing more annoying than to explain to a 3 year old that wants yogurt and milk why they got apple slices instead.
Did you know that this McDonalds charges more money for everything on the menu, than any of the other McDonalds in at least a 10 mile radius? If you don’t believe me, add items to your app at this location. Check the total, switch the location and you will see that total go up drastically. I drive to the one on Vanderbilt about 5 minutes up the road and save money there. You also can’t add cheese to your kids Happy Meal here for some odd reason.
I ordered a #7 she gave me a number 4, no.drink. it was so busy she looked at me like I was stupid.
They never seem to get orders right on a consistent basis, last two times I went they forgot the sauces I specifically asked for and recently they forgot one out of two snack wraps. Start hiring more competent high school kids at least.
It’s really sad to say I never dealt with such poor customer service... the person who took our order was beyond rude and had a horrible attitude. I know dealing with the public can be a lot especially during this time but there’s a way to speak to someone. On top of that we had a random man sneak up from behind the car and came to our window to ask for money. It made us extremely uncomfortable and scared us. When brought to the staffs Attention the same guy that took our order brushed off our concern.
Run by inexperienced young people. Used to be a good place. Terribly inefficient now, slow service and chintzy on the fries.
Without a doubt one of the worst McDonalds around... breakfast foods are always awful, hard bagels and gummy McMuffins... Warm iced coffee.. and absolutely No sense of urgency in the mornings when people are trying to get to work... the kids they have working take their sweet time getting the orders out... I watched the kid run out of the caramel sauce for my iced coffee and then lie to my face and say no it wasn't empty, but then proceeded to just put a ton of caramel drizzle in my drink, it was disgusting!!! They need to make some changes!!!
Didn't feel accepted. I'm a Puerto Rican man and I said thank you when I got handed my order and in return I got a weird look from the young woman and no reply. It definitely felt awkward and weird 😞. However the food was good.
Their food is obviously good, But they have messed up my order plenty of times, Just now I payed for chicken nuggets and guess what, They give sauce but no nuggets, How the heck is that even possible?
**EDIT** My god this place does not get any better. Its not that the staff is young, everyone needs their first job. I think the problem is that either nobody cares or nobody is training the staff. I give my order at the intercom, they read back my order incorrectly at the cashier, I fix it only to get the wrong order at the final window to then have to pull to one of the spots of shame to wait for my order. You guys just can't get it right. Look at your reviews, abysmal at best. Every single time I say give them another shot my kids need something quick, there is a problem. Failure is the only thing this store seems to be consistent at. Disaster. I come to this location because of convenience since it is close to my house. Due to the way the location is run, I’ll be going elsewhere or to a further McDonald’s. Nearly every time I go here my order is either wrong or I have to wait in one of the spots. When we have to wait, it’s never quick either. I am always waiting for an extended time. Sometimes, I have to go in and let them know I’m still waiting and grab it myself. One of my biggest irritations is if I’m grabbing food for my family on the way home and I have 5 drinks…. Why do I need to ask for a cup holder. Who’s carrying 5 drinks and the food into the house. And for the love of god, get rid of the paper straws. They crumble and my drinks taste like wet paper. Won’t be back.
I think some of the folks who work at McDonalds would benefit from some extra traning before putting together orders. For me it's a 50/50 shot if my order will be made correctly. Today I ordered the Double Cheeseburger meal with ketchup and cheese only. The labels on the burgers even read "Only Ketchup" and "Only Cheese". Can someone at McDonakds explain to me how someone reads that and thinks, "Oh hey, these burgers need some pickles!" I can't stand the taste of pickles. This is the main reason why I never have an urge to have them on my burgers. I guess in the end its my mistake for ordering McDondalds. Sincerely, Only Ketchup Only Cheese.
If you plan on going through the drive through and ordering French Fries or a burger, you will need to park and wait. The broke ice cream machine has been replaced with slow ovens apparently.
You can never come to this drive through and not have to wait. 6 people waiting in the parking lot for food to be delivered. Every time I come !
I honestly don't know why I keep going to this location just got to cheeseburger meal I didn't specify so they gave me a large fries I requested fresh hot n salty because lately they have been cold n no salt for some reason.. they were fresh but not fully cooked n still no salt n the container for the large grow less than half full un real. The burgers which are already small are even smaller now they look like white castle size.. wow what happened
Continued incorrect order delivery w very little concession, and at a less than busy time.... consistently long waits for basic foods, always under serving the fry orders (2/3 full on a large order is common), and I couldn't even get a slushie for my son- 1st it was not delivered, then a cracked and leaking slushie, then they told me the machine seemed to "break".... only to get my $2 back and a 20 minute total wait- FOR 2 undersized large fries and a burger.... absolutely unacceptable and more than disappointing.... but, does anyone care a this McDonald's?????
I cannot believe I am even writing this, but one evening, I was feeling for a Sweet Bbq chicken speciality burger and when I tell you, this was the worst experience; I promise I will not be visiting this Mcdonalds ever again. We decided to sit in because we were with 2 hungry kids and I literally saw that the young man was cutting veggies on the GARBAGE can...Like What?! I have never seen that in my life. Also, the burger looked the worst and was put together like it was a race and presentation didn't matter. The chicken meat for my sister's $3 chicken sandwich was not fully cooked. This was just the worst, I was truly greatful that the fries were fresh.
This place is absolutely horrible, food is always cold, service is horrible, just waited 15 minutes for a medium fry and a sandwich. I cant Understand how a place can be so slow i know Really restaurants that are faster i will never be back there. They should be going out of business soon.!!!!
Disgusting team and people I will be sending in a complete complaint to general and district managers/ team etc about this specific location and/or certain workers.
When I wanted to get food, even though I was already there I was asked to make sure I needed a car, wasted a lot of time, and the service was extremely poor.
Don't waste your time. the time I waited for my food to dine in on a Sunday morning was not worth it .
They can't seem to ever get the order into the bag right although it's clearly printed on the receipt... And then they treat you like you are wrong for wanting it fixed.
I will never go back to this location. Everything was fine with our order until we went to pay. The price on the screen was shown, and when I went to pay, the cashier told me a different price, which was .27 cent higher, which obviously is no big deal, but I took a look at the receipt, and the cashier had charged me more to make a donation to the Ronald McDonald's house. It's called rounding up, and the extra money goes to charity. I give a lot of money to many different charities every year. But when someone who lies to me and tells me it's the extra tax. I have a problem with that. I felt totally violated by this staff member at McDonald's. She has no right to spend my money that I work very hard for. I think I am more upset because of how many more people this is happen to with even noticing this. The manager was helpful in hearing my complaint, and she understood this. She had wanted to give me some manager discounts/ coupons for free meals. But this was not about the money it was about how someone can lie, cheat, steal, and defraud customers. I told the manager to keep the coupons and give it to someone else who may actually need it.
Very poor customer service staff refused to sell toys for kids. We are vegetarian and we don't eat meat, I ordered 2 large fires and ask for two toys which I was paying for it. Staff member showed finger infront of my family. No respect for customer.
I would not go here ever again. When I go here I try to order food without cheese on it and they like to charge me for the cheese even though I don't get it. I know it's a small thing but really I try to very calmly tell them please I just want regular hamburgers and they still charge me for cheeseburgers. It's a very disappointing thing now I have to travel to another McDonald's in Elwood that knows how to charge people the right amount of money for what they get. The manager Erica that is there is totally useless and not helpful at all she needs to learn how to maybe train her staff because I don't know how she's allowed to keep her job
The manager Vinny is absolutely the rudest manager I have ever interacted with. After they messed my whole order I called he told me to come back which was not a problem, I walked into the dinning room which may I add the doors were unlocked and as I stood there waiting Vinny did not ask any questions just said were closed and you have to wait on the line did not even give me a chance to say I just spoke with you on the phone. So whatever I got back in my car and got to the drive through mic and Vinny and his “lovely” personality and attitude was there and continued his rude attitude toward me. As this whole thing continues he doesn’t even continue to inform the girl at the window of the situation nor does he show an ounce of professionalism or any sort of apologetic attitude about the mistake. I can honestly say he should not be a manger with how he handled this minimal situation.
OMG second time here & these people are in slow motion seems as if u do not go through drive through your screwed in side 25 minutes to get 2 egg mcmuffins. & talk about attitudes nasty !!!
I was second in line and was listening to the cashier give attitude to the customer in front of me. I could tell he was getting really annoyed with her. When it was my turn the cashier gave me the same attitude and even managed to get my order wrong, therefore I received the wrong food. It doesn't take much knowledge to do this job and the fact that she had given attitude to multiple customers is completely unacceptable.
I have gone here twice and both times the service was terrible. I've experienced long waits in the drive thru and once was told to pull over to the side because my order was taking too long (it was just a 10 piece nuggets, nothing else). That same trip they said they were out of both ranch and honey mustard sauce (which I found hard to believe considering it was early afternoon). On the other trip, I waited almost a half hour in the drive through and my fries were cold, not just "not hot", but the already long wait prevented me from even having time to go back. Not a great McDonalds franchise at all.
This Macdonalds used to be good.Quality has gone down so badly since last month. I bought filled o fish meal today and when I came home , fish was rock hard tasted like days old.I live few miles away otherwise I would have returned it. They are always out of ice cream whenever you go there. Now it is worst place in the area.
Would not recommend this McDonald’s or ever tried to order Uber eats or DoorDash or anything from here they always mess up your orders and forget items give you cold fries with no salt. I don’t understand what’s going on here, but this is just ridiculous for the amount of money you have to pay now.
Fool me once shame on you, fool me twice shame on me. I drive through this town three times a week and have stopped four times altogether. Every single time it has been the same. I could have picked up the fries under my seat in the car and they would have been warmer. I like the smokehouse sandwich but here at this store the cheese is still refrigerator cold, the onion rings are dried up crumbs and the bacon is old, cold and burnt. Either your management is incompetent or does not care. This store truly should go out of business.
This comment is about all of the mcds in suffolk...im boycotting them all due to the paper straws , the glue that holds them together is toxic ..nassau doesnt use paper straws nor does any other fast food restaurant in suffolk . Until plastic or biodegradable straws are brought back to. Mcdonald's, I will never eat there again..
Highly debated on leaving a review as I try to give people the benefit of the doubt however after the past few visits here I can go unheard and the people need to know what is happening at this location. I have come here for many years and it just keeps getting worse. At first it was just them being slow even if it was not busy and the drive thru line being backed up onto the road that even if you wanted to come sit down and eat you can't get into the parking lot. However, it just kept getting worse with them going from getting my orders wrong to legitimately forgetting food items and claiming that they are there and not giving me the food that I paid for. I always ask for no pickles and without doubt they always put them on and when I ask for them to remake it is an attitude and nasty look from the workers. One time I ordered an in restaurant pick up through the movbile app. I ordered 2 Big Macs, 1 medium fries, and 1 large fry for me and a friend. I get into my car and check and first issue was there wasn't a large fry. I said something they were like oh no it's in there and I'm like ok well it isn't and they all start looking at each other like I'm making it up. They did give it to me but definitely thought I was scamming. I thought that could be the only issue and just went back into my car and drove to my friends house. Well it wasn't, they put pickles on mine despite saying no pickles and they put cheese on my friends again despite clearly marked on the order that she did not want cheese. This just keeps happening it's always something and I'm tired of having to park my car at a drive thru to deconstruct a hamburger to make sure that they can read properly. Honestly, maybe that is why the drive thru is always backed up because people have to sit there and fine tooth comb their order.
I just waited 30 minutes for Apple pie. This was for a GrubHub delivery order instead of telling me that there were no Apple pies and that they had to bake and it would take over 25 minutes and that they already started backing up their order. they left the food in the bag the entire time it took to cook the apple pies, which means their shake was already melting when they gave it to me, they do not care about their delivery drivers they don’t care About the customers at all🤬🤬🤬🤬🤬🤬🤬🤬
Had a purchase for 3 people. One burger missing the top of the bun, another burger was missing the meat.
Took 17 minutes to get a large fry and a small sundae :/
Ordered Uber eats and my entire order was wrong and missing items and this was about the 4th time in the past year. Guess laziness runs through here since the quality was low and they were about to close. Did not know that since Uber lets you still order. Maybe shut Uber eats off if you cannot fulfill the order correctly?
This place is terrible, first time I ate in they forgot to give me a sandwhich. I ordered table service and they never came to give it. Then I realized they gave me the wrong sandwhich so they had to make a new one. Second time I went to the drive thru with a mobile order they gave me the wrong breakfast sandwhiches. Third time I ordered drive thru for someone else and it took forever to get the food people were honking behind me in the drive thru line. This place sucks! If you want an issue with your order this is the place!
The manager on the Sunday morning shift should be fired… I went through the drive-through and they rush you right off without giving you a complete order and make you wait in a parking spot… After 10 minutes of me being calm and waiting, I go in there and they had no idea who I was… They had to rush and make my order and once I checked it, it was wrong… They’re asking me after taking my receipt what I was missing… I told him that she’s the one handling the order and has my receipt. She’s the one that should know what’s missing… Cursed under her breath And just threw a sandwich in there… Didn’t offer fresh coffee and no sugar or milk or cream at all in any of the bags terrible service. Once I told her it’s her fault because she’s the manager and She should D process correctly,She just mumbled under her breath and walked away , thats the service McDonald’s is now offering as employees …stay away never again
Is this fast food or slow food you go in there and they don’t even acknowledge you. I do not know how this place is run, but they need better management here and not little kids as managers. You walk in there go to the register to order but nobody acknowledges you. They all see you there. You gotta call them and they ignore you until finally someone decides they want to take your order. I do not know how McDonald’s can have such a poor excuse of a management team Because they are the ones I blame for allowing their employees to all be lazy and the management does nothing about it because they’re all kids who managed this place.
Well, it's 1030 on Monday evening.I'm getting off of work.I'm hungry and it says the thrive through is open til midnight. The outside lights are completely off.But the inside lights are on the menu, light is on, but they don't answer the drive through.I got a picture of the kid on his phone inside. I guess he's getting an hour and a half pay with doing nothing. This location is gone downhill.
I had a really disappointing experience here. The female employee was extremely rude and acted like she didn’t want to be there. I had a ready-to-go order and was still left waiting for 15 minutes with no explanation. Very unprofessional and inattentive. Definitely not the level of customer service I expect.
Yea the new window for delivery drivers is dumb as hell. Not picking up orders from here again
Read the damn tickets. It’s not so difficult. Hire literate people who don’t forget things in orders CONSTANTLY.
Truly a horrible establishment. Took 20 minutes in a not-so-busy drive thru to get my nearly $6 fries. They end up being cold to the touch. Get back on line and wait another 15 minutes and then they ask for the cold fries back. Very weird. Too bad I stuck my hands all in them.
The absolute worst location. So convenient but they have absolutely no capability to get the order right, ever. We are ALWAYS missing something.
Went through the drive through. Ordered food for 6 people. One of my kids wanted a ranch snack wrap and sweet tea. I get to the window and the employee tells me they are out of sweet tea. So now I have to get my kid a different drink. I pick up the food and get home only to discover my kids’s ranch snack wrap is not in the bag. No sweet tea and now no snack wrap = very upset kid. Had to order snack wrap from uber eats so my kid could have dinner. It wasn’t even busy at this McDonald’s at 8pm.
I have seen (and been employed by) mismanaged establishments before, but this location writes the book on inept and untrained staff. I placed the order through the app. I waited at the first speaker to give my code, but nobody was there. We drove up to the next kiosk and the person behind me was being assisted. AND, still no service!!!! I parked and when my wife went in, all she heard was an irate staff, complaining that “Michael” did not show up again!!! He only works one day a week!!! Great!! Let’s air the back of house grief with your guests. When my wife was FINALLY addressed, she was told they gave our order away by mistake. She waited another ten minutes. Boy!!! How efficient! The food was inedible garbage, which we threw out. I only started coming back here after an incident years back when a team member threw my order across the counter to me. The manager clearly works from the office and the DM must spend their working hours on TikTok. Simply put, this location should be restarted from the top down. Shameful!
I went in late at night just to get some food for dinner and I see a bunch of kids running around and no one caring about them. People literally putting their stuff everywhere in the workers not even being helpful. They weren’t even at the register and there was a family taking up 8 seats with all their things
Horrible.tiny brown patty no resemblance to a burger. Not even a piece of pickle.When the fries cooled a bit tasted like cold margarine or other hard fatty substance. The person taking orders didn't speak clearly. The chicken nuggets also tasted as foreign substance non food. I wish I could get my money back. Complete waste .
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923 W Jericho Turnpike, Smithtown, NY 11787
Hurst, TX 11787
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