This sonic is terrible. Waited almost twenty minutes for a wrap and a drink. Finally had to call to find out where my order was. This is an issue every time at this location.

Sat at the drive through speaker over 10 minutes and no one took my order. There was only one car ahead of me and they were at the window.

Naomi Jiminez

Asked for the all American smasher meal received the wrong order or wrong.. burger had a sauce that I didn't like fries were half empty and cold.. should of checked before I left.. didn't till I got to work.. no dinner for me tonight..

Tiffany Archibeque

I live in Murphy and this has to be the worst sonic I’ve ever been to my life every single time that you go you wait for an extremely long time for your food. For example, today I ordered an unsweet tea, a water and a sandwich. I waited for over 25 minutes for a sandwich and onion rings the onion rings were so burnt. I couldn’t eat them. An executive for 20 plus years I think the main problem is that there’s a lot of kids working and I don’t see any management. They need to hire somebody at this location to get this location in order. It should not take this long. To get fast food out and the order shouldn’t be wrong and burnt. Do you want to fix the problems? You need to produce quality food in a fast manner I don’t understand how it’s been over two years and the issue hasn’t been fixed every single time I’ve went to this location for the past You’ve had to wait for an extremely long time for food. I’m not the only one that thinks this I’ve went through many of the reviews and a lot of people feel the same way the owners of this location need to care more about what’s being produced there instead of the dollars that they’re bringing. You cannot stay that you care about your building if it’s been going on for over two years. Fire your GM find you a new one and fix the issue. This is ridiculous and by the way, pay your GM A decent amount of money if you want to get somebody who actually can fix this issue because there’s no way that sonic can be this bad.

Natalie York

Can’t rate food cus I never got any 😭 sat at a stall for a while, no answer, watched multiple people leave the drive thru… no answer on intercom as well. Not busy just people being slow I guess

Rudy Espinoza

It’s crazy that they are so slow because they are short staffed but they let an employee come in their pajamas to get drinks for them and their ride and then leave. How about you clock in and help them instead of being “that employee”.

Cj Perkins

Slowest sonic I've ever been to. There's only TWO PEOPLE here and I've been here for over 20 minutes. I press the red button and they took so long to answer I placed the order in the app by the time I got tired of waiting and they took an additional 15 for that order. 2 people here.

Melanie Calk

My drink straight up seltzer water. 2 soft pretzels with no cheese sauce. A cheese burger with no cheese and straws so short they dropped in the cup of the one drink they got right. DO BETTER!!!!

andri

Ordered a strawberry cheesecake milkshake for my mother and it had an extremely sour taste like expired milk. Had us both gagging, so we threw it away.

Trenton Hamilton

This place needs better management. Sooo slow did a mobile order and took 20 minutes to receive 2 drinks. They didn't even apologize for the wait. FAITH was rude to us. They are not taking care of orders they are playing on their phones. I wont be coming back.

Travis Graham-Wyatt

After waiting 30 min. for my order, I get 2 hour old onion rings... gross! 🤢 I asked for no mayo and no ketchup... guess what was on my sandwich. Kids meals are supposed to come with a drink... guess what was left out. I asked for sauce packets on the side ... guess what was left out. The Sonic in Lavon always gives me a mint with my order... guess what was left out.

Erik Hofstetter

We eat Sonic every day for lunch at work in Plano. Every day. Never, ever do we have a problem. Every. Single. Time. At this Sonic, it's not one or two things wrong, it's all of it. Missing flavorings, missing sauces, missing items, wrong flavorings, or just entirely the wrong order. Never again. I understand it's a franchise. Get it together.

Melissa A.

I went thru the drive thru and the girl on the intercom was way too aggressive. I lasted 10 seconds at the window before I decided I was not gonna give this place my money. She has to work on her tone. Get serious guys. It's fast food. The interactions are quick. There's no reason to have a stank attitude for an interaction that takes less than a min. I simply drove off. No one has time for that type of energy. If it is an issue over lack of staffing (overworked, understaffed- hence, the attitude) the company should be on top of that. Learn to prioritize your employees. That's not fair to them either.

Mikaela Fidler

Took 20 minutes to get our food. The mozzarella sticks were stuck together and underdone. The carhop was extremely rude. We didn’t get any sauces or straws. When we asked for sauces she ran back inside grabbed sauces for us and another grab. She delivered sauces to the other car then immediately came to our car and said they were out of all sauces. We’ll never be back to this location.

Carolina M

Unfortunately I wanted to give them a chance after multiple times coming to this sonic but the services was horrible specially by the team lead or manger. Ugliest attitude, rude and disrespectful. Not letting anyone finishing their order and making faces while speaking to costumers. Waited 30 minutes for 2 kids ice cream and when I got them they were completely melted. So unprofessional behavior from manger and team. Mangers hair was down the whole time I don’t think that’s very clean.