Starbucks

Used the Starbucks app and order ahead. Always tasty coffee.

Always friendly and great service. Love the drive thru. Parking lot can get crowded.

One of the best (newest) & biggest SB in Monterey county. Has Clover brewer for rich coffee brew of their reserved coffee beans.

I have to say this bunches Baristas are some of the best In the nation,baby Loki and I know as we have visited many on our almost two year secret survey.

Surprising but this is the best Starbucks in Monterey county. Fancy, well designed and one of only two in Monterey with the fancy clover machine

Its SO much nicer now that this location is a drive thru! I havent had a bad experience or drink at this location, and I get a semi difficult drink.

Great spot. Fast and lovely service. Great drinks and good seating to work (with noise cancelling headphones lol)

Always good and great tasting coffee every time. Very friendly employees.

It's you standard Starbucks. Great service, good coffee, no wait. Great location.

Great, roomy atmosphere and competent staff. It's a "reserve" location. Good to know that actually means something

They always get my drink right. I use the drive thru the most, and they are efficient.

Great friendly service! Very nice and helpful.

Super friendly staff! Clean store! Clean restrooms! Drinks made fast and delicious! Also, ordered food and it came out hot, fresh, and fast!

Good place to stop on a Hwy 101 road trip!

Starbucks never disappoints... staff in most Starbucks are always nice, stores are most usually very clean, and u can't say anything bad about coffee 😊😊

This is one of the cleanest Starbucks in the area. They're very fast and pretty accurate most of the time. I usually pick up larger orders for my family and I've only had my order wrong a couple times, but it's still more pleasant than going to the drive-thrus in Salinas lol

Having a Starbucks 2 miles from home has its benefits! Had a negative experience earlier this week, but today was positive. When originally ordered no foam, the employee here today had no issue scooping off the foam. Thank you!

Luv the staff Ariana make my drink perfect. They are always nice. Even when they are slammed. My favorite Starbucks!

This is probably the best option you'll get for coffee. They also have a good collection of sandwiches the last time I went. The place is big and clean. The washrooms are also clean which always makes it a plus :) Service was a bit slow but nothing I can't live with.

Very helpful team, staff, baristas! Clean environment, fun and food and drinks above average. They really go the extra mile!

A very convenient Starbucks if you're leaving Monterey or heading north on 101. It seemed more spacious than this location would need but the service was fast and everything was clean and well-stocked.

Lisa W

Good place to stop on a Hwy 101 road trip!

Don’t get me wrong, a Starbucks is Starbucks. For some odd reason however it’s is the Prunedale location which has lids that never fit for their iced drinks. Like I thought it was a once or twice thing but it’s now happened again where I spill my drink on myself because of it. I just simply put it in the cup holder after and the lid popped off. Please get this fixed. They also made a bad sweet cream cold brew which is weird considering they all use the same recipe.

Gabriella Diaz

Don’t get me wrong, a Starbucks is Starbucks. For some odd reason however it’s is the Prunedale location which has lids that never fit for their iced drinks. Like I thought it was a once or twice thing but it’s now happened again where I spill my drink on myself because of it. I just simply put it in the cup holder after and the lid popped off. Please get this fixed. They also made a bad sweet cream cold brew which is weird considering they all use the same recipe.

Huge space; one of the larger floor plans I've seen at a Starbucks. Customer service was a little lacking, even though they weren't busy.

Great Starbucks but most of their power outlets don't work so not great for working on your computer

Good, clean place - standard Starbucks selection. Chairs are hard on the backside.

This is almost strictly a pick up and go spot. Not Much seating but easy parking for a pickup.

We use Starbucks as our go to for breakfast when we are traveling. The only problem is they have been out of Sriracha for a while. That’s a pain in the butt.

Nice big seating area and. A little bit of a busy location but the wait is not too bad. Drive through as well.

Ladies working here are very nice and bend over backwards for you. If you need your Starbucks, it's a quick hop off the 101.

Barista has always been consistently pleasant

Super fast drive-thru Sun.-Thu. Morning. Fri. and Sat. Mornings are slow due to high volume of coffee addict's. Including myself 😁.

Sometimes the wait is long, but other than that they are very friendly. My order is never wrong.

Big place, not by our standard cramped Starbucks setup. So you can sit down and relax if you know where this place is......

It gets pretty loud with the music playing in the store. Other than that, just another Starbucks.

Very calm atmosphere, nice staff, plenty of space to hangout and work. Easy access from the highway. Highly recommend!

Nice place, right off of northbound Hwy 101 Vierra Canyon Road exit in the Prunetree shopping center. It is new, clean, with a drive thru. The baristas are pretty nice. The dinning room has a large table for groups. Good wi-fi. It also seems to be a popular place for mobile orders. Many people just come in, grab their drink, and go. Good parking. And it's surrounded by catteries! So if Starbucks food isn't your thing, you have Pizza, Chinese, burgers, tacos, or deli options.

Our mobile order took over 10 minutes to come up. I ordered my coffee before my daughter, yet my order came up after hers. Although mobile orders are supposed to be faster than waiting in line, that didn't appear to be the case.

The only problem with this location is that the men's room doesn't lock and when the door is opened there is an unobstructed view of whomever is using the urinal. That should be addressed by adding a partition or a lock.

Stacey Mattish

Our mobile order took over 10 minutes to come up. I ordered my coffee before my daughter, yet my order came up after hers. Although mobile orders are supposed to be faster than waiting in line, that didn't appear to be the case.

John Rush

The only problem with this location is that the men's room doesn't lock and when the door is opened there is an unobstructed view of whomever is using the urinal. That should be addressed by adding a partition or a lock.

large seating area with comfortable chairs Location: great Restrooms weren’t clean

Good place for rest during the coastal visit, but I didn’t like the juice, were so light

This location is very busy,definitely need a second location. Staff doesnt seem to worried about how long people wait.

great location, very nice but super slow. Too much water in my refresher... and They never get my Iced coffee order right.

This is one of the slowest Starbucks locations I’ve been to in a long time! Ironically, it was large, clean, well-staffed (six employees that I could see) with lots of parking. That only made it more frustrating when I was ignored as I waited to order. Apparently, all the staff had a specific purpose and we’re sticking to only that—even if they literally were standing around doing nothing. I waited for close to four minutes to order (after the woman running the cash register took an order before me, then walked away and fulfilled it herself, while all the other staff stood around), then waited 9-10 more minutes for my simple order to be filled. I can’t recommend this place unless you have plenty of time in your hands.

I'd give more stars if the service wasn't so bad. We stopped on our way back home, long drive and the place is nice and clean. Not busy at all maybe because it was almost closing time and the employes were getting too relaxed, just talking to each other on their headsets, laughing and all which I have not problem except that they had us waiting for some time even though no other customers were in front. It seems that they prioritize the drive thru customers which is kind of BS because they should fulfill the orders as they come. Not sure I'm stopping by on my next road trip 🤔

Hyper focus on drive thru causes poor customer service for people ordering inside. Expect a 15 minute wait for a drink which takes 30 seconds to make.

Nice clean place, but just got charged over $3 for a grande tea bag drink with steamed lemonade and two honeys. I told the kids really, I always pay $2.45. He had no answer and didn't ask anyone about if he had done anything wrong. Now if I get charged that price all the time, no big deal, but never.

Star bucks is the devil. They forgot to tape the bag shut and the egg bites fell all over the ground. And who knows what corperate BS the company pulls to squeeze an extra dollor from the American tax system. Sraly, who knows I want to be outraged in a knowledgeable way.

I tried 3 outlets, and they were all broken. The remaining tables with outlets were all taken. Very frustrating. Don’t come here trying to get any work done unless your devices are fully charged.

Not liking the cappuccino, more times than not they are lacking any finesse to the art of getting the steam milk a creamy consistent texture and folding it into the espresso, Disappointing

Just a pick up no sitting available. A starbucks but not.

I've consistently been served bad coffee for one week and a half now. Coffee tastes like water.

Nice and clean. Staff is really nice. 2 stars because it's the slowest Starbucks I've ever been to. Understaffed

I've visited this location a few times for mobile pickups, usually late morning/afternoon and there's often several baristas working the shift. We always submit our mobile order when we're anywhere between 5-10 minutes away and once we get there, there is almost always a wait that is twice as long. It seems like drive up orders are the priority, then café orders, and last are mobile orders. My last visit, I waited over 30 minutes while I watched several cars pass through drive-thru and a handful of in-store orders come and go. When I checked in with one of the baristas after the initial crowd that was already there cleared, he looked at their system, took him a while to find my order and said it's "coming up" but it still took 15+ minutes from that point. While the drive-thru line always looks busy, if you want to get your order in a more timely manner, I suggest getting in that line instead of going inside or mobile ordering.

They seem to always get my order wrong or they mess it up most of the time. Today I ordered a danish and they didn’t even bother to warm it up as a matter of fact they left it in the plastic packaging straight out of the refrigerator. I’ve had a few times where they forget to add something to my drink or they do it wrong and when I mention it to them they get very defensive and rude. I’m never rude to them and I would just like to get what I paid for!

I've been coming to this Starbucks for almost 2 years and recently just recent, I have specifically ordered a Light Mocha Frappuccino . And they keep giving me a white chocolate mocha. Better believe I would've returned if I wasn't in a rush.

Used to go here everyday but its got ridiculous. ID10T's that block the driveways and its almost impossible to park here. Avoiding location and going into the Safeway Sbucks instead.

Ordered a white chocolate mocha this am. Not sure what they made but this is no white chocolate mocha... The girl did get across how "crazy" it was to come back from being off. Glad her concentration was somewhere I guess.

Ask for extra extra caramel on a macchiato so it can taste like normal. If not they'll just put literally a drop or two.. terrible!

I usually don’t post not great reviews, but there were several issues at this Starbucks. Fairly dirty restroom, no hand towels. Some offensive language by an employee at the front register when we came up to make our purchase (I think she was a shift manager because she was asking other employees to sign some paperwork to get paid). We asked for a cup of ice in addition to our paid order; was told “it has to go through the system like the rest of the orders” while two employees kept talking to each other at the front register without helping get the ice or help with other orders. The main guy barista & drive through team looked like they were working pretty hard, but not being helped much by the people at the register (maybe this is their system, not sure). Definitely prioritizing mobile orders for people who were not (yet) there vs in-store customers. Five minutes later, we needed to leave (without the cup of ice).

Ben and Laurin Wilkinson

I usually don’t post not great reviews, but there were several issues at this Starbucks. Fairly dirty restroom, no hand towels. Some offensive language by an employee at the front register when we came up to make our purchase (I think she was a shift manager because she was asking other employees to sign some paperwork to get paid). We asked for a cup of ice in addition to our paid order; was told “it has to go through the system like the rest of the orders” while two employees kept talking to each other at the front register without helping get the ice or help with other orders. The main guy barista & drive through team looked like they were working pretty hard, but not being helped much by the people at the register (maybe this is their system, not sure). Definitely prioritizing mobile orders for people who were not (yet) there vs in-store customers. Five minutes later, we needed to leave (without the cup of ice).

I could not agree more with the previous reviews. I’ve been to this location more than once and every time I pre-order on the app it takes 25 to 30 minutes bare minimum and that’s for even one straightforward drink. The employees are not approachable, which makes it that much harder. When I did get my drink, the Matcha was extremely lumpy, and all that in the bottom of the drink, not even close to blended. (It did not sit and settle like that. They handed it to me like that.)

Wait for you coffee thirty minutes while phone in orders are top priority and come first. Bad business

This may be the nicest looking but slowest Starbucks in existence. Great spot, super slow.

My second time trying them nice people BUT NO CINNAMON ON OUR CHAI, MY MOCHA WAS COLD , AND LEAKING CUPS, AND I TIPPED BOTH TIMES VERY WELL BUT NOT HERE EVER AGAIN....

Horrible service. Expect to wait a day for your coffee

Worst coffee ever, all locations. Watered down coffe over roasted to burning point makes coffe supper bitter. Acid like.

I order a cold drink and I ask and she didn’t know what drink was it. They take too much time to give it to me. Poor services

Why even offer mobile ordering if customers end up waiting as long as customers who ordered in store? Extremely slow.

Ordered to go, part of order was a bagel with extra cream cheese. Went thru drive up and AFTER I put the tip in, he told me they didn't have cream cheese. Told me he would include avocado spread "at no charge". I asked for a toasted bagel it was not toasted correctly. When I checked the receipt I had been charged for cream cheese. I ordered online and if you didn't have cream cheese. It should have stated it online. Caffè mocha was not hot. Worst Starbucks I've ever been to.

The WORST Starbucks to shop at ! Literally on drive through they take more than 20 minutes to give u ur order .. come to The window & there bearly making it TAKING THEM 10 more minutes!

Ordered an iced latte, not blended. Waited 20 min and still had no drink. There were 3 people behind the register and two haggard looking baristas trying to make all the orders. We walked out before getting our drinks. It was ridiculous.

40 minutes on drive thru is ridiculous

I live in the Central valley and I visit Starbucks all over. This location is right next to my in-laws who we go to visit multiple times a year. Whenever we stop here going through the drive-thru is a 25 to 45 minute experience every time. No matter how many cars are in front of me it takes absolutely forever. Every time I have visited it is like this, not just a one-time experience. Even when we use the app we still end up waiting for 15-20 minutes for our drink to be made. For everyone traveling and wanting to stop at this location and just wait till the next one. It's not worth the wait.

Don't order food here. This place is a health hazard. Not only was our order incorrect, but the breakfast sandwiches were COLD and the scones: absolutely disgusting. We ended up throwing most of it out and still ended up with food poisoning 😣. Absolutely horrible. We rarely eat fast food but you'd expect it to at least be safe and hot...I don't even want to know how old this food was, that with all those preservatives, we still got sick. WTF.

I had ordered 2 bagel with cream cheese. None of the orders came with actually cream cheese. She said I can come back and pick it up or go to another starbucks location. Then when we declined because we were already home she said well I can't do anything for you over the phone. Like really no sort of refund was offered. But seriously I am 8 months pregnant and already busy with a 2 year old. ( well enough to write review) before I go to work at 10 am. Seriusly really inconvenient.

I went to Starbucks today and this is the second time that something happens with my order. I politely asked for very light creamer and when received it there was basically nothing but creamer and all I could taste was the CREAMER! .Just bought a drink and it wasn’t even mixed all the powder was at the bottom and I’m drinking clumps of matcha. The line wasn’t even long so not sure why it couldn’t be made correctly

Why ask your customers to use the Taco Bell or McDonald's bathroom and not allow your paying customers to use yours? Also, why make customers stand and wait 10 minutes when no one else is in line and you have 8 people behind the counter?

I hate their service. I just don’t get why they are so rude and don’t follow the manual. Also, their frapps are always taste inconsistent. Why would I go Starbucks if it doesn’t taste all same, when or where I ever go.

I rarely leave reviews, however this Starbucks location is truly awful. Expect to wait at least 30 min for a small cup of coffee EVERYTIME. Also expect to be treated like an inconvenience for simply placing an order. I went through the drive through at 7 pm tonight and it took over 35 min for two small drinks. Not to mention the girl working at the register should not be working in customer service.

It's so disappointing that ordering in person does nothing to trump mobile orders of people not at the store. All I ordered was a water and plain iced tea. Both just get poured in a cup no fanciness. But because of all of the red cup day mobile orders they told me I had to wait until those were gotten through since they were ahead of me. I thought Starbucks was working to resolve this issue. I guess not

They're slow they slow don't pay attention my two danishes were sitting on the counter by the microwave where they were talking about something that had nothing to do with coffee and wait 10 minutes for that then I had asked for it and they gave it to me

One of baristas in this store is treating people differently. I ordered a cup of Americano and waited for almost half an hour. The person who placed the order in front of me got his food and drinks in just 5 minutes. I checked in with the barista, and he said my order is still in line, and I have to wait for it. Then after I checked several times and a dozen of drinks have been picked up, it is still not my turn. It is just a cup of Americano which was filled into a cup within 1 minute. I understand there might be take out orders and drive thru orders, but I don’t believe there would be a dozen of orders between the person before me and me. I sincerely doubt the intention of this barista, and I hope the manager of this Starbucks should take care of this case seriously.

Messed up my order of a simple latte. Staff totally unhelpful and disinterested in getting the drinks they have paid for.

DO NOT WASTE YOUR TIME!!!! Takes the baristas 30min for 2 Drinks You will most likely request a refund. This Starbucks needs major help with more baristas or even multiple managers for it to run smooth. I will never order from this Starbucks again!!!!

Not only the slowest Starbucks I've ever been to but my order is wrong every single time.

The drive thru is always slow. They need to have more help in the evening hours and better service. It should take a long time to get a simple drink.

Worst starbucks drink I ever had. I used to love starbucks frappes a lot. But they ruined all the 4 drinks we ordered. Even though we mentioned these drinks are not same like how they should be, they denied it. One should follow the exact starbucks recipes in the outlet while preparing .

My friend and I pulled up to the drive thru to order a Carmel coffee and water, only 3 cars in front of us and the line did not move for 15 min. We got out of the drive thru and ordered inside which took another 40 min to then receive the wrong coffee order and no water. Please hire more staff!!!

Sunday night at 8:01 in drive thru ordered 2 venti coffees we were out of caramel so you couldn’t order nothing caramel then we ordered a vanilla latte and a car white chocolate mocha and the white chocolate milkThey were horrible $15 down the drain didn’t drink them and it was 830 when we got out of the line half an hour in line and there’s only a one white truck in front of us. The white latte tasted like the chocolate and the. White chocolate didn’t have flavor.

worst starbucks ever..wait time of 20mins for a simple mocha

It’s been 45mins as of this writing since I got in the drive through for a damn coffee. Brutally stuck right now. I see a lot of reviews complaining about waiting in drive through-Not sure how such a store with less to no labor is still in business and curious how starbucks is encouraging such stores :(

couldn’t give me a refund. stuck in drive thru for 20 minutes and didn’t move at all had to ask the person behind me to back up so i could get out as i had a mobile order. went inside and they had no one at the register and one girl doing drive thru and making drinks. waited damn near 35 minutes and just left w out my drink or a refund.

Kelly Newman

I rarely leave reviews, however this Starbucks location is truly awful. Expect to wait at least 30 min for a small cup of coffee EVERYTIME. Also expect to be treated like an inconvenience for simply placing an order. I went through the drive through at 7 pm tonight and it took over 35 min for two small drinks. Not to mention the girl working at the register should not be working in customer service.

Vaibhav Ramamoorthy

worst starbucks ever..wait time of 20mins for a simple mocha

Lilylabradors7

They're slow they slow don't pay attention my two danishes were sitting on the counter by the microwave where they were talking about something that had nothing to do with coffee and wait 10 minutes for that then I had asked for it and they gave it to me

Nitin Saigal

Messed up my order of a simple latte. Staff totally unhelpful and disinterested in getting the drinks they have paid for.

Libbie DeHart

It's so disappointing that ordering in person does nothing to trump mobile orders of people not at the store. All I ordered was a water and plain iced tea. Both just get poured in a cup no fanciness. But because of all of the red cup day mobile orders they told me I had to wait until those were gotten through since they were ahead of me. I thought Starbucks was working to resolve this issue. I guess not

Heather

Not only the slowest Starbucks I've ever been to but my order is wrong every single time.

Jingchen Miao

One of baristas in this store is treating people differently. I ordered a cup of Americano and waited for almost half an hour. The person who placed the order in front of me got his food and drinks in just 5 minutes. I checked in with the barista, and he said my order is still in line, and I have to wait for it. Then after I checked several times and a dozen of drinks have been picked up, it is still not my turn. It is just a cup of Americano which was filled into a cup within 1 minute. I understand there might be take out orders and drive thru orders, but I don’t believe there would be a dozen of orders between the person before me and me. I sincerely doubt the intention of this barista, and I hope the manager of this Starbucks should take care of this case seriously.

Ricardo Guzman

DO NOT WASTE YOUR TIME!!!! Takes the baristas 30min for 2 Drinks You will most likely request a refund. This Starbucks needs major help with more baristas or even multiple managers for it to run smooth. I will never order from this Starbucks again!!!!

Jessica Cruz

The WORST Starbucks to shop at ! Literally on drive through they take more than 20 minutes to give u ur order .. come to The window & there bearly making it TAKING THEM 10 more minutes!

Cindy Towne

The drive thru is always slow. They need to have more help in the evening hours and better service. It should take a long time to get a simple drink.

HASEENA SHAIK

Worst starbucks drink I ever had. I used to love starbucks frappes a lot. But they ruined all the 4 drinks we ordered. Even though we mentioned these drinks are not same like how they should be, they denied it. One should follow the exact starbucks recipes in the outlet while preparing .

Belen Mejia

My friend and I pulled up to the drive thru to order a Carmel coffee and water, only 3 cars in front of us and the line did not move for 15 min. We got out of the drive thru and ordered inside which took another 40 min to then receive the wrong coffee order and no water. Please hire more staff!!!

daisy

couldn’t give me a refund. stuck in drive thru for 20 minutes and didn’t move at all had to ask the person behind me to back up so i could get out as i had a mobile order. went inside and they had no one at the register and one girl doing drive thru and making drinks. waited damn near 35 minutes and just left w out my drink or a refund.

Senthil

It’s been 45mins as of this writing since I got in the drive through for a damn coffee. Brutally stuck right now. I see a lot of reviews complaining about waiting in drive through-Not sure how such a store with less to no labor is still in business and curious how starbucks is encouraging such stores :(