Panda Express

shirley davis

Every month or so we order food from the 41st and soquel location. It's usually 50/50 shot on whether the food is good or under/over cooked. Service has always been debatable, depending on how busy they are. Today, there was only 2 people in line. My husband ordered and paid for our food online. When we arrived, they were still working on it. Normally, we check the order, but I was in a hurry to get my husband home, (He had just gotten out of the hospital). When we got home an hour later, we found part of the order missing. Instead of the 12 spring rolls we ordered, we only received 2. I called the location twice before someone finally picked up. I explained what had happened, and they told me to hang on, that they would get someone to help me. They sat the receiver down and I've been sitting here for 45 minutes listening to pans clanging and banging, people talking and no one coming to the phone. Seems like the service had gotten worse over the last few months.

Armando Servin Franco

While I was eating the green bean chicken I noticed a literal maggot in my food. I was disgusted and my stomach started hurting afterwards. I don't know how food is handled here but this should not happen.

K D

Definitely not worth going to! They’re so half ass with the way they serve and cook their food because this location is the only one that serves this area. Best to drive more to the Santa Cruz location or if you’re willing, head to San Jose.

David Montoya

This is ridiculous, been coming here for years, and I won’t be returning. A rude woman “REMY” decided to give me three walnut shrimp for my entree. Very disappointed, she deserves to get fired! Guess I’ll have to eat greens and chow mein for dinner. ;(

Ashley Hope

Ordered take out and this is all the beef I got in my beef and broccoli. I guess the employees are paying for the food at this location??

Meadhbh Hamrick

After paying for an iced tea, their response was "oh, out iced tea machine isn't working," and then refused to refund the drink and only wanted to complain that I was complaining I had just bought a drink and didn't get it delivered. absolute worst service ever. Never returning to this store. Never returning to a panda express.

Daniel Long

CHECK YOUR TAKE-OUT ORDER. For the second, and last, time my take out order was missing an entree from a plate. And it wasn't even busy! It is so frustrating to come home and to find items missing. In essence, it is fraud and theft. Pisses me off to no end.

Jack w

1 star (only because Google won’t let me give 0) I picked up my order on 7/30 at 8:03 PM, and this was hands down the worst Panda Express experience I’ve ever had. Everything tasted like it was cooked in old, nasty fryer oil that hasn’t been changed in days. • Orange chicken: soggy, greasy, and tasted like burnt fire oil. • Fried rice: bitter and burnt, like it was scraped off the bottom of the pan. • Honey sesame chicken: tasted rotten. Not “a little off”—rotten. What’s wild is that people are willing to stand in line until the entire restaurant is packed, nearly spilling out the door and into the parking lot, just to get served this trash. You’re waiting 20+ minutes for food that’s not even worth feeding to your dog. What pisses me off even more is I almost worked for Panda, so I know what their standards are supposed to be. Everything should be hot, rotated regularly, and fresh off the wok. What I got tasted like it had been sitting out since lunch. You could get fresher, hotter food at McDonald’s—and for half the price. I’m seriously tempted to go back with the receipt from my phone and the printed one from the bag and ask for a full cash refund—because this was beyond disappointing. It was borderline disrespectful to serve this to customers. Fix this location or shut it down. It’s a disgrace to the Panda Express name.

rusel

HORRIBLE ! ! ! the food is usually bad anyway at panda express on 41st and Soquel BUT tonite is the WORST ! ! ! 1/2 hr wait for fried fried rice and teriyaki chicken? that's the only thing the rude kids here can't really mess completely up? when I told them the chow mein was HORRIBLE they just laughed in my face? this is an affluent neighborhood and panda express should be ashamed of themselves? and the place is empty? u should be ashamed of urselves this is a waste of $11

Joaquin Saldana

I wrote a survey and have yet to receive an response or apology from anyone. So I have to write about it here. I have been coming to this Panda Location before and never had any issues. Except this last time, I went to order a plate of food. While waiting to be attended by the employee, he was cleaning the area around the bowls where the food sits to be ladled onto the plate. However what he does with the towel he used to wipe the counter disgusted me. The employee then went and flicked the little bits of food and rice and whatever else was collected right back into the fried rice serving bowl. I was shocked to see this is how they serve their customers. Hopefully someone in Management sees this and will do something about that employee and train them correctly. Before someone gets sick.