Dunkin'

Aimee Glass

Absolutely the best donuts ever my favorite is the Bavarian crepe donut and when I came in this I saw they have chocolate creamer and vanilla creme donuts as well as jelly filled donut holes. The donuts are so soft it’s like a piece of heaven in your mouth and I have come to this location at different times of the day the afternoon and very early mornings and no matter the time of day you will absolutely not find a softer fresher donut anywhere else and then I come in today and see the other creme filled donuts as well! I can’t wait to get home and try these donuts absolutely not gonna find a fresher softer donut anywhere else they should get 10 stars not 5. You gotta try their donuts absolutely amazing!!

Christiane Highfill

01/05/2023 - I was in the area so I had to stop to find out what the big deal was. First time ever visiting a Dunkin' Donuts. I ordered via the in-store kiosks. I got their signature latte (cocoa mocha flavor), a 5 piece assortment of their munchkins, and a dozen assorted to bring home. The latte was a bit too sweet for my taste. The munchkin flavors were jelly- filled, powdered sugar, glazed, chocolate, and blueberry. These were nice bites that satisfied my donut craving. I have simple tastes, so my favorite was the glazed, closely followed by the blueberry. Out of the assorted, I really like the sour cream donut and the French cruller. My server was friendly and helpful. I mentioned that it was my first time visiting, so she was very free in giving suggestions for what to try. I also noticed that the restaurant offers more than just coffee, tea, and donuts, as the menu offered a grilled cheese sandwich, various breakfast sandwiches, hash browns, wraps, snack bacon, a variety of muffins, and fritters. There's a lot on the menu. This restaurant is not located in my city, so I'm not sure if I'd seek it out. Thanks for a good initial visit!

Nirmala Pajaniradja

We visited this store to order 2 dozen of donuts 🥯for kids birthday. Simon did an amazing job! He was patient n careful in rendering out service. He deserves a pat on the back for his effortless service! The atmosphere could have been better as they encourage drive through service although we preferred to walk in.

Staff friendly. Alerted them to a purse left at table, they quickly secured the lost purse. I was asked about "room for cream?" Nice attentive staff. Coffee is excellent. I recommend

The best Dunkin ever ! Everytime I have tried a new location I'm disappointed. But when I come here my drinks are always perfect and the service is so great they are amazing in here even tho it's always so busy bc they are the best ! My favorite errand to run after I drop my daughter off at school

They don't have the trending banana doughnuts. Wnter Sadness. At least they do have both wicked drinks. I enjoyed Glenda's. It's sweet and sour.

Beautiful Mandir! Very serene and divine. It's not a restaurant but prasadam is for everyone.

I Love Dunkin Donuts!!! The people there are Very Nice, Very Helpful, Very Knowledgeable and Very Pleasant. I Always enjoy going there to buy their fantastic donuts!!! I Only eat Dunkin Donuts!!! The coffees and sandwiches are Fabulous and their New Apple Desert is Fabulous!!! Yum yum!!!

Ciera is a great customer facing employee for this location. Always great customer service here.

Byron Harano

Staff friendly. Alerted them to a purse left at table, they quickly secured the lost purse. I was asked about "room for cream?" Nice attentive staff. Coffee is excellent. I recommend

Matthew Warmuth

Ciera is a great customer facing employee for this location. Always great customer service here.

Alpana Nr Sharma

Beautiful Mandir! Very serene and divine. It's not a restaurant but prasadam is for everyone.

victor martinez

They don't have the trending banana doughnuts. Wnter Sadness. At least they do have both wicked drinks. I enjoyed Glenda's. It's sweet and sour.

Patricia Shenk

I Love Dunkin Donuts!!! The people there are Very Nice, Very Helpful, Very Knowledgeable and Very Pleasant. I Always enjoy going there to buy their fantastic donuts!!! I Only eat Dunkin Donuts!!! The coffees and sandwiches are Fabulous and their New Apple Desert is Fabulous!!! Yum yum!!!

I have been coming here 1-2 times a week for about 3 months. There’s a 50% chance the workers will mess up your order lol which I don’t really care because they fix the issue every time and don’t charge…. But the mess ups are definitely a little excessive… I usually see younger kids there when it happens. And also when this one kid messed up my order he got dirty looks from his co workers which is LAME and immature… I’ve been there so many times and it’s always a different person messing up. People need to look in the mirror sometimes. Orders will always be messed up if there’s no support from the people working around you. Need better management.

It’s all good here. Fast service and good ice coffee here.

I would normally give Dunkin' 5 stars as the food and drinks are great. This morning it took me 20 minutes to get my food and coffee. I had time if not I would have gone next door to McDonald's. It appears 1 or 2 people are working at this time slot. If I were management, I would have at least 4 people working in the mornings. Yes you are going to spend another $20-30 per hour but you will makes $100's more. I am sure you are losing a lot of business because of the long wait. Hope you read this post and take steps to be more efficient.

The place is small and it has drive thru. They have a kiosk but not all kind of donut in the shelves are there. The worker then give us which one we want since the price are the same The donuts are okay. The drinks are quite good.

I couldn’t wait for the Holidays..they have my FAVORITE BACK..Cookie Butter Cold Brew. The foam is delightful and the cookie pieces make this coffee stand out above other simple cold brews. It’s a nice pop of flavor. Try it, but get their early before they run out of the cookie topping so your not disappointed.

Dunkin Donuts has a variety of fresh and tasty donuts. It's great to watch the donuts being made and glazed. You can also get coffee, milk & juice to drink. The negatives are the donuts are pricey and the waste is extensive. Donuts that are missed on the conveyor line are thrown in the garbage, ugh! These are the best donuts ever!!!

The donuts are good the services quick friendly atmosphere is enjoyable and clean I only negative is that if you're not a morning person getting a good donut seems to be challenging cuz you're limited to what's left over.

Jovan Kun

The place is small and it has drive thru. They have a kiosk but not all kind of donut in the shelves are there. The worker then give us which one we want since the price are the same The donuts are okay. The drinks are quite good.

Melissa Ortiz Jimenez REALTOR

I couldn’t wait for the Holidays..they have my FAVORITE BACK..Cookie Butter Cold Brew. The foam is delightful and the cookie pieces make this coffee stand out above other simple cold brews. It’s a nice pop of flavor. Try it, but get their early before they run out of the cookie topping so your not disappointed.

Carolyn Parms

Dunkin Donuts has a variety of fresh and tasty donuts. It's great to watch the donuts being made and glazed. You can also get coffee, milk & juice to drink. The negatives are the donuts are pricey and the waste is extensive. Donuts that are missed on the conveyor line are thrown in the garbage, ugh! These are the best donuts ever!!!

Sandy Lee (Slee Designs)

The donuts are good the services quick friendly atmosphere is enjoyable and clean I only negative is that if you're not a morning person getting a good donut seems to be challenging cuz you're limited to what's left over.

This is my personal feeling, but the prices are too high. I love donuts and purchase donuts from many stores. Most shops have a large assortment but Dunkin doesn't. Most shops have decent size donuts but Dunkin has small donuts. I don't feel the value when I spend my hard earned money at Dunkin.

Prentiss Jefferson

This is my personal feeling, but the prices are too high. I love donuts and purchase donuts from many stores. Most shops have a large assortment but Dunkin doesn't. Most shops have decent size donuts but Dunkin has small donuts. I don't feel the value when I spend my hard earned money at Dunkin.

Depending on who is working when you go, you might get great drinks/food, great service or terrible drinks/food, terrible service. The hashbrowns are really good, though 👌

Dunkin' donuts is dunkin' donuts so I don't have any complaints or ravs about food or service. I was disappointed by the bathroom situation It's a real turn off to see a pool of urine pee on floor where my feet are going to be as I sit down to use the bathroom. I don't understand how or why people have such a hard time pissing INTO the giant bowl. Whether sitting or standing it really shouldn't be that difficult. How it ends up all over the toilet seat and floor is a mystery. The gentle word of advice for my fellow humans who have to pull it out in order to use the bathroom If you cannot get it in the hole then just sit down it's okay it doesn't make you any less of a man and it's much better than having you stand there and pissing all over the seat in floor. And if you do piss on the seat or on the floor please wipe it up it's so disgusting. And when I think about the employees who come into use the bathroom and wash their hands standing in that pool of piss and then walking all over the kitchen that I just purchased donuts from it's really disgusting and makes me not want to return. And for women who also have for some God forsake reason not been able to pee in the actual toilet but also end up pissing on the seat please clean up after yourselves It's so gross when you leave it there. And for the staff who work at these places you know periodically more than just once a day please go into the bathroom make sure there's toilet paper toilet seat covers that the sink is not totally disgusting like this one kind of was and make sure that there's not piss on the floor and all over the seat. It also looks like somebody had a major poo explosion inside the bowl and it didn't quite get flushed down well enough and was kind of sticking to the inside of the bowl which is also really disgusting.

The donuts are usually yummy and good! However I don’t think the service is the best. I think that some employees should be retrained for better customer service. I used to work in the food services before, so I can totally understand that when you’re overwhelmed and exhausted it can be difficult, but I think that with a little improvement on customer service and hospitality the environment would be much more welcoming :)

Giving it a three star because I love the manager and I am an every day customer... BUT, The morning crew is entirely too slow. It seems like whenever the manager isn't working the drive through it inches. Every time there's only been like two people in front of me and it's been like a 15+ minute wait and I use the mobile app... Although I use the mobile app and come within 10 minutes of ordering my order is NEVER ready. It just seems like the morning crew does not know how to multi task... Even when there's more than one.

The food is actually pretty tasty and you can’t beat the prices compared to other chains for breakfast.

Aj Lopes

The food is actually pretty tasty and you can’t beat the prices compared to other chains for breakfast.

siotorres209

Depending on who is working when you go, you might get great drinks/food, great service or terrible drinks/food, terrible service. The hashbrowns are really good, though 👌

This is a run down place . Broken chairs, cracked tables , just plain bad. Poor variety of donuts. Coffee tasted so bad. My kiddo ordered the cake batter latte and it came without sprinkles. I would avoid this place and go to the donut place across the street which is way better.

Usually this my go to for fast donuts and sandwiches and even coffee to start my day. Employees are fast and friendly. Today, i guess the owner of this Tracy location decided he will bring his family (two young daughters and wife/mom) and start helping out. Unfortunately for me, he was my cashier and for some reason he was very slow at using the register than his employees that i normally order with. I had to wait for him to take his personal family orders and then mine. For mine, he was lost to where the plain bagel sandwich option was on the computer. Had to wait for one of his employee to come help out. Then he didn't add my free promo drink which i reminded him prior. So my usual 6mins became almost 15mins end to end to get what i needed. I was really unhappy with this experience today. If the owner not ready to take on the register, he should have helped out somewhere else. Was late dropping off my kids at camp. So annoying.

Lead/manager/supervisor (i assume this because she was the only one in a blue top) was in the middle of fulfilling the order for the person before me, when she paused what she was doing to inform the attendant (black top, same as everyone else in the store), who left me standing at the cash register to fulfill an online order, that she should never leave a customer standing at the til to fulfill an online order. There were 5 customers waiting to place orders. Black top ignores her and keeps doing what she was doing. After completing the order she was already working on, manager comes to me and takes my order. The customers, we all witnessed this obvious disregard of a direct order (which I thought was actually respectful and meant to teach/train the black top), and the tense environment it created. Funny enough, the owner(s) were there and seemed completely oblivious to the fact that there was a line building up and no one tending to it. My advice to Ms. Blue top, assert yourself sis. If it means stopping everything to have a quick chat with Ms. Black top in the back, do that. Leadership skills are acquired and developed. Otherwise, you won't gain the skill set you'll need to move on to bigger and better leadership roles. Other than that, their cup of ice and sour cream donut (took 10 mins to get this order) were hittin', as usual. 😋

I'm giving this 2 stars instead of 1 because the customer service was nice. But the donuts and drinks they make are horrible. I love donuts but I don't know what's up with these ones. My glazed donut literally tasted like it had been out for days. I threw it away after taking just a couple bites. If you want a good donut, just go across the parking lot to the small donut shop because they make amazing donuts and AMAZING smoothies.

I placed a mobile order for two drinks and one of them was not even full. I also wanted to add a dozen donuts and the guy said “no donuts today” like really?? A donut place and no donuts??? Very disappointed

They didn't have two of the donuts I requested. So I ordered two different kinds and they were delicious. Service was extremely slow when I placed my order in the drive thru. When I pulled up to the window they didn't even have the order. The cashier told me she didn't even put the order in because she forgot and apologized. I'll have to think twice about going back to this Dunkin donuts.

I love Dunkin’ Donuts but the one in Tracy is always out of the original donuts. I have gone in different hours of the day and they don’t have them I asked if there making more and tells me ohh yeah they will be ready in 45 minutes, they don’t answering the phone and you have to ask them if there making more donuts instead of telling you we are in the process of making more, it’s like they don’t want to sell them. I won’t be coming any more I come all the way from Stockton for this, it ain’t worth it anymore. Bad reviews not good employees!!

The owner needs to hire more people and be more organized with his shifts. I’m sure he is being stingy or doesn’t want to waste money. I have gone to this store several times and see people driving off because the service is either bad or slow. I walked in today at 1:30 and there was a girl alone and the drive through line was wrapped around the building. She was frustrated and was doing everything her self.

I've been there 3 times, and every time, there are no to limited donuts, and the ones they have are stale. Why not close at 12 if you don't have donuts to serve or give a heads up and tell the customer donuts are old, buyer beware. I wish tracy had a Krispy kreme.. or another choice for donuts.

My first time coming here i got there when they opened at 6am. The worker peeked her head out at 6:05 noticing i was in the drive thru. I got tired of waiting, so I moved up to the window where I could see her in there on her phone walking around in circles while a line started to back up at the drive-through. At 6:25 i got tired of waiting and left. Don’t say that your store is open if they aren't serving. 10/27

HORRIBLE customer service ! I know it’s mainly order on the app or on kiosk, but I wanted a chocolate glazed dounut that was not showing up on the kiosk to order, but they had plenty of in the racks. I asked the cashier (I regret not getting her name!) if she could ring me up for a chocolate glazed doughnut, and right in front of my face, rolled her eyes and walked away. I still gave her the benefit of the doubt and thought she was probably busy and will come back, but she did not. After standing there for 5 minutes I went across the street to donuts and yogurt (better donuts and friendly staff) NEVER going back to Dunkin, on top of that, really dirty.

I came here a couple weeks ago and the owner/manager was yelling at the poor girl working the counter in front of customers. The young lady was very sweet but I can tell management or ownership doesnt treat their employees nicely.

Pathetic , Terrible and Horrible ! Please check your order before you leave the place . They cheat the customers by taking money for the order but dont give the Customers all the items placed in the order. Arrogant , worst and lack of Courtesy to apologize and admit their fault .

Worst service ever. They have a walk in, however they put a sign to order from the POS ordering system for customers. It’s very confusing to use and employees will not help. Never coming back here to another Dunkin’s again. Great first experience in your fine establishment. Run by a bunch of 12 year olds by the looks of it

So I get my hot coffee twice a day extra hot. Rude drive thru young lady with glasses said “oh we can’t do that” and closes window on me. How rude was that? And also tells another young lady to bring my hot kinda and cold coffee. Doesn’t make sense other employees do it for me but just her with rude and attitude did that . No way to treat a paying customer like that especially other employees take care me when I ask for extra hot. Owner please contact me asap I filed a complaint with corp also

Many times they don't have donuts ready in the mornings. Their lines are slower than any other dunkin I have been to before. Their sandwiches are thrown together and look like garbage on the customer side like burnt bread and cold eggs. Mobile orders are canceled and not made in less than 20 minutes on average. Staff seem confused about their positions and what they are supposed to be doing. Lucky for this dunkin, they have no other competition within commuting distance.

Found two hairs at the bottom of my drink. I called to let them know and to ask for some kind of compensation. I was told that the general manager would be reaching out to me about 2 weeks ago. This Dunkin doesn’t care about cleanliness or honoring their word

Disappointed. When they first open this location, we got all excited and drove all the way from Pleasanton just to gets donuts here. The donut was good, so does the coffee. But recently my experience wasn't that good. It seems like the workers hates there job. Very little limited selection of donuts and the rack doesn't seems full. But the total bummer for me was the coffee. I really remember how i use to like their coffee and I'm a black coffee drinker. Not to long ago when we were there, the coffee taste like acidic or something. It just not good. It seems like its a cheap coffee. No bueno!

Used to come here all the time for the beyond sausage breakfast and the match iced latte but lately it just plain sucks now. They skimp u on the drink and they changed the bread and sausage because it was totally different the multiple times I've gotten it before plus the beyond sausage was bigger before. Don't plan on going there for a good while no more

Omar Arriola

Used to come here all the time for the beyond sausage breakfast and the match iced latte but lately it just plain sucks now. They skimp u on the drink and they changed the bread and sausage because it was totally different the multiple times I've gotten it before plus the beyond sausage was bigger before. Don't plan on going there for a good while no more

I always go to this place but lately this South Indian dude I had him for the drive thru and he was just super rude and had attitude, I kinda brushed it off didn’t care but then again one morning im grabbing my coffee before work and it’s him again and he’s a manager there his name is ANGIE and for you to be a manager and have that attitude is not it and he didn’t even get my coffee right, I don’t even wanna go there no more because of him but the other Indian guy with turban is so nice and sweet tho I always tip him!!

This shop needs to hire people who actually want to work and help their customers. I came here got my coffee and waiting 20 more minutes to get my bagel after a lady said that it was gonna come right after I got the coffee. These people suck. Hire better workers who care. You have to ask the workers to remind them of your order in order for them to work on it.

Terrible work ethic and customer service are abismal. Went there today, Fri 01/03/25, about 12pm, understandably it is noon, but it was not busy, yes, steady, not busy. The 2 associates at the front were joking around, bagging drive-thru together, completely ignoring counter patrons. The woman with the red shirt and gem piercing on her left cheekbone was rude and laughed as she would pass and ignore counter, though she did mumble at one point "someone will be there in a moment." Finally 15 min later, a young man with wavy hair, no hair tie or hairnet, said he'd "be right with you" and got to us in a total 23 min later. I only waited because my daughter had already placed a separate order at their kiosk. Terrible way to treat your patrons. This was the 1st and definitely the last time patroning this establishment. Even after the wait, my daughters kiosk order came out after my and 2 other orders when she had been waiting before all of us. We had to ask about her order, and the kid said, "Oh, ok. I'll see". If the maple bacon sandwiches would not have been cold, I'm sure they would have been decent sandwich. Too bad this is a crappy place with terrible service. To top off the day, I wasn't given a receipt for a $30 order.

vishwas aulakh

I always go to this place but lately this South Indian dude I had him for the drive thru and he was just super rude and had attitude, I kinda brushed it off didn’t care but then again one morning im grabbing my coffee before work and it’s him again and he’s a manager there his name is ANGIE and for you to be a manager and have that attitude is not it and he didn’t even get my coffee right, I don’t even wanna go there no more because of him but the other Indian guy with turban is so nice and sweet tho I always tip him!!

Harish Balakrishnan

Pathetic , Terrible and Horrible ! Please check your order before you leave the place . They cheat the customers by taking money for the order but dont give the Customers all the items placed in the order. Arrogant , worst and lack of Courtesy to apologize and admit their fault .

Desiree Tacalan

This shop needs to hire people who actually want to work and help their customers. I came here got my coffee and waiting 20 more minutes to get my bagel after a lady said that it was gonna come right after I got the coffee. These people suck. Hire better workers who care. You have to ask the workers to remind them of your order in order for them to work on it.