Vinh Le

I don’t usually take the time to leave reviews, but my experience at the Chipotle on 103 N Central Expressway was frustrating enough that I feel people should know. From the moment I walked in, the staff didn’t seem to care about being there. There was no sense of urgency, no professionalism, and no attention to detail. When I got home, I realized my order was wrong, which was irritating but not surprising considering how little effort was shown. I had to drive all the way back to get it corrected. What made things worse is that this isn’t just a one-time mistake—this location has a habit of forgetting items. And when I pointed it out, there was no apology, no attempt to fix things properly, and no concern for the customer at all. To me, that shows a complete lack of customer service and accountability. Mistakes happen, but when employees act like they don’t care, it makes the whole experience even worse. If you decide to go to this Chipotle, don’t expect good service, don’t expect attention to detail, and definitely don’t expect them to make things right if they mess up.

Prashanth

Took a burrito bowl. It’s filled with rice ONLY and there’s hardly anything else in the bowl, I could barely see chicken(obviously was not expecting ridiculous amount but had to look for it). chipotle used to be my go-to restaurant but not anymore. Employee was rude and not paying attention

This is OUTRAGEOUS. First of all, they ran out of all chicken so people had to wait 10 minutes in line and i did not have that kind of time so i decided to just get steak. I spend $10.70 on my bowl and got 1/3 OF A REGULAR PORTION. I usually go here because it is close to my gym and like to get a good post workout meal. My past encounters have been decent and usually I am satisfied with the portions since I know the employees are not allowed to give too much. This time I can not let it go. I definitely recommend going to the one on Stacey Road in Allen. I even politely ask for a little more, which I do not usually do because I do not want them to feel bad about the portions or they might get in trouble, but I did this time, AND THE SERVER PUT 3 MORE PIECES ON IT. THATS IT.

One staff member was friendly out of four. It’s okay because they were busy. When requesting to take lettuce off the bowl the employee got an attitude. Unfortunately I’m eating it, I will choose what I eat, especially I am paying for it... food was fair and seating was hard and uncomfortable. Not a good place to have a casual dinner. Cleanliness not their top priority easy to see. Better off going local authentic Tex-Mex taqueria.

Nova Kiana Grant

I’ve literally been coming here for over a year because I live close. The lady that works there SLIJEVI is always rude and always has an attitude. Every time. She made my food wrong and then threw it away and started helping the next person like I wasn’t still just standing there. Then started laughing. Horrible customer service. And she also rolls her neck when she talks to you. I will not be coming back to this location and will be sure to tell friends/family not to come to this location as well.

Sosa P

Picked up a mobile order. Got home and all 3 orders were wrong. Tried calling location and automated message referenced going to emailed receipt and clicking a link. I just wanted our food right so tried all options to get to a live person but said all members were busy or something like that. Drove back to get at least get one order fixed as it had cheese which it wasn’t ordered with as my child is lactose intolerant. There was almost an hour left before closing and I could tell they were prepping to shut it down and not busy. When remaking found out they were out of corn salsa and fresh tomato salsa which explained why our other 2 orders were missing ingredients. They were also out of vinaigrette when I originally picked up order and asked for at hour and half before closing. Here’s why I’m really irritated……all our orders were missing ingredients because you were out and no one said anything to me when I picked up the order! Worse than making a mistake when you consciously deliver a product that was paid for but knew it wasn’t right. And what a huge inconvenience.

S Whittington

Ordered online, when my husband went to pick up the order the worker had a bad attitude. Then when we got home we found out not only did they severely skimp us on meat but also messed up our orders. It is way too expensive to suck this bad. Fix your service and your quality!

Advaith gollapudi

Came in at 9:20 PM on December 15 and didn’t get my food until 9:42 PM—20+ minutes with no line and about four employees on shift. Only one worker was actually doing the job (credit to him). The other three were off to the side chatting with friends who came in instead of helping. It was easily the most unprofessional service I’ve seen, and the one person working was left to struggle alone. Never again.

Carson Lewis

I’ve been coming here for over 10 years, but after this experience, I won’t be back. I came in with my daughter and girlfriend for lunch. After ordering two of three entrees, the woman at the counter started making someone else’s order, and the makeline repeatedly ignored us when we said we were still ordering. By the time they finished five other entrees while we waited at checkout, our food was cold and dry. I then asked the cashier about a promotion for a free entree, which was the only reason we came. While I was waiting for an answer, he walked away to talk to his friend in the dining area, then returned and charged me full price. Managing an energetic 3-year-old during an unreasonably long wait made the experience even more stressful.

Bella Annalisse

If I could give it zero stars I would. The staff is always rude, always looking irritated, no greetings. I’ve had multiple issues with the staff being rude and looking like they hate their lives. 1985 Central Expy N is the one I’ve always had an issue with. I started going to 103 central Expy N frontage rd, and I have no issue with the staff, and the food when I go there. We ordered chips with our takeout and they were stale, so we told the staff and they rolled their eyes and handed us a more fresh bad as if it was such an issue. If the staff would smile and greet people more kindly then I would have no issue going there. Since the staff is always rude I have stopped going to the 1985 Central Expy N location!

Yetunde King

the steak was cold & hard...the black beans was salty which i noticed after stirring the meal together....this is my 1st time at this outlet...& I'm not impressed...other outlets always have their meal hot..btw..my drive to work was just 4 mins away..

Amaya Lee

Do not go to this chipotle! Waited for 20 minutes for my online order and came back home to this. The workers were making everyone else’s food but mine and gave them pretty good portions so this seemed like it was on purpose.