Pizza Hut Express

C Christine

I'm a little confused about the financial workings of this store. I placed a delivery order, paid with debit card, was charged 2 separate amounts, reimbursed for one b4 I mentioned it. Manager said a lot of people ask about that. Are they living on interest from extra debits or something? J/S My delivery driver was polite and received a generous tip. A few days later I ordered again, which is when I brought up the previous issue. The manager on duty treated me with underhanded indignation, like I was beneath him for some reason, therefore the driver gets 5*s and the manager gets 1*, hence 3*s. Food was good, though.

They should be ashamed of themselves. I’m almost forty years old and have probably ordered pizza thousands of times in my life. This goes down as the most humiliating order I have ever received. The personal pan pizza and breadsticks were burnt with stale and hard cheese but the “breadsticks” were not even breadsticks. There are supposed to be ten of them and all I got were two huge squares of hard, burned cheese. Adding insult to injury is I was traveling, getting to a hotel late and hungry and because of this order I remained hungry. I wish so badly I had just ordered dominos or papa johns instead. I called Pizza Hut after this delivery to explain just how bad it was and they did nothing. I don’t know why the receipt has a spot for someone to “check” it if no one is going to. Please teach your employees that these meals that people order are people’s dinners meaning the people have to eat them. If they are too disgusting to be eaten, the people don’t eat dinner and will probably never order from your store again. I will definitely accelerate this to corporate because there is definitely a margin of something being not ideal but passable and this I would not even feed to a dog. Please re-train your employees and do right by your “customers”.

Pizza tasted old, the cinnamon sticks came with red sauce. The cinnamon was breaking apart I mean do I have to explain just take a look at the picture! When I called they lied and said they would send someone to send icing (obviously a lie) When we seen how the bread sticks looked and realized the pizza tasted old we called again. The man hung up. So I called (on a different phone) and once he heard my voice he hung up the phone. We went in person and everyone plays stupid I couldn’t help but notice the cook didn’t have a hairnet on. (ALSO THERE WAS HAIR ON THE PIZZA) The woman was talking loudly in the back about us, the manager said “There’s nothing we can do come back in the morning.” THIS PLACE NEEDS TO BE SHUT DOWN!!

If you want sauce on your pizza go somewhere else. I like to taste the sauce on pizza but this location is very stingy on it so I always order the pizza with extra sauce. Even then it looks like they only give you a teaspoon of sauce. There is not enough to taste. Their pizza is just crust with toppings. This is every time not just an occasional mistake.

As a working professional who actively serves and engages with the local community, I understand the value of good service and believe in giving credit where it’s due. Unfortunately, my recent experience ordering from this Pizza Hut location (with delivery via DoorDash) was nothing short of appalling — easily the worst service encounter I’ve ever had from any food establishment. To start, the DoorDash driver was over 40 minutes late, which I initially tried to be patient about. However, it quickly became clear the delay was only part of a much larger problem. The driver was completely unprofessional — swearing on the phone while arguing with a friend who was also in the car, and speaking to me in a highly disrespectful tone. Despite providing detailed delivery instructions on my order, it took an additional 30 minutes of back-and-forth communication to get the driver to the correct location. By the time the food arrived, it was no longer hot or fresh — completely unacceptable for a delivery order that was already late. But what followed was even more frustrating. Wanting to report the issue and give Pizza Hut the opportunity to address it, I called the store directly. Unfortunately, the staff I spoke with — including both a manager in training (female) and the on-duty manager (male) — were dismissive and equally unprofessional. The manager in training hung up on me mid-conversation, and when I called back, the on-duty manager offered no resolution, instead telling me I’d have to call again in the morning to speak to the general manager. This level of disregard for customer service — from both the delivery and store sides — is inexcusable. As someone who supports local businesses and understands the importance of treating every customer with respect, this experience was a complete failure from start to finish. Final thoughts: - The delivery was late, unprofessional, and unsafe. - The food was cold and poor in quality upon arrival. - The store’s management failed to show any accountability or offer a resolution, with multiple instances of rude behavior and negligence. 10/10 would not recommend this location to anyone. I will not be returning and will be sharing this experience within my professional network and community channels. If Pizza Hut as a brand cares at all about its customer base, this location and its handling of complaints needs serious attention and retraining.

ORDER ELSEWHERE! From the other reviews, it looks like you shouldn’t order from this Pizza Hut anymore, and we are another account of poor customer service. We ordered and paid extra for a Pan Pizza, and received regular crust. OK, no big deal right? So I called to see if they would fix it. The only option I was given was to drive to the store to swap it out for a new pizza. Sort of defeats the purpose of delivery. So they (the manager) told us there was nothing else they can do. I was understanding, but an unhappy customer. If it were good customer service, they would have at least refunded a portion of the extra money we paid for the pizza, but that wasn’t offered. Be warned that this Pizza Hut location is really not doing much right nowadays (which is sad bc we used to like Pizza Hut), so order from another location or opt for another pizza shop until this location does better with their customer service.

Pizza was fine, the breadsticks were good. Now here is the issue, I paid for the the pizza via gift card online. Picked it up and went back to my car and the cashier came out saying I didn't pay. So I went in with the pizza she grabbed it from me without even asking and put it in the warmer. Well then the manager called someone but wouldn't talked to me about. By the time everything got situated the pizza which was in the warmer really wasn't hot anymore. Didn't even get a sorry or it explained and the girl who did this went into the back. Not hard to say sorry for the situation.

I literally just bought this and I have a hair in it.. I bought it at 10:16 pm October 7th and it got here around 10:40ish.. that’s all fine and well. Until I started eating it. I got to my second slice and had a long hair in it. I’m African American with short Afro hair..and this is a medium strand of wavy hair. I put a picture of my hair as comparison. I tried calling and couldn’t get through to anyone (11:15pm). It’s currently October 26th 2021.. I was offered a $10 credit and decided to use it. I got two 2 liter drinks and a pizza. At 4:58 pm me and my fiancé paid for the items. It didn’t arrive till 6:10pm. The driver only brought the pizza and said he’d bring the drinks later. We thought “oh that’s fine go ahead.” I called back at 6:50pm and the person that answered the phone said that the next person out for deliveries will deliver it. It’s 7:35pm and we still haven’t gotten a call back or our drinks. The pizza was really good and still warm when we got it.. but alas no drinks.. 8:05pm. Drinks are here. If you order from here. Only do pick up.

We ordered 4 pizzas and one side of fries for my picky eater. There was hardly any fries in the box!! For the price you pay. This is just plain wrong! If you want delivery, you have to order thru Uber Eats. Everything is priced higher and there is no accountability for the product. They told us to contact UberEats and UE told us theres nothing we can do. Pic of the fries we paid $6 for!

Nya Okafor

Pizza tasted old, the cinnamon sticks came with red sauce. The cinnamon was breaking apart I mean do I have to explain just take a look at the picture! When I called they lied and said they would send someone to send icing (obviously a lie) When we seen how the bread sticks looked and realized the pizza tasted old we called again. The man hung up. So I called (on a different phone) and once he heard my voice he hung up the phone. We went in person and everyone plays stupid I couldn’t help but notice the cook didn’t have a hairnet on. (ALSO THERE WAS HAIR ON THE PIZZA) The woman was talking loudly in the back about us, the manager said “There’s nothing we can do come back in the morning.” THIS PLACE NEEDS TO BE SHUT DOWN!!

Alexxis Harris

As a working professional who actively serves and engages with the local community, I understand the value of good service and believe in giving credit where it’s due. Unfortunately, my recent experience ordering from this Pizza Hut location (with delivery via DoorDash) was nothing short of appalling — easily the worst service encounter I’ve ever had from any food establishment. To start, the DoorDash driver was over 40 minutes late, which I initially tried to be patient about. However, it quickly became clear the delay was only part of a much larger problem. The driver was completely unprofessional — swearing on the phone while arguing with a friend who was also in the car, and speaking to me in a highly disrespectful tone. Despite providing detailed delivery instructions on my order, it took an additional 30 minutes of back-and-forth communication to get the driver to the correct location. By the time the food arrived, it was no longer hot or fresh — completely unacceptable for a delivery order that was already late. But what followed was even more frustrating. Wanting to report the issue and give Pizza Hut the opportunity to address it, I called the store directly. Unfortunately, the staff I spoke with — including both a manager in training (female) and the on-duty manager (male) — were dismissive and equally unprofessional. The manager in training hung up on me mid-conversation, and when I called back, the on-duty manager offered no resolution, instead telling me I’d have to call again in the morning to speak to the general manager. This level of disregard for customer service — from both the delivery and store sides — is inexcusable. As someone who supports local businesses and understands the importance of treating every customer with respect, this experience was a complete failure from start to finish. Final thoughts: - The delivery was late, unprofessional, and unsafe. - The food was cold and poor in quality upon arrival. - The store’s management failed to show any accountability or offer a resolution, with multiple instances of rude behavior and negligence. 10/10 would not recommend this location to anyone. I will not be returning and will be sharing this experience within my professional network and community channels. If Pizza Hut as a brand cares at all about its customer base, this location and its handling of complaints needs serious attention and retraining.

Katie B

They should be ashamed of themselves. I’m almost forty years old and have probably ordered pizza thousands of times in my life. This goes down as the most humiliating order I have ever received. The personal pan pizza and breadsticks were burnt with stale and hard cheese but the “breadsticks” were not even breadsticks. There are supposed to be ten of them and all I got were two huge squares of hard, burned cheese. Adding insult to injury is I was traveling, getting to a hotel late and hungry and because of this order I remained hungry. I wish so badly I had just ordered dominos or papa johns instead. I called Pizza Hut after this delivery to explain just how bad it was and they did nothing. I don’t know why the receipt has a spot for someone to “check” it if no one is going to. Please teach your employees that these meals that people order are people’s dinners meaning the people have to eat them. If they are too disgusting to be eaten, the people don’t eat dinner and will probably never order from your store again. I will definitely accelerate this to corporate because there is definitely a margin of something being not ideal but passable and this I would not even feed to a dog. Please re-train your employees and do right by your “customers”.

Paul G

If you want sauce on your pizza go somewhere else. I like to taste the sauce on pizza but this location is very stingy on it so I always order the pizza with extra sauce. Even then it looks like they only give you a teaspoon of sauce. There is not enough to taste. Their pizza is just crust with toppings. This is every time not just an occasional mistake.

Sterling G

ORDER ELSEWHERE! From the other reviews, it looks like you shouldn’t order from this Pizza Hut anymore, and we are another account of poor customer service. We ordered and paid extra for a Pan Pizza, and received regular crust. OK, no big deal right? So I called to see if they would fix it. The only option I was given was to drive to the store to swap it out for a new pizza. Sort of defeats the purpose of delivery. So they (the manager) told us there was nothing else they can do. I was understanding, but an unhappy customer. If it were good customer service, they would have at least refunded a portion of the extra money we paid for the pizza, but that wasn’t offered. Be warned that this Pizza Hut location is really not doing much right nowadays (which is sad bc we used to like Pizza Hut), so order from another location or opt for another pizza shop until this location does better with their customer service.

Shayler Levine

Pizza was fine, the breadsticks were good. Now here is the issue, I paid for the the pizza via gift card online. Picked it up and went back to my car and the cashier came out saying I didn't pay. So I went in with the pizza she grabbed it from me without even asking and put it in the warmer. Well then the manager called someone but wouldn't talked to me about. By the time everything got situated the pizza which was in the warmer really wasn't hot anymore. Didn't even get a sorry or it explained and the girl who did this went into the back. Not hard to say sorry for the situation.

Den’s Videos

I literally just bought this and I have a hair in it.. I bought it at 10:16 pm October 7th and it got here around 10:40ish.. that’s all fine and well. Until I started eating it. I got to my second slice and had a long hair in it. I’m African American with short Afro hair..and this is a medium strand of wavy hair. I put a picture of my hair as comparison. I tried calling and couldn’t get through to anyone (11:15pm). It’s currently October 26th 2021.. I was offered a $10 credit and decided to use it. I got two 2 liter drinks and a pizza. At 4:58 pm me and my fiancé paid for the items. It didn’t arrive till 6:10pm. The driver only brought the pizza and said he’d bring the drinks later. We thought “oh that’s fine go ahead.” I called back at 6:50pm and the person that answered the phone said that the next person out for deliveries will deliver it. It’s 7:35pm and we still haven’t gotten a call back or our drinks. The pizza was really good and still warm when we got it.. but alas no drinks.. 8:05pm. Drinks are here. If you order from here. Only do pick up.

C L

We ordered 4 pizzas and one side of fries for my picky eater. There was hardly any fries in the box!! For the price you pay. This is just plain wrong! If you want delivery, you have to order thru Uber Eats. Everything is priced higher and there is no accountability for the product. They told us to contact UberEats and UE told us theres nothing we can do. Pic of the fries we paid $6 for!

Ordered large two topping stuffed crust pizza it arrived 30 minutes after estimated delivery time was ice cold and was offered a $5 credit for reimbursement the person on the phone was helpful the manager not so much

This is the worst pizza establishment in Gainesville Florida the manager is a false person the lady that answered the phone said she was trying to help me say bring my order in and they would remake it. If I wanted to go up there I would of went up there in the first place that's why I had delivery I'm handicap in a wheel chair and have to wait on someone to take me places. From now on it's papa johns pizza

Order was completely wrong. Can't get a hold of the store to fix by phone. Customer service was terrible experience. You can't even call the store directly and won't be connected through their foreign call center. Used online chat customer service and was only offered a free three topping pizza when I ordered a supreme with extras. Terrible experience. Won't order here or delivery again. Work as an in home nurse and this was my extra lil treat to myself and it wasn't and couldn't even be corrected. I want a refund on my entire order and WILL be going my the store in person I suppose because this ruined my birthday night at work.

I’ve ordered delivery from this Pizza Hut three times and twice they couldn’t manage to get the order correct . Do yourself a favor and don’t order pizza from this place.

This was the worst experience ever. The pizza had extra sauce not lite sauce and when i picked the pizza up it was hard as a rock. So hard we couldn't eat either pizzas. Staff was very rude. The ranch was in the pizza box and hot. That is a heath hazord. That will spoil the dressing before the customer even gets it. HORRIBLE!

Hair all in my pizza. i mean every single bite! i called the store to let them know. General manager Tamara started telling me off about how she been making pizzas all day by herself with a hair net on… when i got there she definitely wasn’t wearing one, hair all the way down her back. why did you decide to not wear one with my pizza? she told me i had to bring the pizza back or she cant help me and hung up in my face! this store is 20minutes away from me. absolutely not! absolutely disgusting save your money

Zee Zee

Hair all in my pizza. i mean every single bite! i called the store to let them know. General manager Tamara started telling me off about how she been making pizzas all day by herself with a hair net on… when i got there she definitely wasn’t wearing one, hair all the way down her back. why did you decide to not wear one with my pizza? she told me i had to bring the pizza back or she cant help me and hung up in my face! this store is 20minutes away from me. absolutely not! absolutely disgusting save your money

Kathy Lankston98

Specifically asked if icing was in the cinnasticks. Get home and there is none! I live too far away to go get it. It would be on me but when you ask and the dude was so out of it then it’s poor customer service.

Thomas Moore

This is the worst pizza establishment in Gainesville Florida the manager is a false person the lady that answered the phone said she was trying to help me say bring my order in and they would remake it. If I wanted to go up there I would of went up there in the first place that's why I had delivery I'm handicap in a wheel chair and have to wait on someone to take me places. From now on it's papa johns pizza

Chuck Grant

The lobby was full of people complaining about poor service and long wait time. I waited an hour after ordering and paying on the app and never received my order. You can keep the money and we will never order from any Pizza Hut again.

Kimberly Scott

This was the worst experience ever. The pizza had extra sauce not lite sauce and when i picked the pizza up it was hard as a rock. So hard we couldn't eat either pizzas. Staff was very rude. The ranch was in the pizza box and hot. That is a heath hazord. That will spoil the dressing before the customer even gets it. HORRIBLE!

Brennan Clance

Order was completely wrong. Can't get a hold of the store to fix by phone. Customer service was terrible experience. You can't even call the store directly and won't be connected through their foreign call center. Used online chat customer service and was only offered a free three topping pizza when I ordered a supreme with extras. Terrible experience. Won't order here or delivery again. Work as an in home nurse and this was my extra lil treat to myself and it wasn't and couldn't even be corrected. I want a refund on my entire order and WILL be going my the store in person I suppose because this ruined my birthday night at work.

Donald Reed

My wife and I went into the store to pick up and pay for the order. Upon entering NOONE greeted or said hello. I NEVER received my order as we could not get the attention of the staff. I asked for service, but once again, NOONE acknowledged my existence. I will not patronize Pizza Hut again. My money, my choice.