Telling it like it is

Good New Mexican food, we always stop her when we're in Belen. They now charge for using a card so bring cash. 5% is way to much. We may get charged for the light and gas bill next.

Chuck Arning

The refried beans were filled bacon grease, giving them an amazing flavor. After we got our food the owner came out and checked on us. Great local family place.

The waitress was very unattentive the food was cold that it was sitting on the shelf had to ask for coffee and had to get up to pay the bill when the same waitress did not come back to get payment.

Pleasant waitress. Food... ok... ground beef in combo plate and tacos could use seasoning.. they have VERY bland meat. Awesome soaps. Understandable wait because of 1 cook, but my company helped pad the time. I WILL be back, but not for the Mexican food.

Jade Torres

The food was VERY bland no flavor and the rice was cold like out of the fridge cold. The plates are definitely on the small side but the prices aren’t too much so it’s okay just don’t go in starving. The staff were good but not very attentive. Most likely won’t go back but it’s not the worst place either.

Robin Garcia

Always have had a great environment, just wondering on wait staff lately? 2 items I will address with owner. What happened to caring staff?

Atheena Possible

I ordered the huevos rancheros. It was 100 %bland but once I added some seasonings, it was better. The beans were super greasy and tasted like they were cooked in bacon grease but my food came out quickly and the people were nice. The place that my fiance and I usually get this meal from charges $20, at Rita's we spent about $32 for the two orders of huevos rancheros.

Food was not authentic. Green Chile was blah! Omelet had over done eggs that were brown. Queso was served cold. Coffee was weak. Waitress did not check on us after food was served. First and last time I will be visiting this establishment.

Colter Groff

I’ll start with dirty dishes. Dirty coffee cup with lipstick that wiped right off then dirty plates. Maybe don’t get sat in the room on the south side. Cook decided to blare music while we were dining with parents and grandparents. We asked if they’d close the door which apparently pissed her off because then she constantly slammed dishes around and banged the bell. She turned the air down to 64 degrees. We’ve supported and been to Rita’s many times but we won’t be back and I’m sure they are happy for that too. To the cook. We truly didn’t mean to make your day terrible, we never mentioned the dirty dishes nor the temperature. We simply asked to be able to hear our parents and grandparents. Sorry for bothering you at Rita’s.

Shawnda Osborn

I understand when you have new employees, it's inevitable, but to essentially just turn them loose without any apparent shadowing to make sure they know what they are doing is inexcusable. To say service was lacking is an understatement. Our waiter did not know the menu, was distracted, set the plates on the table with a thud, never checked about refills, had to be reminded to complete the order, couldn't remember which table requested items. Food was less than appealing, lacked flavor, not fresh, or hot. The chicken sandwich was dry, the red chile tasted like it came from a can, and the taco burger was tough and over cooked. We will not return.

Michael

The food overall was good, but the service was the worst I’ve had in years. Our server spent most of his time flirting with the bus girl or just looking completely lost. For example table of 2, he brought two coffees even though only one was ordered and then tried to charge us for both at the start when he dropped them off and we informed him of the mistake. After taking our drink order 1 coffee 1 water, he disappeared and later returned confused, acting as if he hadn’t already taken our food order. We constantly had to remind him of everything, which was no help. Order requests were also ignored—such as asking for chili on the side. The server never returned except to ask for payment. The other servers appeared to be making fun of the situation or stepping in to give out free food because of the chaos he was causing. We honestly wondered if he might be part of the owner’s family. I would consider going back, but only if I could request a different server. The food was good especially the red chili, but the process of getting it was awful and sad.

Dawn Martinez

I would have gave a 0 if possible. We just picked up 8 tacos that we ordered 5 minutes ago. These tacos were soggy and cold and not fit for human consumption. They were falling apart. I immediately called and the man Samuel was very rude and full of lies saying we said we came from far away. That was never said! We were there in 5 minutes. He hung up on me twice, refused to give me his name which I found on the receipt and refused to right the wrong. He also refused to let me speak to a manager. Rita's lost a long time customer because we will never eat there again! Do yourself a favor, eat elsewhere. *** Review Edit ***. I am editing my review due to the owners response. I have proof ( my receipt and my call logs) and the receipt clearly shows that my order was placed at 1:36pm and was picked up at 1:49 pm. That is 13 minutes, not 45. I will be bringing the receipt to Rita's. I would upload a picture or 2 but there is no option. I can't wait to hear the excuse of why the tacos were soggy and cold and dripping with grease, because it had nothing to do with the time it took me to get there ( 13 minutes). The right thing to have done is, apologize and offer to remake the tacos but Rita's chose to fabricate their own version of the way things played out staring that the order was paid for at 2:21pm. Rita's closes at 2:00. Also, the order time and the time the order is paid for, they are on the same receipt! That's not a mistake, that's intentional deception to put it nicely! Now, that's sad! And yes, let's let the public be the judge. Where is your proof? There is nothing wrong with admitting your wrong!!!!

MGTOW Quiet Earp

I don’t know if it’s under new management or what happened! I’ve been here many times and this is the first time the food was garbage! It was dry and overly cooked under the heat lamps.