Starbucks

Gregg Reed

I enjoy lunch at Starbucks when I can, but unfortunately, this is the closest Starbucks to my office. The lunch service here is incredibly slow, due to habitual understaffing. The food and drink are always slow and never come out together. (Why pouring premade iced tea into a cup takes 20 minutes, I'll never know.) Today's service was exceptionally slow (even for this crew), prompting this review. Who knew heating a premade lunch pocket could take over 30 minutes? Meanwhile, the music is way too loud for Zoom calls, prompting only three stars for atmosphere.

Tamria Franklin

I recently moved to the area and have given this Starbucks multiple chances, but unfortunately, it’s been consistently disappointing . Seems like a good amount of times I place an order, there seems to be a lack of attention or care. Ingredients I paid for are often missing, and I have to point it out repeatedly. When I do, the staff doesn’t seem accommodating or apologetic; instead, they come off as bothered, which makes the experience more frustrating. Outside of that, the location itself is fine, but the service really needs improvement. I hope things turn around.

Carlotta Patroni

Slowest Starbucks ever. It takes them much longer to get the order ready than what the app usually shows. I had to have them void my order twice because they were running 20 minutes behind. Very understaffed.

Katie Goodman

This location gets my drink wrong almost every time and they are so unapologetic that I feel like I’m ruining THEIR day if I say anything. Drive through is usually fast but then randomly sometimes it’ll take 15 minutes. Inside is extremely slow, always backed up. Every time I go here I’m reminded why I usually try to avoid this location.

Kelly Lynn

Why is the music so loud in here? It’s more like a sports bar than a coffee shop. You have to wait at least ten minutes for your order and are forced to listen to the loudest Spotify playlist ever. Also there’s no need to force your employees to shout, “WELCOME IN” to every single person. This is a coffee shop not Disney. The employees are already juggling enough, they don’t need to scream every 2 minutes.

eli garrett

For years this has been the slowest service in the area, even when it is not busy. Today I ordered a hot latte and iced coffee. Latte was ready 5 minutes before the iced coffee. I even had to wait several minutes I notes to order and there was no line. Most of the time I drive right by and go to west hartford

Josh Arroyo

Placed an order ahead on my app at 1:37 for 1 ice drink, app said it should be ready by 1:44. Walked in at 1:45 no drink ready. Waited there thinking maybe they are just busy. I didn't get my drink till 1:57.... theres no reason an iced latte should take 20mins to make. Maybe if they weren't gossiping to each about their family problems they could of got my drink done and i didn't have to wait an extra 10mins for a drink. Theres a reason i placed my order ahead.

Yina Pérez

Very slow service. No exaggeration, I waited 15 minutes for two drinks that were just sitting on the counter. I had asked for simple instructions that weren't followed, even though I repeated them.

This is THE WORST Starbucks I’ve ever been to. The lines are ridiculously long due to the extremely poor and slow service. They never make the drinks correctly. I always have to ask them to remake it and even the second drink is still incorrect. They provide consistent poor, disappointing, unsatisfactory, unorganized, and discombobulated service. I will never spend my money here again.

If you go, make sure you bring something to do while you wait. There were about 4 cars ahead of me, and I waited in the drive-through line for over 30 minutes before I got to the window. They then messed up my order.

Adam Clark

Worst Starbucks I have ever been too. Frequent sub par service, very little consistency in drink preparation. I have seen the staff argue with customers and talk trash about other customers. It appears that a hand full of the employees would be better suited at a lesser coffee shop where that type of behavior is expected. Go to bishops corner, it is a lot more consistent and the quality of the employees is much higher.

Ruben Figueroa

First cup of coffee was made wrong, when to get a different one the second and is tasted like burn coffee 😞

John Harris

The service is great, their workers are great. unfortunately management isn't Adriana is the lady's name and she wasted a huge chunk of my time so I thought id leave this review for her and this establishment to see and no the owener doesn't because there are other reviews just like this one

Dadrian Ellington

Audible change in tone to a negative vibe when requesting the complimentary Veterans Day coffee. Unpleasant experience.

Brenda Gooley

This Starbucks consistently under performs. They take an extremely long time with both mobile orders and drive-through. You sit outside the box, before they even address you they ask you to wait… And wait… And wait more- without acknowledgment. It would help if they’re at least a little pleasant at the window, maybe be apologetic, but they are not. They barely look at you as they splash the hot coffee on you at the window. I avoid this Starbucks at all costs and I usually don’t leave negative reviews but this place takes the cake. Not sure why it’s so different from other Starbucks, but they could all use some retraining.