Francisco A

Compared to other mcdonalds, here is more expensive. I ordered a mcdouble the other day and this is what I got. I ordered burger with everything. They only put ketchup. Disappointed!!!

Why why did you take the refills away from customers ??? The refills are an absolute nightmare to get one ! No way I’m coming back ! I do not have the patience for this .

Placed an order person at McDonald’s and ordered a big Mac with extra big Mac sauce on the side. The cashier made me feel uncomfortable like it was strange to order extra big Mac sauce. Initially I was not charged for the extra sauce then charged. I can tell the cashier was upset. Customer service is terrible.

Epiphany Lopez

Bad service check order before leaving.

Orlando Salazar

25 minutes and I'm still waiting for my order 😡 Update: 10:03 pm and I'm still waiting for my order Update 10:04 i received my order but they don't have apple pie and forgot my mcflurry this is the worse mcdonalds of brownsville don't come here

Adan Valdez

Bathroom are very filthy smelly and disgusting i went to wash my hands and my appettite was ruined,,,

Juan Carreon

Hell Yea! Thats what i wanted at a McDonalds, no food besides chicken, and not only that there was no beef or fries but that its still full price… you telling me they are short on supplies or just someone doesnt know how to order…

GIG Carriers

ALWAYS incorrect orders on Drive thru. You trust they put what you asked for.

Monica Montoya

Asked for ketchup to 3 different people, none in my bag

Karla Sustaita

They gave me my order wrong by drive thru. I ordered a cheeseburger and I received a double cheeseburger with no pickles or ketchup, it was plain and incorrect. The only satisfying thing was the general manager Mrs. Garza resolved my problem and gave me a solution and apologized because she mentioned sometimes employees are really busy and might get confused. I accepted the apologies and left the drive thru happy

Alma Hall

This place has gone down hill but people still keep going. Quality and customer service is bad. The server today got upset when we noticed that all our drinks were not what we asked for. The receipt said coke, she brought all hi-c and when she took them back, she did so begrudgingly and also almost spilled the drink over. The only reason it didn't was that the lid held on. Then an elder lady asked me what was wrong, and I told her what, and her response was well I can't do anything about that but with a tone. Which left me wondering, then why ask me.

Junior Vazquez

Restaurant is always dirty tables floors the staff lazy you wanna have a good meal dont go there dont throw your money away staff is always on there phone it doesn't, matter how much you remodeled the place if you have unprofessional and lazy staff and rude they get upset when you ask for refills and napkins they have worst management victor and another lady they have there name tags fipped so you cant see name

Mava Vargas

This is the wooooorst location EVER! They take about 40-50 minutes to make a simple order. Today I just went and I order 1 meal and a pie… they forgot to inform me that they didn’t had a pie and make me wait around 45 minutes for my order, I asked for a return of the money for the pie bc I was just done and they said they can’t do that…. Please avoid discomfort and long wait time and just choose a different location.

Jasmin M Hernández

Order was placed at 8:44am and was received at 9:15am, we ordered 3 #2 and it took 30 minutes to get the order wrong we were missing the hashbrowns. I called and spoke to Jimena who said was the manager and understood why the service! There was no empathy, no accountability and my options were just more struggles to me. Believe me I would normally not rate this way but when.you bump into someone that is not accountable and does not even try to make things better its good to speak up not worth it to deal with them. The good thing about this franchise is that there are many other options. Thanks and really hope they get their act together.

Melissa Martinez

The staff is the worst, take care of them, they try to invent that for asking them for ranch sauce, buffalo ketchup is an extra 75 cents, what you have to pay is a bloody robbery and according to them, it is their employer's policy. and apart from that they want to mistreat you if you ask them what they should give you without charging their extras anyway without some rats it hurts the place with those employees you can go to hell that place

Sandra Spasojevic

Horrible customer service . The store manager didn’t even know her own store number. McDonald’s you need to be careful who u hire . RUDE AND UNPROFESSIONAL STAFF . The AC didn’t work in the play area at all it was so hot. The place was filthy dirty even the floors were sticky. McDonald’s cooperate be careful who you hire this store manager was a disgrace to the company. I’m a former Crew Trainer and I would never have my store or employees like this. I will be calling Cooperative as well. DONT EAT HERE HORRIBLE STAFF , DIRTY EVERYTHING, NO AC IN KIDS PLAY PLACE.