Joe Ciccoianni

Ordered online and it was ready when I walked in. The prices were fair considering how much everything has gone up. This was for takeout, but I discovered they recently renovated this store, and it looks a lot nicer inside and out.

Drool Alot

They sneakily increased the prices by a dollar. 2 piece was 9.47 and I came in last week and it's now 10.44. It's almost not worth it anymore. I will start cooking more at home to get value. Also the added cost for an extra side is extremely high. I'd love to get a 2 piece with 3 sides but that would increase the cost by 40% adding one side. RIDICULOUS. As I'm writing this, I think you just lost a customer. I love Dan the man though. Great guy. Give him more shifts.

Kenni Lee

to us : 1st time in el pollo loco and the food was pretty good. We got chicken combo and burrito type that was on the new menu to others: give the burrito thing a try. its delicious to the owners; good job!

Jack

First off this location is more expensive than others. Don’t expect any kind of service from the evening crew. Our mobile order was just sitting on the counter and when we gave them our names the guy says they don’t have it. He didn’t even turn around to check. Then he asks when we ordered and if we where at the right location, still without checking the two orders sitting behind him. We give him the names again and then he says they do have them! Still didn’t just check the receipt to see what we ordered and proceeded to ask us what we needed. It was frustrating. Maybe just come in and order so they don’t have to read or think for themselves.

Phillip Allison

So, this place is a poster child for abolishing minimum wage. Case in point: order food at 7:59PM, online for pickup. Take my time getting there, in drive through, I tell them I have a pickup, and they ask for my name. I give them my name, first then last, and they say it's not ready yet, to pull up front and park. I get to the window, and they say they can't see the order yet, so I hand them my phone, to which they reply "Oh, Phillip... You said Allison". I told them I said both names and they abruptly interrupted and told me to pull up front. 12 minutes later they come out with a bag, all my food has been just haphazardly thrown in the bag... When I get home, I realize they had put enough hot sauce on my burrito to kill a small horse. Jokes on them, I like hot food. If a manager cares to reach out, don't bother. I'll take my business to one of the other 8 locations, where they may understand the concept of first name, last name.

Vivian Manalo

Not okay! Definitely not safe to serve moldy broccoli and to tell me (with attitude, eye rolling), "That's just how it looks like." I could literally see the black spots through the lid. The lady at the drive-thru RUDELY offered another batch, but I just don't trust this place anymore so I left without the replacement. Came directly home and placed the broccoli in a single layer to see that the majority of it contained mold. I decided to come home with the moldy broccoli to alert other Yelp reviewers/customers to avoid it as I am not the only reviewer to mention this. An ongoing issue that urgently needs to be fixed. DISGUSTING! The workers also need to fix their attitude as this is another complaint by many others.

Harper Steadman

Food was good, but the past two times we have gone they go the orders wrong, it told us that they didn't have something on there menu, when it was in there online one. I have also gotten a bone in my shredded chicken nachos. Lady did pay attention to what we ordered and skimmed over it. But if you get the correct order the food is great.

Evita Lee

Manager ok. But casher was so rude.

Kristine Anderson

Didn't get the correct order and they opted out of providing receipt.

James Alexander

Usually I wouldn't leave a review. However I bought a chicken classic Combo and this is like my second time finding bones in it. Very dangerous especially if a parent decides to buy this for there child. You would think that they would put chicken breast. It makes me wonder if they are trying to save on there meat. Please use Chicken breast it's cheaper than a law suit. OVER ALL a great place to eat.

Lorie Lee

NEVER NEVER hang the dirty rugs to the hand rails if the dining room still open! That is disgusting and not safe. Also PLEASE pay attention to your costumer’s ordered items instead of rushing to go home! My salad dressing & salsa roja are missing!

Grace Chavez

I don’t have a problem with the food it is delicious, but the drive through workers are rude/disrespectful. This is the second time that the drive through window workers are rude. They don’t do a very good job either. The side orders are not filled up properly. They didn’t give me my order correctly. I had to remind the lady to give me the drink I ordered because she gave me my food and said thank you without the drink. I was given a drink that had soda spilled all over the cup that it dripped on me and in my car. Workers need to be more respectful/nice. Workers need to make sure they’re giving orders correctly and that sides are filled to the top. Thank you.