Jward the Foodie

I dont come to BjS often but when I do its mainly for a late night dessert. The pizookies are so good. But I wish they came with 2 scoops instead of one. The best ones are the cinnamon roll pizookies and the strawberry shortcake. Cant go wrong with either. Or get both. The service is always good when I go so no problem there.

+9

Uri nun

I frequently visit BJ's and this one was a bit cleaner and quieter but had much slower service. Avocado rolls were as expected and prime rib was cooked to order. However, I was missing my clam chowder and had to ask for it to go.

Lyon Zhu

Came here twice and both times the service was not pleasant. For my first time here, I decided to join the waitlist online since it was Friday and I thought there would be a lot people. Arriving to the restaurant, it turns out that there was a lot of people and I went up to the stand to make sure that I am added to the waitlist and how much time I have to wait. One of the front desk hostess said I was on it and had to wait around 10 minutes. After waiting for 30-40 mins with no call, I went to ask how much time we have to wait and they said that my name and my party was never added. what?!?!?. I wanted 30 minutes when you said that my table would be ready while being added to the waitlist 20 mins prior and it turns out my name wasn’t even in there? The second time I decided to eat here I chose to do take out because I wasn’t willing to have this incident happen again and it still didn’t turn out smooth. I order online and decided to pick up and when I got to the restaurant to pick it up when it clearly sent me a text message and online that my order was ready, they told me that I still have to wait for it. I ended up waiting 10 minutes and I had to go back to make sure if it’s ready or not and it turned out THAT IT WAS ALREADY READY and it’s sitting in the shelve. My pizza WAS COLD. The server could at least apologize for not noticing but just handed my cold pizza without saying a word. I wanted to give you guys a second chance but yall just keep on making me wait and wait. I don’t think I can come back ever again

Ron Jordan

The pizza was excellent as was the Belgian beer. The service however was shitty. That is being nice. I sat at the bar and was repeatedly ignored by the two bartenders. One was occupied on his phone and the other was busy flirting with the servers. To put it clearly they failed miserably on number 2 and 3 of the 5 principles of gracious hospitality. If I was a critic the review would be scathing. To be clear. I travel a lot and am an excellent tipper. Your bar staff are both in need of serious attention. Because the customer is not a female they might as well be invisible. How long does someone have to look directly at your bartender waiting for them to look at the customer? My credit card sat in the cup with my tab for over 20 minutes. Had they ever made eye contact, looked my direction, noticed my card in the cup or my wallet on my to go box they might have cashed me out. Next time I'll go to the yard house where service is always top notch.

steve baylie

On a Thursday night, was able to walk right in and sit down without a line. Front desk staff is happy and accommodating. Ordering went quick as well as the food prep and delivery time. The food itself, ...well that's where things went south; the flavor and look of the burger and fries was sub par, the meat tasted like frozen patty multi packs you would get from smart n final and not much seasoning. The fries on top of being cold also had no flavor; so make sure ask for ranch or something to dip them in. Also had the cookie ice cream and that was warm and paired well with the ice cream, but I remember from years back that treat was larger in size unless the portion size was related to the meal deal. The portion sizes for the $13 meal specials were a bit small as well, and while I get that food costs can be a factor on top of labor costs for business owners, there is too much competition to offer sub par quality, size and lack of seasoning. The ambiance of the place was ok with with the TV's on the walls and not to much in regards to volume level. The restrooms were clean enough and the parking lot during rain was a bit cramped but that's of course to be expected and not reflected here. All in all BJ's needs to step up their food and quantity game, as for a now I'll have to stay away until that happens

+2

gomarketingsuccess dotcom

The bad: our friend found a hair stuck in his burger. Its not a stuck on top, he was pulling it from the burger! The server did an excellent job to let the kitchen remake it for him. He was deep diving inspecting his burger 2nd time if there were any weird substances inside. We went in after the Frosty Farm trip so it was 30 mins before closing and we were the last to leave.

Matthias pumpkin

Sat at bar area and server never came around we finally moved to the bar and the bar tender was helpful with taking order and drinks. Food was average as it was appetizers. The drinks were good. Place was not busy so there was little of an excuse not to attend customer’s at a reasonable time. If you’re hungry go to Lucille’s next door.

Delainey

Extremely disappointed in the customer service we experienced tonight. We ordered a few items and decided to order another side once our food came out. The waitress disappeared the entire time. She never brought out our fries. We looked over and she was chatting with all the girls in the front desk for 10 min. We continued to wait until 20 min passed and we had to call for another server who was so attentive. Our server came back and slammed the coke on our table and she never once apologized for not checking on us or her other tables. We kindly asked if we could have it to go since she took so long and she laughed in our faces saying they didnt do that. We understand its busy but the type of service we recieved by CHLOE C WAS TERRIBLE and extremely RUDE. This type of behavior should not be excused. We usually love coming to this location and I have never had a bad experience until today. Please follow up with this cashier and train her properly on how to give good customer service.

licia c

it wasn’t cooked all the way through. the dough was still raw in the middle, which was disappointing since i was really looking forward to it. just wanted to bring it to your attention in case it was an issue in the kitchen that day.

Alison Banks

Terrible Experience! Never Coming Back! I recently visited BJ’s in Chino Hills, and it was, hands down, one of the worst dining experiences I’ve ever had. We arrived during happy hour, but despite being there on time, we were made to wait over 50 minutes for a table. To make matters worse, the restaurant stopped seating people for over 30 minutes, clearly to avoid letting anyone order from the happy hour menu. The excuse they gave was that the kitchen was backed up with food orders, but it felt like a deliberate attempt to push us past happy hour. When we were finally seated, our server was kind, but that was the only positive aspect of our visit. The food was absolutely terrible. My chicken wasn’t fully cooked or warmed up, and all of our dishes were cold and tasted bad. To top it off, I was upcharged for sweet potato fries, but I didn’t receive the rest of my meal, which included couscous, salad, and pita bread—very odd and frustrating. But the worst part? We all ended up with food poisoning and diarrhea as early as 30 minutes after the meal. Out of our group, one person even contracted Hand, Foot, and Mouth Disease (HFMD), which is extremely concerning. We had two elderly people, a pregnant woman, a toddler, and two adults in our group, all of whom were looking forward to our birthday dinner celebration. I would never have expected a restaurant like BJ’s in Chino Hills to serve food that didn’t meet basic Serve Safe standards. This experience was not only disappointing but also dangerous. I would strongly advise anyone considering a meal at this location to think twice. We will never return to this BJ’s and hope others take caution.