Not sure what the deal with the low ratings are... but I got a 10$ large 5 topping pizza and I did the trick with 5 toppings on one half and 5 on the other and it was one of the best pizzas I have had ever gotten from a pizza chain.

Preach

Chad went above and beyond to take care of me and my wife. He’s an example of what everyone at Pizza Hut should be like. He deserves a promotion.

Bolaji Olagbegi

Chad was awesome, we ordered the wrong pizza on accident, a super thin one instead of the regular pan we usually call in, and he replaced it for us right away

Tafari Keyz

Shoutout to David!!!!!!!!! David absolutely crushed it with my Pizza Hut delivery today on W University Street! The pizza arrived hot, fresh, and perfectly made — just how a real pizza lover likes it. He was polite, on time, and had great energy that made the whole experience even better. You can tell he takes pride in what he does, and that kind of service deserves recognition. Thanks, David, for making pizza night a win! 🙌🔥

eric GABBERT

If you want to save eight dollars call the actual place don’t do it online. Don’t do Uber eats .when you call that’s a Pizza Hut you get a hotline, ask for the store and then they’ll connect you. The best way to save money and the fastest way to get your pizza if you pick it up at the store, the people that work in the store super nice. The guy, david there solid worker. also, the worker Chad very nice customer service.

Thoughtful people! We ordered a pizza with bbq sauce and one with marinara and some bread sticks. Not only did we get the marinara with the sticks, but they included a little cup of bbq sauce. Never happened before anywhere. This will be our pizza place for take out. Good job, guys!

Got there, they couldn't find my order I ordered online. So the manager came out and found it she apologized and got my order ready. My pizzas 🍕 were hot and delicious.

I had some bad experiences w this Pizza Hut many months back but tried them again last night and they were perfect. Food was made correctly was hot and delivery was on time. Update 5/20/23 this location is unpredictable. Ordered 2 thin crisp crusts got hand tossed crust must thicker & not crispy. Makes sad as l love PH in general.

Understaffed during an influx of orders. The clerk had to call in additional help. Still, he did 95% of the work and served customers as quickly as possible. The store had no menus with special deals, so customers were advised to order online where deals could be found. The online ordering is not user-friendly and did not recognize the coupon code I inserted.

D.R. Ali

Location is small. Good pizza. Friendly staff. Professional, but, forgot to make 1 of my pizzas. It was made within 10 minutes and tasted good. Decent prices. Parking is limited/tight.

Half the staff doesn't seem to care or have any idea how to do their job. However the current manager and the other hard working employees do an excellent job. This balances things out for me, and the manager is willing to really provide customer service. Food quality is the exact same as any other pizzahut.

The pizza is good! I like a lot of sauce so, that one is on me! Service was nice. It is a takeout place, so I don't even remember any table and chairs? Across from income tax place! Find the hidden SPIDER🕷️!!!!!

Diana Thetford

Ok i was in a great mood after work its friday picking up a easy dinner , i placed the order for pick up , when i walked in at 4:23 (i was like seven minutes late ) the young lady was so so sweet so smiling and friendly , then who i assume was the manager brushed her off for him to take care of the sale and was rude to her about it i didn't like that and then i as trying to small talk and be friendly maybe change his mood but no need wassup horribly rude and horrible customer service i actually will not order again if he's there i will literally go in to see its not his shift .. My order was for 4:15 today so whoever is his boss my want to start watching there because that's bad for business , I worked in serving more than half my life customer service is very important and his is highly lacking .. Dark brown hsir black shirt lots of tatts he was just not cool ..

Placed order at around 530 PM. Was confirmed it would be ready at 611 PM. Left with my order at 632 pm.. I ordered 1 large pizza. Was upset because I was told would be done in 12 minutes . 15 minutes later when I asked was told it was in the oven. During this time observed workers walking around, one even stepped out to spend time kissing on her boyfriend. Totally bad all around

The manner of how the pizza and drink were delivered was somewhat poor. The bottle of Dr.pepper wasn’t taken care of to the point of opening it, it fizzed out of the bottle like mentos in coke and half of the toppings on the pizza where on the other half of it

This Pizza Hut is the only pizza place that offers delivery in my neighborhood. That means it’s busy. I don’t mind a 40-minute wait, but an almost 90-minute wait is excessive for two pizzas. Half the time the store is closed, not accepting orders, or not offering delivery.

Late and cold… we usually order our pizza from Dominoes, because they’re cheap and very quick delivering. Decided to spend a little extra and ordered from Pizza Hut tonight. I placed our order at 6:18p, with an ETA of 6:50p. At 6:34p we got a message saying our pizza was “out for delivery” so we started looking out the window. At 7:08p we were beginning to wonder if the delivery person got lost, but then we got a message at that Door Dash was on their way…. When Door Dash finally showed up at 7:26p, we were relieved to see them, but frustrated because the pizza was now cold and had to be reheated in the microwave. Not a very good first impression from Pizza Hut. Ditch Door Dash and go back to in-house delivery.

Good pizza if you can manage placing an order. And that's the rub: Despite their listed hours, my last FOUR attempts at placing an online order (all on different dates, at different times) resulted in an error code saying the store was either closed or not accepting delivery orders. You can tell their tracking system is not routinely updated either, as the prices and specials differ in spots depending on whether the order is placed via a website or their official app. I've had problems with a different location in the past, rarely getting the order correct. But at least I could order. Guess it says something about their quality that I'm still trying to order this pizza on occasion (mostly because I want to use my Rewards points before they expire). There's no recommending a store you can't order from during listed operating hours though.

Pizza was barely warm when I received it. I asked them to cut it into squares (which was even written on the receipt) and they either ignored it or failed to follow through. Ordered a chocolate chip cookie and it wasn't even cut at all even though it was pretty good. Drinks were fresh and cold when opened. I'll stick with Papa John's - it's worth the extra money. You get what you pay for.

Bad service even worst food quality :(

The food arrived and that's about the best I can say about it. The delivery was nearly an hour late on top of an abnormally long 80 minutes. The pizza I recieved looked like one of the toppings was added after the pizza went through the oven, and none of the food was hot. Overall was very disappointed, perhaps ordering in and picking up might be better but my delivery expererience was horrible.

This location used to be great. Not anymore. Wait two hours for a pizza that is never right. Guess I'll have to give Domino's another try.

They cut the pizza incorrectly, the half and half came out similar to 1/3 - 2/3rds. When carrying out, I arrived on time and waited an additional hour for my pizza and cheese sticks. The only redeeming star they earned, was the second time I ordered from them I did delivery, and they were early by about 20 minutes.

Ordered 2 plain medium pizzas and was quoted 35 minutes. Over an hour later, got a notification that a different company was delivering and it would be another 30 minutes. That time has changed two more times...

We ordered a large pepperoni pizza, and an 8 piece boneless wings. Tell me, how many wings do you count. Because I didn't know that crumbs counted as wings. Very disappointed.

Honestly it's a run-of-the-mill Pizza Hut. My expectations aren't high. Nonetheless, it's poorly managed, the staff clearly don't care about their jobs, it's consistently dirty, it has a bit of a sour odor, and they often get the orders wrong adding an unexpected wait while they remake it. But those DEALS tho...

Short version: Waited 45 minutes for a 15-minute online pickup order. Ordered a pizza online and it said 15 minutes. Waited 10 minutes and left my house about 5-7 minutes away, walked in and heard the girl at the counter telling someone it would be 7-8 minutes if they ordered them because the oven takes that long. I thought, ok cool then my pizza should be ready. My turn at the counter and I hear the same thing, pizza is in the oven and should be 7-8 minutes. Here we go. I wait around 20 minutes and see what looks like my order get out into the heating cabinet next to the counter but they don't tell me so I assume it's not mine. The lady who had ordered before me walked back in from her car and asked about her order and was told her pasta was going to be another 3 minutes. There was another guy who had come in shortly after me and went back to his car because it wasn't ready yet, they told him they would bring it out at that point, but when he camee back in they checked the heating cabinet and it was there. I decided to find out if my order was there and sure enough, it was the one in the heating cabinet and they just didn't tell me. Paid for the order and left with the pizza. Got home and after all they they can't even cut the thin crust pizza all the way through so I have to cut it myself. Just the icing, obviously, but overall disappointed in the service and the pizza. If they were slammed I'd get it, but it sure didn't seem like it. Pizza tasted fine, thus the 2 stars instead of 1.

Parker Taylor

This is so stupid guys. I understand the trick but at least have the decency to make my pizza look like you didn’t take a huge bite out of my pizza. Leave my food alone

Horrible place! I have been eating pizza but for years but it stops now. I'll be goin to the dominoes right around the corner it's worth it. The place was dirty. It doesn't even smell like a pizza hut. The staff was using profanity and in between my order I had to run out and get money and the staff left the counter to go do a drug exchange I believe. He came back in and was on his phone using the "N" word to his friends and he wasnt black. So anyway fast forward it took a hour to get my order and I wanted a refund due to seeing staff in the back eating and drinking from jugs of water. Apparently some was high as hell. Wiping their hands on uniforms. And the dumb manager wouldn't refund my money instead credited my account to use at only that store. I'm livid !!!

This place is the worst. Tried to order a pizza and was consistently placed on hold while trying to check the status. It took over an hour and a half to get our pizza when the place was only 6 minutes away from our house. Do NOT order from this Pizza Hut. We had a horrible experience.

Worse pizza company EVER!!!! They ALWAYS get our orders wrong! This time we ordered Chicken Alfredo Pasta & Personal Veggie Pizza & paid with card. Employee said it was o.k. in a few minutes calls mom back & says it's not o. k. & wants a different form of payment. Tried to call back & talk to manager who just didn't care. Avoid this place like the plague!!!

I wish I was exaggerating when I say "every", but every time I have ordered pizza from this location I've either had too much sauce, not enough sauce, or the order was wrong. Tonight I received my pizza and there was so much sauce that the toppings, including the cheese, slid off as I lifted it up. The dough was extremely soggy in the middle of the pizza, very unappetizing. The only thing this location has going for them is their wings, never had a problem with those.

Ordered carry out, it was 20 minutes late despite the store being empty. Workers were very dismissive and one of them was walking around playing on his phone. Order was also messed up and not cooked well.

Manager grabbed a slice of pizza trying to blame “new” worker. He said he didn’t know how it was cut into 7 slices. I had to go back to return and wait for remake nothing was offered for mistake. 1st and last time at this location, very unprofessional as well. Raised voice on phone after I told them the mistake.

Ordered a pizza at 10:55pm with an estimated arrival at 12:33 am. I'm a patient guy and willing to wait. Anyway, the time comes and passes with no delivery or even a phone call. Assuming they're busy -it being Friday night and all- I wait until 1 am before calling to see what's up. The call goes straight to the machine telling me they're closed and I'll have to call back tomorrow before hanging up. I call in the morning to speak to a manager who, after a few minutes on hold, informs me that the order was cancelled on their end last night. She has no idea why though, and repeatedly insists that she wasn't there. Not sure how leadership works at Pizza hut, but elsewhere, a leader assumes all responsibilities, instead of foisting errors on their subordinates. As an angry customer, I don't care who's fault it was. I just wanted my food or at least a phone call, instead of a fruitless two hour wait. If I could give this place a zero, I would.

Ive never had such a hard time ordering a pizza. What started it out was that i was sent the wrong pizza. They ran out of thin crust so they just sent me a regular hand tossed without asking if that was ok or calling me. They just made a pizza and sent it to me. So i called and complained and left customer service a message. Manager of the store said ok ill give you $10 in credits. I said the pizza i ordered was $15 dollars! I didnt get the pizza i ordered. That doesn't sit right with me. She irritably says fine I will give you $15 credit for the pizza. I said thank you and ended the phone call. A few weeks later, i wanna get a pizza. I call the store to place an order using credits and i am transfered to the stores direct line. Someone answers and hangs up immediately. I call back and this time the manager answers. When I ask to use my credits, and how much i had. It turns out she straight up lied to me and only put $5 on my account. I still placed an order and held my tongue cause id rather have pizza than deal with it. Then, that order gets canceled without any notification at all. I only found out because it was taking a while. I checked the door dash link they sent me which said Order Canceled call store. When I tried to place my order again they said they where out of thin crust. I placed the order by phone through the manager the first time so shouldnt they have already known if they didn't have the dough to make thin crust? Why did they let me make the order? Why are they still running out of thin crust dough weeks after seeing they aren't preparing enough? I find it hard to believe that the manager is fumbling the ball that much, so is the manager just retaliating against me for calling and complaining and emailing customer service? I would be willing to bet that I lost those $5 in credits when my order was canceled too. Avoid this pizza hut if you can.

I called the office because of the confirmation email my apartment number was not showing. I called to make sure ithey had the apartment number. The person i spoke to told me hold on i need a manager to fix that. I said okay. The guy put me on hold then a lady picks up and tells me my food was already out for delivery . It had literally been 3 mins. Then she says you don't understand how fast i am. We have to use doordash to deliver our orders now. So i said Doordash like the company and she said yes because her manager said that we (customers) cant wait long to get our food. I was excited about that but when my food arrived to me the food was cold. I paid for a marinara sauce and didn't receive it. I had to go meet the driver in the street. I definitely won't be order from this pizza hut ever again

What is going on with this pizza hut???? In May, I placed a large order A DAY before I needed it for a birthday party. They called me to tell me two hours before I needed it saying they couldn't deliver it. I said I would go pick it up. They said, okay it will be ready in 15 minutes. Really??? Common sense would tell you have it ready by the original time, not two hours early. It's been downhill since then. This store is closed during dinner time and on weekends more often than it's open. I understand there is a labor shortage but at some point, the company has to admit there must be something wrong with management if they really can't even provide basic service.

My husband ordered pizza to pick up and it has a contactless option. He selected the option (I'm working) and loaded the toddler up and went to pick up. They wouldn't bring the pizza out even though he selected the contactless option, so he ended up having to wrangle the kiddo inside, and get him and all of the pizza wrestled back to the car. He's much nicer than I am and didn't ask for his money back instead of bringing the kiddo, but if you're a single parent and trying to wrestle kids and get easy dinner, this is not the place to go.

Easily accessed website! Store answers phone to help phone customers and let delivery customers know they only have one delivery driver!!! Called multiple times to check status only to be put on hold & told in store customers are more important. Delivery driver arrived after 3 hours and had an attitude. Done with Pizza Hut....

Several times now my pizza order has been straight up wrong! I understand a one time mistake but this is just consistently wrong and makes me want to not order from Pizza Hut at all. It makes things more inconvenient than making food myself. Definitely double checking all of my orders going forward.

Horrible service. They got the online order wrong, and customers went to store to get it fixed. Took 10-15 minutes to be acknowledged, and once they were, they were not greeted properly. (Other customers were greeted as soon as they came in). The manager was unbelievably rude, slammed things on the counter, followed customers to their car, verbally attacked them, swearing, and told them to “beat it” even after they left the store peacefully. The MANAGER harassed costumers and racially discriminated against them. There was no apology given, not even for an incorrect order. Corporate was called, but did not respond. This is not okay at all.

Less than 1 star. I have ordered from many Pizza Huts over the years and have relatively few issues. I have come to this location 4 times and ALL 4 times have horribly failed expectations. 1) Contactless pickup never comes even after waiting in my car for 20 minutes during the pandemic. 2) Food was subpar 3) Contactless pickup doesn’t follow directions for passenger side delivery, instead coming to the driver side. The passenger side window was open. 4) Contactless pickup fails to show up on time again I’m done with this location. Horrible. Update: I wanted delivery and this is the one that delivers to my location. Took a risk. Cold soggy pizza. Seriously!? I don’t understand how this location fails so hard so consistently. Update November 2022: Thinking about ordering pizza. Nope. Maybe Papa Johns.

horrible service, waited 30 minutes for a cookie pizza that was only supposed to take ten minutes. then forgot the marinara sauce that came with our order that we also paid extra for. guess we will be enjoying dry breadsticks tonight.

The employees are nice. The pizza is ok. However, you may never receive your order. If you do get your order, by the time it gets to you, it’s cold and gross. Never order the cheese sticks. It’s dry, burnt dough with a tiny bit of cheese in the center, This is a reoccurring situation with this location. I’ve tried multiple times.

i ordered around 6:11pm it said it would be about 25-30 minutes, around 7pm i called the pizzahut in question because my order had not arrived, was told they only delivery through doordash now and the pizzahut still had my order and it will be sent out in three minutes, i live less then 10 minutes away from this pizzahut so when it got to 7:46 pm and still no pizza i became concerned. checking the pizzahut alert text i found it had only just been picked up at all and was just now on the way...it finally did arrive, 2 hours after ordering, with the completely wrong order.

Very poor service experience. The store was dirty even after only being open for about an hour. While waiting for our carry out, we heard profanity coming from the kitchen. When the employee finally came out with our order, no greeting, no smile, he or she (not sure) mumbled a thank you and immediately turned to text on their cellphone. Pizza was good, though. Will not return to this location.

Waited 45 minutes, called, said they had a mix up and would send it right away. Waited another 30 minutes, and I know I'm only 10 minutes away, now won't answer the phone and they're about to close and I still haven't gotten my pizza. I ordered at 9:30pm. Is now 11:30. I like Pizza Hut but this specific store sucks. Use a different location.

Honestly I will never order from this store again. They continue to mess up orders already spoke to corporate about the last attempt to order and being told upon pickup they they closed two hours even though stores listed hours are until midnight. Placed another order tonight online 35 minutes later got a call that an item was out of stock even though it was available online. Had them replace it with breadsticks. Order came quickly but opened up the breadsticks to no marinara. I’m not even wasting time to call because I know they won’t do anything about. Just wasted more money on a terrible place. Can’t put together a pick up order correctly and they can’t put together a delivery order either. Will just avoid from here on out. Such a shame.

This is the worst pizza hut of all time. If you order from here, no matter date or time, expect to wait an hour minimum. Pizza is always cold. They will forget any sauces or extras you pay for, and they will sometimes just lose your order. Don't ruin your day, go anywhere else.

Epic fail pizza hut. Last time, the pizza was bad. This time the whole experience was bad. Only saving grace was that the people behind the counter were kind. Website error caused them to duplicate my order. I called 6 times. Their automated system gave me 2 options. "Press 1 to place an order. Press 2 for all other inquiries." Problem is, pressing 2 rang about 6 times then hung up. Pressing 1 ended up at a person who said they could not access my orders and she then redirected my call which ran 6 times and then hung up. My order statuses we're both pending. finally, I decided to drive in and attempt to correct the situation. Might be my last university pizza hut experience.

Got our order completely wrong and then wanted us to repeat the whole order. Too much trouble. This is the second time we’ve ordered from this location and had issues. Last time there wasn’t any sauce on the pizza.

Ordered a pizza that was never delivered. Store didn't have delivery drivers and relied on DoorDash. Will never do delivery order with any business that utilizes DoorDash due to their poor service record with my household. Pizza Hut has been added to the list now.

I ordered a Super Supreme Pan pizza and it was inedible. They put enough toppings on for 3 pizza (I have photos.) So many that the dough was raw. When I got home I shook off the extra toppings and tried to bake it, but it still was inedible. Waste of money and terrible experience

Order a pizza on pizzahut app and never received my pizza. W. University Dr. Store on Denton tx you all are liars and thieves. You never returned my money. I have proof my pizza was not delivered and you all will be exposed. Trifling people whatever scam you people are running you have messed with the wrong one.

I ordered three large pizzas and wings. Delivery was sent to door dash. Thought they were to confirm your order is correct before delivering it. Pissed…..didn’t get my wings and one pizza was wrong and not what I ordered. I think I’m going back to Papa Johns. Not acceptable Pizza Hut!

don’t think the employees can read. i work at a pizza place too and the labels are printed out with the specific toppings. took our food home, the pizza was made completely wrong. went back inside to see if they gave us the wrong one, the correct pizza was never made. had to wait an additional 15 minutes for them to do their job correctly.

I ordered a BBQ chicken pizza and instead of using BBQ sauce the establishment thought it would be funny to use soy sauce instead. The experience has ruined pizzas for me and Pizza Hut in general. Management was unapologetic and did not really seem to care. Safe to say that I won't be eating here again.

Location has always been a disappointment. Haven’t been here in over a year and nothing has changed. I’m assuming it’s the college campus that keeps them in business because they are literally displeasing every single time! The food is trash. The loop 288 location isn’t as bad but this location comes off as a joke. The food is terrible .

i placed an order thru pizza hut and it never showed up, so i called today to get my refund and the person on the phone told me it had already been voided lmao. idk could just be me, but maybe you should call and let people know their ordered isn’t going to show up instead of voiding it and leaving them expecting food still. damn covid really killed common courtesy for y’all didn’t it!

"Awful experience." I placed my order for delivery from Pizza Hut at 227 W. University Dr. at 5:45pm on 11/14/21 which I was told by the call center Rep. that my order would be delivered in 35 minutes. My pizza was delivered at 8:10pm and not from the restaurant of my choice, and the order was incorrect. I called Pizza Hut and was given a $20.00 credit 💳 that I haven't received. So disappointed ☹️.

31 dollars, 2 and a half hours, lukewarm pizza. Bang up job. 6 days ago I was informed via email that the Pizza hut store in question would contact me within 3 business days. This has not happened.

pizza had too much sauce even though i asked for light and there wasn’t enough cheese. the old team made great pizzas, but i’m not impressed with this new set. the pizza wasn’t hot and i waited for a couple minutes before anyone acknowledged me. once they did, it took another couple minutes for them to find someone to let me pay. this location used to be my favorite :( $15 for a (medium pepperoni) cold pizza that didn’t follow my specifications for light sauce

My orders are never correct when I come here. I called and advised them of this and was offered a credit. Call back to use the credit and was told there was no credit on my account but it can be applied for the next order. Once this one is placed. That is insanity. The absolute worst time to go is during the day 1st shift. I ALWAYS have a problem. I should’ve learned the first time just make it at home or go somewhere else. If you get what you ordered, it wasn’t on purpose. They mess up more than they are correct

This was the absolute worst experience ordering pizza in my entire life. Crystal the gm had an opportunity to make it right, but she doesn't possess basic customer service skills and should not be in charge of that store. My order was messed up at every turn in the process and I still tipped the delivery driver $40. They even gave my pizza to another group that had a similar order near by. The delivery driver had to turn around and get my order from them. There was a mistake and they didn't bring any of the sauces and the delivery driver said he would be right back...he never came back even after me calling several times. I called Crystal the next day to take the $40 off so it is a $0 tip since the driver refused to bring the sauces from the store to our location. She continued to raise her voice at me and tell me how wrong I was. Unbelievable! Stay away from this store!!! You have been warned.

There should really be a zero rating option. We haven’t ordered a pizza in a while so decided to stay in and order a couple. First off, if I wanted door dash to deliver my food I would have ordered through them. Our driver called and (I’m assuming) got disconnected, so I called him back. He was very rude asking why I called him and he told me he was driving around our neighborhood and would eventually find our house. Once we got our order we opened the boxes to find two very messed up pizzas. Both were cut into small very awkward pieces (when I ordered I asked for traditional cut wedges). Both pizzas had been slid to one side of the boxes. The thin crust one was over cooked and the crust was broken into crumbs. They were cold, hard and tasted terrible. This will be the last time we order from this location.

The employees make it super clear that they hate their jobs. I was waiting at the front for what seemed like forever while all the employees were in the back, till the person working the front (I think his name was d?) finally acknowledged me but instead of a simple hi, hello, or anything, he just yelled at someone from the back to come help. And the pizza definitely did not make up for the service. Please save ur time and money, #teamdominoes

I am NOT the type of person to complain....but how in the world is this store still open?! I'm at a loss. I ordered online at 7:30. The app said it would be delivered by 8:10. I called the store at 8:20 and they said it had been delivered. I explained to them that it was not delivered. She then said ..oh... actually, it's still in the warmer ....door dash never picked it up. They said they were going to recook my order and have it delivered. 9:00-still no pizza ....so I call again. They said it was still in the warmer and that door dash was about to pick it up. Needless to say ...it is now 10:15 and I still don't have my food. I have called several times and they just keep putting the blame on doordash. This saga has been absolutely ridiculous. Will I get the food I ordered at all? Who knows.

I visited the restaurant earlier this week ordered quite a bit of food. I did an online carryout. let's just say I wish I didn't order pizza from this location. My Pizza was wrong, wasn't even Hot ,Cold when I took a bite in the car. The Topping Seemed like they were throw on from a mile away, Topping didn't seem fresh, overall worst Pizza Hut, nice dudes sad pizza

This Pizza Hut was great until recent new management. Waited 45 minutes for an app pickup order that said was ready, pizza was cold, little cheese and very dry. Called management but no return call. Will not order again. It’s a shame because it used to be consistently good.

My husband just picked up our two medium pizza’s and evidently the cashier handed him a receipt and told him to sign and tip. Tip?! For a carry out service? You need a tip for handing over two boxes of pizza? The tipping culture in this country has gotten out of control and it’s definitely off putting. We don’t deliver anymore because it’s expensive to pay for a delivery fee AND a tip! Everything is expensive right now and we’re in the middle of a recession. For carry out, stop asking for a tip.

Be aware this store steals money. I work for door dash and every delivery I pick up from this store there is zero tip. Last night I received an order over $76, when I pick up the order Pizza Huts receipt reflected $63 and when I asked the store about the missing tip several workers got angry and denied taking the money. Once I delivered this to the customer I asked and she said she was charged $76 with a tip. Well 7 deliveries with this store and a zero tip every time from the merchant order. If you door dash decline this store! They cannot deliver their own pizzas. This store is trash. Nobody likes a thief.

Not understanding why when you order online you have to wait 40 minutes to an hour to receive your pizza here then receive it and it doesn’t even look like Pizza Hut bread, crust brunt and broken items were missing ingredients were missing. I know how my pizza looks this is not it. I’ll stay with domino’s from now on.

The store says they offer curbside delivery. They do not. I had to fight a toddler and three pizzas out to my car after waiting for them to do their job. The manager was very rude and gave the excuse that "we're busy." If you want curbside and/or decent service, don't go here. Give your money to someone else.

My order should have been ready at 6:30, it was not ready till 6:45. Then I told the person that I had ordered 2 breadstick sauce and I knew he was out from the person in front of me. I asked for bbq sauce and he said that would be another 7 minutes. I then asked for a refund on the 2 dips and his response was that they are like 89 cents. I told him I paid for 2 and I wanted my money back. If his reaction was why did I care about 89 cents, then why does Pizza Hut charge for sauce? Very bad service.

I wish there was a zero rating. I used to order pizza hutt to be delivered all the time but the last 2 times I've ordered something went extremely wrong. The most recent time I ordered it said it would be about 35 minutes. An hour later I called the store and they said they don't have drivers and doordash refused the order so my options were to pick it up, try to resend to doordash and hope they'll accept it, or get store credit. I asked if I could just have my money back and he said since it was sent to doordash it's out of their hands and I can only get store credit. The issue with this is the PREVIOUS time my pizza was delivered 2 hours late and they said they gave me store credit but it never appeared. When I called on that the lady said it would apply at checkout, well it didn't and I ended up spending my own money when I expected to use store credit. I don't think I'll give this pizza hutt any more chances. Don't get me wrong, the guy who answered the phone this last time was nice and all but it's irritating that they don't pay attention to make sure delivery orders get out and they can't give your money back so you're stuck trying to use store credit on another order that's going to go wrong anyway. UPDATE: I finally got my pizza but the doordasher said I owed about $12. I called the store and the manager tried to blame it on the dasher saying she picked up the wrong order. I checked it and it was the right order. After going back and forth with him on speaker so the dasher could hear, he finally admitted he didn't enter the credits correctly on the order and told her to give it to me. The poor girl had to call doordash to figure out what to do on her end because the screen wouldn't clear without her entering payment.

To be fair the pizza we ordered was amazing. Hot and delicious. HOWEVER, the “boneless wings” we got were not edible. I called as soon as I saw them and they were very nice and offered to bring out new wings. They never came. I don’t believe I will be seeing these wings. Why lie to me? Just tell me there’s nothing you can do. My son doesn’t eat pizza he only eats the boneless wings. So I had to make him something else. I’m attaching a photo of the wings. How could anyone send that to someone? These were not touched by us. They can like this.

mariyah rivera

Rude I asked a simple question he answered rudely and hung up before I could even say anything

Kristina Adkison

Delivery estimate was 6:20pm and showed up half an hour later. All the food was ice cold and they couldnt even bother to fully cut our pizza.

Jason Rush

I been eating pizza hut for my whole life. I have never before had a pizza quite like this one. I ordered a 5 topping stuffed crust. I got No sauce, very little cheese. All the toppings fell in my lap or on the floor. The crust is still doughy and the cheese for the stuffed crust is still like string cheese! I worked off an on for pizza hut for many years this pizza would have gotten the cook and whoever was boxing the pies canned on the spot!! This is terrible pizza. Its one thing to make bad pizza but this is rubber and I wont eat it. I really dont think that store can do any better tho. Time to shut it down.

Julie Maddox

Ordered online. Received notification order ready only to be told upon arrival they needed to remake one pizza. Waited an extra 15 minutes to take home 1 hot and 1 cold pizza. Same exact thing happened a few months ago. Never again. The pizza is just not that good.

Hal Hampton

Gross Pizza, COLD, No cheese or sauce and I ordered extra cheese and sauce. Delivery stinks supposably Uber and Door Dash are doing the delivery and it sucks. Pizza hut app said delivered at 7:41 PM but really was delivered at 8:05 PM. Owner needs to shut this Pizza Hut down, clean house and start over and stay engaged. I was shocked at how poorly one could send a pizza that is poorly made to a customer. Pizza Hut Corporate needs to investigate and shut it down. Disgusting experience....

Anthony Holmes

This place needs to be closed. Absolutely no reason why I should walk in after ordering my food online 20 minutes prior, and have to sit there and wait at the front for 8 minutes while people stand around and talk in the back . I could literally see them in the back office through the hot case just sitting there talking. My food was already ready It was just sitting there. And then after waiting, they forgot my marinara sauces. Like this place has had problems for years ,I have no idea how it’s not closed. The fact that I had to call out multiple times just to get somebody to come to the front to hand me some food that was already done! is wild.

Zach

They make some of the absolute worst pizza I have been had. Abysmal taste and toppings and cheese were so sparce they only covered about 50% of the actual pizza. Each slice had maybe 2 bites where you got actual pizza toppings and the red was undercooked pizza dough and burned pizza sauce. Just absolutely terrible taste and presentation. Also they forgot all the sauces we paid for.

Deon harris

Slow. Inattentive. Tonight there were at least 5 people staffed. My order was supposed to be ready at 9. Here it is 9:15 and I’m typing this. I see why there are a lot of bad reviews here. Management. Stinks!

Amanda Allen

Horrible pizzas at the Denton, TX location off University! Our medium pizza was cut super uneven and barely any cheese only slices. The double pepporoni New Yorker was all over the box and barely had any Pepporoni and tastes terrible. It was cold when it arrived and the crust was hard. It looks like pizza that was in the fridge for 2 days. We ordered Pepsi Zero and they gave us Diet Pepsi. Super disappointed.

John Traylor

Worst pizza I have had in last 10 years....I've tried this location about 20 times and I always manage to have 1 out of 4 pizzas be terrible....and I'm not picky....literally no sauce this time...top is great....bottom is not fully cooked....unbelievable!!!!!!!

Jay Hagar

No one answered the phone at all for curbside pick-up. I tried calling three times and was hung up on every time. The pizza I received was torn and cut in random spots, looking like a complete mess where no slice can be picked up without falling apart.

chris

Very disappointed in our Pizza Hut experience tonight. Tried to get a hold of the store at 275 w university for 45 minutes to let them know about a burned pizza we received. Never answered the phone so we had to order a replacement from another chain.

Corey Wilsey

I ordered a large pizza and wings, I did it online so I didn’t realize or know I would have a 2 hour wait, until I looked at my receipt and it said 2 hours. I tried to call and see what the wait was for but nobody answered the phone. Two hours later my pizza and wings arrived, but instead of a handed tossed chicken pizza with garlic cream sauce, I got a red sauce pizza and no sauce on the wings....they put a spoonful in the bottom of the container, but not enough to cover the wings. I called back and was on hold for 11 minutes, finally they answered and said it would be another two hours to get a replacement, but I had to wait because my wife took our car seat with her so I couldn’t leave home. So the new pizza arrives and as he leaves, he hits our raised flower bed. I call the store and the area manager was there, but wouldn’t talk to me on the phone, instead told the employee to tell me that I can file a police report but there was nothing they would do for me. So for a $24 pizza order, I waited 4 hours and now have to fix $200 worth of a flower bed....You Suck Pizza Hut!