Carlos Mendez

My order was incorrect. I did not receive what I ordered, and the items I received were overly salty and spicy, making them inedible for me. This meal is not what I paid for. incorrect items/order.

Eric Gutierrez

Afternoon supervisor is rude and food quality is bad. Restaurant needs to go through inspection.

Robert

Company ordered food from here, every single order had undercooked hard rice , all the food had to be tossed in the trash and I got 0 response from chipotle regarding this matter.

C Q

DO NOT EAT HERE. I got severe food poisoning on Sunday night. I grabbed a quick bowl (chicken, black beans, salsa, lettuce) around 8:45pm before a 14-hour flight. Biggest mistake ever. Two hours into the flight, I started vomiting. And it didn't stop. I was stuck in that awful airplane bathroom for TEN HOURS. I lost count after getting sick 8 times. The flight crew had to help me with an oxygen tank and meds. Asking doctor on plane to volunteer for injections. It was the most humiliating and painful experience of my life. I landed with a high fever and was stopped to continue my journey. I know 100% it was this meal. My husband and friends ate the exact same things I did all day except for this Chipotle stop. They were fine. I was the only one who ate here and I was the only one who got deathly ill. I'm still recovering. I can't even look at salsa anymore without feeling sick. Not to mention, they were slow in service compared to other Chipotle.

Concerned Citizen

Last night, August 4, 2025, I waited in a long line at Chipotle in El Segundo with not enough employees making meals for customers. I finally got my chance to order food and there was NO SALAD DRESSING. I LEFT CHIPOTLE AND BOUGHT FOOD AT TACO BELL!

Ashten Cormier

Leaving this review because I only received a half order of my bowl. I ordered for pickup on my way to work, service was exceptional when I walked in, but I get to work, sit down to eat and the bowl is so poorly thrown together and only half full. Seems like because I ordered to go, they decided to significantly reduce the portion sizes. Won’t be back here again!

Fuad Musa

I placed a catering order with Chipotle that was supposed to include three meats. Only two were delivered. I may not be an expert in identifying every type of meat by sight—but I can count to three. Unfortunately, it seems their manager can’t. Update: Yeah - I’m not going to reach out to your customer care service. The amount of time we would have to waste on this from our side is not worth it. I just won’t recommend you guys for our corporate events again. Consider yourselves blacklisted.

Luis A Perez Mendez

Chipotle seemed to be understaffed in the front… maybe in general. Ordered for pick up but ate inside and they did me very dirty with the portion amount. Cashier service was not welcoming but very understandable. Only 1 cashier and 1 making the orders so I get the stress. Men’s restroom stunk so bad as well.

Stepan Kovgan

Around 3:45 PM today, I ordered a bowl with rice, chicken, fajitas, and lettuce. The guy helping me was very polite and respectful. However, when I asked for fresh chicken before he served it, another employee in the back—who was cutting fresh chicken—rudely said, “The old chicken has to be finished first, only then we’ll serve the new, fresh one.” I was absolutely shocked. I told him I’ve worked at Chipotle before, and that the customer’s request should come first. I simply wanted fresh chicken. He flat-out refused. When I asked for his name, he declined to give it to me. That level of disrespect and arrogance is completely unacceptable and something I’ve never experienced at Chipotle before. It was offensive, disappointing, and frankly outrageous.

S W

This chipotle has consistently been just hit or miss. Had some good experiences, and some negative ones (not the cleanest, occasionally skimps on portions, more so than other locations, gets extremely busy during lunch/dinner times given its proximity to offices). For this experience, I was trying to redeem a reward, but the app was having issues (which central customer support later acknowledged as well), long story short, my points disappeared. I did this all in front of the cashier. Occasional app issues are understandable. However, the main point was that the cashier/manager next to her was incredibly unsympathetic and unhelpful in resolving this, looking at me as if I was trying to cheat the company out of $3. Are you serious? I’m not complaining about having to pay an extra $3, but how I was simply dismissed, given how much I’ve spent at the restaurant over the years. Way to reward loyalty. In any case, this experience was quite negative and given how this particular restaurant was always quite hit or miss, I won’t be going back. A good example of a proper quick and easy restaurant, The Kebab Shop, is just across the street. I just wanted to mention them out because they are similar to Chipotle and they’ve had much more consistent good quality every time I’ve gone. There’s also a decent In N Out a block away. I’d avoid this chipotle if you don’t feel like gambling.

Virginia Garcia

Well I just got my lunch but when I ordered the chips with queso blanco.. they only filled half the cup with the cheese.. I don’t think it’s fair that they do that. I could see if it was requested “on the side” when they want it on top of their food.. but I paid for the chips with chips.. the usually fill the guacamole to the top..

monica mitchell

Do NOT order delivery from here. They will literally give you a bowl of rice & beans with a piece of meat. I paid $27 for this (delivery fees & tip). The bowl arrived half empty & cold.