Aidan was the best person that i ever come across!!! He was so happy and excited to serve us !!! I will literally drive 10 miles to this location!! Thank you !!! Keep up the great job 👏!!! The best barista ever 100%!!!

I went to Starbucks earlier before they closed and they were slammed! For them having to work on Christmas and being overwhelmingly busy, I loved that they were genuinely nice and had positive spirits. Being nice goes a long way. Hank you, Merry Christmas! 🎄❤️ 🥰

I absolutely love this location! Always satisfied with their service the staff members are so nice and polite. Always being attentive to what we asked for when ordering. I highly recommend this location. Best regards Giselle 💕

I had a quick 24 trip in Harlingen and the barista at the drive through this morning MADE MY DAY! He was so happy & so nice. Honestly, really made me feel better after a rough 24 hours. Drive through guy for President!! I didn’t get his name & already threw away my coffee but he was wearing a black & red plaid shirt. He was the BEST EVER!!

Employees are so nice! Best Starbucks in Harlingen! Drinks are always top quality!

Went through the drive-thru at 12:00pm. I didn’t know what I wanted so I explained to the cashier what kind of drink I was looking he suggested something and IT WAS PERFECT. Exactly what I was looking for 😊 great service and it was ready by the time we reached the window! I love this Starbucks! Definitely the best service in Harlingen. Keep it up guys! 👍🏽👍🏽

Love it here. Drive thru guy was cool 👌🏻

To the barista who prepared my Iced Dopppio with 2 extra shots... Thank you! It. Was. Delicious. I thank you... my coworkers thank you... my friends thank you. I love this store. Like others have said, they do have long lines at times, but their service has been consistently great.

Honestly a nice place. The staff is always friendly. I'm also quite appreciative that they're willing to help me decipher my caffeine addicted family members incoherent ramblings of strange, half remembered drinks. Also try the Tomato Mozzarella sandwich. Simple yet good

"Welcome to the best Starbucks in Harlingen" was the first thing I heard going through the drive through. From that point forward I was sold. The lady helping me out was amazing, positive, and had a beautiful spirit. The coffee was delicious too even though I just got a nitro cold brew (those calories aren't going to count themselves.) 10/10 would recommend.

Great service. They were very busy, but they were fast and friendly. The coffees are perfect and the egg white burrito was delicious.. We’ll be back! Thanks to all the staff, y’all are great!!

The baristas were very helpful and patient as they processed an order my app wouldn't put through, and they even applied a free drink I had earned but my app ate when I had to reboot my phone. Their attitude at 6am the morning after Thanksgiving was exceptional and they made tasty drinks to boot.

Sabrina had AWESOME customer service!! 💗💗 I love her! Super kind! She definitely deserves a raise! I will be coming again specifically for her attitude!

They prepared our ordered really quickly and we didn’t have to wait in line in the drive thru for long! Food and drink came out perfect !

Mattie has great customer service and is always so happy when he is working. He is such a joy to see and his energy is high. Thank you for always having such a great vibe Mattie. Anytime I'm having a bad day and I come to get a drink, you always lift my spirits without even knowing! Many blessings to you luv! I hope you move up with the company. You would be an amazing leader🫶🏻

Nice store in a great location.

This location is constantly busy but the service here is great and i never have a complaint on anything. Tonight I had my evenings caramel crunch frappe :)

Autum, Eddie are awesome. Thank you guys

I LOVE DRAGON FRUIT VENTI VANILLA BEAN CREAM ALL DAY EVERYDAY

Nice place. Very big for a Starbucks. It has a nice ,cozy vibe. Sometimes it feels all dark and mysterious though. Anyhow ,it reminds me of this one movie with Aubry Plaza in it.

I had a gift card and purchased the yummiest chocolate chip cookie. 🍪 I didn't have enough for the drink and the clerk gave me their Strawberry lemonade. It was to die for! Real Strawberries! Great place to go. The negative, the line is long!!! But, worth it!

Trentas Passion Tea, light ice, and 12 Splendas, please.

I do not see a point of doing the mobile order if they only start your order if you are in the store. We do the mobile order so that way we get there on time to pick up our order not to wait for it. This place makes you wait might as well wait to order there. Smh 🤦🏽‍♀️ defeat the purpose of ordering on the mobile Update: I decided to talk to the manager. The manager was very nice and help me understand the process and made my review and my view for this place. I know Starbucks wouldn’t fail me and appreciate her acknowledging the issue and helping me understand. Don’t jump conclusions and first talking to someone. I apologize for the bad review.

The service was phenomenal the staff really does go above and beyond for the customers.

I think it is awesome how all of the employees are on their toes and EVERYONE is doing something.. they are super busy but definitely working hard and watching them work together is awesome!! Just wanted to give the employees a shout out!

Had to come back to update my review since moving to TX and finding my new favorite coffee spot- i drive out of my way for this location because my coffee is made the same way EVERY TIME! Marcus is hands down on top of this location and is doing an awesome job! I am here 6 days a week and without failure if the line starts backing up in the drive thru- any Barista will rush outside to speed things up which is appreciated for mornings and getting to work on time. My dog has learned when it is a Saturday and also looks forward to his puppacino. Refreshing to find such a great team that stays consistent.

This Starbucks location is truly one of a kind. I come here daily to work on school and other tasks, and it’s honestly the highlight of my routine. The entire team makes this place feel like a second home. Marcus, the manager, is absolutely amazing, he’s kind, hardworking, and always welcoming with the sweetest soul. Adrian brings such a vibrant energy in the mornings—his upbeat attitude and confidence-boosting vibes are unmatched. Maddie is always so kind and helpful, Jazz has a welcoming presence that instantly puts you at ease, Kamille greets everyone with a smile every day, and Hope is consistently amazing as always. Even on the rare days when something’s off, like today when my coffee tasted a little different, they fix it without hesitation. That level of service is rare and appreciated. I might walk in a little tired, but every time I leave, I feel recharged like my battery got powered up haha! The genuine conversations and positive atmosphere here are what make it so special. There’s no other coffee shop that can beat the service and energy of this team. Thank you all for making every visit so enjoyable, not just for me, but for everyone who walks through those doors!!!!

Great selection..always have a friendly greeting for you when you walk in the door..also, they often write cute messages on your cups!

If Starbucks had a frequent flyer program for coffee addicts, I’d already have a gold card, a complimentary therapy session, and my own parking spot. Walked into this location running on 3 hours of sleep, questionable life choices, and pure anxiety. Walked out with a venti iced matcha, my will to live, and a barista who called me “queen” with the kind of energy that makes you believe in humanity again. The vibes? Immaculate. The playlist? A mix of indie pop and “you can cry here if you need to.” The drink? Made with the precision of a NASA engineer. I saw my soul leave my body and do a little dance after the first sip. Also, shout out to the barista who spelled my name correctly on the cup—you’re doing the Lord’s work out here. Only complaint: the straw was so tiny I felt like I was sipping my drink through a Capri Sun hole in a windstorm. But hey, hydration is hydration. Will I be back tomorrow? Absolutely. Will I pretend I’m there to “get work done” when I really just want to people-watch and vibe? Also yes.

Customer service at this store is very friendly great team I come here a lot for great customer service service

I absolutely love coming to this location, the people employed here are always so kind and always in a good mood. To the employees currently here thank you for the perfect customer service. im closer to mercedes but ill literally drive to this location for the service they give. On a different note my drinks are always on point!

Shoutout to Marcus & his team at this location; Outstanding customer service every single time. Friendly staff, store always clean, food & drinks on point. I always choose this store because they get you right. Awesome job guys! 🥰👏🏼

Had a craving for a non caffeinated warm beverage on a chilly Saturday night that wasn't too sweet. Attendant was super sweet and helpful in giving suggestions. Wonderful service. Went for a hot cocoa with the right amount of sweetness. Overall awesome.

The personal goes an extra mile to satisfying you, And the young manager very polite and making sure everything runs smoothly

I am a Starbucks addict!!! The staff knows everyone by name. 😎 the atmosphere is always welcoming and I always look forward to stopping by, I always go inside the lobby just to say hello. My usual is an iced shaken Expresso with 3 pumps classic and 3 pumps vanilla and a butter croissant. From the placing of your order to when you take the first sip of joy, my oh my I love coffee and Starbucks is my only choice 🥰☕️

Stopped by the drive thru with my daughter for our usual drinks and ended up having the sweetest mom-and-daughter moment. The festive red cups were an unexpected surprise and really made our day. Thank you, Starbucks, for the little joys. 💗☕✨

Extremely helpful and attentive staff! I wanted a cappuccino with salt and butter! They seemed to go out of their way to make this happen! Made my break from a long drive very enjoyable!🙏🏻☮️❤️

I downloaded the starbucks apps which makes life easier if your like me and likes coffee but doesn't really know the lingo. This place offers a nice variety of breakfast ideas and pastries. Its also open from 4:30am on a daily basis which i didnt know and makes it convenient as I make my way to work by 630am. Fast service and you can also tell them to surprise you with coffee or refresher or whatever you choose. Very friendly staff.

Steve is awesome!!! They are quick to fill orders and the food/drinks are pretty accurate to what I ask. Side note: my drinks are always usually customized. Also, I was having some problem with my mobile app and they were awesome at going the extra mile to helping me out with that!! The staff there is very much so friendly and helpful . Great place to hang out and talk. The outside tables are great on those cool nights. The employees also go above and beyond to always ensuring that the areas, inside and out, are exceptionally clean. The bar area is always stocked up with all the add ins and the clearance cups and tumblers are always a great deal! Drive thru is always a fast motion as well. Never had to wait more that about 4-5 minutes even when the line is out the parking lot onto Tyler street. If you are still reading, you need to stop and head that way for a nice hot or cold cup of coffee or tea.

+6

The barista in the front, I believe his name was Rod. He made me feel so welcoming and after I received my drink i noticed i forgot to mention no cinnamon on my shaken espresso, they didn’t even hesitate to offer me another one, even tho it was my mistake, great staff and amazing coffee, will definitely be stopping there more often.

Great. Barista made me a hot vanilla latte. She made a design in the froth. Very friendly place. Clean . Nice experience.

Best service, best coffee, best atmosphere in the Valley. I’m greeted every time I walk in and my coffee is always delicious. The tables and restrooms are always clean. I think everyone deserves a raise at this location for a job well done. The manager, Marcus is the best too.

Great customer service, it was our first time going to that location. Stuff is very friendly!

This location is awesome!!! I got my drink so fast and the employee was so nice.

The service is always great, the employees are always happy. I didn't get the hype about Starbucks before but I now find myself going there at least every week sometimes 2-3xs a week. I love it! Fair pricing too!

My latest trip to Starbucks was my birthday The barista made me feel really special... not just because it was my birthday but because he felt like he needed to make everyone feel special I'm sorry that I didn't get his name hut there's no way I could ever forget that curly red hair, that perky attitude and wonder soul at the Starbucks on Tyler Avenue.

The remodel is nice for the workers but less seating for the customers. The new outside chairs looked so comfy tho. Busy but still hot my drinks and hot foods in a timely manner.

Stephanie Swartz

Fabulous coffee, Consistent, friendly, talented baristas! I wish it was cheaper so I could visit more often. PS buy a stranger hot chocolate

Loan signing agent

Always great 👍 👌 service..... There cinnamon dossi latte with the cinnamon coffee cake is the best

Brian Ornelas

The customer service was fast and easy. Good coffee and atmosphere. Love it.

Adrien Lewis

Tim was on the ball. He was Quick, Polite, and Happy to be there. It was 10:45pm on a Thursday. He went above and beyond. Pay this man more Starbucks.

Kaylee Luna

I am from Brownsville and I will always prefer the Harlingen Starbucks. The workers and environment are very nice and friendly. Keep up the good work!

Stephanie Amaya

Always a great experience trying new drinks. All time favorite is cherry chai latte.

C. Longoria

A word of advice. Get the App. Drive thru gets busy after 7AM. This location makes the best warmed oatmeal. Whoever handles the AM does an excellent job, of being friendly and efficient. My favorite is the Blueberry Oatmeal. Perfect consistency.

Julio Barrientos

Great coffee and great service at this location! Workers were friendly and helpful. They served my drink and food quick and efficient. The atmosphere and the music was good. Starbucks coffee is always a good choice to star your day. If you need a good drink, this is the place. ...one person, one cup, and one neighborhood at a time.

Anna A

Great environment, friendly customer service, usually always a busy drive thru but doesn't stop me from going by when I have 10 minutes to spare.

Maritza N. Carter

My drinks are always made as ordered as you can see my multiple cups💚 Baristas are the best in Harlingen and I don’t mind driving the extra miles to get here. Super friendly and fast service.

+2

Leslie Mike

I work at VBMC so coffee is a must, but with this heat a TRIPLE mocha frappe does the trick! They're so damn good. Fast and friendly drive thru service. Will be returning of course.

Nate Short

Fast service. Always friendly staff. Consistent coffee. Lots of room inside with a mix of comfy chairs and tables with chairs. The drive through is normally quick. I love they are open late.

What can you say about Starbucks? You haven't tried it yet? Why not?! Can you get coffee at other places? Yes. Starbucks is what it is. The coffee is the good. The bfast sandwiches and egg whites are great. The app is great. BTW, do yourself and everyone else a favor and order and pay ahead on the app.

They will sometimes get your order wrong, or make a mistake on your name. Other than some of those minor mistakes, they are a good place to relax, order some coffee, talk with a small group, or just do some work on your laptop or phone.

The wait time is a little long. Even though I was the only person in line in the store. They did have a large drive threw line. The staff was super nice and friendly. Minus one start for disorganization of the baristas.

I ordered 2 black tea lemonades sweet and I was disappointed how they turned out. However, the service was great, the staff was friendly and very attentive. Overall a great place to chat with the baristas!

The service here is pretty good even on days when it's busy. I've never had a bad experience with any of the baristas and they're helpful if I have questions about a particular coffee. The remodeled interior that was done some months ago has added a few more seats but overall it's smaller than some other Starbucks locations in the area. If the drive thru is busy, you may get faster service going inside. The drive thru path is kind of small so on a busy day the line can back up into the street or block the entrance.

This location is always packed. It's a hit or miss if you want to have a one on one chat or client meeting. The coffee is not that great and they use syrup to sweeten cold drink, which gives me a headache. I love the smell and the music is usually awesome.

Get coffee and go

The line in the car lane was very long. I went inside. Only one in the store to order. I did not get my drinks for 15 minutes. I would believe they should have some baristas for drive through orders and some for walk-up orders. Harlingen, Texas needs more Starbucks for sure...the IRISH CREAM COLD BREW was delicious.

Was getting towards the end of the night and the place was pretty dirty, floors needed to be swept and tabletops needed to wiped down. My drinks were really good though and they came out quickly, bartista was friendly.

Ordered an iced pumpkin crème chai. Disappointed- the drink was served to me 2/3s full, barley any beverage in the cup. I had to return from drive thru & go inside, request they make it right. Thankfully they did honor this request which I appreciate, why not just get it right the first time?

I just buy their fresh brews because their flavored coffee drinks lack the coffee taste. I want any coffee drinks I order to have good coffee I can taste.

7th time my wife and I have been to this location. Unbelievably, they messed up every time. First they didn't use soy instead of milk. Then the made it hot instead of iced. Then they gave us the wrong size. And repeat. Starbucks needs to stop congratulating themselves and train their employees better. And pay their employees better. No one loves to work. They do it for the money. Give them a finanical incentive to be better at their jobs.

Very small location, terrible drive thru. The drive thru merges with the business next door and blocks flow of trafffic when more than 4 cars are in line. First time here and hopefully last. Waited in the drive thru line for 8 minutes and they could not clear even 1 vehicle in that time. Finally parked and went inside to wait I know all are busy, just used to seeing traffic flow not just everyone parked and/or waiting to be serviced.

In town for a week for business and have been going every morning and the drive thru is ridiculously slow! I was in line for over 25 minutes EVERY SINGLE DAY!! The guy taking the orders needs to be way quicker. Takes way too long! We’re all just trying grab our coffee and get to work!! Highly recommend you work on this

Friendly staff but drive thru isn't "fast" in any sense of the word. Second trip in a row I've spent 40+min waiting. Gonna stop ordering thru the app because you can't get a refund if they're taking forever after you ordered. C'mon guys...we're on 10th month of the pandemic. Figure it out.

The young lady at the counter did not acknowledge us even though she saw us standing at the counter. She was rude and not helpful, not the kind of service I’ve experienced at other Starbucks.

You can try ordering a drink as a walk-in customer, but they're so busy with drive-through and app orders that you'll be waiting ten minutes to place the order and another ten minutes to get your drink. Patio has nice new furniture, but no one ever comes out to wipe tables and chairs, or pick up trash. It's mostly used by people who are not buying anything. There is WiFi signal, like at every Starbucks, but it's not connected to the Internet. Most of this could be improved with better management and staffing.

“Cafe Closed Mobile Pickup Only”…Whisky Tango Foxtrot over? I really don’t get it when SB stores do this. I walked over from my hotel and was looking forward to sitting down, relaxing and enjoying a coffee in a clean, comfortable, air conditioned SB…no joy! I just don’t get why they do this.

BarcodeJ IIllIllIIlIIlIl (IIllIllIIlIIlIl)

Guys, if I'm paying 7 dollars for a Caramel Macchiato at least give me a caramel macchiato. I worked there for 10 years. This ain't it. It ain't even close. Consistently comes this way from this store. On this one they even asked if I wanted it upside down, and I specified no. Come on. Vanilla, ice, milk, espresso, caramel sauce in that order, espresso sits on top of the milk. You're putting hot shots directly into cup adding milk and then adding ice mixing it all up. The flavor profile is different. The temperature profile is different. Do better please!

Viviana Palacios

Have always got my drinks perfectly made but today I was highly disappointed the lady at window said she would call me when drinks were ready asked for my number never called. SO after the 30 min she said they would take I went ahead and headed over to pick up and drinks were ready but looked like they had been sitting on counter all melted and they didn't even offer to replace them sad sad day I love starbucks but today they lost a customer. But will try other location next time. Total of 4 melted frappes

We pulled up to the order box and waited 5 minutes before we decided to ask if anyone was there. I ordered a simple grande strawberry creme Frappuccino, and for some strange reason they put caramel drizzle on it. It looks nothing like the picture from the app, it looks absolutely gross, and off putting. The pastries we got are now served inside plastic bags, so they can no longer be warmed I guess. Also, the paper straws are too narrow for the cookie crumble to pass through. Overall, I didnt have an enjoyable experience.

I ordered a Trenta Peach Tea Lemonade on the app last night and stopped by to pick it up only to find the doors locked. I called the store; took about 5 different attempts calls before someone answered. Each call rang 10 times but no answer. The lady who wouldn’t give me her name said I had to pick up in the drive-thru which had at least 12 cars ahead of me. The app usually will tell you if you cant go inside to pick up your order but not this time. Online it shows the availability for takeout, drive-thru, and dine-in, which by the way there was one guy in there eating and drinking a coffee. I asked her to cancel my order but still don’t see a refund on my account. Bad service and lady not professional at all. I wish I could leave 0 stars.

This store is drive through only. They are ill prepared. They need to have workers in the drive thru line taking orders to call inside so the line keeps moving. We waited inline for over 30 minutes and left with probably 30 more minutes to wait. I won't go back to this store. Starbucks is not that special to me.

Ordered brown sugar oatmilk shaken espresso left with a Grande cup 3/4 filled with oat milk, a hint of espresso at the very bottom and NO brown sugar syrup. It was milk at first taste then we swished the drinks around and got a small amount of espresso flavor. Very disappointed

Typical Starbucks, 6 people "working" 1 person making drinks, one in drive through the rest standing by register not helping or cleaning. Coffee was watered down, literally was thrown away as a full cup at next destination.....thanks. A simple stop for 2 drinks took 18 minutes.

I came in today and they don't have a lot of items on the menu. Also no cup sleeves no napkins Really? We pay alot for a drink and they don't have what we want. Something she be done to correct this problem.

Usually crowded and dirty. Barista are always behind the counter talking and no sense of urgency. Unfortunately both Harlingen location's are sad. Service at Tyler location still very rude, slow and poor quality. Not worth my effort or money any longer. Corporate Customer Service sent a form letter with the template not even filled in properly. Definitely not a place to bring business associates any longer. Very sad!

Worst Starbucks ever! They consistently get your order wrong. The wait through drive through is long and they are on apologetic about it. Basically they could care less about their customers, they got your money now move on! Keep your hard earned money for a Starbucks other than this one . Buyer definitely beware

The coffee shop was pretty much out of a lot of their products, specially the popular ones for the season. I’m a Starbucks fan and I was very disappointed at experience at this location. I also ordered a Frappuccino for my sister who recently had surgery no coffee, when I asked the associate which one no coffee, she got mad at me for making sure order was correct.

Order online a hot coffee, 20 minutes later get there, they mistake the order, not a big deal. The fact I was standing next to the pick-up area and two other customers walked and got help, and 5 minutes later (still ignored), I had to ask for help, just to be told "we're busy you have to wait sir" got my nerves... really?

Walked out after waiting for my drink for ~10 minutes. Typically this wouldn't be a problem, I don't mind waiting especially when its busy. However, I do mind the fact that the 3 people who ordered after me (one of which had 4 drinks) got their drinks before me and the barista hadn't even started my drink.

This particular Starbucks is notorious for making their drive-thru customers wait at least 45 minutes to an hour till they get a drink, there's absolutely no way to rectify this amount of time stolen on a daily basis over coffee, the employee's move like molasses unlike the Starbucks across town on Ed Carey where you can get a coffee two to three times faster

Walked in placed my order and waited over 15 minutes just to be told, oh sorry I think someone threw away the ticket. Ha ha ha ha, ha, we'll make it right away. Never again.

Rude customer service. I love the Starbucks every where else in Texas but when I come down here to Harlingen these people here are something else They act like they hate working there.I try to be extra nice and they treat me so poorly. The drinks are never made right I believe they have old machines too because it taste like old sewerage water.

Service is great, but they do not put what you pay for this used to be my favorite Starbucks in the valley, but Lately I tell them that I want a pacific thing on my drink and they charge me for it but they do not put it!! So annoying 😑

if you have an employee that cannot multitask then please keep them away from the drive-thru. This Harlingen store is the slowest one I’ve ever been to. And with bad customer service. I arrive being the 3rd car in line, and waited 5 minutes while the first cars order is taken. When I get to the ordering screen, no one says anything for a minute. I say “hello?” I get a “one moment please”. It was a mobile order so I proceed to the front after I tell them under what name. Get to the window and see both of my drinks RIGHT THERE. Girl walks away from window, comes back, continues to take order from her ear, ties her apron, grabs something from under the register, continues to tie her apron, continues to take order. I’m staring at her this entire time. She gives me one drink without saying anything. I wait for the second while she CONTINUES to take the order (because a person can’t LISTEN AND HAND A DRINK OUT AT THE SAME TIME???) She gives me the other without even looking in my direction so i couldn’t really reach, I’m so frustrated at this point. I grab the drink to hard I guess and a little spills out. She just looks at her hand and looks back at the screen. Please get this individual to work on simpler tasks. Get someone else who can work quickly and effectively. This was on 9/11/24 around 545pm. And yes, I’m aware that if I need additional help with this concern I click “contact us” on your website.

The water in my refresher had a bad taste. I took a chance and ordered another a month later and it still had a taste but not as bad as the first time I got it. I believe the water filtering system maybe. But I don’t think I will be going to this location anymore.

I went to the drive through, asked for extra caramel on the bottom of my cup,when they brought it to me, there was a little caramel on the sides of my cup, but none on the bottom, so I ask about it. This girl slammed the window shut, I was told to move forward. The girl brought out my drink, I could tell she was mad. She handed me my drink, I said thank you, and she stomped back toward the door, and went in. Sooo rude. I don't think people like that should work with the public.

I work nights and I have to be at work by a certain time. The order in advance is very convenient WHEN THEY ACTUALLY MAKE MY DRINK IN ADVANCE, NOT WHEN I ARRIVE!!! It's been at least a dozen times that they wait for me to physically be standing there, ask for my name, then they make my drink. I order at least 10-15 min before arrival. I actually have ordered 20+ minutes beforehand, and they still wait for me to get there. To top it off, the people who walked in and ordered at the front register still got their drinks before me. One of those customers felt bad since she recieved her drink before me and actually offered to give me her drink.

The order pick up needs to do better. I’m in a hurry other wise i would have made him remake my drink. Watered coffee no cold foam.. Waste of 7.00

Happens over and over. So decided to get down this time. Asked for light ice and extra oat milk, my expresso came loaded with ice, after i took the bulk out the cup was less than a 3rd full. Went inside and all i said was if they could please just add more milk. The guy got upset for some reason and said he cant keep remaking it. I told him again all i wanted was a bit more milk to diliute the coffee since they hardly put any milk, it eas all ice. And again, he kept telling me he couldn't remake it. Again, I told him Im just asking for a bit more milk to be added to this one, I dont want a new one. Again, he insisted he can't keep remaking it . I go t upset and told him, "You know what forget it." As I was walking out, he offered to remake it. Too late, he had already upset me. And I came in in such a good mood too. Never coming back to this Starbucks. Picture of what was left after I took out some ice.

3 strikes and this Starbucks is out!! - 5/22/25 I had a 4 drink order and asked for a bag with cup holders; they said no bags because they are for delivery only and food items and I got a cake pop but that didn’t constitute a food item - 6/9/25 I placed my order and added my personal cup; I get to the window the person basically shoved my drink in my car and I said “oh I asked for a personal cup” they said “oh idk I didn’t make your drink “ no sorry, I’ll make it right NOTHING! I asked “do you still do personal cups?” They said “yes, why” I said “because it’s here in my paper so I was just wondering why it wasn’t down” they pro work say again “idk I didn’t make your drink” I did speak to the Manager and at least he apologized. - 6/12 today I added my personal cup to the order and this is what I received (see pic) and I asked “why wasn’t it filled to the top, it usually is” they said “I can fix it for you” but I didn’t want it to be touched again because it should’ve been right the first time. Needless to say, this Starbucks has gone down hill with service.

My daughter placed a mobile order last night on our way to Starbucks because it's easier than ordering at the drive thru for her. We get there couple minutes after placing the order and no one else was at the drive thru so I drove around the store once before actually getting in line. A female asked for the order and I asked if there was an order for *daughter name*, she says she's gonna check, then a guy comes on and RUDELY says, "you JUST placed the order, it's not ready yet." I was kinda shocked because we've never been told that. The more common response when that happens, and frankly more professional response is, ok, we're still working on that order, you can pull up to the window, or, we're still working on that order but would you like to add anything else? Then after he said that there was THE LONGEST PAUSE and I said, "ok.... That's fine?" Again, another long pause before the female comes back to finally tell me to pull up. Mind you, the store was not busy at all and no one else was in line so tell me why I waited at window for an awkward 7 minutes. Like they intentionally took longer just to prove a point? Honestly what's the difference between me pulling up and ordering and me placing the order online? There was no need for the rudeness whatsoever. We were so excited for our coffees and that unnecessary comment and wait time just ruined the whole experience. That young man needs to be properly trained oh how to better respond to customers because that was completely unnecessary.

Paid for ventis, because I was craving them. Bought one for me and my husband, told them “light ice” does that look like light ice to you? My coffee tasted like pure milk, and not like it was mixed at all. Don’t recommend this one, I’ve gotten drinks that are supposed to be not stirred, stirred and I was upset. Our barista was rude, they had such an attitude and didn’t even say thank you. Proceeded to give us an ugly look, no thank you taking my business elsewhere. Oh and by their policy, some drinks are required to have ice, so you get less drink than you’re paying for.

Man o man does this drink taste like city water with that ice they are using. My drink had a very distinct taste today. I can tell the flavor is very different. Alice starbucks did not have this taste.

Maria Rodea

I’m super de satisfied with the customer service at this location, at least with the night shift. I called ahead before placing my mobile order and explained to the lady on the phone that it was my nieces birthday and I couldn’t personally take her since I live in Austin, so I asked if she could please do me the favor or writing a little something for my niece on her cup. She said yes, I could write happy birthday. I repeated myself at least four times and she said yes I will write happy birthday. When my niece picked up her order there was no happy birthday on the cup nor on her cake pop bag. It might not be a big deal for some of y’all, but I know when I worked as a barista I did my best so that customers could leave with a big smile on their face. And yes, I am super upset for this little detail that was not done which I called ahead before placing my order! This is why I write this review, even though it won’t make a difference at least now I know what location not to order from when asking for a small simple little request. Thank you!

D V

Long wait times. Especially for DoorDashers. Orders are never ready and wait time is sometimes more than 7 minutes.

VERONICA S. MARTINEZ

Extremely disappointed this morning ordered my venti and received a ¾ cup full and thats with the the foam so I got ½ a cup of coffee for almost $7 shame on you barista. You're service sucked I hope the same service gets returned to you when you must need it.

Alyssa

Incredibly slow drive through service. Spent my entire lunch break in line for one drink and a sandwich. I’d order in next time but I’m worried it’ll be the same. Won’t be coming here again. The management is all over the place here and they clearly do not value your time. I would only suggest coming here if you have nothing else to do for the next hour or so.

localstrawberry

Such an awfully managed Starbucks. 30mins for 2 drinks is actually insane. Do better please

Cindy Lysa

This is like the 3rd time i get my venti hot white mocha almost only halfway full. I understand there is whipped cream added but is there really this much space needed?? I want what I pay for! I order a venti and a grande almost every morning before work and they are both like this.