SHERVIN PEDRAM

I went to this restaurant on September 6th, at 2:00 PM together with my young daughter and son. Since we are new to the United States and unfamiliar with Mexican food, while ordering my daughter mistakenly asked for the food “with bread.” The staff member, in an impolite manner, corrected her by saying that it is not bread but a tortilla. Later, my little son accidentally spilled a cup of water on the floor. When I asked the staff to mop the floor to prevent others from slipping, I was very rudely told, “You should do it yourself, I don’t get paid for that.” Eventually, I went to the cashier and asked if it was really my responsibility to clean it up, and they said yes. As a result, I was forced to wipe the restaurant floor myself. Unfortunately, it seems that customer respect is not valued in this restaurant.

Rebekah Rudd

This location I’ve noticed is notorious for a chincy amount of protein, especially a double scoop of protein, but never in my life have I been so disrespected by a chipotle bowl before today. As a pregnant lady who was craving chipotle and was so excited to dig in, my flabbers were infinitely ghasted to open my bowl and find literally not even one singular scoop of chicken, when I paid for double, residing in my bowl. I could count the chicken pieces, which I scooped to the corner thinking surely there must be more hiding. Well I did find two other pieces, accounting for maybe a total of 8 pieces of chicken. Times might be tough, but now getting my protein in is even tougher :(

Elena Ramirez

Came in two days ago at night , I got a atraco burrito with guac rice bean and lettuce for me and my sister we both had food poisoning. I spent the two worst days of my life throwing up and in the restroom all day I literally thought I was going to die of the pain. The only same meal me and my sister had that day was chipotle and we both had the same experience no idea what food item could have cause this but as someone that works in the food industry food quality needs to be key and the modest important thing. People getting sick for something they pay is inaceptable I won’t ever in my life have chipotle and hopefully you guys take food safety more serious and don’t make anymore people sick again.

Maria F

Do NOT go to this Chipotle on Preston Road. This is by far one of the worst customer service experiences I’ve ever had. The employees are openly rude, disrespectful, and discriminatory. They serve customers with attitude, hostility, and complete lack of basic human decency. There is absolutely no professionalism, no kindness, and no respect in this place. Management is clearly failing. Complaints and feedback are ignored, and nothing changes. This location feels toxic, poorly run, and completely disconnected from what Chipotle claims to stand for. I would strongly warn anyone to stay away from this location. The environment is hostile, the service is humiliating, and it is not worth your time, money, or energy.

Andrea Spikes

Did not let my son have rice on his quesadilla… the only location that has said this to us. They also dumped the rice back in the container after already touching it

RC Appas

Chipotle’s golden days seem to be over; the food quality now feels so poor you couldn’t find it even under a microscope. For today’s mobile order, we picked up a Veg Burrito Bowl and the high-protein, high-fiber bowl. The Veg Burrito Bowl was mostly rice with barely any fajitas or other toppings, and the high-protein bowl had hardly any chicken and was completely lacking in flavor. At this point, opening more locations doesn’t help if they keep serving such subpar food.

Zay Fuego

If I could give this -5 stars I would I will no longer be coming here again. Quality of the food has gone down hill. If I had extra time I would’ve turned around and returned everything I purchased. Spent $50.99 and was not worth the price at all. They are training someone new on the line I received a quarter portion of steak that I normally would get as a regular portion. I asked for a little more he gave me another tiny scoop and then they charged me for extra on both bowls. I didn’t mind paying but the fact that the steak tasted dry and burnt up like it was reheated from last night. Don’t come to this location if you expect high quality food from chipotle. There’s several other locations in the area that will get the quality right every time.

Omar Bou Assaf Slim

I understand that inflation is driving prices up, and I don’t mind paying more for good food. However, at this location, Chipotle bowls have not only gone up in price but also gone down in portion size. I love Chipotle, but this is by far the worst location when it comes to portions — I literally got half a spoon of chicken in my bowl. That’s unacceptable.

Ed Nadwodny

Wow very rude staff. They don’t listen to what you are saying. Kept getting the order wrong. No smiles and very poor customer service. I won’t be back to this location.

Mima Orellana

We've been Chipotle lovers for a long time, and if there's one thing I love most, it's the chicken bowl with white rice, beans, and guacamole. However, on June 3rd, my husband ordered our usual chicken bowl for lunch through DoorDash. When I got home and started on my lunch, I noticed that: 1) the chicken didn't even weigh 1 ounce, 2) the chicken was so burnt it and tasted like it was burned, and 3) the rice looked like it had just been taken out of the refrigerator, in balls, dry, and hard!! What happened guys? The concept is fresh food!! I understand that many food chains throw away food at the end of the work shift to ensure freshness, but serving food in poor condition goes beyond any quality control!! Don't be ashamed to ask the cook on duty for more protein and sides, and if it takes a while because they've been very busy, that's fine. We can and will understand the wait as long as we receive the quality we're paying for!!

Miguel Victoria

First of all I came in and the man at the cash register, not sure if he was the manager but he was yelling at the ladies that were making the food infront of the customers. The person before me asked for half of one protein and half of another and the lady did as ordered and he said “TOO LATE YOU ALREADY DID IT!” and I didn’t really understand what he was talking about but he sounded rude. When I got up to the line I understood why… I asked for half Chicken and Half steak to which the person making my bowl nervously looked over at the large guy working the register and then looked back and me and told me “sorry we no longer do that”….. I looked this up and that IS NOT A REAL THING! Even the app lets you order half and half?! I wish I knew his name. He was the only white tall male with a crew of Hispanic workers at around 9pm on this date 01/13/25. It seemed like the workers felt uneasy around him. Y’all need to check it out. Update: the workers name was Daniel I believe.

Samy Honest

INEDIBLE…... Brought a chicken bowl and it was completely inedible. The rice was completely raw tasted like plastic rice, very hard to chew , pinto beans were extremely salty and chicken Al pastor tasted weird. I bought chipotle after like 6 months after my bad experience last time and the food quality had degraded even more. Also , for people who don’t eat meat or prefer just chicken this is not the place for them because food is kept such a way that there is very high chance of cross contamination. I would not prefer or suggest going there after my recent experience.

Mike Maynard

Got a bowl, half chicken half steak, rice and lettuce. The guy that built the bowl (new, maybe?) created most of it and pushed it up to the guy running cashier. That guy told him, “that’s too much steak”. What?? It looked fairly reasonable to me (which is rare - I generally see them skimp on protein). I’ve questioned previous orders before, where they appear put well less than a half scoop of protein in the bowl. It’s a shame such a good restaurant is more interested in a couple less ”chunks” of protein than giving customers what they pay for and expect. This, and this alone, makes me question whether I’ll continue eating there. I’d seriously rather just go somewhere else, that gives me what I pay for (and then some), rather than trying to negotiate with the employee about another couple chunks of protein. So tired of this… If a couple extra chunks of protein are destroying your business, raise the price a bit. I’d rather pay an extra $0.20/$0.30 cents than have to negotiate a reasonable amount of protein. Geez… UPDATE: So, "owner" responded for me to reply to the general "contact us" website link. Nothing there applied to what I mentioned above so ... pointless. To reiterate, I would just like a reasonable amount of protein for the product that you're selling, without having to negotiate or hear others saying "that's too much .. <whatever>" -- not a big ask. Thanks!