Mr. No Tengo Dinero

It’s a Starbucks store in the local area. Inside the store is okay but I like the location where it’s standing on the hill where you can look out from the parking lot.

August Bernhardt

We were traveling and wanted coffee. I ordered a drip and my wife ordered a pumpkin something or other. Hers came right out, and mine was delayed. The barista said that they ran out and had to brew fresh. I said no problem, just top it off with whatever you have. I'm not a coffee snob! Then a man came in with a big dog. It was a labradoodle sort of dog, and he passed it to a friend sitting nearby, Then the dog jumped its front paws on the counter and then again over on the counter near the trash, where you add sugar ect. I thought there would be a policy against big dogs in a place that was serving food and drinks. No "service animal" placard anywhere , not that it would make it acceptable to me.

James P

Probably my last time here. Sometimes the coffee is perfect and very hot where the cardboard sleeve around the cup keeps my fingers burning. Other times the coffee is only warm/sortof hot. Today was just very strange: There were many cars in the drive thru which I equated to holiday weekend which is fine. I finally pull up to the window and my favorite barista (dont know her name but she is always very friendly to me) said for me to pull into a parking spot as the pike coffe is cold and that they were brewing me a fresh pot. Ok, great, actually a few more minutes wait is fine. So another person comes out with my coffee a few minutes later and said, "here u go this was from a fresh pot.". Yet she walked across the parking lot to me with no cardboard sleeve. And yes, sure enough coffee is yet again just warm. I just dont understand what is happening there. How could it not be burning hot if it was just brewed? If youre a coffe house, and Starbux is, if u cant consistently get me a hot cup of coffee every time, ill take my business elsewhere. Starbux, can u contact me? I really like your coffee but Im just confused. Thank you *** update***. Going through email with starbucks was a waste of time. After that, I tried the "chat" option and the customer service rep said they would process a refund for the drink which I received immediately. I asked if the district mgr would be made aware of the complaint and the rep said yes. The refund was a good gesture which I appreciate but I would like the temperature of the coffee to be fully investigated and resolved. I still have no confidence however and dont plan on going back. As a matter of fact, the last 2 times ive been to MF, ive gotten Mojo Coffee down the street and it has been excellent. Mojo also has decaf which is big plus

Deb Stanek

Absolutely no greeting even after I said Good Morning. Service is atrocious, made to wait for my drinks 10 min while drinks made & put on counter for customers not even in store.. Mojo's will get all our coffee orders for now on FYI this is @ 5:55am. When I questioned why taking so long got excuses such as " to go order was 2 mins before yours so they make them first & that's Starbucks rule" My opinion is use a little common sense!

Deborah Henson

This Starbucks sucks so bad. Not only are the employees and the manager always rude, they’re very slow, and they consistently make my drink wrong. I don’t think I’ve ever been to this specific Starbucks and had a good experience. Train the employees and management better.

David Seagers

Just left marble falls store with a vente mooca extra shot and a Carmel machiado and the Carmel coffee had NO flavor- I would like this drink refunded off my card last 4 digits 5767- please communicate your decision on this matter. Regards. David Seagers

Kevin Webb

They insulted my friends disability he suffered from a syndrome from when he was a kid. He lost his ability to move one of his hands, and he was called a freak by the cashier The rest of the staff did nothing just watched. I have never been so disgusted at a Customer Service like this Starbucks. and I had about $100 bill and I was ready to pay for my entire family and my friend and I walked out I spent hundred dollars for my family and this is the type of service we get I’m sorry But never coming back to this Starbucks again if you truly wanna go to a Starbucks go to the one in Burnet, they have the cleanest, the nice luxurious and they are the kindest Customer Service I’ve ever received at Starbucks don’t come to the one in marble Falls

Megan Griffith

I hate doing this, but I don’t think I’ve ever been treated so negatively just for wanting to change an order that I spent 14$ on that I couldn’t even stomach because it was so poorly made. I normally throw away and go about my day, but decided to try and change it or get my money back. Almost every head that was in there was angry unapologetic and burdened by my small request of a remake or changing it to something else. I felt so uncomfortable that I just for once requested my money back. Bad spirits operating there. Or every Starbucks for that matter. Help us Jesus to all my nicer.

Van To

Long wait, no hospitality. We ordered on the app and waited in our car and walked in, didn't see our drinks on the counter so we kept waiting inside, 20 mins passing so we went to ask the lady working there to see if they got our order. She looked at us like we bothered her and told us to look for our drinks where the mobile orders were. We said we knew where they should have been but we just wanted to make sure they received them as we were waiting very long. No apologies. One couple sitting there waiting even before us started to tell us how long they had to wait. No one there ensured the customers that they were working on the orders and apologized for the wait. When you walked in, no one there bothered to greet you and say thanks when you left. I work in the industry that serve food to customers and I don't get tips but I still do my best to make my customers feel welcomed and comfortable so they have good experience to tell other people and want to come back. The employees at this location need to be trained to provide a better service.

Aurin Colls

I wait for just two coffees—more than 30 minutes! Absolutely crazy. They need to get more organized and pay better attention to orders. Several customers were complaining about mistakes. Honestly, I wouldn’t recommend coming here if you want fresh food and coffee! The wait is way too long and the service is a 6/10.

Chris B

The drive through line extends into the street every time I come here, and it takes at least 30 minutes to get through. It's constantly bad at every time of every day. One day they waited until after I paid to make my drink, saw that I didn't tip, then neglected to put whipped cream in my drink. This location needs to be evaluated by corporate.

Elli Sweet

The most unfriendly Starbucks location: 5 employees with sour faces, no hello, nothing.The cashier (who didn’t have a name tag) was taking my order in a very unpleasant manner, and at the same time was having a personal conversation with another team member, this I had to repeat my order 3 times, so she would take it correctly. The cafe was very dirty (including restrooms, prep area and dining). Not a lot of local options for a quick bite and a drink, but truly one of the worst I’ve ever been to.