Pongtep Kromnoi

This smashburger location is great! What a great addition to the neighborhood. The food is always made fresh. And the space is always clean. The cashier was very informative as well because i did not know that kids eat free on Wednesday. Also the team always serves us at the table which was amazing even though we told them they did not have to. Will be coming back!

Alicia James

Such a clean restaurant, the front desk staff Carolina was so welcoming, sweet to talk to, and kind and checked on us constantly! The food was so delicious, fresh and hot and just a breath of fresh air on how good it was. A fave spot of mine for sure!

Velita Lee

This was our first time at a Smashburger. Food was excellent! Surprisingly, the Kid’s meal had seasoned oregano on the tater tots. Carolina was so nice and provided great service. We appreciated the time here! Thank you!!!

Lindsay Aguilera

Very pleased with space, staff and food. Appreciated the cashier giving us details of the menu. Food was fresh appetizing and enjoyable. Staff maintained the space clean!

Mena Sodki

One of the best places on this area and the food is delicious. You must try the burger.

Jaclyn Tranlam

The best service! And food was delish burgers well cooked and fries were crispy and crunchy very fresh Great place to visit alone or with toddler

Mr. Tre

"I’ve been enjoying Smash Burger for quite some time, but this is my first visit to this location. I ordered the BBQ Bacon Burger and the Chicken Burger; however, it came with chicken patties and mayonnaise, which the staff informed me about. I’m not sure if this change is specific to this branch or if it applies to all branches. What I would like to suggest is to bring back the Grilled Chicken Burger and the house sauce. I’m not criticizing; I just wanted to make a suggestion. If you're shopping at Home Depot and looking for a delicious burger, you’ve come to the right place. Most importantly, the parking is very convenient."

Miriam Sy-Gorski

Love this place for a fast dinner when I do not feel like cooking. Fast and courteous service. Burgers are good!

Burger looks great, the sauce and the beef lacked flavor and basic seasoning. The quality wasn’t bad but for a burger place I expect it to be better. Fries were good though. I got the Colorado burger.

The burgers are actually pretty good here. Just don’t order here for delivery. Delivery is really bad. First of all they take crazy long (1 hour 20 min) and their delivery bag doesn’t have a lid. If the weather is cold then just expect everything to arrive cold. No napkins or condiments… if you like cold fries and burgers then order delivery.

K Moser

If salt were a main ingredient then this would be a much different story. This place takes good food and RUINS IT with salt. Today is my sixth time here. If they cut the salt by 85%, I’d say this is in the top 10% of fast food. I had a crispy chicken and plain fries. I could only eat half as I was literally shuddering from salt overdose. Perhaps the people who work there only eat crap that is salty, perhaps they’re taught to use that much salt. INEDIBLE is the one single word I have for this place. At the cost of one meal here, you can go to an actual restaurant in Sunnyside and get one dinner item to go. Why waste the time on crap? Giving an extra star for service only

ItReallyisn'tPersonal B

I finally decided I would stop in here and check out smashburger. I've seen this place in a number of different cities in New York. I ordered a single burger for my friend and I ordered french fries for myself. I was totally disappointed. Someone had told me that the french fries taste like cardboard and of course just like others I'm the type of person who have to try it for myself. I did. To add insult I had to wait 15 minutes in order to get my order. I don't understand it this is a new smashburger inside the mini mall or Maurice Avenue here in maspeth Queens. They had approximately four individuals working two in the cooking area one packing and one as a cashier. Once the cashier had no customers to attend to and she saw how things were beginning to get a little behind she came and assisted the person packing the foods and as a result it helped to move things along a little faster. I think because I had to wait as long as I did my French fries were cold and yes I did begin eating them immediately once I got out so I cannot blame myself for them being cold they were served cold. My friend had his burger and he said it was very gummy in texture. He was not happy with the flavor so he dressed it up with a whole lot of mustard and ketchup. It's a shame that I couldn't write a great review on a place that I have been passing for more than 2 years and now finally I decided to stop and try them out and was disappointed by customer service as well as the food. Yes it was only french fries I had however french fries is American dish by itself. I did not like the condition of the bathroom it was untidy and smelled of urine. A bathroom should be checked on regularly and because it was so early in the morning one would think that this should not be the situation. So yeah I'm totally turned off maybe today just wasn't a good day for smashburger. I will venture one more time and if it does not improve then I'll just Chuck it up that this is the way smashburger presents their food and their customer service. I can't believe all three of us customers waited as long as we did.

+3

Ceez Cesar

I’ve been a Smashburger fan since they first opened – I used to go out of my way to visit their locations on Boston Road and even on Long Island. Unfortunately, over time, the quality and overall experience declined, and I stopped going. When this new location opened, I had high hopes and figured I’d give them another chance after several years. I decided to spend some quality time with my young daughter and, for a treat, we chose fast food. She’s usually reluctant to try anything outside of her go-to spots like Raising Cane’s, Wingstop, or other top-tier burger places, but I told her Smashburger offers chicken tenders, and she was excited to give it a shot. We arrived and placed our order: a double burger for me, five chicken tenders for her, two orders of fries, and drinks. When I asked for shakes, we were told they weren’t available today—maybe tomorrow. That probably should’ve been a red flag, but the gentleman at the counter was friendly, so we stayed. When we got our receipt, we were informed the bathroom code was printed at the bottom. That in itself is fine—many places do that to deter non-customers—but when I went to wash my hands before the food arrived, I was hit with a level of filth I didn’t expect. The bathroom smelled horrible. A spare roll of toilet paper was sitting unwrapped on the floor, and the sink looked like someone had vomited in it days ago and it was never cleaned. That really should have been my cue to leave. Then the food arrived. My burger was okay. But my daughter, who like many kids is a chicken tender connoisseur, took a small bite and immediately sensed something was wrong. She asked me to try it, and the texture and taste were off. On closer inspection, the tenders were raw inside—pink and rubbery. We checked all of them. Every single one was undercooked. We told the staff, and the response was: “Sometimes' it’s just the one on top.” That’s not an acceptable answer when it comes to undercooked poultry. I had to initiate the solution myself and told them, “We’ll just take a plain burger instead,” since no alternative or resolution was offered. At no point were we offered a fresh order, a refund, or even an apology. Just an indifferent shrug and no follow-up. I stayed calm, but I was honestly shocked and extremely disappointed. This isn’t about one bad visit—it’s about poor food safety, indifferent service when something goes wrong, and a lack of accountability. I’ve looked through the Google reviews and see a lot of repeated apologies from management, but it’s clear that nothing is actually being fixed. The food isn’t cheap. I spent over $40, tipped the staff, and ended up with a meal that could’ve made my daughter sick. Smashburger has potential, but without better oversight and a focus on cleanliness, food safety, and customer service, it won’t survive in a market with so many better options.

I ordered through Grubhub, it took an hour and a 15 minutes to be delivered to an address 1.2 miles away. When it arrived the fries were cold and soggy. The burger was alright at first, until I noticed a hair in the wrapper, so then I inspected closer and found another hair in the burger. Needless to say I am pretty disgusted and although it may be nothing I can’t help feeling like I have a hair stuck in my throat.