Sarah Hartman

Drive thru went quick even on a busy hot summer day, ice cream scoop prices were reasonable. Mint chocolate chip delicious.

Vicki Wilson

Meh. My friend raved about their chicken salad, I was not impressed - kind of wet and just not great. The drive-up server must have been having a bad day because he wasn't helpful. When my sandwiches finally came out the young woman who brought them to the window was sweet, friendly and apologetic for the wait.

Ryan Eagleson

I wish I could give Lic’s a higher rating because I've been a loyal customer for years, ever since I was a kid. Now, as a parent with young children, Lic’s has become one of our go-to spots for a treat. My kids love getting a bite of ice cream now and then, and we often find ourselves here. The old-fashioned interior design adds a nostalgic charm, and whenever we dine inside, we’re always greeted with warmth and hospitality. I've consistently felt well taken care of during those visits. However, my recent experience at the drive-thru has made me reconsider my overall rating. The other day, after the lunch rush, my family of four decided to grab some food to go. Normally, I’d go inside, but we were in a bit of a hurry, so we opted for the drive-thru. When I pulled up to the speaker, they asked me to wait, which was fine since I hadn’t decided what we all wanted yet. After settling on four meals and two kiddie cups of ice cream, I started to order when prompted. But after placing my order, I was met with silence. I had to ask, "Hello?" before they told me to go ahead and continue. It was frustrating but not a big deal. I repeated the order, confirmed it was correct, and then drove up to the window. At this point, I was still the only car in line. The person at the window handed me the two kiddie cups, which I placed in the cup holders, and then I waited for the rest of our food. And waited. After 15 minutes, the ice cream had started to melt, and a line of cars had formed behind me. Finally, they handed me two of the four meals. Another five minutes passed before they gave me the rest. The cashier, clearly frustrated, asked if anything was missing. I said no, and as she shut the window, I heard her mutter, “Well good then.” When I got home, I had to refreeze the ice cream for my kids to avoid a meltdown (literally and figuratively), which took about 30 minutes. The food itself was just okay. We ordered grilled cheese sandwiches, among other things, but the chips were placed on top of the sandwiches, making them soggy. Overall, I was disappointed with the experience. I’ll still come to Lic’s, but from now on, I’ll stick to going inside. I hope this was just an off day for the staff and that future visits will be better.

J

The ice cream is ok. So is the service. Lots of different flavours . Service is ok. But the place is not clean. The freezers are dirty. The rails on top of the freezers are filled with ice cream and old chocolate. Being 71 years in business, they really have to do better when it comes to hygiene.

+1

Theresa Frank

The food could use some work chicken salad only had chicken pickles and mayo chili was mostly tomato soup with very little meat and beans. The employee were eating and drinking were we could see them one with gloves on who didn't change them afterwards.

Margy Boudreau

As a paying customer I expect to be greeted with a smile. Instead I felt like I was inconveniencing the young lady. She did not know how to say thank you. I had other choices of ice cream places to go but chose this one. Not again!

dfoote22

My wife and I visited in store for sundaes. My large sundae was ok however my wifes hardly had any ice cream in it. We noticed immediately the floors and the countertops were filthy and almost every table was dirty. Found a table in the very back that looked ok but had to wipe debris from the seat. Can't recommend.

Erin Cummings

Ordered a strawberry shake with hot fudge. It just tasted like sweet, vanilla milk because it was thin. Strawberry flavor was very light and could not taste and fudge at all. Went back through the drive through again thinking they forgot the fudge, when I told them I didn't think they put hot fudge in, they said "yea, you only get 2 pumps". Adding $1.25 for no fudge flavor sucks and based on the drive through person's response, seems like they know it won't add flavor. Will never order a shake from there again.

Allan Scales

Chef salad x 2 was equilivent to bag salad mix from Sam's with good dressing. We've always loved the salads and food but noticed the food and service went down hill a few years back so we don't visit weekly like we used too. I don't mind paying a premium price for quality product but I think this was the last visit with lics. No meat, tomatoes were horrible and an expensive bill for two salads. Obviously you are lacking training or quality in your product. I'm not looking for a free meal or a rembersment but hoping you will fix the issue as this isn't the lics quality that I have grown up with my entire life, 50 years in this community and frequent Lics customer for life.

rachel baggett

My family just left from there and ordered 4 peanut butter shakes. That was the worst tasting ice cream I’ve ever had. We all had to throw away our shakes because the ice cream tasted so funky and the peanut butter wasn’t even blinded up. There were just chunks throughout it. Ice cream was also on the warm side. Definitely don’t waste your money going here.

Wyatt Arvin

Update as of 2/24/24... Went through the drive through and was told that I would be attended to in just a moment. After waiting for about 8 minutes and seeing the car behind me leave, I decided to leave as well. The service at this Lic's is comically poor. If you have high school kids working and essentially running a restaurant, there are going to be opportunities for improvement. However, the silence from the management about this rating and my previous reviews is deafening. Poor leadership leads to poor employee performance. Avoid this Lic's and go somewhere else. Update as of 3/22/23... Charging $5.55 for a milkshake that is only 80% full. That's the update. Disappointed... I'll go elsewhere. Update... Removing two stars because the drive through service has been so slow the last two times I've been to the Newburgh location. Still good food, but inexcusably slow . Classic ice cream and sandwich restaurant. Both of which are very good. However, the service is a bit slow the few times I've been in and driven through. Definitely recommend if your not in a rush.

LiangBao Chen

My wife ordered an 8 in. cake for my son's birthday but when she got it, it was smaller than expected. We measured it and turns out the cake was about 6-7 in. Called them back and they said it was 8 in. They said I could return the cake, which means my son would have no cake, or I wouldn't get any money at all back. I paid $26.99 (when the website said $23.99) for 3/4 of a cake. I understand why they couldn't give me all my money back but they didn't offer any money back for the 2 in. that was missing!