Subway

Mohamed Zamdin

Decent location but the entire store is being handled by one person on a Saturday. This definitely affects service even though the girl did a good job taking care of all customers.

Shay Williams

Went there on 10/14/23 around 1:15pm and the young gentleman named Xavier or Zavier was very nice and accommodating. I asked him to toss my chicken in a little buffalo sauce and he did it with no problem. A simple gesture such as that goes a long way and displays excellent customer service and I truly appreciated it. The young African American lady who was working next to him that day made a slick comment about him going above and beyond stating he should not have done that for me. She stated and I quote “You don’t sell the bowl you tossed her chicken in.” She seemed to rude and to have an attitude with Xavier trying to satisfy as customer. DID NOT appreciate her, but shout out to Xavier and thank you for your service. I worked in the customer service industry for over 10 years as a waitress. If I can accommodate a guest and make something happen I do it to the best of my ability with the tools I have.

Tony Gashi

Great customer service. Had a nice conversation with the sandwich artist. I didn’t catch her name but we talked about tattoos. Got the blt with egg. It was ok but the flatbread tasted old.

Karina V

Bad Customer Service very unwelcoming rude service

Lindsay Smith

Just went there to order a sandwich and the lady that helped me was super unprofessional. She was very hypersensitive and argumentative. I placed my order and noticed I didn’t see the cheese I requested. She said it’s on there on the bottom we made new changes on how we make the subs and we no longer put the cheese on top. I said oh I wish I knew that because I like my cheese on top. She said it’s a new way they are doing it now and I said I was just at a subway last week and they did it how I normally get it and she said like I said it’s a new way. I just do what my manager tells me to do. Basically you have to have your sandwich made the way they want you to have it even with toppings and condiments. I said for future if you make changes you should inform the customer since some people are extremely picky and might have you remake the sub. Customers should be able to have their subs made the way they want it and she said you don’t pay my bills my manager does so I’m doing what my manager says to do. I said something about being pregnant and wanting my stuff made a certain way and she said oh I have been pregnant too and understood. Then I went to tell her how I wanted my condiments added and she said we have to do it a certain way now and I said can you just add it how are would like it and she was giving me a hard time. I finally just wanted to get out of there and tried to pay and she refused to let me pay and said it’s on her today because she upset me and I really just wanted to pay and not come back there ever again. Finally she let me pay and was still rambling on and on about what her manager wants and that’s how it will be and said I was about to make her cry which idk how. I don’t know if she was having a bad day or what the problem was but it was so awkward that I said you really need to take a deep breath and stop. I don’t want to go back and forth with you I just wanted to pay and not come back here again. After I left she locked the door behind me. I’m not sure if she was on any drugs or what was going on but that definitely wasn’t a normal interaction. I never heard of a customer not being able to order a sub the way they wanted.

Josiane Simervil

Disappointing Experience at Subway on Clark Rd and Silver Star I recently visited the Subway on Clark Rd and Silver Star with my son, and unfortunately, our experience was far from pleasant. We walked in around 9:15 AM, eager to place an order, but were met with an unwelcoming atmosphere. There was a lady at the cash register who didn’t greet us or acknowledge our presence. After a few minutes of waiting in silence, my son politely asked to place an order. Instead of a simple acknowledgment, she responded with sarcasm, saying, "My light is not even on. If you had given me a few minutes, I would have been done." This kind of attitude is not only unprofessional but also unnecessary. I understand that everyone has off days, but there is no excuse for speaking to customers in such a dismissive manner. We left feeling disheartened and decided to take our business to Publix instead. Customer service is crucial in any establishment, especially one that relies on patrons to support it. I believe Subway should prioritize hiring individuals who can engage with customers in a respectful and friendly way. A simple greeting or acknowledgment can go a long way in making customers feel valued. I hope this feedback helps improve the service at this location in the future.

Pantherr

I was asked when I walked in if I was picking up, I said yes. They pointed to 2 receipts and only one page on the counter. Since it was the only bag I didn’t check the info which was my mistake. Once I got home I realized I had the wrong bag, I had opened the bag and seen more subs than I ordered but did not open the sandwiches. I called and explained the situation, the lady on the phone was extremely rude and disrespectful, I offered to bring the sandwiches back and pick mine up, and they refused. Was verbally attacked on the phone for about 20 minutes running in circles when all I was trying to do was get the food I paid for. Horrible experience and I will not be returning to that location.

Tiana Martinez

I placed my order online immediately called the store after placing my order because there isn’t an option online to toast the sandwiches. I called and asked if they could toast our sandwiches and explained that the option wasn’t online but then they told me that they already made the order? I don’t understand how that would have been possible if I sent it within 1 minute of me calling. They said they could toast it with all the veggies on it and I said no because 1. Why would I want hot veggies and 2. Since when do you toast sandwiches with everything on them you don’t do that in store. Sarah gave me an attitude over the phone and when I arrived of course it wasn’t toasted because they wanted to be lazy.

Jennifer Barreto

This subway unfortunately struggles to have items in stock: white bread, tomatoes, cheese to name a few missing today. The workers are understaffed for the amount of traffic at this location. I feel bad because they are drowning in walk-ins and online orders. Manage needs to hire more and figure out how to stock. I will not be coming back hear.

Lyz Maldonado

Absolutely would never come here. I went to this subway for work , I was picking up an uber eats order and wow the woman on the register was just extra rude. This was today Friday 12/9 around 11ish. I asked for the order when the lady proceeded to rudely tell me they had no such order. I contacted uber , which uber proceeded to call the store and the woman didn't even bother to deal with customer service. All I heard was the lady say where are you calling from and the woman straight up hung up on the employee.... Thank God Uber is way better at customer service and found an alternative way to fix this issue. Because that woman was not helping anyone .