Food here has gone down. The burrito has gotten smaller and they forgot to add my chips. Calling them was a waste of time because they didn't answer.

Food was good, however very disappointed to hear that when you order a kids meal Tacos, you do not get ANY vegetables, why are we discouraging our kids not to eat their vegetables, mine love their ve…

food was good, however very disappointed to hear that when you order a kids meal tacos, you do not get ANY vegetables, why are we discouraging our kids not to eat their vegetables, mine love …

The young lady (I’m going to ASSUME) had a rough day and hadn’t had a chance to decompress, because she was FAR from welcoming or friendly. Actually quite dry and combative. I saw there weren’t anymore onions and peppers, so I asked did they have anymore. She immediately said we’re all out. I expressed to her “Awww man I drove over here just to get those.” Well as she continued to fix my bowl, the lady comes from the back with fresh peppers and onions! I told her I thought yall didn’t have anymore? She shrugged! Lastly, I paid for a LARGE bag of chips and THANKFULLY checked the bag before driving off and the bag was 1/3 filled!! I had to go BACK inside and ask for a TRUE large bag of chips! The cashier happily replaced it! She’s the reason why I’m giving them AT LEAST 2 stars or they’d get just 1!

N R

When I walked in, I noticed that they did not have any of the aqua Fresca that I normally like. When it was my turn to order a girl with a nose ring helped me and the customer service was just not happening. I said I would like three crispy tacos with sofritas. She said “soft tacos?” And I said no thank you I would like the crispy tacos. She proceeded to exhale audibly and roll her eyes. So I wasn’t sure if I should start ordering what I want in the tacos and she didn’t prompt me so we just stood there for a moment. When I realized that she was waiting for me to start speaking, I selected my ingredients and they were out of chips. She put the tacos together for me and I have to say the portions are big but for tacos it’s hard to eat them when they’re stuffed over the top. But I guess there are worse things that could’ve happened so I’m at least grateful that the tacos were full. The person who helped me at the register was really nice and kind and tuned in to the transaction while everybody else milled around and talked. I got the feeling that nobody wanted to work and that customers were resented for coming in in the last hour. I would advise my staff if I were the manager that they can adjust their availability to not close if they’re not comfortable with customers coming in in the last hour. I’m pretty disappointed in the customer service and I’m decently OK with the food. I just wish that my experience was a little bit better so I could give a higher rating.

Ashley McCarty

The food tastes right if they get your order in a timely manner. They also don't have the bowls full like they should be. They don't place pickup orders where they should be, which causes a huge line for no reason. They're not well organized and they're not good under pressure in a busy environment. There's usually a line out the door for pickup and for dine in, which should only be an issue if all tables are filled and they're not. Its just that they don't know how to handle a busy atmosphere and they're far from short staffed.

This was unfortunately the worst experience I've had at a Chipotle. I waited over 30 minutes because there was only one person preparing orders while the cashier was busy refilling utensils. Another …

This was unfortunately the worst experience I've had at a Chipotle. I waited over 30 minutes because there was only one person preparing orders while the cashier was busy refilling utensils. Anothe…

Small portions, horrible customer service not clean don't visit just go to the one down the street it's cleaner and better service with bad attitudes.

Small portions, horrible customer service not clean don't visit just go to the one down the street it's cleaner and better service with bad attitudes.

I don't know why I bother coming to this location. The restaurant is never clean and the employees do f care. Today there was no ice in the soda machine and no utensils. No one gave a darn. There a…

i sent my daughter to pick up food. and it was almost closing.. so no one answered the phn . and they were closed when we returned \nso they charged my card for food that wasn't ours\nand never g…

I order a bowl the meat nor the rice had flavor . I asked for lite sour cream and the lady slaps enough for two other bowls . The chips were plane and bcuz of all that sour cream my food was co…

I order a bowl the meat nor the rice had flavor . I asked for lite sour cream and the lady slaps enough for two other bowls . The chips were plane and bcuz of all that sour cream my food was cold .…

I have gone to this chipotle a few times and it is by far the worst one I've ever been to. The line is always out the door, but it moves slow. The staff behind the counter doesn't seem to have a se…

The service at Chipotle on Broadway/288 sucks! Several times we have done takeout and items are missing from order.\nToday I decided to do a pickup, the young ladies that work pickup are so unprofe…

When I walked into receive my food, the line was long, but I did order on the app for pick up. Seeing that they were swamped I patiently waited until they called my name. When I arrived home, my fo…

Please don't come here. The food is always disappointing. Guacamole literally tastes like water. The chips are definitely from a few days ago.

This place is trash barely put anything if you get a bowl rice is always soggy and mushy barely gives any meat workers don't care either. 0/10 if I could . Also asked for light sour cream & they pu…

Terrible! The food was called in. They were out of food and drinks. Nasty looks like it has not been cleaned

No one should ever order online. You don't get what you pay for. They know you're not staring at them while they prepare it. Today, I literally got maybe 5 pieces of meat. I didn't get the cheese I…

I have gone to this chipotle a few times and it is by far the worst one I’ve ever been to. The line is always out the door, but it moves slow. The staff behind the counter doesn’t seem to have a sens…

I have gone to this chipotle a few times and it is by far the worst one I’ve ever been to. The line is always out the door, but it moves slow. The staff behind the counter doesn’t seem to have a se…

They did not give the full order. My daughter ordered 6 tacos and got three. Called immediately to let them know but they said they were closing. She could not find the receipt but they could easily …

No sanitization at all. What happen to cleaning when you have nothing to do. A bunch of standing around. Tables are disgusting. While ppl standing around. Food is know for the fact are in the temperature danger zone. I had to take pic's

I stopped here after working all day and o had plans to eat inside but ALL the tables were filthy . There was no ice again . Then the steak wasn't great to top it off . No one seemed to bothered about it either so I just left .

CorythaG

My bowl was absolutely disgusting and i got the same bowl at a different location and it was perfect. The steak was nasty the food just tasted old and i don’t know why i keep giving this location chances they need a whole new staff and management, do not eat here it will ruin your day just drive to a different location trust me it will be worth it.

Crystal Chambers

My family and I frequent Chipotle regularly because we usually receive good food paired with great customer service. Unfortunately, that was not the case during our visit this evening. We were treated with noticeable disdain and rudeness, and we did not feel welcomed by either of the two employees working at the time. One employee, named Lauren, addressed us with a tone that came across as contemptuous and dismissive. I was unable to get the name of the second employee, but her behavior was equally rude and unprofessional. I understand that many employees are young and still learning, but when working with the public, there is a baseline level of customer service that should always be provided. Tonight’s interaction fell well below that standard. This experience occurred at the Chipotle location at 10645 Broadway #118, Pearland, TX. I believe these employees would benefit from coaching and retraining to ensure future customers are treated with courtesy and respect. I hope this feedback is taken seriously, as we have generally enjoyed positive experiences at Chipotle and would like that to continue.

Harshil Patel

Worst experience on December 17 about 10 pm Young kids just just talking to each other having fun like they are in park somewhere. No body wants to do anything . Girl was serving food same time taking cash from customers doing other work with same gloves. There was no spoons no forks no ice in fountain machine . All the customers was there had to hand the cups to people working there and they would go back side fill up ice in cup and give it to customers. Really bad experience. Used to be nice . Have attached videos as well .

Chris

I’m writing to share a disappointing experience I had during a recent visit to this Chipotle location. During my visit, I interacted with two employees, Ethan and Ester, and unfortunately felt that I was treated differently than other customers. There was confusion raised about an issue well after my visit, and the way it was communicated back to me felt unnecessary and uncomfortable. While Ethan later became apologetic the situation should not have escalated the way it did. As a customer, I expect professionalism, clarity, and respectful communication from the start not assumptions or delayed confrontations. As a Chipotle customer I hope management takes this feedback seriously and provides additional training to ensure all customers feel respected and welcomed.

M H

This is the worst location ever! The tables were dirty, there was no ice in the machine, and when I politely told the employee, she just said, “I know, I have to get some!” The trash cans were overflowing, and the restroom was a mess — overflowing with no toilet paper. Completely unacceptable experience!

Truth Seeker

This was unfortunately the worst experience I’ve had at a Chipotle. I waited over 30 minutes because there was only one person preparing orders while the cashier was busy refilling utensils. Another employee handled the meat, and one focused solely on online orders—leaving the in-store line completely stalled. Meanwhile, several staff members seemed more focused on making their own food and drinks than helping customers. Overall, I wouldn’t recommend this location—it’s extremely slow, and you’ll be waiting far longer than expected.

Hailey Craw

I don’t usually have issues at any other location but when Came in to get food after work the two ladies working were not only very rude but also quick to dismiss you. To top it off every single table was dirty and when asked to clean all she did was put the food off the table on to the chair and floor.

Stephanie M

The quality has drastically gone down. Whenever I order in the Chipotle app for pickup, about 75% of the time it’s completely wrong. Simply trying to order dairy-free and meat-free food and it comes covered in meat. I think the issue is that when you select “fajita veggies” in the app, the workers only see “fajita” and put fajita steak in. Not my problem and should be something the company fixes. Also, the guacamole on the side is consistently filled with cheese shreds which is due to them being sloppy sprinkling cheese on other’s dishes and it spills into the guac. They don’t bother cleaning that out.

Daniel Bonura

Better to drive a little further down to another location. This location is obviously poorly managed. Customer service is terrible. To-Go will always make you wait and you’ll have to bump through a crowd of angry people to get your food because they have shelves but don’t use it. This is my third time and all three orders from each visit look like it was just thrown together, was cold (Quesadilla cheese not melted) or missing more than two toppings or side. First time- Bowl was half way empty and cold, no meat. Second time - only lettuce and meat on my bowl when I ordered two entrees. I guess they hoped I won’t look at one on bottom. Third time which is shown. I ordered extra beans and receive very little beans and half of bowl had any food. Plus brisket, new item was cold. Got Tired of sending picture to the app aka Pepper and complaining and getting rewards. They just need to get it right.

J R G

This is the WORST chipotle I have ever been to. The employees are all very young there looks like there is no one in command of anything or leading. They take forever including for online orders that have been placed 20+ minutes in advance. They overcooked the tortilla on my tacos so it was hard and flaky. They forgot my side of sour cream, the chips I got were stale and flavorless and were less than half bag full. Awful experience and will not be returning here again.

Mir Muhammad

Ordered online for 5 people. no rice, no guac, got a soup of beans, barely any sofritas, the foods cold. Charged for all the extras and the store took an extra 30 minutes. The staff didn’t even tell me if they didn’t add any of those things, they just gave me my order like everything was normal. WORST CHIPOTLE EVER, they close at 11 and they ran out of everything by 8??? Don’t go there!

Fernando M

Stop by yesterday around 2pm and the young teenager behind the counter just rushed me through the whole process it seemed like they were switching shifts because employees were coming in. The guy making my bowl completely rushed me through the order and just was in a hurry, when I asked a question about them not having lettuce he replied "no" walking away he passed off the bowl to the cashier and she was nice but he went back to flirt with an employee young lady that got in line. Not what customer service should feel like.